Eric Tucker has over 15 years of experience in IT support, desktop virtualization administration, and desktop deployment. He has administered VMware View Horizon 6, RES software, and Microsoft SCCM 2012. His experience includes desktop imaging, application packaging, help desk support, and Active Directory administration. He has worked for several companies including Worldpay, Amli Residential, The Home Depot, and the Georgia Army National Guard.

1. Eric Tucker
1839 Quailwood Drive Stone Mountain Ga 30088
erictucker_22@hotmail.com Contact: 404.205.1916
• A+ Certified - CompTIA
• Horizon6 VMware,Mirage DeploymentServer,VSphere Admin,VmwareClient
• RES Workspace Manger Console Administrator - VDIPersonaDesktopManagement
• ExperiencewithLAN/NetworkConnectivityissues,TCP/IP,andWirelessSupport
• ProficiencywithInternettechnologies,searchengines,databases,andwebbrowsers.
• Experiencewithmultiple OSplatforms:WIN XP,WIN VistaandWindows7,Windows8, Windows10
• MicrosoftExchange Server2013, MicrosoftOffice 2010
• Createdknowledge base documentsusingMicrosoftSharePoint
• Experiencedinahelp-deskenvironmentprovidingnetworksupport
Work Experience
Worldpay- 600 Morgan Falls,AtlantaGa
February2014-July 2016
Deskside Support Level II EngineerDesktop Virtualization Admin VMware
• VMware ViewHorizon6,Mirge DeploymentServer,VSphere Admin,Vmware Client
• Manage VDI DesktopGoldenImages,Take Snapshotsand RecomposeDesktopPools
• RES Software Workspace MangerConsole Administrator - PersonaDesktopManagement
• RES User Management,Drive Mapping,FolderRedirection
• RES ApplicationManagement,Capturing,ConfiguringandUpdating
• ChangePointTicketingSystem-Resolve Trouble TicketsandAccessRequestTickets

2. • DeployCoporate OSimagestoDesktopPCsandLaptops usingVMware Mirage Console
• Install andManage CheckpointSecurityMediaEncryptionSoftware
• Install &Configure PGPFile EncryptionSoftware
• Performoperation,installation,maintenance,diagnosisandrepairof the hardware and software
computerresources
• Highlyskilledinmaintaining,analyzing,troubleshooting,andrepairingcomputers/Laptops,hardware,
software andperipherals
• In-depthknowledge of documentingandupgradinghardware andsoftware systems
• Hands-onexperience increatinguseraccounts;includinguserrights,securityandgroupcreation
• Able totrain employees;identify,analyze,andrepairproductfailures
• Demonstratedabilitytodetermine andrecommendproductsorservicessuitable tothe user
requirements
WorldPay- Service Desk Analyst – July 2014-November 2014
•Provide ITsupportand advice toall Worldpayemployees.
•Recordingall incidentsandrequestsinthe ChangepointTicketingSoftware Applicationwhile
performingfirsttime fixesorescalatingcomplexissuestothe relevantteams.
•Strong customerservice experienceandexcellentcommunicationskillsandtelephone manner.
•Manage Users and ComputersinActive Directory,DHCP,DNS,PasswordReset,Create & Move
computersintothe appropriate O/UContainer
•Move usersto Secure GroupsinAD, AddPC to NetworkDomain/ConfiguredSharedDrivesfor
Corporate UsersAccess
•Providingregularupdates regardingthe statusof anyopenincidentsorrequests.
•Mange NewHire setup and TerminationProcesses
•Work withinhighvolume of calls/tickets,SLA
•MicrosoftExchange Server2010, User Email account Set-up,ConfigureandTroubleshoot
•RSA TokenCreation,Configuration,Distribution,Troubleshootingof Hardor SoftTokens
•Oracle administratorSetupUser Accounts,Grant PermissionstoIExpense andGeneral Ledger

3. •Grant accessto SharePointusers
•Troubleshootingof end-userissuesMicrosoftOffice,Wifi,Adobe,CiscoVPN,RSA,SymantecEndpoint
Protection,PointsecMediaEncryption,RightFax,Java
•SymantecGhost ,VMWare-Mirage,PrinterConfiguration,ConfiguredSharedDrives,Hardware
Replacement,Software Installation,Back-up/Restore UserData
PC Management/SCCM 2012 Engineer
Amli Residential
1945 VaughnRoad Kennesaw Ga30144
September2013 – December2013
AMLI RESIDENTIAL - SCCM 2012 Windows 7 Migration Engineer – September2013
• Utilize SCCM2012 ConfigurationManagerConsoletoDeployWindows 7OSImages,Create Software
PackagesforDeploymentandDevice Collections,SCCMRemote Tool
• Install Software fromSCCM2012 Software Center
• Packaged& DeployedSoftware MicrosoftLync,Google Chrome,VLCPlayer,MicrosoftOffice,Real
Bridge,Real Page,SysAid
• ConfigurationManagerClient –Initiate Actions/SiteCode Verification/Troubleshooting
• PerformWindows7upgradesonall AMLI Residential LeasingPCs,KioskUnits,BusinessCenterPC’s
and Corporate Users
• Create TaskSequence MediaCreate Win7 Bootable MediaDevices,F12PXEBoot
• Manage Microsoft Excel Windows7ProjectRolloutInventorySpreadsheet
• Manage usersand computersinActive Directory,DHCP,DNS,PasswordResetCreate &Move
computersintothe appropriate O/UContainer
• Manage & Resolve HelpDeskTicketsusingSysAidAgentSoftware
• Create Local and Administrative Accounts,Drive MappingforSharedFilesandFolders
• Configure KioskmodeinWindows7& Create AutoLoginAccountsfor KioskUnits
• Configure Local &NetworkPrintersforHP,Samsung,Lexmark&Brother
• TellerScan/CheckScanner- PerformSetup&Win7 DriverInstallation

