Sumaiya Begum has over 10 years of experience in retail management. She has worked in leadership roles for several major retailers, including Zara and Best Seller, where she oversaw front-end operations, merchandising, visual displays, staff training, and ensured stores met sales targets. She is seeking a new role where she can continue contributing to a company's growth through her skills in team management, sales analysis, and operational excellence.
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To be able to join a company where my past experiences can be fully utilized and that I may able to
contribute to the success of the organization at the same time enhance my knowledge, skill and open
for opportunities of advancement.
Work with customers with the most cheerful and pleasant disposition.
Give answers to customers’ questions or concerns related to the product they are charged to sell and demonstrate good knowledge of the product.
Communicate and assist customers in any way possible as the customers may require campaign deals in all products.
Process or help process payments made by the customer – whether by in cash or credit card.
Bag products for the customers (if there’s no other assigned to that.
Administration, managing the cash floats, daily banking, daily sales reports and all the other office related work.
Responsible for visual display and merchandising standards.
Receive instructions from brand on the work to be done on weekly basis.
1. Sumaiya Begum. I
Email: bsumaiya11@yahoo.com
Mobile: +91 9941049865, 9962231915
Objective
To be an active member of core retail team and contribute consciously to the company and see the progress
along with the growth of the company using my skills and talents learnt.
SUMMARY
Expertise in front end operations handling 20 staffs and large format store with the sq. ft of 19000.
Expertise in Visual Merchandising& Sales.
Energetic and self-motivated team builder. Facilitate a team approach to achieve organizational objectives,
increase productivity.
Quick study with an ability to easily grasp new process.
1.ZARA (GROUP OF INDITEX RETAIL PVT LTD)
Joined as an Department manager for their women's section handling around 20 staff, front & backend operation,
recruiting, store coordination etc for a 19000 sq ft store . Joined on June 2014 to till date .
Job responsibility:Providing support on :
Concentrating more on day to day sales compare each and ever subfamily growth & de growth .
Analysis weekly report of all subsection and subfamily and compare the same with previous year same
week , last to last week & from the season starts .
Analysis reports of all other stores in india and requesting for selling subfamily of store from other store
by elaborating their performance level on the same .
Requesting for store transfer for non selling articles after number of days . To stores which is doing good
on same .
Requesting articles after analysing market situation, trend , and festival seasons etc .
Making ranking article reports for each and every article in store and change the store coordination
according to the performance.
Training section leaders and section staffs for their growth .
Submitting trainer reportfor the same every week to the regional HR .
Controlling lateness, sickness, overtime etc .
Make sure grooming standards are followed as per conmpany standards .
Take every day briefing with knowledge, teaching & motivation.
Ensured store targets achieved and also yearly budget focus happening every day .
Ensure store basic guidelines are followed at any given point of time without any reasons .
Customer focus:
•Effective resource planning for customer service.
•Create seamless customer service orientation among store employees by ensuring timely and efficient
customer service
•Regularly assesses customer service standards within the store.
2. 2.AND DESIGNS INDIA PVT LTD :
Joined in 2012 as an Assistant store manager, Promoted as Store Manager worked until 2014.
Job Responsibility: Providing Support on
•Achieving store target at any given point of time.
•Ensure Team Meeting taken on every day to analysis yesterday performance and the day’s Target.
•Ensure Global count done& report sent every week
•Ensure 0% shrinkage on store.
•Category wise analysis report about top 7 and bottom5 styles every week.
•Discussing about implementing new Steps to reach the store targets every week with Merchandiser, VM
Head, and Brand Manager on conference call.
•Recruiting New staffs for the store.
•New layout planning & updating the same to regional VM
Audit Filing Responsibility
•Physical stock vs systemqty
•Staff attendance, log book & DSR maintenance
•Petty cash with proper bill maintained.
•Maintaining Manual Bill book with proper explanation
•Stock in & out Register
•Staff in & out register.
•Second copy of every single bill arranged day wise and monthly wise.
•Signed Merchant copy of credit and debit cards maintained day wise and monthly wise in a folder.
•Advance receipt Book & Credit note book with proper invoices and the details of people who redeemed,
redeemed date, redeemed place and time
3.BEST SELLER RETAIL INDIA PVT LTD :
Joined them as a fashion Consultant on their shop in shop counters in lifestyle on 2010 promoted as a store
VM for their sub brands , From 2010 to 2012 .
Job Responsibilities: Providing Support on,
•Store Visual Merchandising of the entire Floor
•Weekly changes according to Top 10 & Bottom 10 selling styles.
•Ensure received stock will be on floor on the same day
•New layout planning & updating the same to regional VM.
•Achieving store target at any given point of time.
•Undergoing training about products and helping teamabout the same.
•Make sure customers are happy about the style and service at any given point of time.
4.AMETHYST:
Worked with them from 2008 -2010 as a Sales Consultant then promoted as Back Store In charge and cashier
Job Responsibilities: Providing Support on:
•Stock Replenishment.
•Ensure received stock will be on floor within a day time.
•Contacting designers to order Customers requested designs or alterations.
•Contacting customers for new arrivals
3. Achievements
•Best Staff award for achieving target and reporting on time on AMETHYST.(cash prize )
•Star Performer in 2011 Jan Sale Period. For achieving 9 lakhs individually on Best seller pvt ltd.(Highest
appraisal)
•Awarded cash prize for 0%shrinkage for the entire year on AND DESIGNS INDIA LTD.(cash prize )
Education
•B.A. English and communication ( journalism)
Personal Details
DOB. 10th January 1991
Languages Known:English, Tamil.
Permanent Address No.29/38, V.P.K Street,
Nehru Nagar Vela cherry
Chennai -600042
Date : Sumaiya begum. I