The document discusses how traditional business models are being disrupted by the transition to personalized access and purchase of goods and services enabled by digital transformation. It identifies 6 key enablers of transformational change: having a compelling reason for change, a clear long-term vision and strategy, the patience to see transformation as a multi-year journey, putting customers at the center, proving success to skeptics, and over-communicating during times of change. The document also examines how subscription-based revenue models are fast becoming popular across many industries and consumer segments in Australia and New Zealand, with connectivity and personalization expected to be important drivers of digital goods and services spending in the coming years.
Innovative Pricing and Packaging Strategies Zuora, Inc.
Are you wondering how to price and package your services to drive up revenue and customer acquisition? Here is a teaser: It could be tiered pricing, charging for usage, upgrade plans, or segmented pricing, but finding the right pricing combination makes the difference.
4 Key Challenges in the Shift to Digital Recurring RevenueZuora, Inc.
Digital delivery models are impacting traditional businesses. Driven by consumer demand for convenience and new consumption models, including subscriptions, enterprises are moving to Digital Business offerings and finding huge upside from predictable revenue streams built around long-term customer relationships. But this shift is not easy. Companies at the beginning of the journey want to know - what are those challenges? And what are the strategies that lead to success?
Read the guide: bit.ly/iotguide
"By 2017, 90 million people will live in smart homes. By 2020, there will be 50 billion connected devices. The latest Gartner forecast predicts that by 2020 there will be $309 billion in incremental revenue opportunity for IoT suppliers, mostly in services. With numbers like these, it’s clear IoT is not just another trend. It’s the future of business."
Continue reading @ bit.ly/iotguide
Innovative Pricing and Packaging StrategiesZuora, Inc.
Learn key marketing strategies for accelerating subscription business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a strategic weapon to increase customer acquisition, value per customer and reduce churn.
Measuring the Performance of Your Subscription Business: The Three Metrics Th...Zuora, Inc.
How do you measure the true value of a subscription business? A traditional GAAP financial analysis can’t measure the health of a subscription business because it doesn’t recognize the value of subscription revenue. Learn about how subscription businesses need to measure their performance and the three metrics that really matter.
Sydney Subscribed 2016: How the World PaysZuora, Inc.
Worldpay, a global payment processing company, shares the fascinating data behind today’s global digital payment trends.
Kevin Dallas, Chief Product & Marketing Officer – Global eCommerce, Worldpay
Driving Success in the Subscription EconomyZuora, Inc.
Your customers want a new way to relate to you. Build a business that embraces the subscription economy by following these six key steps to success. www.zuora.com
Innovative Pricing and Packaging Strategies Zuora, Inc.
Are you wondering how to price and package your services to drive up revenue and customer acquisition? Here is a teaser: It could be tiered pricing, charging for usage, upgrade plans, or segmented pricing, but finding the right pricing combination makes the difference.
4 Key Challenges in the Shift to Digital Recurring RevenueZuora, Inc.
Digital delivery models are impacting traditional businesses. Driven by consumer demand for convenience and new consumption models, including subscriptions, enterprises are moving to Digital Business offerings and finding huge upside from predictable revenue streams built around long-term customer relationships. But this shift is not easy. Companies at the beginning of the journey want to know - what are those challenges? And what are the strategies that lead to success?
Read the guide: bit.ly/iotguide
"By 2017, 90 million people will live in smart homes. By 2020, there will be 50 billion connected devices. The latest Gartner forecast predicts that by 2020 there will be $309 billion in incremental revenue opportunity for IoT suppliers, mostly in services. With numbers like these, it’s clear IoT is not just another trend. It’s the future of business."
Continue reading @ bit.ly/iotguide
Innovative Pricing and Packaging StrategiesZuora, Inc.
Learn key marketing strategies for accelerating subscription business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a strategic weapon to increase customer acquisition, value per customer and reduce churn.
Measuring the Performance of Your Subscription Business: The Three Metrics Th...Zuora, Inc.
How do you measure the true value of a subscription business? A traditional GAAP financial analysis can’t measure the health of a subscription business because it doesn’t recognize the value of subscription revenue. Learn about how subscription businesses need to measure their performance and the three metrics that really matter.
Sydney Subscribed 2016: How the World PaysZuora, Inc.
Worldpay, a global payment processing company, shares the fascinating data behind today’s global digital payment trends.
Kevin Dallas, Chief Product & Marketing Officer – Global eCommerce, Worldpay
Driving Success in the Subscription EconomyZuora, Inc.
Your customers want a new way to relate to you. Build a business that embraces the subscription economy by following these six key steps to success. www.zuora.com
A Tale of Two Pricing Journeys: Evolving to Usage ModelsZuora, Inc.