4. • PerformOn-Site Windows7upgradesat AMLI Residential Properties
• Backupand Restore UserData usingUserState MigrationTool
• Utilize UPSCampusShip - Packing,Create Labels,Shipping
SCCM Logistics Desktop Lead Engineer
The Home Depot - Atlanta, GA
June 2012 to May 2013
Windows7 PostDeploymentLeadEngineer- SystemsCenterConfigurationManager(SCCM) OS
Deployment(OSD)
• Prepare Home DepotCorporate LaptopsandDesktopsforWindows7 Enterprise Image
• Organize &Manage Windows7 DeploymentPCInventory
• Provide experttechnical directiontoSr.System, System, Associate Engineersandcontractors
• Responsible forQualityAssurance PostWindows7DeploymentZeroTouchInstallation(ZTI)
• InstalledConfigurationManager2007 forAssociate Engineers
• FurnishedSCCMTrainingforNew EmployeesandEndusers
• Analyze andResearchCCMLog Files - SMS Trace32 Log Utility
• ConfigurationManagerConsole:Add/Delete/Update machinestoSCCMCollections
• Initialize RunAdvertiseProgramstobeginWindows7Upgrades
• Initialize F12Bare Metal/RefreshandReplace MigrationstobeginWindows7Upgrades
• Install/RepairSCCMClientcomponents
• SMS/WMI services
• Enable SCCMin systemregistry/UpdateAssignedSiteCodesandSite Assignments
• UtilizedRemoteDesktopConnection
• Back-Upand Restore UserData includingMSOutlookdatafiles
• Manage computeraccounts inActive Directory/Move computeraccountsintoGroupPolicyExperience
• User State MigrationTool (USMT) and MicrosoftDesktop

5. Migration Engineer/Refresh Technician
AKZO NOBEL
August2011 to February2012
3587 ParkwayLane,NorcrossGeorgia30092
Responsible for the following tasks on this desktop roll-out project:
• Set-upNetworkPreparationRoomforMigrationProject
• PreparedMigrationRoomforWindows7 Upgrade & Deploymentusing3HP 2512 pro curve switch
• Workedas a MigrationConsultantwith5 otherteammemberstocomplete a735 desktopunity
upgrade project
• PerformedUpgradesonDell Latitude D630,D620,.E6400 and E6410
• PerformedUpgradesonHP8440 and 8460 series
• Complete end-userDataBackup/Uploaddatato networkshare
• Formatted/PreparedharddrivesforHPimagingprocess,SecurityUpdates
• PerformedManual Installsof SAP,Citrix,ColorManager,Adobe Professional 9.3,BlackberryMobile
DesktopManager
• MonitorSCCMdeploymentsoftware,RunAdvertise,ConfigurationManager
• ConfiguredMicrosoftOutlook2007 including.PSTfiles
• Connectnewhardware suchas HP monitors,desktops,wirelesskeyboardandmouse andprintersto
enduserworkstations
• Registereachmachine online withHPUnityMigrationHelpdesk
• Signoff onUser Migrationdeliveryforms
Information Technology Specialist
Georgia Army National Guard

6. February2009 to March 2010
5019 Hwy 42, EllenwoodGA 30294
• Serve asa technical expertonall supportedautomatedsystemsutilizedthroughoutthe state.Provide
solutionstocustomerrequestsforassistance inresolvinghardware andsoftware problems.
• NetworkSupport - TCP/UDP/DNSConfigurestatic/dynamicipaddressforNetworkandInternetAccess
• VistaFieldingTrainingTechnician - Assistedinthe deploymentof WindowsVistaUpgradesonall
GeorgiaArmyNational Guardsystems
• InstalledWindowsVistaEnterprise,Configure,Activate&Addcomputerstothe NetworkDomain
• CreatedTroubleshootingKnowledge Base usingMicrosoftSharePoint2007
• Remove andreplace defectivehardware components;installsnetwork/peripheral device interface
cards. Performlimitedupgrade of hardware toinclude memory,harddrives,andinstallationof network
interface cards
• OperationsDeskApplicationTicketingSystem
• MicrosoftActive DirectoryServer - Manage User Accountsand PasswordsonGeorgiaArmyNational
Guard Network
• AltirisRemote DeploymentConsole,Remote DesktopSupport,andPC-Anywhere,DSConnect
• Active ClientAgentConsole- TroubleshootGovernmentSmartCardDomainLoginIssues
• Providedsupportonvarioustypesof governmentsoftware applications - IPerms,SIDPERS,Pure Edge,
AFCOS
• Mobile ArmorPolicyServer- AssistedwithUserLogin,ResetUserPasswords,AuthorizedAccessfor
Mobile ArmorLogin
• Back-upOutlook.pstfilesanduserspersonal data
• WirelessSupportforVerizonAirCards,Lostof ConnectivityandCiscoVPN Client
• Installed,Configuredandtroubleshotvarioustypesof local andnetworkprintersandscanners,HP,
Xerox,Lexmark,CannonandBrother