This document summarizes the key features available for an end user's phone system, including messaging and voicemail options, incoming and outgoing call features, call control features, and client applications. It describes over 50 different features across these categories such as distribution lists, greetings, call forwarding, do not disturb, 3-way calling, shared call appearance, and integration with Outlook and call recording software.

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END USER FEATURES DESCRIPTION
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MESSAGING/VOICEMAIL
Distribution Lists Create multiple distribution lists to use with voice messaging.
Greetings Load or modify your voice messaging greetings.
Personalized Name Load or modify your personalized name for the voice portal.
Voice Management Automatically forward your calls to voicemail when you do not answer your phone after a
certain number of rings.
INCOMING CALLING FEATURES
Internal Calling Line ID Delivery Provides Calling Line ID information of group member when called.
External Calling Line ID Delivery Provides Calling Line ID information of an external caller.
Anonymous Call Rejection Prevent a caller from reaching you when the caller has explicitly restricted his/her number.
Call Forwarding Always Automatically forward all your incoming calls to a different phone number.
Call Forwarding Busy Automatically forward your calls to a different phone number when your phone is busy.
Call Forwarding No Answer Automatically forward your calls to a different phone number when you do not answer your phone after
a certain number of rings.
Call Forwarding Not Reachable Automatically forward your calls to a different phone number if your phone is not registered.
Call Forwarding Selective Automatically forward your incoming calls to a different phone number when pre-defined criteria, such as
the phone number, time of day or day of week, are met.
Calling Name Retrieval Provide a caller’s name by retrieving the calling name from the network.
Do Not Disturb Automatically forward your calls to your voice messaging service, if configured, otherwise the caller
hears a busy tone.
Priority Alert
*** Ring your phone with a distinctive ring when pre-defined criteria, such as phone number, time of day or
day of week, are met.
Selective Call Acceptance Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met.
Selective Call Rejection Reject calls when pre-defined criteria, such as phone number, time of day or day of week, are met.
BroadWorks Anywhere Rings multiple phone numbers simultaneously when calls are received.
Sequential Ring Rings phone numbers in the programmed sequence.
Alternate Numbers * Allows up to ten additional phone numbers, with each number having a distinctive ringing pattern available.
***
OUTGOING CALLING FEATURES
Automatic Call Back Allows you to monitor a busy party in your group and automatically establish a call when the busy
*** party is available.
Call Return Return a call to the last party that called you, whether or not the call was answered.
Last Number Redial Call the last number that you dialed.
Speed Dial 100 The ability to speed dial pre-defined phone numbers.
Line ID Delivery Blocking Prevent your phone number from being displayed when calling other numbers.
CALL CONTROL FEATURES
Call Trace Enables users to request that a call they have received be automatically traced by dialing a feature
access code after the call.
Call Waiting Answer a call while already on another call.
Flash Call Hold
3-Way Calling
* Hold a call with a feature access code when using a simple phone without call control capability.
Enables a user to make a 3-way call with two parties, where all parties can communicate with each other.
N-Way Calling Enables a user to initiate a conference up to N people from their phone.
Directed Call Pickup Pick up a call using a feature access code and an extension.
Directed Call Pickup w/Barge-In Pick up or barge-in on a call using a feature access code and an extension.
Microsoft Outlook Integration Access your Outlook contact information from your CommPilot Call Manager.
Personal Web Portal Users can configure voice services and make changes that are updated in real-time.
Phone List Call Log Enables users to view and dial from the following lists of stored numbers: missed, received, and dialed.
Remote Office Allows you to make calls from an alternate phone appearing as if you are at your office.
Shared Call Appearance
** Display alternate calling devices or lines assigned to you.
Busy Lamp Field
** Display line status of other users on your phone.
Barge-In Exempt
CLIENT APPLICATIONS
** Block barge-in attempts from other users with Directed Call Pickup with Barge-in.
(PC Only)
CommPilot Call Manager The client provides a visual, graphical user interface that is used to initiate, manipulate and release calls.
Enterprise Assistant / Toolbar Web toolbar for controlling features. Works with Outlook, Explorer & Firefox.
Attendant Console / User
* * Adds an attendant view to the call manager window within the users portal.
Receptionist Console Software
* * On-screen receptionist software.
Fax Message
* ** Allow incoming fax to be delivered to Users voicemail box and email address as a .TIF file.
Smart Record
* * Allow recording of incoming and outgoing phone call conversations.
Feature available
* Optional service