The document is a curriculum vitae for K.Sridhar Sai Goud that outlines his professional experience working with Salesforce for over 3 years. It details his expertise in customizing and configuring Salesforce to meet various business requirements including workflows, sharing rules, and page layouts. It also lists his technical skills and education qualifications.

1. Curriculum Vitae
K.Sridhar Sai Goud
Mobile: +91-9885588587 E-mail: ssg12783@gmail.com
Professional Summary
 Carry 3.6 years of experience in Salesforce.com(Customization & Configuration)
 Have extensively worked in Customization & Configuration of different Business requirements.
 Main areas of expertise are analyzing, developing and testing the Workflow rules, Validation rules.
 Hands on experience with complex business requirements for Sharing rules, page layout settings.
 Good understanding of source to target data mapping and Business rules associated with the
Campaigns, Leads, Opportunities, Account and Contacts.
 Extensively worked with Salesforce in different business requirement with Salesforce Editions.
 Independently perform complex troubleshooting, root-cause analysis and solution development.
 Ability to meet deadlines and handle multiple tasks, decisive with strong leadership qualities,
flexible in work schedules and possess good communication skills.
 Knowledge in Community Partner portals, Flow, Data Loader, Data.com, Reports & Dashboards.
 Proficiency in updating the User access logins, updating the license as per business requirements.
 Strong technical background with excellent interpersonal skills and an ability to interact with
individuals at all levels.
 Team player, Motivated, able to grasp things quickly with analytical and problem solving skills.
Skills Inventory
SALESFORCE Certification - ADM-201, ADM-211,DEV-401
Software Testing - Manual Testing.
Development - Visual Force.
Academic Qualification
• Master in Business Administration (HR) Vijaya PG College, Moonganoor, Hayathnagar,
Hyerabad.
• Bachelors in Science (Comp Sc) from N B Science Degree College, Pathargathi,
Hyderabad.
• 10+2 from G.Pulla Reddy Junior College, Hyderabad.
• 10th
from St.Thomas High School, Dilshuknagar, Hyderabad.
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2. Professional Experience
Organization Designation Duration
CTS Senior Process Executive Oct 2009-Till date
Project Experience
1. Project Name: AT&T Off shore- (Order Management Center)
Client AT&T Amdocs CRM- Order Management
Role MIS Data Analyst
Organization CTS
Team Size 15
Description: AT&T Inc is an Ameircan multinational telecommunications corporation, headquartered at
whitacre tower in downtown Dallas, Texas. AT&T is the largest provider for Mobile telephone and the
largest provider of fixed telephone in the United States, and also provides broadband subscription
television services. AT&T is the third-largest company in Texas. As of May 2014, AT&T is the 23rd-
largest company in the world as measured by a composite of revenues, profits, assets and market
value,[8]
and the 16th-largest non-oil company.
MIS Executive Key Responsibilities:
Established and delivered change initiatives of MIS team for AT&T managed integration of consolidation
and production solutions in alignment with corporate objectives.
• Handling the reports for Daily, Weekly and Monthly for all the centers (Hyderabad, Chennai,
Forth worth& Manila).
• Prepare the reports for business related SLA day-to-day and Process wise Head Count report of
the agents for both Chennai & Hyderabad.
• Daily performance & Projection reports for Manila center.
• Analyses of the data for the targets given and the volume achieved
• To meet reporting requirements of business on daily bases
• Should have demonstrated tools through MS Excel and Access.
• Intermediate Level on MS EXCEL.
• Should be able to translate process reporting requirements to structured and easy to understand
reports.
• Creates and maintains reports in MS Excel
• Prepares periodic Performance Status Reports to functional leaders.
• Designs reporting formats to provide accurate information in a clear and concise manner.
• Undertake basic MIS activities, provide maintenance support for MIS databases and processes
• By understanding the data points/KPIs that need to be reported, extracts data from all available
and relevant data sources such as oracle, discoverer and business intelligence reports.
• To liaise with employees for various data requests
• Liaises with employees and undertakes ad-hoc data collection, analysis and reporting as required
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3. • Liaises with different teams to maintain all details of service agreements with offshore team.
2. Project Name : SFDC Product Support
Client Salesforce
Role Consultant Firm Executive
Organization CTS
Team Size 8
Environment
(with skill versions)
SFDC: Winter-15
Description: Salesforce.com Inc. is a global cloud computing company headquartered in San
Francisco, California. Though best known for its customer relationship management (CRM) product,
Salesforce has also expanded into the “Social enterprise arena” through acquisition. It is currently
ranked the most innovation company in America, as well as number 7 in 100 best Companies to work
for in 2014.
Roles and Responsibilities:
Involved in requirement gathering from users.
● Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-
Lead and Auto-Response rules.
● Publishing Reports and Dashboards to the management as per the business requirement on
daily bases.
● Responsible for gathering requirements from key users.
● Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
● Configured Campaign Management, Campaign Influence and Lead Conversion.
● Configured the Case Management Process.
● Used Picklists, Dependent Picklists, Record Types to enforce data quality.
● Used Tab permissions, Record Type permissions and Field Level Security to implement
Component-based security.
● Designed and modified Approval processes and created Approval steps which used email alerts
and field updates.
● Worked with Approval processes that used Email Approvals and Parallel Approval steps
● Used Process Visualizer to study Approval steps.
● Created Dashboards and Dashboard Components and implemented multiple levels of
Dashboards and scheduled Dashboard refresh.
● Created Many-to-Many relationships and created Junction objects to implement Roll-up
Summary fields to aggregate data from child records on the parent.
● Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and
data consistency.
● Implemented relationship fields for proper data loading.
● Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts,
Opportunities, Forecasting, Quotes, Pipeline management etc.
● Worked with components, functions and global variables to embed links to default actions for
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4. creating new Accounts, Contacts and other standard objects.
● Laid the groundwork for the Force.com platform by creating custom objects, fields, tabs and
filled object data using Data Loader.
● Modified simple workflows to incorporate Email Alerts and Field Updates.
● Scheduled retrieval of report data to be used with Analytic Snapshots.
● Worked with Formula fields for calculation, related object display, integration and data
realization.
● Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual
Sharing to implement Record-based sharing.
● Worked with Profiles and Administrative permissions to grant/deny users access to platform
features.
● Worked with Setup Audit Trail to gather information about client usage.
● Involved in SFDC application support for end users.
● Developed Work flow rules, Time Dependent Action Triggers, email templates to implement
the business logic.
● Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages
● Configured Role based Authorization on Object/Field Level.
● Created email templates and inbound emails using Visual force for the clients and customers.
● Configured Identity Confirmation and Login Restrictions
● Configured User Interface settings
● Configured the Company Profile
● Customized Profiles and created custom fields
● Worked with standard objects, business processes and field-level security
● Created/Modified Dependent Picklists, Lookup Fields, Formula Fields, Roll-up Summary
Fields, Page Layouts and Record Types
● Set security and access rights using Organization Wide Defaults, Roles, Roles & Hierarchies,
Sharing Rules, Public Groups, Sales teams, Account teams, Case teams and Folders.
● Set up Workflow and Workflow Approval processing.
● Performed data validation and use data utilities including Data Loader and Mass Delete
● Configured and used standard reports, custom reports and custom report types
● Configured and used dashboards and dashboard components.
● Print and export reports; email and scheduled reports and refreshed dashboards.
● Set up Salesforce Console functionality and navigation.
● Configured custom objects, applications and tabs
● Installed/Uninstalled packages from AppExchange.
● Manage tasks, events, public calendars and multiday events.
● Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the
data into on a regular basis for sales performance and lead generation statics.
● Added custom fields and validations to new and existing objects and added custom
functionality using custom controllers and custom extensions.
● Designed and developed User Interfaces for SalesForce users as per requirements
● Used workflows to govern data flow across various objects.
● Defined lookup and master-detail relationships on the objects and created junction objects to
establish connectivity among objects.
● Worked with the business team to collect the business requirements, security and service level
requirements and documented them using Requisite-Pro.
● Worked on generative data models using agile data.
● Experience in Analytical CRM, Sales force automation and Operational CRM.
● Co-authored business requirements document with project teams. Extracted, discussed and
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5. refined business requirements from business users and team members.
● Assist with data conversion activities and all levels of testing (functional, system, regression,
and integration) as necessary.
● Participated in the logical and physical design sessions and developed design documents.
● Designed new process flows for the existing system as well as for the enhanced system.
● Conducted and lead status report meetings with the business and the IT team on a weekly basis.
● Performed Content Management using Documented.
● Conducted technical review sessions and facilitated other project meetings as required.
● Translated customer/client needs into new features and new services.
● Worked with project management to analyze change requests to determine what is being
requested and how much programming and testing required.
● Responsible for addressing, diagnosing and resolving issues that arise on a day to day basis for
the team. Also responsible for documenting the causes, analysis and final resolution to the
issues/errors.
● Responsible for defining the scope of the project, gathering business requirements, doing gap
analysis and documents them textually or within models.
● Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting
feedback.
● Gathered and documented the requirements that are critical to the business mission and using
those requirements to design application software.
● Gathered requirements for generating account balance and transactions reports for a full year.
● Gathered requirements for linking the card payment system to the centralized payment system.
● Created use case scenarios and documents work flow and business process.
● Supported the assigned project manager with creating detailed project plans assisting in
developing, scheduling and tracking project timelines.
● Analyzed and documented Business requirements and detail design of the software for full
understanding of the business.
Pan# AVTPK9119J Regards,
DOB: 12/07/1983 K.Sridhar Sai Goud
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6. refined business requirements from business users and team members.
● Assist with data conversion activities and all levels of testing (functional, system, regression,
and integration) as necessary.
● Participated in the logical and physical design sessions and developed design documents.
● Designed new process flows for the existing system as well as for the enhanced system.
● Conducted and lead status report meetings with the business and the IT team on a weekly basis.
● Performed Content Management using Documented.
● Conducted technical review sessions and facilitated other project meetings as required.
● Translated customer/client needs into new features and new services.
● Worked with project management to analyze change requests to determine what is being
requested and how much programming and testing required.
● Responsible for addressing, diagnosing and resolving issues that arise on a day to day basis for
the team. Also responsible for documenting the causes, analysis and final resolution to the
issues/errors.
● Responsible for defining the scope of the project, gathering business requirements, doing gap
analysis and documents them textually or within models.
● Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting
feedback.
● Gathered and documented the requirements that are critical to the business mission and using
those requirements to design application software.
● Gathered requirements for generating account balance and transactions reports for a full year.
● Gathered requirements for linking the card payment system to the centralized payment system.
● Created use case scenarios and documents work flow and business process.
● Supported the assigned project manager with creating detailed project plans assisting in
developing, scheduling and tracking project timelines.
● Analyzed and documented Business requirements and detail design of the software for full
understanding of the business.
Pan# AVTPK9119J Regards,
DOB: 12/07/1983 K.Sridhar Sai Goud
5