Shantia Davis is seeking a professional position focusing on commitment, teamwork, and customer service. She has over 10 years of experience in customer service roles, including enrolling consumers in health insurance plans and assisting them with understanding the Affordable Care Act. She has strong computer skills including Microsoft Office, Siebel, Salesforce, and experience working in high-pressure situations to help many customers.
Business Management, Medical, Administrative Coordinator, Community Service Specialist, Grocery Store Department Management and Training Consultant. Equipped with extensive experience in retail management, marketing and sales. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Excellent leadership skills and multi-tasking strengths.
Business Management, Medical, Administrative Coordinator, Community Service Specialist, Grocery Store Department Management and Training Consultant. Equipped with extensive experience in retail management, marketing and sales. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Excellent leadership skills and multi-tasking strengths.
A self motivated professional with strong leadership, organizational, problem solving, interpersonal and
communication skills. Dedicated and focused; able to prioritize and completed multiple tasks, and follow through to
achieve project goals. Recognized as detail oriented, creative and loyal with an exceptional ability to work well with
other teammates of all ages. Loves a challenge!
1. Shantia Davis
Tampa, FL 33625
blessedtia@hotmail.com - (813) 464-0533
To obtain a position in a professional environment that focuses on commitment, teamwork, and customer
service.
Authorized to work in the US for any employer
WORK EXPERIENCE
Health plan Services Sales/ Retention Agent
health plan services - Tampa, FL - September 2014 to Present
Enrolling consumers on the Health Insurance Marketplace website.
• Enrolling consumers on the New York state of Health website
• Helped consumers in finding out and understanding their options as it pertains to the Affordable Care Act.
• Key player launching out, a New Insurance Carrier For New York OSCAR Health Insurance
as well as assisting in the billing and enrollment department for Florida blue , Humana, Coventry health
insurance company's
Customer Service Representative
General Dynamics Information Technology - Riverview, FL - June 2013 to May 2014
Enrolling consumers on the Health Insurance Marketplace website.
• Assisted with trouble shooting with healthcare.gov site.
• Explain coverage and benefits to consumers about coverage options.
• Completed enrollment process with consumers.
• Helped consumers in finding out and understanding their options as it pertains to the Affordable Care Act.
• Multitasked through different resources under extreme pressure to assist consumers accordingly.
Dining Room Captain
University Village - Tampa, FL - 2008 to 2012
Supervisor of Waite staff.
• Escorts residents and guests to tables.
• Maintains inventory of buffet items.
• Served residents three course meals.
• Catered to the needs of prospective residents.
• Assisted dining room coordinator with marketing parties for groups of more than 80 persons.
• Expedited the banquet cook line with resident orders.
Lead Server/Cook
Aston Gardens - Tampa, FL - 2005 to 2007
Performs managerial duties when necessary.
• Creates daily menus for residents and files in appropriate location.
• Assists the head chef with weekly inventories.
• Cooks and bakes breakfast, lunch, and dinner.
• Received two promotions within first year of employment.
2. EDUCATION
Associate of Science in Medical
Southwest Florida College - Southwest, Florida, US
Cosmetology
Remington college
The Florida School of Insurance
ADDITIONAL INFORMATION
Skills
• Microsoft Outlook, Microsoft Word, Microsoft Excel, Next Generation Desktop, Siebel, Internet Explorer,
oracle ,
Sales force
Shantia Davis