Usage based pricing is often perceived to be the truest pricing model that best aligns to customer value. Join two cloud services firms, Pertino and SendGrid, as they share their pricing journeys, their quest to evolve to new models built around consumption, and their learning along the way. They will discuss pros and cons of different models and address the business case and operational requirements to support.
Pricing Strategy: How To Win With Subscription Pricing ModelsZuora, Inc.
http://bit.ly/PricingStrategySlide This presentation is focused on your pricing strategy and how to drive massive revenue growth. Zuora and our partner Simon-Kucher do lot of events together – pricing is always one of the most popular topics, because it’s such an important strategic lever. Pricing is even more important for subscription businesses – We’ll discuss why. We’re fortunate to work with a lot different types of subscription businesses and we learn about their subscription journeys – this is the content that we want to share with you. http://bit.ly/PricingStrategySlide
The CMO's Guide to the Subscription Economy: Innovative Pricing and Packaging...Zuora, Inc.
Learn strategies for accelerating your marketing levers to drive business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a tool to increase customer acquisition, value per customer and reduce churn. Learn about how to leverage new subscription commerce capabilities across multiple channels.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2016: 6 Ways to Measure the Health of Your Subscription BusinessZuora, Inc.
What are the most common metrics that subscription businesses use to measure the performance and health of their businesses? Learn how to leverage Zuora's reporting capabilities to help you stay up-to-date on your net MRR trends, churn risk, usage trends, cash/AR, and revenue.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
The Seismic Shift to Recurring Revenue Models & What It Means For Your CompanyZuora, Inc.
This webinar will showcase the incredible shift from perpetual license to recurring revenue models among large public companies and hyper-growth companies alike.
With Gartner research as a launching point and Adobe, we will talk about the real-world data that is driving this shift and what it means for your business.
Subscribed 2015: The Subscription Maturity Model? Where do you fit?Zuora, Inc.
A subscription business is a relationship business. Subscription approaches need to support customers that wish to ease into a relationship with the product or service as well as those that are deeply committed. Learn about this new subscription maturity model that provides a framework of stages, critical measures, outcomes, and actions required for the effective management of subscription approaches.
SMB Business Outlook and Spending PlansBredin, Inc.
What is the SMB business outlook, and how confident are they about spending, hiring and expanding as the pandemic wanes? What are their priorities and concerns? What technology do they use, and what do they plan to buy? What are the key differences in SMB outlook and spending plans by size and country?
You’ll learn:
* The current SMB state of mind: business outlook, operational status, and expected time to return to ‘normal’
* SMB priorities and challenges
* Key application usage and purchase plans – including the specific SaaS solutions they plan to adopt
* Credit usage and intent – including traditional banks vs. fintech
* Job board usage and intent – including the specific sites they plan to use
* The tech brands that SMBs trust most
* Key differences among respondents by company size, country and more
We hope you watch the webcast recording - https://attendee.gotowebinar.com/recording/8056390393923833347
Digital transformation at the Regional Innovation Board, October 2015Sven Denecken
Where to go for more information on Digital Transformation:
Blog series on Digital Transformation
http://scn.sap.com/community/cloud/blog/2015/01/17/digital-transformation-series-the-wrap
openSAP MOOC course on Digital Transformation
https://open.sap.com/courses/dit1
Blog series on Digital Transformation use cases with S/4HANA
http://scn.sap.com/community/s4hana/blog/2015/07/13/s4hana--the-use-case-series--intro
openSAP MOOC course on use cases S/4HANA
https://open.sap.com/courses/s4h3
The subscription business model is one of the most promising business models regardless if you work for an established company or a young one. We have free downloads for you to develop your own innovation ideas.
Modern Marketing: The Case of Microsoft USMicrosoft
What are the challenges facing CMO's today? Explore the opportunities in modern marketing, and get a close up view of how Microsoft US is embracing digital transformation.
Quality of Experience in a Digital World: A CSP Action Plan for Millennials a...Cognizant
Customers of communications service providers want easier to use digital channels, proactive and personalized offerings, and the ability to bring connected technologies to life, our latest research reveals.
Telco Paper by Blueocean Market IntelligenceCourse5i
At Blueocean, we are committed to work with large telecom providers who want to go for omnichannel experience for their end consumers.
To learn more about our Digital Customer Experience solution and how it can integrate with your existing technology infrastructure, go through this Short Paper on Telco Industry Solutioning.
A Tale of Two Pricing Journeys: Evolving to Usage ModelsZuora, Inc.
