1. 11/2015 to Current
San Juan, PR
08/2015 to 10/2015
Caguas, PR
02/2015 to 03/2015
Guaynabo, PR
01/2014 to 04/2014
San Juan, PR
2017
Bayamon, PR, United Sates
2009
Bayamon, PR, United States
ROXANA COTTO
Summary
Customer service oriented individual who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty.
Highlights
High customer service standards
Strong problem solving ability
Proficient with Microsoft Office Suite
Service solutions expert
Dedicated to process improvement
Devoted to data integrity
Experience
Administrative Asistant
Easy Checks PR
Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations
inquiries.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed
spreadsheets, faxed reports and scanned documents.
Teleoperador
Atento
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and
appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and
accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center
departments through clear communication.
Telecomunicator
Link Activ
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable
procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in
response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames.
Call center
CDMA
Collected customer feedback and made process changes to meet customer satisfaction goals. Made reasonable
procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in
response to customer inquiries. Maintained up-to-date records at all times.
Education
BBA: Business Administration
National University College
High School Diploma: High School
Academia Discipulos de Cristo