Hosted VoIP for small businesses fully integrated with Microsoft Outlook Contacts

1. Internet Customer Solutions, Inc.
239 New Road Parsippany, NJ 07054
Phone (973) 244-1470 Fax (973) 582-0320
WWW.INTERCS.COM Email: sales@intercs.com
Offering Hosted VoIP as an Affiliate:
IP Telephony Solution for Small Size Businesses
Based on RingCentral Hosted VoIP
Summary
Internet Protocol (IP) Telephony or Voice Over IP (VoIP) enables you to make voice calls via your
Local Area Network (LAN), your Wide Area Network (WAN) and the internet. When you have an
office where you want people to transfer calls to each other, or put an incoming call on hold,
check if another colleague is available, and then transfer an incoming call, then you will need a
Private Branch Exchange (PBX). Since you want to reduce your phone bill with 50%, you will
want an IP PBX using VoIP. Since an IP PBX is minimum $2,000 and since you may have only
2-5 people in your office, you may want a cheaper alternative. A hosted VoIP solution is such an
alternative. In the hosted VoIP solution, the IP PBX is at the premises of the Hosted VoIP
provider such as Ring Central. You will have to pay only for the VoIP phone service monthly and
one time for the IP Phones. If you have 3 extensions, your monthly bill will be about $60, and your
3 phones will cost $240 in total. You will need some help to set up your phones and your service.
Also you want to set up the auto attendant menu properly for your business. Internet Customer
Solutions can set all this up for you using Ring Central VoIP. We also provide training and
support. If you are interested in this very economic solution, please call us at 973 244 1470. We
will then enable your order via the following web link:
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2. Features
Internet Phone Service for small business
The RingCentral virtual phone system with a Toll Free 800 numbers delivers all the
power of a “big company” system but with no hardware to buy and nothing to maintain.
It’s an ideal telecommunications solution for mobile professionals, home offices and
small companies.
Set up in minutes
When you sign up for RingCentral, you immediately get your own Toll Free 800 or a
Local Area Code phone number that serves as your business’ “front door” – Or, you can
transfer your existing phone number into RingCentral and enjoy the same features that
help you effectively manage your business communications.
Now you can answer calls on your existing mobile, home and office phones, or even on
your PC. You can also use RingCentral to send and receive faxes, automatically route
calls to any member of your team regardless of their location and provide callers with an
auto-attendant (e.g., “Push 1 for sales, 2 for shipping, 3 for billing,” etc.) and a dial-by-
name directory.
Phone system that grows with your business
RingCentral gives you the flexibility to easily configure your virtual phone system to
match your needs, whether you work alone or with a team. As your company expands
you can add extensions for new employees, create departments and connect remote
offices.
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3. Upgrade your company’s professionalism over the phone
RingCentral gives your business a “big company” image and a competitive edge. You
can welcome callers with professionally recorded custom greetings, on-hold music and
promotional announcements
Software
Users or extensions, and calling features can be configured via a web interface that looks
as follows:
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4. The RingCentral call Controller or softphone enables you to make calls from your PC or
to receive calls. It looks as follows:
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5. For outgoing calls, the Call Controller is integrated with MS Outlook Contacts so that
calls can be made either from your Call Controller or from your MS Outlook Contact in
MS Outlook Contacts.
For incoming calls, you can opt to have the caller information show up automatically
from your MS Outlook Contacts.
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6. Because you can make calls directly from MS Outlook Contacts, and you see the MS
Outlook Contact information of the caller when a call comes in, you can now take notes
of your customer conversation in the MS Outlook Contacts Notes section. You can also
schedule new appointments, new tasks (calls), new meetings or a new email in the Action
section of MS Outlook Contacts. You can share all this with other colleagues via MS
Outlook with Business Contact Manager, or via MS CRM (Online) with other people.
Hardware
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7. The Linksys 922
A Full-featured Business Class VoIP Phone
Stylish and functional in design, the Linksys 922 VoIP Phone is
tailor-made for a hosted phone service. As a full-featured
business phone, the Linksys 922 includes speakerphone, caller
ID, call hold, conferencing and more. “Plug and Ring” ready,
the Linksys 922 arrives fully configured and ready to help you
take your business communications to the next level.
Competitively priced
Linksys 922 VoIP Phones are available right now at the
promotional rate of only $59.99/phone, a savings of almost
50%.