Usage based pricing is often perceived to be the truest pricing model that best aligns to customer value. Join two cloud services firms, Pertino and SendGrid, as they share their pricing journeys, their quest to evolve to new models built around consumption, and their learning along the way. They will discuss pros and cons of different models and address the business case and operational requirements to support.
Pricing Strategy: How To Win With Subscription Pricing ModelsZuora, Inc.
http://bit.ly/PricingStrategySlide This presentation is focused on your pricing strategy and how to drive massive revenue growth. Zuora and our partner Simon-Kucher do lot of events together – pricing is always one of the most popular topics, because it’s such an important strategic lever. Pricing is even more important for subscription businesses – We’ll discuss why. We’re fortunate to work with a lot different types of subscription businesses and we learn about their subscription journeys – this is the content that we want to share with you. http://bit.ly/PricingStrategySlide
The CMO's Guide to the Subscription Economy: Innovative Pricing and Packaging...Zuora, Inc.
Learn strategies for accelerating your marketing levers to drive business growth and hear best practices first-hand from businesses that have done it. Learn how to use pricing and packaging as a tool to increase customer acquisition, value per customer and reduce churn. Learn about how to leverage new subscription commerce capabilities across multiple channels.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2016: 6 Ways to Measure the Health of Your Subscription BusinessZuora, Inc.
What are the most common metrics that subscription businesses use to measure the performance and health of their businesses? Learn how to leverage Zuora's reporting capabilities to help you stay up-to-date on your net MRR trends, churn risk, usage trends, cash/AR, and revenue.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
The Seismic Shift to Recurring Revenue Models & What It Means For Your CompanyZuora, Inc.
This webinar will showcase the incredible shift from perpetual license to recurring revenue models among large public companies and hyper-growth companies alike.
With Gartner research as a launching point and Adobe, we will talk about the real-world data that is driving this shift and what it means for your business.
Subscribed 2015: The Subscription Maturity Model? Where do you fit?Zuora, Inc.
A subscription business is a relationship business. Subscription approaches need to support customers that wish to ease into a relationship with the product or service as well as those that are deeply committed. Learn about this new subscription maturity model that provides a framework of stages, critical measures, outcomes, and actions required for the effective management of subscription approaches.
SMB Business Outlook and Spending PlansBredin, Inc.
What is the SMB business outlook, and how confident are they about spending, hiring and expanding as the pandemic wanes? What are their priorities and concerns? What technology do they use, and what do they plan to buy? What are the key differences in SMB outlook and spending plans by size and country?
You’ll learn:
* The current SMB state of mind: business outlook, operational status, and expected time to return to ‘normal’
* SMB priorities and challenges
* Key application usage and purchase plans – including the specific SaaS solutions they plan to adopt
* Credit usage and intent – including traditional banks vs. fintech
* Job board usage and intent – including the specific sites they plan to use
* The tech brands that SMBs trust most
* Key differences among respondents by company size, country and more
We hope you watch the webcast recording - https://attendee.gotowebinar.com/recording/8056390393923833347
Digital transformation at the Regional Innovation Board, October 2015Sven Denecken
Where to go for more information on Digital Transformation:
Blog series on Digital Transformation
http://scn.sap.com/community/cloud/blog/2015/01/17/digital-transformation-series-the-wrap
openSAP MOOC course on Digital Transformation
https://open.sap.com/courses/dit1
Blog series on Digital Transformation use cases with S/4HANA
http://scn.sap.com/community/s4hana/blog/2015/07/13/s4hana--the-use-case-series--intro
openSAP MOOC course on use cases S/4HANA
https://open.sap.com/courses/s4h3
The subscription business model is one of the most promising business models regardless if you work for an established company or a young one. We have free downloads for you to develop your own innovation ideas.
Modern Marketing: The Case of Microsoft USMicrosoft
What are the challenges facing CMO's today? Explore the opportunities in modern marketing, and get a close up view of how Microsoft US is embracing digital transformation.
Quality of Experience in a Digital World: A CSP Action Plan for Millennials a...Cognizant
Customers of communications service providers want easier to use digital channels, proactive and personalized offerings, and the ability to bring connected technologies to life, our latest research reveals.
Telco Paper by Blueocean Market IntelligenceCourse5i
At Blueocean, we are committed to work with large telecom providers who want to go for omnichannel experience for their end consumers.
To learn more about our Digital Customer Experience solution and how it can integrate with your existing technology infrastructure, go through this Short Paper on Telco Industry Solutioning.
WEBINAR: Customer centric marketing in unprecedented timesMoEngage Inc.
