1. StephonMills
8055 So Twelve Pines Dr.
Sandy, Utah 84094
(385) 251-2359
eagles0723.sm@gmail.com
PROFESSIONAL SUMMARY
I am a very hard and dependable worker that is looking for an employer that will benefit
from my skills.
Enjoy being part of a challenging environment where I can grow and become a key
asset. Work well with
others, great customer relations, dependable and confident of my abilities.
SPECIALIZED SKILLS
Time management, Handling detail work, Lift 50 pounds consistently, Fast learner,
Medical Insurance
Knowledge, Medicare and ACA market place, Health Reimbursement Arrangement
(HRA).
WORK HISTORY
Lee Lay @ Fibers Inc.-Flooring Technician- May 2015 - Present
Prepared floor and ensured it was level. Replaced and repaired floor coverings such as
carpet, linoleum,
or vinyl in residential and commercial properties. Cleaned up worksite when job is
completed.
General Dynamics Sandy, Utah-Customer Service Jan 2015 - July 2015
Answer incoming calls from consumers inquiring information about the Affordable Care
Act (ACA)
Marketplace. I assisted consumers with filling out an application to see if they would be
eligible for a plan
through the Marketplace.
Connexion Point Salt Lake City, Utah -Customer Service Nov. 2014-Jan 2015
Inbound and outbound calls to beneficiaries with a 2015 Aetna/Coventry Medicare plan
and assisting
them in understanding their plan and answering questions about the benefits of the plan.
Willis Towers Watson, Customer Care Sept. 2013-Feb 2014
Answered incoming calls from customers seeking to schedule appointments to speak
with a licensed
benefit advisor that would assist customer in selecting a health plan. Scheduled the
appointments.
Assigned to work on tickets when there was an issue with customer service. Worked on
special projects,
NPS, conducting outbound calls to customers thanking them for being an Extend Health
customer.
Bimbo Bakery (Sara Lee) Salt Lake City, Utah -Production Worker July 2012-Jan 2013
Tray and stack bread accordingly after the bread is sliced by machine. Operates the
machine used to
slice andpackage the bread. Records total volume and output of each different variety of
bread. Clean
area when needed.Also, works on the pizza production line. A&I Flooring Salt Lake City,
Utah
Willis Towers Watson, Customer Care September 2011-February 2012
Answered incoming calls from customers seeking to schedule appointments to speak
with a licensed
benefit advisor that would assist customer in selecting a health plan. Scheduled the

2. appointments.
Assigned to work on case tickets when there was an issue with customer service.
Worked on special
project, NPS, conducting outbound calls to customers thanking them for being an Extend
Health
customer.
EDUCATION
West Jordan High School; West Jordan, Utah Class of 2001
Salt Lake Community College ; Taylorsville, UT August 2001- February
2003PROFESSIONAL
REFERENCES
Lee Lay; Business Owner : (801 ) 971-4059
Scott Xayadeth; HealthEquity, Client Services (650) 288-55417
Desirea Davison; Co-worker at Extend Health : (801) 548-0713