Leo Tyrrell is a Salesforce Certified Administrator with over 5 years of experience developing and maintaining Salesforce applications. He has a track record of successfully migrating clients from legacy systems to Salesforce and implementing new features to enhance the customer experience. His skills include custom application development, data management, and user support. He holds an Associate's degree in Business Administration and is seeking a new opportunity to drive great customer service through Salesforce.

1. Leo Tyrrell
1208 Parktop Drive Cary, NC 27513
Ltcleve@yahoo.com
LinkedIn Profile: https://www.linkedin.com/profile/view?id=107174987
661/373-4571
Objective:
To be the driving force of great customer service by creating the best Salesforce.com applications.
To have a passion to continually improve my skills for the sake of my company and my personal
growth.
Education:
Salesforce Certified Administrator #2532407 + 5 Yr Experience with SFDC -2015
Oklahoma City Community College –
Associates in Business (Accounting)– 1986 GPA 3.43
Experience:
Cal-Soft Labs (Consultant for Farmers Insurance) 8/15 -3/16
Work with consultants on deployment activities
Create/Deploy change sets on daily basis.
Maintain over 50 sandboxes
Add/Term users
Launched Live Agent
Personal initiative - created systems to maintain Live Agent users, configurations, skilling
Aramark Uniform Services – 11/1988 - 4/2015
Sr. Sales System Analyst - 2004-2015
Migrated from Goldmine System to Salesforce.com - 4/2010
Implemented new enhancements including creation of custom fields, workflows, page layouts,
approval processes, queues, email alerts and templates
Performed all point and click configuration tasks
Followed standard update procedures and conventions throughout the update process
Created business requirement docs, technical design docs, test cases and training documentation
Completed functional testing, user acceptance testing, change set creation and implementation
Demonstrated new features to users
Monitored Opportunities for duplicates to maintain report integrity
Created reports and dashboards to give management actionable reports that bring out business
driver metrics as well as monitoring data integrity and data quality
Maintained report and dashboard naming conventions
Maintained email automation of reports
Gave support to over 1000 users - from resetting passwords to escalating the issue if needed
Gave immediate response or got back with user within 24 hours
Maintained Commission Estimation System in Salesforce.com
Used CRM Fusion's Demand Tools/People Import to load data in bulk for campaigns
Created new Objects in Salesforce.com as needed
Worked with D&B Data to update records
Maintained Production & Sandbox environments of Salesforce.com
Supported all Sales and Marketing initiatives
Created and facilitated data quality projects through ongoing data analysis, to improve record de-
duplication and data quality
Maintained & implemented the project roadmap and strategic initiatives

2. Evaluated and implemented third party solutions
Developed training materials and conducted training sessions for end users
Created and facilitated data quality projects through ongoing data analysis, to improve data
quality, reduce record duplication & storage management
SFDC Skills –
Create custom fields-text, formula, picklist, currency, etc..
Create validation rules to ensure accuracy of data
Create new Sandbox instances
Create Custom Settings to assist in Approval Process
Create Approval Processes, Backups
Familiar with Apex Code, triggers, test classes, Visualforce pages
Create Custom Reports/Dashboards, Public Groups, Schedule Reports
Load data in bulk for Campaigns using CRM Fusion's People Import , Demand Tools
Support & Update templates generated with Conga Composer
Add/Update data with Data Loader
Create Flows to dynamically update fields and allow data entry
Manage all aspects of users including profiles, roles, permission sets, roles, role hierarchy,
territory management, licensing, Lead Assignment rules, freeze, activate & deactivate users,
password resets, sharing rules etc.
MS Office Proficient – Excel, Word, Outlook, Power Point, Access
Sales System Analyst – 2002-2004
Managed Territories across the nation
Managed Rewards System
Created Cost and Sales Reports
Migrated from Access base system to Goldmine Sync Model
Managed Commission Estimation Process in Goldmine
Sr. Purchasing Analyst – 1992-2002
Created Forecast Purchasing System using WordPerfect Macros
Maintained Items and Rates in ordering system from multiple vendors
Created Standardization Processes
Participated in negotiations with vendors
Maintained national inventories
Purchasing Clerk - 1991-1992
Ordered Merchandise
Kept track of rates of vendors & assignments of vendors to our locations
Created Quarterly Orders
Vendor Add Auditor - 1990-1991
Add new vendors to the A/P System
Enforce vendor add rules
Consolidate vendor accounts when possible
A/P Auditor - 1988-1990
Process invoices for payment into A/P System
Audit invoices, verify of accuracy of data entry, approval signatures
Process expense reports, Verify compliance of expense rules, Verify approval signatures