Loaded with business features
• Line Status—Active Line Indication, Name and
Number
• Menu-Driven User Interface - Multiple Languages
Supported
• Digits Dialed with Number Auto-Completion
• Full-Duplex Speakerphone
• Call Hold
• Call Waiting
• Caller ID Name and Number (only if name is in
directory/contact list)
• Outbound Caller ID Blocking
• Call Transfer—Attended and Blind
• Call Conferencing
• Automatic Redial
• On-Hook Dialing
• Call Swap
• Call Back on Busy
• And more…
RingCentral is also explained in the following online videos:
• Overview: http://www.youtube.com/watch?v=wyLQg5sPfKA
• Faxing: http://www.youtube.com/watch?v=_JF34hRf1wE
• RingCentral iPhone Application: http://www.youtube.com/watch?v=pIa2EqJeQP0
Benefits
The savings of VoIP are enormous, and are as follows:
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8. • Cost Savings
o Part Savings: About 50% in a new building.
 Only voice wires for needed for analog phones. IP phones use
the existing data wires. So, a lot less voice wiring needed.

 No more a PBX. This is a huge savings!
 No more new business cards and stationery when employees
move to a new area code since they can take the phone number
with them or, an IP PBX can forward calls to their new
extensions
o Labor Savings: About 50% in a new building.
 Less installation costs. Less voice wire purchasing. Less voice
wire installation, testing and maintenance. Existing data wires
should suffice. The phone wiring nightmare is past.
 Less maintenance costs. No more telecommunications
department since the data networking group can take care of all
IP Telephony. IP telephony maintenance is much easier than
with the traditional phone set up. Moves, adds and changes of a
phone set just involve a change in the IP Telephony database.
 Less expensive development of screen pop up or data directed
call routing applications.
o Phone service savings: Dramatic savings.
 No more surprising phone bills. However, you may need to
upgrade your internet connection to a T1 to accommodate the
additional IP voice calls. Telco cost for phone numbers is about
$40/phone number. You can keep your existing phone and fax
numbers.
 No more toll or domestic long distance call fees and no more T1
voice channels to remote branches. An intranet data network
enables your IP PBX to reach all these branches while
bypassing phone companies.
 Less travel phone costs since a digital phone adapter or a PC
softphone can be hooked up to the internet in a hotel or hot spot
for a low fee or for free.
• Revenue generation
• Higher work productivity for employees.
o Integration with MS Outlook or Webmail enables your employees to dial
from MS Outlook or Webmail, to send and retrieve text email, voice mail
and faxes all from the same application. Incoming calls could pop up
automatically the callers information that is in your MS Outlook or
Webmail or any other business application. All information will be now at
my fingertips and eartips so that I can make faster a decision and avoid
the creation of delays and errors.
o Conferencing can be done by employees without any help
o Voice recording has now become easy to do. Recorded voice clips can
now be easily forwarded to others so that they can listen to it anytime
anywhere.
o “Follow Me” enables an employee to have the IP phone call be
forwarded to the phone at hand, be it the office phone, cell phone or
home phone. An employee will never miss a call if this is needed.
• Better customer service.
o Virtual contact centers can now be set up much easier and cheaper.
Calls can be forwarded based on the required skills to the right agent
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9. anywhere in the world via the internet. Complex issues will be handled
timely by the right expert even when he/she is on the road.
o On websites, you will be able to just click on a phone number to dial that
phone number. Of course the website has to enable this.
o On websites, live chat or Click to Phone Me will be much easier to
implement
Why Choose Internet Customer Solutions, Inc?
Internet Customer Solutions, Inc. has uniquely positioned itself in the market by:
• Offering a total Internet solution which is customized for your business, but will also
save you a lot of money
• High quality design of applications, networks and VoIP
• Strong experience with databases, E-Commerce and VoIP
• Well documented proposals, good project management and support commitment
Other Services
Some of our other customized services include:
• Website development
• Web store (E-Commerce) development
• Business to Consumer
• Shopping Cart capabilities
• Secured credit card information transfer
• Business to Business
• Purchase order submission
• Order form transmission
• Web application development
• Implementing and customizing Microsoft CRM and ERP packages
• Web access service (T1, DSL)
• Website and email hosting
• Networking (LAN, WLAN, WAN)
I would like very much to meet with you to discuss the many ways Internet Customer Solutions,
Inc. can provide your company with a world-class IP Telephony Solution. Based upon your
requirements I will be happy to submit a proposal for your consideration.
Regards,
Your Sales Contact
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