TingHsuan Chang is seeking an ideal job where she can feel productive, challenged, and enjoy contributing to an organization in an effective and appreciated way. She has work experience providing customer service and clerical support at various retail stores. She is bilingual in Mandarin Chinese and English, trained in Microsoft Office, and has a background in visual arts and music performance. Her skills include being articulate, efficient, service-minded, and able to lift over 50 pounds.

1. 450 West Cool Drive, Apt #231 Oro Valley, AZ 85704 (520) 331-5935  crlyria23@gmail.com
TingHsuan (Scarlett) Chang
Objective
An ideal job is one that I would feel productive at, feel challenged at, and one that I would enjoy.
My goal at my job would be to contribute to an organization and feel that my contribution is effective,
positive, and appreciated.
In addition to my work experiences, I wish to further familiarize with, and develop marketable computer and
IT skills.
Experience
Jan 2016—Present IRi. 150 N. Clinton St.
(801) 676-9954
Lori O’Neal, Field Manager Chicago, IL 60661
Field Service Representative
Provide outstanding field service support to customers. Ensure company procedures and safety guidelines are followed to
diagnose and troubleshoot service related issues. Address customer issues in a timely manner to ensure high level of
customer satisfaction. Develop and maintain preventivemaintenance procedures. Interact with customers periodically for
warranty/service calls, upgrade programs, etc; produce frequent and analytical service reports that accurately progresses
and follows the agenda. Team up with colleagues and pass on important information. Recommend effective changes in
sales activities and keep theDistrict Service Manager updated about thesame. Identify key sales opportunities to enhance
company revenue. Develop professionaland healthy relationship with clients, management and internal staffs. Perform
administration duties such as preparing time sheets, job status reports, expensesheets, etc. Prepareand maintain service
related documentations. Undertake all customer support tasks in external facilities Operateefficiently to conclude all on-
site installation, repair, maintenance and test activities. Operatevehicle in a safely manner and use field automation
systems. Discern customer needs and offer advice or recommendations.
Jan 2015—Oct 2015 The UPS Store 10645 N. Oracle rd.
(520) 544-4008 Ste. 121
Ehab Hadi, Store Manager Oro Valley, AZ 85704
Notary Public
Retail Sales Associate
Providing outstanding customerservice by greeting the customers hospitably (regardless in person,through
email, or over the phone), asking engaging questions regarding their needs, listening to the customer, and
satisfying their needs with quick estimates and mathematical analysis, to the best of our abilities. Clerical
skills are developed while familiarizing with CMS, POS systems,and UPS portals. Renting mailboxes,
processing contracts and Mailbox Form 1583. Sorting mail/packages affiliated with UPS, USPS, FedEx,
OnTrak, and DHL. Inventory. Notarizing documents within the power stated within the Arizona Notary
Public Manual 2015 revision. Running errands, such as making store deposits at the bank.
Aug 2012 – Oct 2012 Hollister Co.
(520) 514-0238
Cooper Bowman, Store Manager
Park Place Mall, 5870 E.
Broadway Blvd.
Tucson,AZ 85711
Impact
Providing inventory, organization, clothe-folding, and aide for the models.
Maintaining the constant speed ofclothing stocked throughout the warehouse and the front of the store.
Greeting customers pleasantly while keeping the store an organized showcase.

2. (520) 331-5935crlyria23@gmail.com
TingHsuan (Scarlett) Chang
May 2012 – July 2012 McDonald’s
(520) 624-7665
Lily Lopez, Store Manager
1901 South 6th Avenue
Tucson,AZ 85713
Crew Member
Receive customers pleasantly,including taking their orders and transmitting them to the kitchen staff, then
serving the customers, as well as preparing bills.
Maintaining cleanliness in the work stations,as well as throughout the store.
Analyzing customer complaints, questions,and feedback for improvements.
Aug 2010 – April 2011 China Garden Restaurant
(928) 779-0628
Andy Kuo, Store Owner
1301 South Milton Road
Flagstaff, AZ 86001
Waitress
Greet and seat the customers, taking their orders, transmitting them to the kitchen staff, and serving customers,
as well as tend to the customer’s needs above all other responsibilities.
Providing friendly service, such as responding to and analyzing complaints and feedbacks with patience, as
swiftly as possible without creating a hassle for the customers, coworkers, and the managers.
Maintaining cleanliness throughout the restaurant as well as around the restaurant perimeters.
Additional Information & Skills
My name is TingHsuan Chang. I am most commonly referred to as “Scarlett” by my professors,peers,and
bosses. I have obtained an Associate of Fine Arts Degree: Visual Arts Concentration at Pima Community
College (2015).
I have been involved with community choirs, schoolshow-choirs and ensembles, and the University of
Arizona Outreach Choir, as well as participated in Regional’s (All-State Choir Festival).
I am currently collaborating with several quality Music Ed. Alumni from the University of Arizona in the
"Pyrotechnica" band project as the vocalist (http://pyrotechnicaoffici.wix.com/pyrotechnica).
I have the knowledge of basic management and maintenance of multiple band, orchestra,and rock instruments
and gear; I also have basic knowledge of recording software. I have been involved with and am familiar with
the teamwork, collaboration, compensation,and cooperation aspects in musical and visual arts projects since
2011.
I have worked with infants and toddlers, as well as taught Children’s (ages 5-8) Sunday School. I have also
played piano and electric bass for church services,organized church choirs, played accordion during
Christmas Caroling events at assisted living/retirement homes, as well as organized youth group worship
services.
I have also volunteered at the Northern Arizona Food Bank, serving home-cooked and prepackaged foods, as
well as packing and transporting goods in a warehouse environment.
Skills:
 Articulate, Efficient, and Service-minded
 Bilingual (Mandarin Chinese/American English)
 Notary Public (Exp. 2019)
 Able to lift 50+LBs and Capable of using pallet jacks and standard forklifts
 Computer skills, Basic arithmetic, geometry & college level algebra, Microsoft Office Suite

3. (520) 331-5935crlyria23@gmail.com
TingHsuan (Scarlett) Chang
Education
June 2011 – Aug 2015 Pima Community College: Associate of Fine Arts
(Graduated)
2202 West Anklam Rd.
Tucson,AZ 85709
Aug 2010 – May 2011 Northern Arizona University (Unfinished) South San Francisco St.
Flagstaff, AZ 56001
References
Christina McNearney, Professor
2202 West Anklam Road
Tucson, AZ 85709
(520) 206-6881
christina.mcnearney@pima.edu
I-Ping Yu, Church Elderand Coordinator
307 East Helen Street
Tucson,AZ 85705
(520) 792-1374
Laura Santi-Tanzillo, Instructorand Voice Coach
140 South Camino Seco Lane
Suite 422
Tucson,AZ 85710
(520)-490-1473
Antoinette Tinker, IRi. Field Trainer
(Not Applicable), Vail, AZ
(520)-822-4322
ms.antoinettte@gmail.com