Benjie J. Siena is an experienced professional with 25 years in various roles, seeking a customer service representative position. His work history includes branch manager and team leader roles, showcasing skills in team motivation, performance monitoring, and client engagement. He is proficient in Microsoft Office, has strong communication skills, and possesses a background in computer programming.

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CURRICULUM VITAE
Benjie J. Siena
Cp # 0965-9273153
B-18 L-11 Molino homes 1
Molino 3 Bacoor City Cavite
Philippines
Email add: benjiesiena@gmail.com
POSITION DESIRED: CSR
Career Objective:
To be able to join a company where my past experiences can be fully utilized and that I may able to
contribute to the success of the organization at the same time enhance my knowledge, skill and open
for opportunities of advancement.
Career Profile:
I’m a self-motivated person with 25 years of exposures with various jobs, I’m knowledgeable in
operating computer soft wares and having good communication skills, both oral and written. I
have a pleasant personality with a positive approach towards duties and I’m a keen, hard worker
individual with the ability to work as a team leader and with an objective view in dealing with the
staff and management.
I have the potential to assume responsible position and I’m loyal and dedicated to the task at
hand, I’m willing to do whatever it takes to get the job done and most importantly, I'm always
open to new challenges and opportunities that I believe could be beneficial to my company as
well as to my personal growth in the company.
SKILLS AND QUALIFICATIONS
• Ability to work under pressure.
• Ability to use MS Office.
• Experienced in preparing Accounting entries.
• Well organized, motivated, focused and persistent to get the job done.
• Ability to meet deadlines within a given timeframe with a quality result.
• Well oriented in professional ethics.
• Highly experienced in administrative task and data entry.
• Ability to coordinate different tasks simultaneously.
• Driving motor vehicles
• Team Player
Work Experience:
Hezekiah Accounting Services Co.
Trece Martires City Cavite
May 15,2021 – May 13, 2022
Branch Manager:

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• Making sure that employees are always motivated everyday they go to office
• Attending client meetings
• Admin works from time to time
• Monitoring company daily and monthly sales
• Making sure that company government registrations were all updated
• Reporting to company CEO once a month about branch performance
Brand Knowledge
Bacoor Cavite
June 25, 2020 – May 14, 2021
Team Leader:
• Conduct huddle before and after shift just to check agents on how well they are doing or
if they still need improvement on their performance
• Monitoring agent’s performance by doing live monitoring from time to time
• Coaching an agent just to make sure he/she will perform well
• Doing daily and monthly report of agent’s performance
• Making sure that all agents were knowledgeable about our products.
• Giving pointers to all agents on how to deal with our clients.
Talk 2 Me Inc.
Madrigal Business Park Alabang Muntinlupa City
May 3, 2016 – June 24, 2020
Quality Assurance Specialist:
• Doing call monitoring during shift
• Conducting call calibration during and after shift
• Conducting coaching to agent from time to time just a short coaching regarding their call
• Doing daily and monthly report of agent’s performance
• Making sure that call metrics and company policies / process are being complied
Expert Global Solutions
Madrigal Business Park Alabang Muntinlupa City
April 15, 2015 – May 01, 2016
Customer Service Representative:
• Making sure that first call resolution is practice
• Address customer’s needs once call is received
• Making sure that customer is always satisfied once call is ended
• Making sure that all metrics are complied
Sedar, Décor Factory LLC
BMW, Road Sharjah UAE
June 23,2006 – July 23,2014
Sales Coordinator:
• Making Quotation of the products as per requested by the customer.
• Preparing Product Samples to be presented to the customer.
• Proceeding Job orders once Quotation & Product Samples are confirmed
• Conducting necessary follow-up of the products being manufactured from time to time.
• Coordinating with different departments simultaneously where direct Sales are
concerned.
• Assigned in preparing sales reports (such as daily sales report, monthly sales report &

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annual sales report.)
• Ensuring customers’ satisfaction from the time the transaction is made until the
expiration of the Products’ Warranty.
• Doing logistics works from the time materials being made till it’s ready to be delivered.
Citifinancial
Manila Philippines
Call Center Head Jan.2005-May 2006
• Brainstorming with the team about our marketing strategy for the month.
• Making sure that all agents were ready before the day starts.
• Giving pointers to all agents on how to deal with our clients.
• Making sure that all agents were knowledgeable about our products.
• Helps increase sales by suggestive selling.
• Handles product knowledge training.
• Assisting Customers needs by giving 100% Customer satisfaction.
• Prepare weekly and monthly report.
Proficient in Microsoft office tools (MS Word, Ms Excel, Google Chrome, Internet Explorer)
Educational Background
College : Computer Programming
Philippine Christian University
1994-1996
Secondary: Southeastern College
1989-1993
Primary : T.Paez Elementary School
1983-1989
Personal Data
Nationality : Filipino
Date of Birth : November 12,1975
Place Of Birth : Parañaque City, Metro Manila
Gender : Male
Civil Status : Single
Language written : English and Tagalog
Spoken
References:
⚫ Available upon request

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I do hereby certify that all information’s contained hereof were true and correct
according to my knowledge.
_______________________
Benjie J. Siena