The COVID-19 global pandemic has affected businesses verticals across SEA with:
Travel & Hospitality sector recording 28.65% dip in downloads & 9.55% decline in DAUs
Online shopping segment reporting 24.% decline in app downloads
BFSI records 25.% decrease in downloads and 20% reduction in DAUs
With active users dropping across verticals, engagement rates have taken a significant hit. While a few verticals are showing signs of a bounce-back, the majority is struggling to cope.
We have dug deep, pulled data from several verticals across South East Asia and analyzed it thoroughly. In association with Adjust, we bring you these insights into our virtual session: Customer-Centric Marketing in Unprecedented Times.
Speakers' Bio:
Michael Paxman, Global Product Communications Manager, Adjust
Michael heads Adjust’s product communications and brings accurate and cutting-edge mobile marketing insights to the table.
Kshitij Hastu, Senior Director - Growth (SEA and ANZ), MoEngage
Kshitij heads growth for South East Asia’s leading Omni-Channel Marketing Automation platform.
Monetizing Mobile: How to Deliver Value from Improved Customer ExperienceQualtrics
Mobile is on the mind of every experience professional. It's not always easy to do this while monetizing the experience as well. Join Mark Schofield as he discusses mobile and how customer behavior is changing, how banks are adapting, and how banks accelerate the pace at which they capture the "digital dividend."
What does customer satisfaction in the digital age actually mean? At Sprint Reply, in close cooperation with our partner consultancy mobileVision, we have conducted an in-depth research on today’s customer satisfaction challenges and opportunities. The paper provides a number of interesting insights. Read it here.
Customer experience measurement in the utilities industry – closing the loopCourse5i
Though utilities enjoy the relative comfort of a semi-monopolistic market, they do need to address the challenges around deregulation pressures and the continued to need to maintain profitability with a commodity product that only makes its presence felt when it is absent. In addition, environment consciousness, sensitivity to climate change, and demand for clean energy is at unprecedented levels – creating competitive pressures that utilities have never experienced before. Satisfied customers raise the competitive threshold and hence assure predictable and steady revenue streams.
Effectively managing customer engagement at every touch point to ensure a positive, memorable experience is key to retaining customers and enhancing customer life time value. Dynamically aligning the organization to changing customer preferences and expectations is key to creating and retaining a competitive edge in the markets.This requires a good understanding of the customer’s collective and segmented usage patterns, attitudes, preferences, dislikes, concerns, habits, behaviors and budgets. To successfully manage customer experience, there is also the need for an ability to quantify all of these characteristics and track them over a period of time to understand the gradual evolution in these.
This webinar will summarize the need for customer experience measurement in the utilities industry and the evolving challenges associated with measuring customer satisfaction. During this knowledge sharing session, we will be sharing a holistic approach towards customer experience measurement – especially with respect to harnessing the plethora of information sources available today. We will present the latest thinking on what drives customer experience in the utilities sector. We will end the session with an outlining of the key information areas that utilities need to monitor, the types of analytics and tools to consider, and the approaches that are likely to yield the best returns on your Customer Experience Measurement (CEM).
Dialing Up Digital: Retaining a New Generation of CustomersCognizant
Our survey confirmed that to attract and retain young, tech-savvy customers, communications service providers must act fast to enhance their current services, better understand these customers’ needs, and make their digital support channels easier to use. This involves analyzing the differences between younger and older customers, and using that information to retain them and build their confidence. CSPs must also ensure that efforts to personalize solutions and services deliver the expected value, and also provide the levels of security and privacy these customers demand.
Change, innovate, explore and adjust. These will become the hallmarks of financial institutions that survive and thrive in today’s consumer-driven market. Digital Insight explored importance of an omni-channel offering in today's marketplace, why more engagement across all channels is critical, and how to get started on developing your own omni-channel strategy.
Key takeaways for service executives from the Oxford Economics report on manufacturing transformation.
The service opportunity is now. Transforming service is key to driving profitable growth and competitive advantage. That’s what executives from manufacturing companies told Oxford Economics in a recent study commissioned by PTC. Inside you’ll find other key takeaways from the survey, specifically for service leaders.
Digital Australia Monthly Update Session - February 2014Damus Chu
Digital Australia Monthly Update Session written by Damus Chu, owner of Pug Life Ad Solutions. He has worked in corporate media across several industries in the last 7 years, managed over $20m worth of media and familiar with the Sydney and Melbourne markets. Every month he will collate digital ad opportunities collected from the media owners in Australia and present them to you on Slide Share.
What is the most important thing that changes during times of recession? Customer behavior. Building a good customer experience through experimentation can help retain existing customers, strengthen brand loyalty, and gain valuable insights.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
Subscribed World Tour Keynote: London, 2015Zuora, Inc.
