Susan Shapiro has over 8 years of experience in office administration and customer service. She has held roles as a receptionist, bartender, server, and manager. She is skilled in Microsoft Office, communication, and problem solving. Currently she works as the manager at Mike's Smokehouse in Chattanooga, TN where she helps run the front of house operations and trains staff.

1. Susan L Shapiro
1713Hixson Pike AptB, Chattanooga, TN 37405 - (423)240-9559 (C) - slshapiro02@gmail.com
Summary
Highly motivated individual with over eight yearsof experience in Office Administration and Customer
Service, with stronganalytical skills and ability to identify problems and implement corrective processes.
Highlights
Staff development/training Microsoft Excel andMicrosoft Word
Excellent communicationskills Microsoft PowerPoint
Strongcustomer relationshipbuilder Provenleader withstrongproblemsolvingskills
Handles fast-paced environment
Reliable, punctual and committed to
customer service
Experience
Davis & Hoss, PCAttorneysat Law January 1999 to January 2002
Receptionist / Runner
Chattanooga, TN
Organized client calendars, prepared mailings and handled high call volumes. Conducted client intake
services. Servedas point of contact between attorney and client. Mailed and arranged for delivery of legal
correspondence to clients, witnesses and court officials.
TbonesSportsCafé June 2006 to March2014
Bartender / Server
Chattanooga, TN
Made and serveddrinks to guests and cocktailserversfollowingestablishedguidelines, procedures
and policies. Maintained contact with kitchen staff, management, serving staff and customers.
Delivered an exceptionaldining experience with friendly, fast service.
The North Chatt Cat April2007 to March 2015
Bartender / Server
Chattanooga, TN
Provide excellent foodanddrink service while assisting co-workerson a daily basis. Manage product intake
and monthly inventory. Fill in for management as needed. Act as trainer for new staff.
Stulce & Yantis August 2013 to May 2014
Receptionist / Runner
Chattanooga, TN
Maintain all correspondence and document delivery and legal communication to clients, witnesses and
court officials. Processthe Intake of potential clients. Organize and file all documents
Mike'sHole In The Wall March2014 to Current
Bartender / Server
Chattanooga, TN
Assist co-workersand act as lead trainer for new staff. Attempt to limit problemsand liability while
maintaining customer satisfaction. Provide fast andreliable service;buildstrong rapport with repeat
customers. Receivedfrequent customer complimentsfor goingabove and beyondnormalduties.
Mike’s Smokehouse June 2015 to Current
Manager
Chattanooga,TN
Helped open restaurant, createdprotocolfor front of house. Hire employeesandkeepfront staffed. Trainstaff
on every aspect of front of house includingpolicies, serving, customersinteractionsandproblemsolving, and
customer satisfaction. Take care of ordersto keeprestaurant stockedandschedule employeesweek to week.
Continue to help business grow by building a strongrapport with customersand employees.

2. Education
The University of Tennessee Chattanooga August 2011
Bachelor of Science: Criminal Justice
Chattanooga, TN, United States
Criminal Justice
Chattanooga State Technical Community College December 2010
General
Chattanooga, TN, United States
References
Available on request