1. 6451 Grassy Road
Carbondale, IL 62902
Cell: (618) 889-7082
Tracy Wright
Objective To find employment with a company in a position in which I can use my
learned skills and natural abilities to find fulfillment for myself and to help
increase the productivity of the company.
Experience
October 2008 to Current Shawnee Health Service Carterville, IL
Employment at SHS began as a Billing Clerk 1 and has resulted in numerous
promotions including Billing Clerk 2, Dental Biller and Dental Coordinator.
Currently, Billing Manager and Certified Medical Coder, duties include:
1. Coding and posting of Family Practice and OB encounters
2. Verify claim is coded properly
 CPT & ICD9 codes
3. Audit medical notes in the event the physician submits
conflicting information on the claim
4. Review hospital charts to submit correct physician charges
5. Assure insurance is attached
6. Prepare the claims & submit to insurance
7. Supervise 17 employees
8. Oversee training to new clinic staff on business operations
9. Identify methods for improved collections
10. Implement revenue goals, review goals with staff, and
monitor progress
January 2008 to October 2008 Logan Primary Care Herrin, IL
Billing Clerk
 Outstanding invoice collections
 Paper and electronic claims filing
 Refunds
1999 - 2008 Blue Cross Blue Shield of IL Marion, IL
Customer Service/Technician
 Daily phone calls from health care providers regarding benefits,
eligibility, and claim status;
 Obtained expert level knowledge of daily processes,systems,and
policies as demonstrated by quality audits and personnel reviews;
 Once promoted to Technician: duties included taking over difficult
phone calls that could not be resolved by a customer service rep;
 Providing daily assistance to phone reps through research and
training;
 Responsible for inspiring and leading a group of trainees through
training, as well as demonstrating leadership to seasoned phone
reps.;
 Provided feedback on a daily basis to reps either by verbal or

2. written communication;
 Ensured that all reps in my unit understood the basics oftheir
positions and had the tools to perform their job duties.
1997–1999 Herrin Unit 4 Schools Herrin, IL
Office Manager
 Displayed strong interpersonal skills by being the “face” of the
office; was the first contact between the principals, teachers, and
parents;
 Daily, weekly, and monthly state reports which were required to
obtain schoolfunding;
 Daily attendance records;
 Printing report cards;
 General receptionist duties;
 Set up and tracked parent/teacherconferences;
 Ordered office supplies and made sure all office equipment was in
good working condition;
 General office duties;
 Arranged and ordered the schedules of the principals;
 Made sure the office staff had all the supplies and information to
perform their individual daily duties.
1987 - 1997 Took off 10 years to raise three children.
1986-1987 Clarke and Co. CPA’s Murphysboro,IL
Bookkeeper/Receptionist
 General receptionist duties/Greet clients;
 Daily and weekly payroll;
 Light bookkeeping for area businesses;
 Scheduled appointments;
 Type tax returns for area businesses and personalclients.
Education June, 2012 Passed AAPC CPC Proficiency
2009 - 2011 Mid Continent University Mayfield, KY
Bachelor of Science Degree. Business Management (Graduated with Honors)
1982 - 1984 John A. Logan College Carterville, IL
Associate Of Science Degree. Business Administration courses.
1978 – 1982 Herrin High School Herrin, IL
Graduated in May of 1982. General courses.
Personal Information Married almost 33 years to Rick Wright; have three grown children.