Zuora CEO, Tien Tzuo, kicks off Subscribed 2015 in London with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers and technology. He shares the stage with Anthony Fletcher, CEO of Graze, Pete Tomlinson, Sales & Marketing Director, KCOM and Mark Beard, Marketing & Circulation Director at The Economist.
Similar to Sydney Subscribed 2016: Disrupting the Traditional Business Model (20)
Get deep technical accounting insights into the biggest pain points companies have faced with implementing and analyzing Standalone Selling Prices. Learn how you can be more strategic with pricing policies and improve processes for setting SSP.
Subscribed 2019 - CPQ X: The Future of CPQZuora, Inc.
Curious about what's next for Zuora CPQ? Join us to hear Zuora's CPQ Product Management demonstrate the brand new UI and features included with Zuora's CPQ X.
Subscribed 2019 - Going Global: Demystifying International PaymentsZuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Let's admit it: Payment fraud is widespread and a huge liability for companies. The only way to successfully combat it is to develop comprehensive strategies and make the most of fraud management tools. Join this session to hear new ideas and strategies from our payment partners and customers on how to defeat fraud, increase consumer confidence, and reduce collection friction.
Subscribed 2019 - Optimizing Recurring Collections at ScaleZuora, Inc.
Managing collections in the Subscription Economy is complicated. You're chasing unpaid invoices and delinquent accounts of unprecedented volume. Join this session to hear how customers are using Zuora Collect to improve their collections process and reduce involuntary churn.
Subscribed 2019 - Regulations and What Lies Ahead with Zuora Payments and Col...Zuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Subscribed 2019 - Collection Strategies: Recovering Critical Revenue to Drive...Zuora, Inc.
Strategic AR teams are always seeking ways to improve collection techniques and refine existing processes, especially when new products are launched. Attend this session to hear first-hand from high-volume B2B companies on how they use Zuora to recover revenue and drive business growth.
Subscribed 2019 - Why Digital Transformation Should Drive Business Model Tran...Zuora, Inc.
Hear from business leaders who have successfully led their companies through a digital transformation and those who are currently in the midst of the process. We'll have an open and healthy conversation on why and how companies need to digitally transform, challenges to expect, and how to build a business case internally. This is a great opportunity for executives responsible for transformation strategy to learn from each other and get a real sense of what life is like on the other end of the journey.
Subscribed 2019 - Business Transformation: Architecting the Launch for SuccessZuora, Inc.
Business transformation projects are a big undertaking that can take several years for large organizations to complete. Picking the right launch strategy is the key to success. Hear first-hand from Heather Maniscalco, Director of Enterprise Architecture at Neustar, and Ksenia Kouchnirenko, Head of Business Systems at SurveyMonkey, about the launch strategies their companies adopted and why.
In addition, Zuora's Enterprise Architecture team will share a framework to help you develop a launch strategy to quickly realize value while minimizing risk, cost, and impact on customers and internal operations teams. This is an ideal session for CIOs getting started on the Zuora journey.
Subscribed 2019 - Deliver Growth Without Breaking Your Back OfficeZuora, Inc.
Is the shift to subscriptions wreaking havoc on your RevRec process? Learn how RevRec automation can help support business growth and agility by seamlessly handling complex long-term contracts and frequent contract modifications without breaking your back office.
Subscribed 2019 - Customer First Approach to Pricing Zuora, Inc.
Pricing is at the core of how companies sell, support, and talk about their products. Yet most companies fail to architect a well thought out customer journey and decision-making process. In this session, Hazjier Pourkhalkhali, Global Director, Strategy & Value at Optimizely shares how the company changed its ways two years ago and saw a dramatic reduction in churn rates while improving win rates, deal sizes, and expansions. All due to a customer-first approach to pricing.
Subscribed 2019 - Empower Sales Operations Zuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Best Practices for Realizing Optimal Value from ZuoraZuora, Inc.
Is your head spinning thinking through operationalizing pricing changes or rolling out a new product? Come hear from Mario Espinoza, Revenue Operations Manager at Outreach.io on how you can improve efficiency by getting maximum value from Zuora's products. Whether it's a product catalog cleanup, quoting process pains, or getting Sales and Finance in sync, you're guaranteed to benefit from Mario's expertise.
Subscribed 2019 - Omni-Channel Customer Acquisition and RetentionZuora, Inc.
Using multiple channels is a proven method for customer growth. It often requires new systems, which add complexity and cost to "stitch" them together and maintain them over time. Zuora aims to solve that problem with Zuora Commerce, and at this session our product experts will share how. You'll leave understanding how our strategy of unifying configurations and data through a common integration supports the delivery of a consistent and seamless experience for your customers across all channels.
