This document provides a summary of Sunita Palakode's work experience and qualifications. She has over 11 years of experience in IT and ITES services in roles such as project management, business reporting, and quality analysis. Her experience includes positions at Danfoss Industries, Hewlett Packard, and Dell International Services. She holds certifications in Project Management, Lean Six Sigma Green and Black belts, and has received several performance awards over her career.

1. SUNITHA PALAKODE
Email: sunitaunnikrishnan@gmail.com Contact No: 91 9841042478
PROFILE SUMMARY:
• Total 11 Yrs.’ & 8 months’ experience in IT and ITES services in Project Management, Analytic Reporting,
Business Reporting, Team Handling, Transitions, Training, Operations and Quality Analysis roles.
• 1.4 yr. as Senior – Engineer – Quality Statistician in Danfoss Industries Pvt Limited
• 3.8 Yrs. as Business Analyst in Global Analytics Reporting Hewlett Packard
• 6.8 Yrs. as Project & People Manager (Operation) in Dell International
• PMP Certified from PMI (June 2013). PMP ID: 8890000001441272
• Lean Six Sigma Green and Black belt certified from Greycampus.com (Green Belt Certificate ID: 133605294393)
(Black Belt Certificate ID: 135606707572)
• Strong leadership qualities with planning, co-ordination, business communication and work towards achieving
organization and individual goals.
• Robust expertise in Analytics, Project Management, Team handling, Quality, US Health Care sector, Channel
Sales domain and supply chain domain.
ACCOMPLISHMENTS:
1. In Danfoss, headed a project of creating automatic quality dashboards for various countries of the organization.
2. Spearheaded in creating reports for India region and identified the various market failure causes in the region using
quality analytics tools and quality tools (Six Sigma & Lean)
3. Worked in a HP Sales Initiative project. Show cased a business impact (saving) of $448 Million in financial year
FY12.
This project was fully handled by me with coordination from client end using Lean & Green belt Six Sigma techniques.
4. Consistently been recognized as a Star Performer by business clients and internal stakeholders in Dell and HP.
5. Awarded as the best analyst in HP in FY12.
6. Have successfully handled multiple project/process transition in HP.
7. Received “Best Performer of the Month” Award in Dell International Services.
8. My team received the “DREAM TEAM AWARD” in Dell International Services.
9. Worked as the Marketing coordinator in Dell’s CSR initiative and is also an active member of HP & Danfoss CSR
activities.
10. Have been SPOC of ISO and ISMS initiatives in Dell and HP.
TECHNICAL PROFICIENCY:
TOOLS : MS Office, VBA, SQL basics, Share point, Qlikview, Sales force
dot com basics
Soft skills : Business Communication (Written and Verbal), Project
Management, Data Mining, Predictive Data Analysis, Reporting
using quality tools, People Management, Team Management,
Event Management

2. QUALIFICATION / CERTIFICATION:
SUBJECT/SPECIALIZATION YEAR PERCENTAGE
PMP Certified 2013 NA
M.Sc. PHYSICS
PACHAIYAPPA’S COLLEGE (Affiliated to MADRAS UNIVERSITY)
2004 69
B.Sc. PHYSICS
ETHIRAJ COLLEGE FOR WOMEN (Affiliated to MADRAS UNIVERSITY)
2002 94
XII – COMPUTER SCIENCE (STATE BOARD)
D A V MATRICULATION HIGHER SECONDARY SCHOOL
1999 96
X – CBSE
G K SHETTY VIVEKANANDA VIDHYALAYA HIGHER SECONDARY
SCHOOL
1997 87
WORK EXPERIENCE:
Organization: Danfoss Industries Private Limited
Period: December 2014 - Present
Role: Senior Engineer – Quality Statistician (Grade – Deputy Manager)
Client: Global Quality team and Senior Management.
Project Background:
To analyze & understand the Quality needs and to deliver the same by acting as a project leader.
Focuses in developing new business process and comprehensive process research. During this period, have demonstrated
an ability to perform consistently on the whole range of functions associated with the post in Process/Quality Management
System through Six Sigma Black belt techniques.
A unique & global Sr. Quality Engineer with strong MIS/Analytics background. By understanding the big picture, able to
connect all the requirements which interrelates between >MIS<->PROCESS<->QUALITY< and to deliver a strong
quality results and define appropriate KPIs to track and monitor the organization performance against goals.
Key responsibilities include,
• Interviews customers to understand their Business Objectives, Vision & Scope of the Project and Business
requirements. Gathers and documents the details surrounding the customer`s request.
• Provides functional/technical design level documents to client for modifying / creating application
solutions/automation tasks based on business requirements and develop them as per the gathered
information.
• Creates standard quality reports from SQL databases using analytical tools.
• Extracts data from SAP database and generate reports based on the data. Do automation to the data by
creating macros in VBA based on client requirement.

