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4/25/2019
1
www.pnsqc.org
PNSQC - Pacific Northwest Software Quality Conference
4/25/2019
2
1. Use Cases & Knowledge Areas
2. From Postmortems to Agile Retrospectives
3. Unboxing Agile (with a New Team)
4. Advancing Past the Basics…
5. Beyond Retrospectives
4/25/2019
3
Team
Dynamics
Work
Process
Learning How to Learn
• Team building, restoring energy
• Process conflict, address
traumatic events
• Self-empowerment & advocacy
• Improve communication &
working together
• Make important technical & non-
technical decisions
• Set and review standards
• Define protocols and procedures
• Influence the work system
Facilitation
Organization
Development
Process
Improvement
4/25/2019
4
Across all domains studied,
experts employ mental models
to attain mastery…
4/25/2019
5
Postmortem
• End of project or after event
• Organization-level container
Agile Retrospective
✓ Cadence or heartbeat
✓ Team-level container
✓ Reference a clear set of
practices & principles
Team Container
1. Share a training experience
2. Work together in a new way
3. Inspect and adapt
4/25/2019
6
• Schedule a meeting
• Review sprint outcome
• Discuss impediments
• “Start, Stop, Continue”
• Choose ONE next action
• Questioning Techniques
• Debriefing Process
• Physical Toolkit
• Scribing Skills
4/25/2019
7
• What images or scenes do you recall?
• Which comments, or words struck you?
• What ideas caught your attention and why?
• What sounds do you recall?
Objective: Facts, Data, Senses
From Practical Facilitation by Christine Hogan
• How did this affect you?
• Were you surprised at any time?
• Were you concerned at any time? What worried you?
• What was the high point for you? What was the low point?
• Which emotions describe how you felt? (Choose from list.)
Reflective: Reactions, Emotions, Feelings
From Practical Facilitation by Christine Hogan
4/25/2019
8
• What was your key insight?
• What was the most meaningful aspect of this activity?
• What can you conclude from this experience?
• What have you learned from this experience?
• Does this relate to any theories, models, or concepts?
Interpretive: Analytical and Critical Thinking
From Practical Facilitation by Christine Hogan
• Has this experience changed your thinking in any way?
• What will you do differently as a result of this experience?
• Based on what you’ve learned, how many different ways
could you ______________?
• What would it take to help apply what you learned?
Decision: What should we do now?
From Practical Facilitation by Christine Hogan
4/25/2019
9
4/25/2019
10
• Listen and capture words and phrases
• Have speakers summarize themselves
• Write in ALL CAPS OR SMALL CAPS
• Confirm readability
• Separate ideas with alternating colors
• Reserve red to underline or highlight
• Delegate scribing when it helps…
80%
20%
• Low-hanging fruit exhausted
• Systemic issues begin to predominate
• Improvement plateaus
4/25/2019
11
Set the Stage 5% 6 min.
Gather Data 30-50% 40 min.
Generate Insights 20-30% 25 min.
Decide What to Do 15-20% 20 min.
Close the Retrospective 10% 12 min.
Shuffle Time 10-15% 17 min.
TOTAL 100% 120 min.
WHAT?
SO WHAT?
NOW WHAT?
4/25/2019
12
Pre-
work
Set the
Stage
RetrospectiveClosing
Follow-up
Design
• Liberating structures
• Participatory decision-making
• Appreciative Inquiry
• Lean Tools and Techniques
• Etc.
4/25/2019
13
Liberating Structures
1-2-4-All
1. Individual Reflection
2. Pairs Converse
3. Pairs of Pairs Converse
4. Group Report-out
Team Container
4/25/2019
14
✓Build in measurement
✓Focus on the true constraint
✓Make meaningful change over time
✓Maintain focus in the face of distraction
✓Break big improvements into small ones
Improvement Wish List:
4/25/2019
15
Next Target
Condition
Current
Condition
Experimenting
Zone
By Mike Rother
4/25/2019
16
Threshold of
Knowledge
Obstacle
4/25/2019
17
Retrospectives
Improvement Kata
By Jesper Boeg (After Mike Rother)
1
Current
Condition
2
Target
Condition
34
4/25/2019
18
X!!!
!!
?
• Arguing over counter measures
• Process for its own sake
Which *one* obstacle are
we addressing now?
4/25/2019
19
• New Facilitator’s Toolkit:
- Practical Facilitation by Christine
Hogan
• Retrospective Design and Structure:
- Agile Retrospectives by Esther Derby
and Diana Larsen
• Advancing Facilitator’s Repertoire:
- www.liberatingstructures.com
- Facilitator’s Guide to Participatory
Decision-making
- The Thin Book of Appreciative Inquiry
- The Lean Six Sigma Pocket Toolbook
• Strengthening the Container:
- Liftoff: Start and Sustain Agile Teams
by Diana Larsen & Ainsley Nies
• Beyond Retrospectives:
- Level-up Agile with Toyota Kata by
Jesper Boeg
Join Us This Fall #PNSQC19
Submit an Abstract today at pnsqc.org
Today’s webinar has been recorded and will be
available via the PNSQC Youtube Channel.