Subscribed 2019 - Quote Smarter, Faster and Get Products to Market Quicker wi...Zuora, Inc.
Eager to hear how companies use Zuora Billing and Zuora CPQ to manage the quote to cash process? This is your session! We'll do a deep dive into Zuora CPQ, -- how to use it to configure, price, and quote your deals -- then hear from long-time Zuora Billing and CPQ users at Solium; they'll share their journey of moving from cumbersome spreadsheets to custom quotes, things to consider downstream when managing Zuora CPQ and change management best practices. The team has refined its processes over time, leading to faster time to market for new products. Come learn from their experience. This will be an interactive session, so bring your questions!
Subscribed 2019 - Empower Sales Operations with Zuora CPQZuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Implementing a Consumption-Based Pricing StrategyZuora, Inc.
Adding consumption-based pricing has shown to increase revenue growth. Many companies consider it but aren't sure when and how to implement the change. At this session, we'll share popular consumption pricing strategies, show how to implement them in Zuora, outline how to ready an organization to meter and bill for subscriber consumption, and end with best practices for integrating metering of consumption with billing.
Subscribed 2019 - Proration: Why Getting it Right MattersZuora, Inc.
Proration can be a complex and daunting topic. But mastering it will give you flexibility in how you price and structure product lines, and drive additional revenue. In this session, we'll share best practices with proration and the impact it has on revenue. You'll also learn the key differences between billing rules and revenue rules and how they affect invoicing and revenue recognition.
Subscribed 2019 - Beyond reporting analytics for growthZuora, Inc.
“Reporting” is critical for measuring what is happening in specific areas of your business. “Analytics” goes beyond operational reporting and enables you to truly understand and grow your business. At Zuora, we're working on data APIs, operational reporting and analytics as three pillars of a complete data strategy. Come to this session and learn how the features on our roadmap address Subscription Economy business metrics and tackle top asks from our customers.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
4. DISRUPTING THE
TRADITIONAL
BUSINESS MODEL
• Transition from
traditional to
personalized access and
purchase of goods &
services
• Overview: 6 enablers of
transformational
change
• Observations,
Challenges and
Suggestions
5. Digital Transformation journey
Transition from traditional offerings towards personalized goods & services
page
05
Competitive, and comparative pricing points to improve value for
money
Increased use of internet enabled connected devices
Exponential rise in media consumption of multi-screen video
services worldwide
Decreased costs of Digital goods & services catalogue
Personalisation is becoming essential
Digital revenue models i.e. subscription or one time payment offer a
strong audience engagement that can improve repeat sales.
7. 6 Enablers of transformational change
within any organisation
01
A Strong Compelling
ReasonA strong, compelling reason to
motivate transformational change
02 A Clear Vision and
Strategy
A clear vision and strategy, but with
room for agility and iteration
03
A Multi-year Journey
The patience to know that
transformation is a multi-year
journey
04
Put the Customer at the
CenterThe need to put the customer at the
centre of the transformation equation.
05
Proving Success with
SkepticsThe importance of demonstrating to
skeptics that different actions can lead to
different results
06
Over-communication
The need to over-communicate to
employees, customers, stakeholders,
shareholders
8. External market factors,
industry shifts and changes
in buyer preferences that
create a compelling reason for
change.
A STRONG COMPELLING REASON
9. Unlimited access
Core driver towards digital enabled goods & services access and
purchase journey
page
09
0
20
40
60
80
100
120
Unlimited access to product & services in
real-time
Access to first look products and premium
services
Regular renewal, upgrades and maintence
of products and services
Highly personalised product and services at
disposal
Delivery of highest quality of product and
services on-time
The ability to always be at the forfront of
technology, fashion and trends
None of the above
ANZ: Adoption drivers (2016)
ANZ Australia (A) New Zealand (NZ)
Source: Ovum’s B2C Subscription survey (August 2016); N=300
10. ANZ consumers are embracing both subscription and one
time payment modes in the digital transformation era
page
010Source: Ovum’s B2C Subscription survey (August 2016); N=300
40%
32%
21%
6%
1% 0% 0%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
1% 2-9% 10-20% 21-30% 31-40% 41-50% 51% and
above
ANZ: Percent of monthly household disposable
income for subscription services (2016)
39%
22%
19%
12%
4%
2% 1%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
2-9% 10-20% 0-1% 21-30% 51% and
above
41-50% 31-40%
ANZ: Percent of monthly household disposable
income for one time payment (2016)
Almost a third (32-39%) are spending aggressively on subscription and one time payment in the
transformation era. So will a hybrid model i.e. transaction and subscription video on demand suit this
market?
