Anil Kumar has over 9 years of experience in retail operations management, including roles at Reliance Retail, Auchan Hypermarket, and Spencer's Retail. He is currently a Senior Manager of Operations at Spencer's Retail, where he is responsible for ensuring process adherence, layout compliance, and improving audit scores. Anil holds an MBA and seeks to contribute his managerial skills to further an organization's growth.

1. ANIL KUMAR
PERMANENT ADDRESS:
H-501, MANGOLPURI EMAIL ID: anil.reallife@gmail.com
NEW DELHI-110083 MOBILE NO: 9873741253
CAREER OBJECTIVE:
To contribute effort and energy through managerial skills and continuous learning ability within the existing or
new system that will bring remarkable improvement and lead to an overall growth of the organization.
WORKING EXPERIENCES:
Having more than 9 years’ experience in Core Hyper Operation more than 25k SFT Trading Area with
large team with all functions in couple of leading companies like Reliance Retail, Auchan
Hypermarket and Spencer’s Retail where I learned enough process to make store profitable and
maintain high standard of Operation.
• Dump/Damage Control
• Shrinkage Control.
• Over all good Control on all controllable Opex.
• Merchandise Display standard and adherence of Layout.
Currently Working With Spencer’s Retail Ltd. As Sr.Manager Operation for Pacific Hyper since April
2013 to till date.
RESPONSIBILITIES:
1. Ensure 100 % process adherence in each activity and department in store.
2. Ensuring zero tolerance in Layout Adherence at any point of time.
3. Sharing Ideas to respective support functions in order to improvement better control on things.
4. Ensure all execution and all massages should execute timely to respective level.
5. Through corrective actions always ensuring improvement in Mystery Shopper Audit,FSA Audit
and Process Audit score should go up compare to last scores.
6. Ensuring 100 % motivational and encouraging work environment with in all the team members
in across the functions.
7. Always ensure there should closed all the projects and maintence gaps in store with follow-up
with respective team.
8. Always highlighting slow/non business categories and there reasons to buying and
merchandising team for further action.
9. Ensure KVI price benchmark of staples and F&V should sharp compare to nearest competitor at
point of time.
10. Keep highlighting OOS situation and closure of stock outs through respective buying team.
11. Keep highlighting and escalating on level to level if availability goes down beyond 95 % for A
class articles.
12. Always ensure all legal compliances should be proper in store at point of time.

2. worked with MAX HYPERMARKET IND. PVT LTD (AUCHAN), of LANDMARK GROUP one of the
leading Retail Organization of Middle East and also of India with various business divisions and
predominantly into departmental store operation, as STORE HEAD for the company’s Flagship store at
Gurgaon from OCTOBER 2011 to March 2013 one of the leading Retail Organization in India with
various business divisions and predominantly into departmental store operation.
RESPONSIBILITIES:
• Got promoted as STORE HEAD for the company’s flagship store at Gurgaon to handle entire operational
activities of the large format store.
• To ensure smooth coordination between support functions and operations to yield better results.
• To ensure that the section looks spic & span any time during the day.
• To keep track on conversion department wise and put process in place to increase the same.
• To implement customer service standards on floor and conduct audit periodically.
• To maintain control over inventory by regular stock matching and immediate corrections.
• To coordinate with B & M team for proper inventory management.
• To have control over shrinkages and pilferages by putting process in place.
• To implement effective staff scheduling, train new and existing staff & control attrition.
• Motivate co-workers to raise their benchmark and increase their ability and efficiency to perform.
• To work with marketing and visual merchandising team to ensure that products are displayed and advertised
in accordance with the specifications.
• To drive the loyalty program and ensure feedback from customers.
• Managing sales data and acquiring market intelligence to beat the competition
• Identifying training needs and preparation of training modules, schedules & batches for imparting
training including measurement of effectiveness.
2) DEPARTMENT MANAGER from September 2010 till October-2011 with MAX HYPERMARKET IND.
PVT LTD (SPAR) at PACIFIC MALL-NEW DELHI, for company’s 1st
store in the North.
RESPONSIBILITIES:
 To achieve the sales target by continuously driving the sales personnel and achieving the sales
objective.
 Develop communicate and monitor sales plan to achieve the sales targets.
 Ensure that floor is set as per the Planogram.
 Ensure merchandise is stacked properly for customers at all times.
 Communicate, maintain & replenish the Visual Merchandise Plan.
 To ensure effective handling of all customer complaints.
 Regular training of the sales staff and focus on increasing the conversion with high bill value.
 Co ordinate with the buying team for stock requirement.
 Ensure proper manpower availability on floor at all times through proper roaster management.
 Proper Team Management through daily briefings and problem solving and taking initiatives in
motivational things for the staff and achieving the objective of Sales through it.
 Competition Survey by regular benchmarking and helping the buying team to keep the price
competitive
 Inventory Management by tracking top selling SKU’s in every Sub Departments.
 Shrinkage control through proper FIFO and PIHV.

