Poltys is a company with expertise in developing call center software solutions including voice mail connectivity software, call recording, IVR, call accounting, and call center management products. Their voice mail connectivity software, Voice Mail Connect, allows centralized management of call coverage schedules and notification for multiple staff members. It provides visibility of call coverage schedules and simplifies administration through features like recurring schedules and calendar views.

1. Manage Customer Contact
Voice Mail Connect
Professional
Services
Enterprise
Solutions
Call Centers
IVR TT/VR
Call Recording
Call Accounting
SIP Soft-phones

2. CONNECT YOUR BUSINESS WITH
THE RIGHT TECHNOLOGY & PARTNER
Poltys a company with exceptional knowledge and expertise in developing products
with and for Panasonic for over 12 years . Thousands of Panasonic end users are
using Poltys software today in many different ways all over the world. Poltys core
areas of expertise are: application developer, SIP technology developer used for
Voice over IP, and professional services. Professional services allow us to deliver
complete solutions to customers like you by customizing or integrating our applica-
tions with other software solutions.
Voice Mail Connect is part of a suite of applications designed on open standards.
We understand that having customer contacts handled quickly and efficiently is
essential to maintaining and growing a business.
If you’re a service company, medical clinic, legal group, or in other fields which
customers depend on you returning their calls 24 hours a day 7 days a week you
probably have people dedicated to coordinate and schedule who is covering your
business. You already know the training required to learn which Voice Mail box is
Flexible Solutions
Helping you manage your business
used on what day to retrieve the customers messages or perhaps program a new phone number in for the next
person covering the calls. The cross training of your staff and the administration expenses involved can mount up
quickly.
Voice Mail Connect solves these issues with a friendly user interface that is centralized. This ensures a single point
of contact for your staff to call and retrieve messages. This eliminates hours of administration for multiple entries of
a mailbox for notification.
Most organizations that perform after hour call coverage have several people sharing the after hours coverage
which complicates the coordination of the workers schedules. Voice Mail Connect was designed from telephone
dealer feedback based on installing and servicing Panasonics telephone and voice mail systems. They know from
direct contact with users what is needed and required to make the operation run smoothly.
NOTIFICATION ASSIGNMENT
 ENTRY OF PERSONS NAME
 EASY DATE ASSIGNMENT
 START COVERAGE
 END COVERAGE
 3 NOTIFICATION NUMBERS
TO CALL
EASY RECURRING SCHEDULE BUILDER
 MANY OPTIONS TO PROVIDE MAXIMUM FLEXIBILITY
 DAILY
 WEEKLY
 MONTHLY
 YEARLY

3. Notification Schedule
CALENDAR VIEW OF SCHEDULE
Need additional proof of delivery
CALL RECORDING
SOLUTIONS
Capable of recording Analog or Digital
Extensions, Analog or Digital trunks like
T1 and PRI offers a total solution for
recording.
Fast retrieval of previously recorded calls
based on called number, calling number,
and many other options.
IVR SOLUTIONS
Customers the call for the same type of
information all the time can be handled
by IVR. Avoid making them wait for in-
formation and lower you call volume with
an integrated IVR. Supporting both
touch tone or voice recognition our IVR
solutions are easily connected to most
database applications.
Call Center Solutions
Control your destiny with management
reports and monitoring solutions
designed to give you visibility of call
traffic reaching your business. On
average 30% of management time in
a call center is centered around
management reports of activity.
.
VOICE MAIL CONNECT HIGHLIGHTS
 EASY VISIBILITY TO COMPLEX CALL COVERAGE SCHEDULES
 EASY MANAGEMENT FOR
 COVERAGE SCHEDULING
 TELEPHONE NUMBERS TO CALL
 REPETITIVE SCHEDULES
 DAILY, WEEKLY, MONTHLY, YEARLY COVERAGE
Other Software Offerings
After entering a new schedule into our calendar its easy to see who was assigned to
answer your customer calls. By opening any of the scheduled items it shows all the
information you entered and when the coverage occurs.
For Voice Mail Connect you can add our Call Accounting package to show when the
call was placed and each time the number was dialed along with the duration of the call.
Adding Trunk Based call recording will capture not only the original caller leaving the
message in the voice mail but the call back to the person on the notification schedule.

4. 3300 N. Main Street, Suite D
Anderson, SC 29621-4128
864.642.6103 phone
864.752.1568 fax
WWW.Poltys.com
Sales@Poltys.com
PROFESSIONAL
SERVICES
APPLICATIONS
SUPPORT
Billing Recording Soft Phone
Accounting View Lite View Pro Record Pro Talk Express Standard Pro
CCSupervisor Features
General Settings
Customer Information ■ ■
Agent Information ■ ■ ■ ■
Call Cost Information ■ ■ ■ ■
Charge Settings ■ ■ ■ ■
Global Filtering ■ ■
User Profiles ■ ■
Alarm Settings ■ ■ ■ ■ ■ ■
VM Record Settings ■
Real-time Monitoring
Browse ACD System Level ■ ■ ■ ■ ■ ■
Browse ACD Queue Level ■ ■ ■
Browse ACD Group Level ■ ■ ■ ■ ■ ■
Browse Agent Level ■ ■ ■ ■ ■ ■
Get Agent Status ■ ■ ■ ■ ■ ■
Get Call Status ■ ■ ■ ■ ■ ■
Login/Logout Agent ■ ■ ■
Start Agent Voice Recording ■
Enable/ Disable Agent Chat capabilities ■
Monitor Call ■ ■ ■
Performance Graphs
Predefined Performance Graph ■ ■
Custom Performance Graph ■ ■
Counter Graph ■ ■
Reports
Manage Reports ■ ■ ■ ■ ■
Predefined Reports ■ ■ ■ ■ ■
Logs
CO Call Log ■ ■ ■ ■ ■ ■
Intercom Call Log ■ ■ ■ ■ ■ ■
Agent Log ■ ■ ■
CCAgent Features
Flexible GUI Appearance ■
General Settings ■
Call Control ■
Incoming call pop-up ■
Customer Infomation ■
Other Operations ■
CCAgent Pop Up Integration ■
Softphone Features
Designed KX-TDE/ KX-NCP ■
Make Call/ Answer Call/ Reject Call/Transfer Call ■
Music on Hold ■
Call Duration Timer ■
Call Recording and playback ■
2 phone lines ■
Import Outlook contacts ■
Network quality monitoring ■
Incoming call pop-up window ■
Audio Tuning Wizard ■
Customizable GUI appearance and sounds ■
Phonebook with multiple phone numbers ■
Integration with Outlook, GoldMine and ACT! ■
Custom 3rd-Party CRM integration ■
Call Centre Suite Extensions
Integration with virtually any CRM/ ERP Database ■
Custom IVR with Database Queries and Call
Routing
■ ■
Smart priority Call Routing ■ ■
Custom ACD Queue Management ■ ■
Custom touchtone-based IVRs ■ ■
Custom speech recognition-based IVRs ■ ■
Call Center PBX Monitoring
Application Solutions