3. • Provides detailed and summarized reports with core analytical insights of quality activities and initiatives on
sales, product, business group and other various levels within the organization
• Auto upload the report generated into share point using macros.
• Present the report generated in presentation to the senior management & external stakeholder as needed by
them.
• Supports and maintains operational activities and plays an important role in design, testing and improvement
of applications that form part of quality department.
• Proactively & correctively fix the slips as and when they occur in the reports generated.
• Ensures the quality and timeliness of deliverables that meet stakeholder expectations.
Special Projects
• Worked on developing interactive quality dashboards for various countries of the organization.
• Worked on a project with the India team of the organization named as “Understanding and minimizing the
market failure in India”.
• Created a dynamic dashboard for the local administrative team for collecting the canteen food feedback.
• Created an automatic template and report for the accidents occurring in the various sites of the organization.
This report will give the management on the number of accidents and the reasons for accidents. Along with
this, it also gives them the affected production hours in each site.
Organization: Hewlett Packard
Period: March 2011 – November 2014
Role: Business Analyst in Global Analytics
Client: External Stakeholders and Senior Management
Project Background:
The Analyst determines the real needs of customers and end users by interfacing with customers to gather
requirements and deliver effective reports, automation solutions using technologies like VBA, SQL, SAS and QlikVeiw.
Provides recurring and ad-hoc solutions and reports to sales, finance leadership and other various groups in order to
monitor operational performance and areas of opportunity or distress for the system at large. Manage the global sales
acquisition lead database, coordinate sales analysis, build, manage and analyze sales targeting lists and identify market
trends in order to achieve desired sales goals and optimized testing.
Key responsibilities include,
• Interviews customers to understand their Business Objectives, Vision & Scope of the Project and Business
requirements. Gathers and documents the details surrounding the customer`s request.
• Provides functional/technical design level documents to team for modifying / creating application
solutions/automation tasks based on business requirements and also fix existing bugs in them.
• Extracts data from SAP database and generate reports based on the data. Do automation to the data by
creating macros in VBA based on client requirement.
• Auto upload the report generated into share point using macros.
• Check & fix the errors in the reports generated.
• Incorporate graphs and charts in the reports.
• Present the report generated in PPT to the senior external stakeholder as needed by them.
• Supports and maintains operational activities and plays an important role in design, testing and improvement
of applications that form part of IT Services through Lean and Six Sigma techniques.
• Creates standard sales reports from SQL databases and analytical tools like QlikView and EDW – Yotta. Fix
the slips as and when they occur in the reports generated.
• Provides detailed and summarized reports with core analytical insights of sales activities and initiatives on
sales, product, business group and other various levels within the organization

4. • Ensures the quality and timeliness of deliverables that meet stakeholder expectations.
Special Projects
• Worked on a HP APJ sales initiative project in MS Office with client coordination.
• This involved collecting data from various data sources and presenting them in PPT.
• The presentation gave the senior management various business insights and market trend.
• This project had a business impact of $448 million in financial year FY12.
• Lead & Project managed a team of 3 people in a project called APJ LES sales initiatives in FY11-FY12
• Was an interface between the client and team and was as a project manager in this project.
• Worked on HP SPAC Retail Channels sales project in FY13.
• This involved in identifying and developing various Retail channel reports for SPAC region.
• Created periodic reports & dashboards based on client inputs in MS Office & SQL.
• Stream lined the process and optimized the reports using macros.
Organization: DELL INTERNATIONAL SERVICES
Period: June 2004 – February 2011
Role: People Manager/Supervisor
Client: Billing Service Inc. & Claims Pro
Project Background:
The primary responsibility includes overseeing the complete project, act as a single point of contact between
the client/management and team, monitoring and motivating the team to achieve the targets set by the management for
the charge posting, payment posting, denial management and account receivable processes. Interact with the clients on
their business requirements and implement the same in the current project.
Key responsibilities include,
• Collecting, understanding, and transmitting the business requirements of a project, and translating these into
functional specifications
• Hold Quarterly/Monthly/Weekly Business review meetings with the client and management to brief them on
project status, performance, and pending business initiatives
• Compiling monthly management reports for SLA, Turnaround Time, Productive Improvement, and Capacity
Utilization and present it to the client and management and update them on the project status.
• Actively worked with management on resource allocation and de allocation in the projects
• Interacting with stake holders directly or through email to clarify and receive necessary documents for the
project.
• Implement the updates given by the client in the respective projects.
• Mentor the team in achieving their professional goals and hence the tower goals
• Conduct team training on the latest techniques and knowledge in US Medical Billing
• Tracking task completion timelines and metrics in order to meet client requirements and SLAs
• Working with other departments of the organization to improve the team’s efficiency and accuracy.
• Conduct performance appraisal to the team on the monthly basis.
PERSONAL PROFILE:
Father’s Name : P M Unnikrishnan
Nationality : Indian

5. Languages Known : English, Tamil, Hindi, and Malayalam
Passport Details : G6279425
Valid Till – 09/12/2017

6. Languages Known : English, Tamil, Hindi, and Malayalam
Passport Details : G6279425
Valid Till – 09/12/2017