3. 3) RELIANCE RETAIL LTD. FARIDABAD, as ASST. MANAGER (OPS.) From July 08 to Sept’10 handled FMCG
FOOD NON FOOD & HOUSEWARE at RELIANCE MART.
RESPONSIBILITIES:
 Responsible for implementation of all promotional activities in co ordination with the Marketing team.
 Responsible for manpower allocation – training of staffs, performance tracking & educating &
developing them.
 Responsible for reviewing the fast & slow moving stocks & planning for the fast & slow moving stocks
& planning for the same.
 Responsible for sales planning- projected sales, stock in hand, new arrivals co ordination with buyers
and monitoring the movement of the same.
 Allocating sales targets (targets to be fixed vs achieved) & analyzing targets on daily / weekly basis,
analyzing achievements / shortfalls & action plans for the same.
4) SPENCER’S RETAIL LTD. (RPG) as STORE MANAGER (JANAKPURI). From Feb’06 to July-08
RESPONSIBILITIES:
 Ensuring Merchandising is stacked properly for customers at all times.
 Stock Replenishment, Receiving & Dispatching.
 Housekeeping & Maintenance.
 Record Walk-ins, Conversion, ABV, etc.
 To Developing, Communicating & monitoring to achieve there targets given to Staff.
 To make & maintain the store as Profit Area.
 Customer Management, ensuring an excellent shopping experience for the customer.
 Setting high standards of customer’s service.
 Implementation of marketing initiatives.
 To Prevent Shortages/Pilferage.
 Monitoring & Cutting down Store Expenses.
 Manpower Handling, Setting weekly off Roaster, Scheduling breaks.
 Responsible for create positive and healthy interaction with in team
 Ensuring Manpower Availability on the floor at any time.
 Responsible to send month roaster to Business Manager.
 Counseling, Motivate & Increase the efficiency of Store Staff.
 Responsible to groom team for next level i.e. Giving on the floor training to team
 Reviews of performance of staff continuously and help them improve on weak areas.
 To ensure all Sales staffs are trained in the basic product Knowledge, Rule &Regulations of the
company.
ACADEMIC QUALIFICATION:
• B.A. Graduate from Ram Lal Anand College, Delhi University in the 2003.
• MBA From GIMT Gwalior ( Jiwaji University – Gwalior )- 2006

4. COMPUTER EXPOSURE:
One Year diploma in Computer Application from B.S.A.P.
PERSONAL DETAILS:
Date of Birth : 26th July 1979
Marital Status : Married
Languages Proficiency : Hindi, English
Nationality : Indian
Hobbies : Music, Net Surfing, Traveling
PROFESSIONAL ASPIRATION:
Would like to be, key interface between company and customers, with a view to maintain growth of the
organization.
Place :
Date : (ANIL KUMAR)