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Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018

The Accenture 2018 research on the post and parcel industry focuses on the necessity for digital transformation to address evolving consumer demands, such as increased choice and faster delivery options. It highlights the importance of efficient logistics ecosystems through technology and flexible labor models, while underscoring the potential of identity management through blockchain as a new opportunity for postal services. The report concludes that digital capabilities are essential for enhancing brand perception and driving growth within the sector.

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Accenture Post and Parcel Industry Research 2018 DISRUPTING THE DISRUPTORS
Copyright © 2018 Accenture All rights reserved. | ACCENTURE POST AND PARCEL RESEARCH 2006 2009 2010 2011 2012 2013 2014 2015 2016 THE UNFOLDING STORY IN 2018 2 A DECADE OF RESEARCH 2017
Copyright © 2018 Accenture All rights reserved. | BE A DIGITAL ORGANIZATION POST AND PARCEL DIGITAL MODEL GROW PARCELS DEFEND THE CORE DRIVE EFFICIENCY Used to prove digital impact to the board and free up capital for other investments DIGITIZE DELIVERY Used to prove digital capability publicly to change brand perception CREATE NEW REVENUE Used to deliver growth but requires capital, board buy-in and a digital brand image 3 DIVERSIFY SELECTIVELY
Copyright © 2017 Accenture All rights reserved. |Copyright © 2018 Accenture All rights reserved. | RETAIL COMPETITION CHANGING 4 PRICE FREE FAST FREE + FAST CUSTOMER EXPERIENCE WE ARE HERE
Copyright © 2018 Accenture All rights reserved. | DIGITAL TRANSFORMING RETAIL To address these new demands, retailers are investing in new capabilities that will change the landscape. INVENTORY PROXIMITY ALTERNATE DELIVERY OPTIONS CONSUMER INTIMACY BORDERLESS PRODUCT ACCESS 5
Copyright © 2018 Accenture All rights reserved. | 6  Eliminates non-value add activity in the network  Learns and improves rapidly adjusting to changing conditions  Micro-hub orchestration creating continuous delivery models DRIVING EFFICIENCY ARTIFICIAL INTELLIGENCE POWERED OPTIMIZATION INCREASED INVENTORY PROXIMITY NEW DATA SOURCES (TRAFFIC, WEATHER, LOCATION, ETC) CROWD SOURCED LABOR PREDICTED DEMAND
Copyright © 2018 Accenture All rights reserved. | 7 DRIVING EFFICIENCY LOGISTICS ECOSYSTEM PLATFORM  CONTINUOUS: exploits retailer investment in inventory proximity - packages are picked up and delivered continuously, eliminating non-value-add miles and time  FLEXIBLE: uses a portfolio labor model of employed staff, contract staff and gig economy to provide variable capacity  DYNAMIC: centralized technology continually updates and optimizes driver’s routes based on demand and available delivery capacity  PREDICTIVE: delivery time and price commitments are made based on highly accurate predictive models PICK UPS AND DELIVERIES ARE OPTIMIZED CONTINUOUSLY FOR LOW COST, SPEED AND CONTROL CONTINUOUS DELIVERY + PICKUP AT BUSINESS - DELIVERY TO CUSTOMER
Copyright © 2018 Accenture All rights reserved. | BE A DIGITAL ORGANIZATION POST AND PARCEL DIGITAL MODEL GROW PARCELS DEFEND THE CORE DRIVE EFFICIENCY Used to prove digital impact to the board and free up capital for other investments DIGITIZE DELIVERY Used to prove digital capability publicly to change brand perception CREATE NEW REVENUE Used to deliver growth but requires capital, board buy-in and a digital brand image 8 DIVERSIFY SELECTIVELY
Copyright © 2018 Accenture All rights reserved. | 9 DIGITAL CHANGING CONSUMER DEMANDS GREATER CHOICE MOBILE SHOPPING SKUs EXPANSION ANYTHING. ANYWHERE. ANYTIME. DISTANCE SHRINKING MORE PERSONALIZED NEW DELIVERY MODELS SPEED INCREASED CONTROL CHANGING MARKET DYNAMICS ALWAYS CONNECTED
Copyright © 2018 Accenture All rights reserved. | USPS INFORMED DELIVERY PILOT DIGITIZES MAIL 2X – 10X response rate compared to direct mail alone 70%+ of emails were opened daily 90%+ of participants said they were likely to continue using the service 80%+ of participants said they were satisfied or very satisfied with the service Current subscriber base is ~10 million as of May 2018. Source: https://pmgdirect.net/informed-delivery- update/ Access a digital scan of the exterior of your mail 10
Copyright © 2018 Accenture All rights reserved. | INFORMED DELIVERY AS A NEW DIGITAL CHANNEL Rate Rate POSTMAN CONNECTION AND DELIVERY DETAILS OFFERS, IMAGES AND DIGITAL FEEDBACK PARCEL NOTIFICATION AND CONTROL DIGITAL WALLET 11
Copyright © 2018 Accenture All rights reserved. | BE A DIGITAL ORGANIZATION POST AND PARCEL DIGITAL MODEL GROW PARCELS DEFEND THE CORE DRIVE EFFICIENCY Used to prove digital impact to the board and free up capital for other investments DIGITIZE DELIVERY Used to prove digital capability publicly to change brand perception CREATE NEW REVENUE Used to deliver growth but requires capital, board buy-in and a digital brand image 12 DIVERSIFY SELECTIVELY
Copyright © 2018 Accenture All rights reserved. | 13 IDENTITY IMPORTANCE GROWING 19% Fraud growth annually since 20131 52% Of merchants see increased international transactions as a major contributor to fraud increase1 71% Of fraud is identity theft making it the most common type of fraud1 1Information Age, 2016
Copyright © 2018 Accenture All rights reserved. | 14 REARCHITECTING IDENTITY TODAY TOMORROW Identity is managed by the trust anchor (i.e. government) of the ID (i.e. passport) and is stored on their systems Identity is controlled by the person, and trust and transparency are enabled through the blockchain Copyright © 2018 Accenture. All rights reserved |
Copyright © 2018 Accenture All rights reserved. | IDENTITY OPPORTUNITY FOR POSTS TYING A HUMAN TO A HOME A foundation of identity is the association of a person to their home. This attestation is essential for taxation, school enrollment, utilities and ecommerce. Posts are the best organizations to validate this association. 1 Use the mailstream to tie a human to a home LEVEL CAPABILITY 15 2 Use the postman to confirm a human to a home 3 Use the postman to in-person proof and capture a biometric of a human at a home
Copyright © 2018 Accenture All rights reserved. | 16 THANK YOU Brody Buhler Global Managing Director Accenture Post and Parcel Industry robert.b.buhler@accenture.com Brody Buhler @brodybuhler Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks. ABOUT ACCENTURE
FIND OUT MORE www.accenture.com/PostandParcel Copyright © 2018 Accenture All rights reserved. Accenture, its logo and High Performance Delivered are trademarks of Accenture.