1. Steven L. Gilbert
3066 State Highway 812
De Kalb, New York 13630
315-323-8041
Email: sgilbert14@gmail.com
OBJECTIVE: To continue achieving the highest level of personal and professional growth and development so
that I will become a more valuable asset to both Salesforce and to our customers.
EDUCATION Clarkson University, Potsdam, New York
Master of Science, Manufacturing Systems and Design GPA: 3.5/4.0
Bachelor of Science, Manufacturing Management GPA: 3.7/4.0
State University of New York, Canton
Associates of Applied Science, Business Administration GPA 3.8/4.0
EMPLOYMENT:
2014 – Present Life-Arbitrage, LLC - Marietta, GA
Remote Salesforce Administrator
Responsible for the roll-out of a 7 users Salesforce Enterprise Edition organization.
Responsibilities include: Construction of Salesforce organization within SFDC standard
functionalities: custom fields, custom objects, workflows, reports and the support of these
functionalities. The import/export of data using the data loader and import wizard. Data cleansing.
2015 -2016 eLoyalty- Austin, TX
Remote Salesforce Administration.
Responsibilities: Salesforce support for a large customized CRM encompassing:
User Setup, Security and Access (Organization-wide defaults, role hierarchy, sharing model, IP
ranges and login hours), Standard and Custom Objects (Create, delete, and customize fields, page
layouts, list views, and record types for custom and standard objects). Data Management
(Importing, updating, transferring and mass deleting data). Analytics – Reports and Dashboards
(Creating and customizing reports and dashboards, custom report types). Workflow Automation
(Workflow rules, and approval processes)
Demand Tools Application: Cleansing Tools – Discovery and deduplication data. Merging
Salesforce data.
2012 – 2014 Stream Global Services / Salesforce Administrator
Certified Administrator 201, Advanced Administrator 211, Salesforce.com Developer 401
Main disciplinary focus: Set Up and Configuration, Analytics: This includes all object and
record related activities within the capacity of Salesforce standard functionality.
Responsibilities: The setup, customization and maintenance of Salesforce CRM applications
within the limits of standard Salesforce functionality including: Standard and custom object and field
configurations, sharing rules and relationships, security settings, workflows and validation rules,
approval process, new user configuration and accounts, profiles permissions, roles, permission set,
groups.
Data Management skills: Exporting, importing, record transfers, mass deleting, Import Wizard and
Apex Data Loader.
Analytic Skills: Custom report and dashboard creation and manipulation of fields and customer
report filters within the report builder.
Personal Achievements: Consistent ranked in the top of the Tier 1 statistics for case closures,
CSAT’s and customer interviews and have held a 90 day case closure ranking of 500+ per 90 day
period for the past 6 months.
2011 – 2014 W. Atlee Burpee & Co.
300 Park Avenue
Warminster, PA 18974
Position: Merchandiser
NE Regional Manager: Dawn Linsman Ph: 518-361-0226
2009 – 2010 DeKalb Nutrition Center, DeKalb, New York
26 Josephine St Street 1, De Kalb Junction, NY 13630
(315) 347-3079
Position: General Labor

2. Duties: Kitchen and cooking duties for the local Meals-On-Wheels program and the senior meal
program on site.
1995 - 1999 Ingersoll-Rand Construction and Mining (C&M) Division
Position: Surface Drilling Specialist for the Canadians.
Responsibilities: Management of a multi-million-dollar distributor driven surface drilling sales and
rental fleet for the DHD, rotary, water well and crawl-air drilling and accessory markets. Target
markets included: heavy construction, mining and quarry industries. Product pricing, equipment
design, equipment availability and delivery scheduling, market forecasting, equipment fleet
development and maintenance, development of warranty and maintenance contracts, end customer
and the development and implementation of distributor product and sales training programs.
COMPUTER SKILLS:
Microsoft Office- Excel, Access, Word Perfect and Power Point. Including data base design
integrations. CAD Based Programs, Hardware and network installation and maintenance.
HOBBIES Fine arts: Painting, drawing, photography. Other: Hiking, Camping, Kayaking, Fishing, Skiing.