This document contains guidance for team management and leadership. It includes sections on setting standards for team interactions, developing strong connections between team members, establishing team culture, addressing challenging team situations, motivating teams to take action, and best practices for delegation. The overall document provides supervisory tools and strategies to build effective teams and enhance team performance.

1. Supervisory toolkit Team Management & Leadership 4/23/2011 1

2. Are You Smarter than A 5th Grader? Information 10 sets of instructions Complete the exercise as a group Team that finishes first … Team that finishes last … 4/23/2011 2

3. 4/23/2011 3

4. Important Stuff Setting Standards What setting you want today? Formal or Informal? What learning environment would you prefer? Lecture-based or interactive? Would you like others to talk on the phone during the program? Would you like to receive rewards for good performance? 4/23/2011 4

5. Important Stuff Setting Standards Not a training program This is an EXPERIENCE – Learning Experience for ALL of us Be ready to give and receive constructive criticism 4/23/2011 5

6. My Intro 4/23/2011 6

7. My Intro 4/23/2011 7

8. My Intro 4/23/2011 8

9. Learning Contract A contract between YOU and YOURSELF Write ONLY what you want to remember later Not more than 10 points “The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius 9

10. Develop Strong Connection Among Your Team Members Team Bonding 4/23/2011 10

11. Team Culture 4/23/2011 11

12. Team Culture 4/23/2011 12

13. Team Culture 4/23/2011 13

14. Dr. Robinson’s Dilemma !!

15. A Must-Have for the Team Leader 4/23/2011 15

16. Develop Strong Connection Among Your Team Members Getting Your Teams to PERFORM 4/23/2011 16

17. P.E.R.F.O.R.M. 4/23/2011 17 Purpose Clarity Result oriented Individual’s roles are clearly understood

18. P.E.R.F.O.R.M. 4/23/2011 18 Empowerment Members are allowed to make decisions for their roles SOPs authorize members to make decisions and hold them accountable

19. P.E.R.F.O.R.M. 4/23/2011 19 Relationships No favoritism by the leader Open and supportive Disagreements are respected – not taken personally

20. P.E.R.F.O.R.M. 4/23/2011 20 Flexibility Leader is willing to listen to ‘different’ ideas Members adapt to the different changes Multiple solutions are explored when faced with problems

21. P.E.R.F.O.R.M. 4/23/2011 21 Output Performance standards are set high Output is expected of high quality High quality output by one person is set as a benchmark

22. P.E.R.F.O.R.M. 4/23/2011 22 Recognition Save the spotlight for your team Individual’s efforts are recognized among all members Praise in public – reprimand in private

23. P.E.R.F.O.R.M. 4/23/2011 23 Morale Individual’s feel good about the team Members understand the contribution the team is making to the organizational effort and their careers

24. Ex: Creating a Marketing Plan 4/23/2011 24 Situation You are in the marketing department of the company that wants to launch a new product. The company CEO has asked for your help in designing the initial product marketing communication. Objective Keeping the target market in mind, design the product and highlight ONLY its benefits to the customers. Tell them why they should buy your product. Sell Ice (or ice-made products) to the Eskimos Living in the North Pole

25. Developing Strategies to Deal with Challenging Team Situations Team Challenges 4/23/2011 25

26. Challenging Team Situations 4/23/2011 26 Decision making Delayed or slow Disagreements Domination By a member or a group Group Think Conformity No disagreements Responsibility When responsibility is shared, no one takes it

27. Lets Learn From Geese

28. Challenging Individual Situations 4/23/2011 28 How do deal with the following people? One who talks too much One who stays silent One who distracts a lot One who argues a lot One who isn’t much interested

29. 29 Team Thinking – the bridge crossing 4 people called persons A,B,C & D need to cross a bridge. It’s night time. Each person takes a different amount of time to cross the bridge. Person A: 1 Minute Person B: 2 Minutes Person C: 5 Minutes Person D: 10 Minutes If they cross in a pair, the time taken to cross is calculated as the time taken by the slowest person in the pair (i.e. for B&C to cross together takes 5 minutes) The bridge is weak so they can only cross at a maximum of 2 people at a time. As it is night time they need a torch to cross the bridge and only have one between them. What is the shortest time it will take to get everyone across the bridge?

30. Using the AIDA approach to get your team to take ACTION Motivate to ACTION 4/23/2011 30

31. Attention 4/23/2011 Hassan Bin Rizwan 31 Delivery Self Talk Distraction Interest Level Need to be Involved

32. Interest 4/23/2011 Hassan Bin Rizwan 32 Ask Relate Partner WIIFT

33. Desire 4/23/2011 Hassan Bin Rizwan 33 The Elevator Pitch Activate the Imagination Connect with Emotions Show the Savings

34. Action 4/23/2011 Hassan Bin Rizwan 34 Focus on One The Urgency of NOW Additional Incentive Prevent Negative Consequences

35. Situation : Cost Cutting Measures 4/23/2011 35

36. Best Way to Give Expertise, Empowerment and Growth Delegation 4/23/2011 36

37. Delegation 4/23/2011 37

38. Why People Don’t Delegate 4/23/2011 38

39. Different Levels of Delegation 4/23/2011 39

40. 40 OWN YOUR FEELINGS VENT IT OUT LEADERSHIP PICKLES

41. 4/23/2011 Hassan Bin Rizwan 41