The document outlines the transition to an IP telephony system at the university, replacing the old PABX system. It details the features of new handsets, call management capabilities, voicemail integration, and advanced functionalities like call waiting and conference calling. Additionally, it describes the user benefits, including the ability to log into any phone and manage calls and voicemails via a self-service web page.

1. IP Telephony – Standard User Demonstration

2. IPTel – Project Background The University’s old PABX with its copper-cabled distribution system will be replaced with a reliable IP Telephony system. The IPTel Project will replace: Telephone handsets Voicemail system PABX equipment Switchboard Operator consoles

3. IP Telephony – the technology

4. 7945 – single line handset 7965 – multi line handset IPTel Handsets

5. Phone Buttons Softkeys Voicemail Directories Speakerphone/hands free

6. Caller Information, relevant softkeys Name & Extension Call State & Duration Relevant softkeys

7. Hold and Resume

8. Call Waiting All extensions have call waiting Enables staff to respond to two calls at once Call waiting is managed through prompts on the screen Answering a second call automatically puts the first call on hold Secondary calls can be ignored or diverted to voicemail

9. iDivert iDivert sends the incoming call directly to voicemail

10. DND – Do Not Disturb Do Not Disturb turns the ringer on the phone off It can be applied to one call, or all calls Screen alerts and flashes persist

11. CFwdAll – Call Forward All CFwdAll allows you to forward your phone to another phone or to voicemail

12. Call Transfer 3. Transfer 2. Dial 1. Transfer

13. Ad-hoc telephone conference 1. Conference 2. Dial 2 nd Party 3. Conference

14. Ad-hoc telephone conference – listing and removing 2. Conference initiators can remove attendees 1. ConfList display a list of attendees

15. Call Logs

16. Call Logs – Corporate Directory

17. Accessing Voicemail from the Phone

18. Accessing Voicemail from Exchange/Web

19. Logging into Phone – “Extension Mobility” Gives staff ability to use their IP phone service from range of locations Most users will not need to log in to other phones – they will remain logged into their own phone Staff regularly working from different offices will find the ability to log in to other phones beneficial Username = eXchange username PIN number is a 5 digit unique number the user can manage through the self service web page

20. Extension Mobility – Logging into Phones 1 2 3

21. User Web pages Username and password same as eXchange email

22. Device – Speed Dials and Abbreviated Dialing Speed dials use specific phone buttons (one button process) Handset model determines number of speed dials Receptionist “side cars” allow for expansion Users set their speed dials up through the web

23. New Phones from the perspective of the average user: Informative caller information Easy call management Call logs, and the ability to dial from them Ability to manage voicemail through the web Easy, impromptu telephone conferencing Directory Integration and access on the Phone User self-service web pages Extension Mobility: Log in to any IP handset

24. Support After the Move? Ring 40888 Request support for Cisco IP Telephony