@PNSQC
#PNSQC19
Thanks!
Questions & Answers

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Update Your Retrospectives - PNSQC Webinar with Adam Light

  • 1. 4/25/2019 1 www.pnsqc.org PNSQC - Pacific Northwest Software Quality Conference
  • 2. 4/25/2019 2 1. Use Cases & Knowledge Areas 2. From Postmortems to Agile Retrospectives 3. Unboxing Agile (with a New Team) 4. Advancing Past the Basics… 5. Beyond Retrospectives
  • 3. 4/25/2019 3 Team Dynamics Work Process Learning How to Learn • Team building, restoring energy • Process conflict, address traumatic events • Self-empowerment & advocacy • Improve communication & working together • Make important technical & non- technical decisions • Set and review standards • Define protocols and procedures • Influence the work system Facilitation Organization Development Process Improvement
  • 4. 4/25/2019 4 Across all domains studied, experts employ mental models to attain mastery…
  • 5. 4/25/2019 5 Postmortem • End of project or after event • Organization-level container Agile Retrospective ✓ Cadence or heartbeat ✓ Team-level container ✓ Reference a clear set of practices & principles Team Container 1. Share a training experience 2. Work together in a new way 3. Inspect and adapt
  • 6. 4/25/2019 6 • Schedule a meeting • Review sprint outcome • Discuss impediments • “Start, Stop, Continue” • Choose ONE next action • Questioning Techniques • Debriefing Process • Physical Toolkit • Scribing Skills
  • 7. 4/25/2019 7 • What images or scenes do you recall? • Which comments, or words struck you? • What ideas caught your attention and why? • What sounds do you recall? Objective: Facts, Data, Senses From Practical Facilitation by Christine Hogan • How did this affect you? • Were you surprised at any time? • Were you concerned at any time? What worried you? • What was the high point for you? What was the low point? • Which emotions describe how you felt? (Choose from list.) Reflective: Reactions, Emotions, Feelings From Practical Facilitation by Christine Hogan
  • 8. 4/25/2019 8 • What was your key insight? • What was the most meaningful aspect of this activity? • What can you conclude from this experience? • What have you learned from this experience? • Does this relate to any theories, models, or concepts? Interpretive: Analytical and Critical Thinking From Practical Facilitation by Christine Hogan • Has this experience changed your thinking in any way? • What will you do differently as a result of this experience? • Based on what you’ve learned, how many different ways could you ______________? • What would it take to help apply what you learned? Decision: What should we do now? From Practical Facilitation by Christine Hogan
  • 10. 4/25/2019 10 • Listen and capture words and phrases • Have speakers summarize themselves • Write in ALL CAPS OR SMALL CAPS • Confirm readability • Separate ideas with alternating colors • Reserve red to underline or highlight • Delegate scribing when it helps… 80% 20% • Low-hanging fruit exhausted • Systemic issues begin to predominate • Improvement plateaus
  • 11. 4/25/2019 11 Set the Stage 5% 6 min. Gather Data 30-50% 40 min. Generate Insights 20-30% 25 min. Decide What to Do 15-20% 20 min. Close the Retrospective 10% 12 min. Shuffle Time 10-15% 17 min. TOTAL 100% 120 min. WHAT? SO WHAT? NOW WHAT?
  • 12. 4/25/2019 12 Pre- work Set the Stage RetrospectiveClosing Follow-up Design • Liberating structures • Participatory decision-making • Appreciative Inquiry • Lean Tools and Techniques • Etc.
  • 13. 4/25/2019 13 Liberating Structures 1-2-4-All 1. Individual Reflection 2. Pairs Converse 3. Pairs of Pairs Converse 4. Group Report-out Team Container
  • 14. 4/25/2019 14 ✓Build in measurement ✓Focus on the true constraint ✓Make meaningful change over time ✓Maintain focus in the face of distraction ✓Break big improvements into small ones Improvement Wish List:
  • 17. 4/25/2019 17 Retrospectives Improvement Kata By Jesper Boeg (After Mike Rother) 1 Current Condition 2 Target Condition 34
  • 18. 4/25/2019 18 X!!! !! ? • Arguing over counter measures • Process for its own sake Which *one* obstacle are we addressing now?
  • 19. 4/25/2019 19 • New Facilitator’s Toolkit: - Practical Facilitation by Christine Hogan • Retrospective Design and Structure: - Agile Retrospectives by Esther Derby and Diana Larsen • Advancing Facilitator’s Repertoire: - www.liberatingstructures.com - Facilitator’s Guide to Participatory Decision-making - The Thin Book of Appreciative Inquiry - The Lean Six Sigma Pocket Toolbook • Strengthening the Container: - Liftoff: Start and Sustain Agile Teams by Diana Larsen & Ainsley Nies • Beyond Retrospectives: - Level-up Agile with Toyota Kata by Jesper Boeg Join Us This Fall #PNSQC19 Submit an Abstract today at pnsqc.org Today’s webinar has been recorded and will be available via the PNSQC Youtube Channel. @PNSQC #PNSQC19 Thanks! Questions & Answers