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Desma Tonya Hoppie 
5127 N. 83rd St 
Scottsdale, AZ, 85250 
DesmaHoppie808@gmail.com 
Phone: (480)­584­9202 
Summary of Qualifications: 
● Intelligent, responsible, and a hard working individual. 
● A reliable team player with strong interpersonal skills. 
● Customer service orientated with outstanding critical thinking skills. 
● Functions on PC/MAC OS X/Windows 10/Microsoft Office Word Processing, Powerpoint, Excel 
Spreadsheets, Databases, and E­mail. 
● Operates a (POS) restaurant industry systems and paseo systems. 
● Over 20 months of Customer Service Skills and Waitress Role. 
● 18 months experience in Retail Merchandise and Cashiering Duties. 
Experience: 
Pizza Hut – Yum! Brand Inc. 
Position:​ ​Server FT 
108 Santa Fe Ave, Grants NM 87020 
Start Date: October 2015 – March 2016 // Duration: 5 months 
● Accurately recorded orders and partnered with team members to serve food and beverages 
to exceed the guest’s expectations. 
● Used POS cash register to record the order and compute the amount of the bill. Collects 
payment from guest and makes change. 
● Routinely cleaned table linens, table settings, glassware, windowsills, counters, floor, storage 
area and service refrigerators. 
● Obtained the NM SAFESERV Alcohol Server Permit valid until 12/2018. 
 
The Good Samaritan Society – Non­profit Organization 
Position:​ ​Volunteer 
840 Lobo Canyon Rd, Grants, NM 87020 
Start Date: September 2015 – March 2016 // Duration: 6 months 
● Continued to spend quality time with all the residents at the G.S.S the assisted living facility 
recurring weekly for 6 months. Also attended dementia training and honored the veterans on 
memorial days. 
● Devoted to being a loving companion and I was able to uniquely discovering their individual 
strengths, passions, and stories about the lives they once lived.  
● Participated in weekly scheduled activities and attended special occasions. 
 
 
 
Gilbert’s Farmer’s Market 
Position:​ ​Cashier / Server PT 
222 N Ash St, Gilbert, AZ, 85234 
Start Date: September  2014 – July 2015 // Duration: 10 months 
● Focused on customer service and simple kindness to attract new loyal customers​. 
● Take orders and serve food and beverages to patrons at tables in dining establishment. 
● Increased sales, with speedy transactions and accurate cash handling. 
 
The Green Relief Project  
Position:​ ​Green Ambassador / Telemarketing Rep PT 
740 S Mill Ave Suite 220, Tempe, AZ 85281  
Start Date: August  2014 ­ October 2014 // Duration: 3 months 
● Learned the Green Relief Project software and the company script effortlessly. 
● Effective communication with the clients, and appointment verification personal. 
● Worked as a team to quickly survey the clients into the next process of the company and 
federal voucher requirements. 
 
Walgreens Pharmacy  
Position:​ ​Cashier / Beauty Advisor PT 
2021 N Pinal Ave, Casa Grande AZ 85122 
Start Date: January 2014 ­ June 2014 // Duration: 5 months 
● Accurately and efficiently completed all sales transactions and maintain proper cash 
accountabilities. 
● Maintain an awareness off all product knowledge information; merchandise promotions and 
weekly advertisements. 
● Ensured that each guest received constant outstanding customer service by providing a 
friendly smiley environment.  
● Duties with stocking merchandising, display maintenance and store housekeeping. 
 
Michaels Arts and Craft Store 
Position:​ ​Replenishment Associate PT 
1004 N Promenade Parkway #146, Casa Grande AZ 85194 
Start Date: December 2013 ­ March 2014 // Duration: 3 months 
● Responsible for executing tasks in the areas of receiving, stocking and merchandise 
presentation. 
● Completed a heavy duty truck unload with my other co­workers, and organized separate 
platforms to stock the various merchandise for the all incoming supplies. 
● Maintain my all projects within the consistent timely standards.  
● Developed an in­depth knowledge of all Michael's merchandise. 
 
Education: 
Gateway Community College 
108 N 40st, Phoenix, AZ 85034 
Duration: August 2014 ­ December 2016 
Pursuing an Associates in Applied Science for Business Management 
Major: Business Management 
Minor: Design  
GPA: 3.7 
 
General Equivalency Dipolma  
Copper Canyon High School  
9126 W. Camelback Rd, Glendale, AZ 85305 
Duration: August 2009 ­ September 2013 
 

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