11. Subscription based revenue models
Fast penetrating every business segment; media sector leading adopter
page
011Source: Ovum’s B2C Subscription survey (August 2016); N=300
83 81
54
46 43 40
36 36 34
30 30 27
23 22 21 21 21 19 18 18 17 17 17 16 14
8 5 2
ANZ: Subscription Services by Segments (2016)
13. Myth Gen Z (14-25 age) are core customers for digital goods & services
page
013
Some of pivotal survey
highlights are:
• Almost one-third (36%) of Gen Y (26-
35 age) and silent generation (71+
age) have been using any form of
subscription service from less than an
year.
• Population aged between 26-50
years, control more than half (56%) of
total subscription services across ANZ
market
in 2016.
34
28
13 11 11
36
24
34
9 7
14
10
8
9
4
9
13
2
16
8
26-35 36-50 14-25 51-70 71+
ANZ: Subscription Services Longevity
(2016)
Less than 1 year
2-5 years
6-10 years
More than 10 years
Source: Ovum’s B2C Subscription survey (August 2016); N=300
15. PUTTING THE CUSTOMER AT THE
CENTRE
Designing and delivering
an engaging experience
for a new set of customers
and buyers
16. Transformation continuous process integration of new goods &
services to
improve engagement is pivotal
page
016
Connected life paradigm is fast becoming reality. This paves way for service providers to enhance
their goods & services offering into multiple segment such as connected healthcare, education, and
wealth management.
22%
37%
29%
9%
3%
ANZ: Connected Life services
likely spend by age (2016)
14-25 26-35 36-50 51-70 71+
52
17
5 5 5
17
8 5 8 4 6
19
21
11 14 14
10
10 14 7
8 4
12
4
24 20 15
5
10 9
11 14
8
Connected
healthcare
Connected
education
Connected
financial &
wealth
management
services
Connected
electronic
goods &
services
Personalized
connected
living room
entertainment
Connected
Car (includes
aftermarket
maintenance)
Connected
home care
Connected
pet care
Connected
personal
hygiene and
beauty care
Connected
housing & real
estate
Connected
regional &
global
professional
services
ANZ: Value add connected life services
priorities (2017-2019)
Top 1 Top 2 Top 3
Source: Ovum’s B2C Subscription survey (August 2016); N=300
17. Building a life-time trust and loyalty is essential for
sustainability
page
017
30
21 13 14 10 7 12
39
25
22 28
15 13
14
26
18
28 20
6 8 3
18
15 11 5
6 4 3
15
1 6
10
1
2 0
Highly trusted global
and regional service
provider
Addition of new services
enabling connected
home entertainment
experience
Enables a single, unified
livelihood instead of
multiple separate
subscriptions
Provides unique
portfolio of media and
non-media, products /
services
It's a social status and
enables collaboration
with friends and family
Planned provision of
connected healthcare
Facilitates multi-
platform, remote
education services
ANZ: Consumers Future Preference
14-25 26-35 36-50 51-70 71+
As consumers move to the next wave of personalization, they will demand for highly trusted global
and regional service provider (boundary-less goods & services) offering unique value proposition to
enable connected life.
Source: Ovum’s B2C Subscription survey (August 2016); N=300
18. the importance of
demonstrating to skeptics
that different actions can lead
to different results
PROVING SUCCESS WITH SKEPTICS
19. The need to over-
communicate to employees,
stakeholders, customers
during times of change
OVER-COMMUNICATION
20. CHECK OUT ZUORA ACADEMY
All the info you need to build and run an amazing subscription business.
https://www.zuora.com/academy/
Editor's Notes
We have all seen new start-up businesses with complete new models –likes of Spotify, Uber, AirBnB.
Thus, the more traditional Brands are being disrupted in a number of ways and need to talker stock to remain relevant.
However, an article I recently read suggested 74% of business take more than 2yrs to respond to disruption in their market!
How can we digest what is happening in the market & then how do we as businesses respond quickly & transform ?
To help us find some answers, I have invited some experts to discuss these challenges
Please join me in welcoming to the stage Kevin Noonan, Lead Analyst from Ovum and David Tan, our partner from Deloitte Digital.
Kevin and David enter from downstage, energetic.
Kevin Noonan – Lead Analyst, Ovum
Kevin spends much of his time working with governments in many countries around the world, researching technology strategy & digital transformation.
Drawing on 28 years’ experience as a CIO, senior executive and manager, and a further 11 years as a senior industry analyst, Kevin brings unique blend of practical experience and independent opinion.
Kevin’s’ team recently conducted research into how Australia's consumer buying patterns/preferences are changing, & across which industries. Research your business needs to consider in your planning –to avoid the impact of disruption.
