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Store Operations ...
The document discusses store operations for retail businesses. It outlines key roles in the store environment like the store manager who is responsible for all activities in the store including staffing, inventory, budgeting, and ensuring policies are followed. The cashier is also discussed as being responsible for transactions with customers. The document then details the elements of retail store operations including store administration/management of premises, inventory management and display, receipt management, customer service, and managing promotions. Tasks under store administration include determining business hours, cleaning schedules, and security protocols.
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Introduction to store operations, its importance in customer purchase decisions, and managerial roles influence on customer satisfaction.
Process of managing inventory including receipt, storing, and displaying merchandise to ensure optimal customer experience.
Customer service policies, importance of efficient billing, and strategies to enhance customer experience and satisfaction.
Role of promotions and events in retail marketing, importance of preparation for successful implementations in-store activities.