Rg Roles Responsibilties
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The document outlines the roles and responsibilities of a Reference Group (RG) that provides guidance to a Program. The RG aims to provide a high-level and "whole of University" perspective. Main responsibilities include: 1) Attending RG meetings to review, validate, and provide feedback on business requirements and service models. 2) Monitoring risks and issues. 3) Providing advice on engagement, deployment, communication needs within their area. 4) Conveying program information back to their workplace and providing leadership and support for the program. 5) Committing 1-3 hours per week depending on the project phase.
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1. IPTel project update, carrier and billing updates including transitioning phone lines and implementing a new billing system.
2. Desktop lifecycle services project to standardize hardware and software across the university.
3. Identity and access management project to upgrade aging authentication systems for improved security, compliance and user experience.
UC Ref Group Nov08 Part 1
This document outlines a generic change management and engagement process for an IPTel business change project. It discusses facilitating user uptake to achieve benefits, keeping stakeholders informed and building positive expectations. The starting point is defining what will change with the new IP and data phone system compared to the old copper/PABX system. It identifies key stakeholder groups and their needs. Considerations for the change process include testing the approach during a pilot phase and gaining commitment from local management and partners. Potential risks are noted if not enough flexibility, support or accountability exists. Sites are asked to appoint partners, communicate about the project, and support the rollout process.
UC Ref Group Nov08 Part 2
Optus commissioned testing of network coverage at the university and major hospitals. Several areas with poor coverage were identified, including the Parkville and VCA campuses. Optus conducted site visits and committed $3 million to acquire and construct new mobile base stations to resolve all coverage issues as quickly as possible. The initial assessment identified locations for new sites, including the northeast and southeast of Parkville campus, northwest of Parkville campus, middle of VCA campus, and St. Vincent's Hospital. Optus seeks authorization to move forward with their project plan to deploy the new sites faster than their initial timeline.
Standard User Demo
This is the Standard User Demonstration of Melbourne University's IP Telephony Service. We recommend all staff moving to the University's IP Telephony system review this presentation
Uc Ref Group Oct08
The document provides an update on UC's IPTel deployment project including:
1) A pilot site deployment schedule for rolling out IP phones to various buildings over several dates in December 2008 through February 2009.
2) An update on carrier, mobility, and billing projects including transitioning phone and data services, procuring new mobile devices, and consolidating monthly bills.
3) Details from an IPTel working group on default phone settings, profiles, directories, caller ID, voicemail policies, and user acceptance testing plans.
RG Mobility Rollout
The document discusses a two-phase rollout approach for migrating mobile phone services from the current provider to Optus. Phase one will involve piloting the transition with a small group of users and centrally-managed accounts. Phase two will transition the remaining faculties and professional departments on a rolling basis. The rollout will utilize information sessions, newsletters, and deployment staff to communicate the changes and transition users to the new Optus services in a coordinated manner while refining processes based on feedback.
RG IPTel Update
The document discusses plans for an IPTel project at the University of Melbourne. It includes:
1) Acquiring a new 10,000 direct in-dial phone number range to replace existing numbers and accommodate expansion at remote campuses and Parkville.
2) New IPTel features like Extension Mobility, which allows users to login to any phone and access their profile, and a Phone User Web Page to manage settings remotely.
3) Unified Messaging which integrates voicemail into email for those with Outlook/Entourage, and voicemail access via phone for others.
DC Working Group meeting 2
The document outlines the agenda and topics to be discussed at a meeting of the Desktop Communicator Working Group. Key topics included strategy updates from Microsoft and Cisco, current and future communication scenarios, an overview of solutions like Cisco Unified Personal Communicator and Microsoft Office Communicator, and hosted conferencing options. Next steps discussed hosting product demonstrations of the solutions and determining business requirements and evaluation criteria.
UC Reference Group
The document summarizes several projects under a Unified Communications Program including:
1) An IPTel project to replace phone handsets, voicemail, and PBX equipment while upgrading call center functionality.
2) A Desktop Communicator to provide enhanced collaboration tools like video conferencing and application sharing.
3) A Carrier project to select a single provider for fixed line services to reduce costs by 40%.
4) A Mobility project to standardize mobile devices and support to lower costs by 45% compared to government rates.
5) A Call Accounting project for centralized billing to increase visibility of telecom charges and costs.
UC Launch
The document summarizes the closure of the eXchange email system at the University of Melbourne and the commencement of a new Unified Communications program. It discusses how the program will improve collaboration across the university through integrated voice, video, and messaging capabilities. It also notes benefits like cost reductions, improved mobility, and centralized billing. Key stakeholders in the program are identified along with technology partners helping with implementation.
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Rg Roles Responsibilties
- 1. Reference Group Roles and Responsibilities
- 9. Comments and discussion Thank you