SUMMARY · Having 5+ years of overall professional IT experience in salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator. · Working on the Agile Methodology Process. · Worked closely with Business Users to enable business processes using SFDC. · Experience customizing Standard objects -Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns and custom objects. · Extensively worked on Administrative tasks like Creating objects, fields, Page Layouts, Record Types, Validation Rules, Workflow Rules, Approval process and Email generation according to application requirements. · Experienced in Administration setups for security of application and data like creating profiles, Permission sets, OWDs, sharing settings, Manage Users for granting/restriction of application/Data. · Having good experience on Reports, Dashboards and Report types. · Worked on triggers for custom complex logics where declarative methods like workflows cannot be used/for executing upon different events of record updating/creation. · Created Visualforce pages for customizing/optimizing the UI to the end user for their better performance/interaction with Application. · Worked on writing classes for Visualforce Page Controllers, Triggers. · Worked on writing Test classes to test the Classes, Triggers and increase the cord coverage to more than 75%. · Having Good working knowledge on migrating data from one Sandbox environment to another Sandbox using eclipse and Change sets. · Written apex SOAP web services classes for inbound calls to salesforce and other consumers used Partner WSDL to consume salesforce data. · Experience with Service Cloud and Sales Cloud Functionalities. · Experience working in service cloud, supporting cases, developed workflows, and triggers for automated case resolutions. · Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log. · Implemented Email-to-Case, Case Escalation rules, Case Assignment rules for service request automation · Have good Hand on Experience on Salesforce Service Console set for Case, Account, Contact, task etc. · Extensively worked on communities, setting up knowledge articles and live agents. · Worked with Salesforce tools like Data loader, import wizard, process builder and Eclipse Force.com IDE. · Experience in integration tools like Informatics Cloud, Apex Data Loader and Cast Iron. · Having Good knowledge on HTML, CSS and JavaScript. · Experienced in working with relational databases like Oracle and MYSQL. · Excellent communication and inter-personal skills, accustomed to working in both large and small team environments. · A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources. · Self-motivator, quick-learner, diligent, and a prudent developer with strong problem-solving skills. Salesforce Technologies Salesforc.