1. Marcus Carlton Winn
26974 Armor Smith Drive, Kingwood, TX 77339
Cell: 713-231-8862 - Email: MarcusCWinn@gmail.com
Education: Utah State University, Business Administration, Sports Management and Marketing, Graduation 2006
Minors: Portuguese and Spanish (Grammar & Writing)
Study Abroad: Catholic University of Valparaiso, Chile & State University of Sao Paulo, Brazil
Languages: Portuguese (fluent) and Spanish (conversational)
Certifications & Awards Received:
Salesforce Certified Administrator ADM 201 – November 2015
Awarded Top Company Technician for Platinum Protection in 2008
Awarded Top Office Technician in Maryland from 2008-2009, also awarded in Houston in 2010
Work Experience:
Total Safety Inc: Houston, TX Jan - April 2016
Salesforce.com Certified System Administrator:
 Contracted to improve the sales process, reporting and dashboards for further Salesforce adoption to 1000 users.
 Project Manager for Contract object document retention. Met with upper management seeking requirements and used
the Salesforce functionality to create the workflow process,reports & dashboards.
Baker Hughes Inc: Houston, TX September 2011 – November 2015
Trainer & Salesforce.com Certified System Administrator:
Planned and orchestrated the training and roll out of Salesforce Sales Cloud to 1500 users, including managers, VP level, and
sales users across North America.
 Organized weekly training and follow up with users & stakeholders for ongoing Salesforce.com changes.
 Business process discovery, authored training materials and facilitation of user workshops across North America.
 The overall training campaign achieved a 700% jump in usage from 2011 to 2013 & superb maintenance in 2014-15
 Project Manager for Contract object document retention. Created the workflow, reports and dashboards.
 Managed data quality with strong validation rules and created custom reports which were automatically sent to users.
 Created custom objects with unique functionality and a complex workflow, one of which linked to our ERP system.
Platinum Protection: Washington DC, Dallas & Houston, TX December 2007 - December 2011
Service Manager & Technician:
 Facilitated new technician onboarding, training, and new industry technology workshops for the team.
 Managed service requests in Dallas & Houston for the busiest offices from 2009 through 2011.
 Honored as Top Tech in 2008 & Top Office Tech in 2009-2010. Installed the most accounts in company history.
Enterprise Rent a Car: Provo, Utah August 2006 - October 2007
Assistant Manager:
 Co-managed top performing branch in Provo, UT. Facilitated onboarding and training of new employees.
State University of Sao Paulo Brazil: Bauru, Sao Paulo, Brazil July - December 2005
Teacher Intern:
 Taught English and culture to children in public schools using various web applications.
 Published severalwebsites and learning objects, using Excel, Publisher, Word and Macromedia Flash
Work experience while receiving Bachelors
Utah State University Men’s Basketball: Logan, Utah October 2003 – March 2005
Film Coordinatorand Practice Manager:
 Managed the game films by requesting game tapes for analysis from other NCAA teams.
 Efforts contributed to a 25-4 record in 2004 and 24-8 in 2005, two conference championships & NCAA tourney bids.
Lincoln Financial Advisors: Murray, Utah May - September 2003
Marketing and Event Planning Internship:
 Researched and created marketing materials for the advisors to gain clientele, and implemented these programs.