David Tan – Partner, Deloitte Digital.
David leads Deloitte’s Customer Technology team in Australia driving business transformation through the use of cloud technologies.
David has spent the last decade providing advisory and implementation services on cloud solutions, including leading hundreds of implementations across industries ranging from financial services, education, technology, health and life sciences, manufacturing, real estate and fast moving consumer goods.
Dave has seen first-hand some of the challenges organisations face from disruption, admitting they need to change, and then navigating that path to a successful transformation.
Firstly let me ask Kevin to outline the research Ovum conducted.
Transition from traditional retail access to personalized access and purchase of goods & services – A Goods & Services metamorphosis in ANZ
KEVIN - provide synopsis of Ovum Research –B2C –Keep it short
Reminder –Participants will receive a copy of the research in a White Paper shortly after the conference
Mention B2B research will follow in a few weeks.
Kevin talking points:
@Kevin to complete
KIM Transformational Change
Given there is obvious disruption in a number of areas, what are the enablers of transformational change in an organisation?
“STRONG Compelling Reason” - visible DISRUPTION ? - OR - ahead of the curve &being a DISRUPTER ? - changing consumer buying patterns- NO change for the sake of change
Clear vision and strategy (roadmap) … Agility & iteration is key –measures of success along the way
Multi-year journey…. Recognise with transformation, the technology is the easy bit –People side is more difficult –Baby Steps –Set EXPECTATIONS
Put the Customer in the center of the transformation equation –RIGHT decisions for the RIGHT reasons. - PRODUCT CENTRIC….- What products should we make, or buy- How do we get them into store; - how do we sell them, - how do we deliver them, - how do we repair them –BUSINESSES & thus SYSTEMS have all been Product-centric. It is time to re-think at this time of transformation –to put the customer at the CENTRE of every decision your business makes.
Proving Success -Get Results quickly then - iterate and adjust to Prove it out –both to the business & to yourself
Over-communicate –Gives comfort & re-assurance during times of change
Let’s look at some of these & connect the dots for you –from what the research is saying to what might be actionable items for your business.
01, 02, 04
Kevin –
What are crucial drivers causing a shift in today’s buyer preferences & thus forcing businesses to consider a Transformation ?
How are consumers embracing these next generation models
Unlimited access to products in real-time
Regular renewal & updates
Delivery of service to highest quality
Trust your supplier. Trumps best technology, premium services. Get the BASICS right first
Emphasize –First wave of Personalization
1st wave of Personalization –study social behaviour. Build ‘All-you-can-eat’ catalog & get people to buy
2nd wave of Personalization –offer interactive services –social sharing to group/friends
3rd wave of Personalization –a customer sees each services as their OWN customised service
1-time payments –during the first wave –impulse buy –can start with a trx and then move to subscription. Transformation should not be in silos –should be in combination 1-time + recurring
Move people to Level2 Personalization –via delivering an interactive service -Key to tapping more of their disposable income. AU market already moving to end-to-end relationship –different to an immature market like India where 1-time payments would be much higher
Question for David:
Question on the impact of these factors and how they will affect every business & what advice are you giving businesses?
David – I suppose there are 2 angles for Deloitte …
As a professional service accounting company with your own customers –How have you seen disruption & how have you reacted & transformed ?
Then, as a business advisor on transformation –how do you take some of this research
Q for Kevin:
Kevin – What if we are already transformed our business?What can we learn about which age groups are ripe for building market loyalty ? Who should the businesses be targeting ?
Kevin talking points:
Many business only consider talking to Millennials –huge Myth !
But 26-36 & 71+ are ripe for picking build your business models around all.
Move quickly before you get beaten
Q for Dave:
What does this mean for businesses that might have already dipped their toe into a transformation project? Do they need to adjust their approach?
What approaches are you seeing with iteration or experimentation on pricing / monetization strategies?
Dave talking points:
@Dave to complete
NO QUESTIONS
Sourcing Products, blah blah
Now, a significant shift to the Customer blah blah.
Q for Kevin –
Of typical business that Ovum talks to, how has the view of the customer changed & where do you see this going in years to come?
What is the demand towards service providers?
Kevin talking points:
Traditional IT –often talked about ‘The Business’ being separate from IT. Big flip –everyone needs to align to the CUSTOMER.
Value-Add, connected services –Make connections to your customer. Use business technology to drive better inter-connectness
Building Relationships -’Connected Life’
Q for Dave:
@Dave to complete
Dave talking points:
@Dave to complete
Not discussing –Skip past , but Kim mention in passing
Not discussing –Skip past , but Kim mention in passing
Introduce the Zuora Academy and encourage all attendees to check it out
Tons of useful resources available