Muneender.j is a software engineer with over 2 years of experience developing and administering Salesforce applications. He has experience building three projects for various clients, including a product sales tracking system for Caterpillar and an insurance management system. Muneender is proficient in Apex, Visualforce, and Salesforce administration. He is looking for a new role that utilizes his skills in cloud computing technologies.

1. Muneender.j
Email: -muneender23@gmail.com Contact: - +91-9885897675
Career Objective:
Looking for a innovative & challenging career in an organization which will utilize my skills to
build an innovative application and want to make my career in cloud computing technology.
Professional Summary:
 Having 2+ years of Experience in Salesforce CRM as Administrator & Developer in SYNTEL
INTERNATIONAL PVT LTD.
 I worked on 3 projects 1. We fix Management System
2. Caterpillar Product Sales Tracking System
3. Financial Management system
 Both the projects build in Salesforce technology, I really enjoyed working with this
technology.
 I learn many things when I was doing these projects
• Requirement gathering based on client business
•How to develop a Salesforce project and what is the life cycle of project
•How to solve the critical problems in developing
•I improve my leadership qualities and time management
 Experience in Salesforce CRM, Configuration, Development, Deployment and system design.
 Good knowledge on Integration
 Data exchange between applications
Work History:
 Currently working with SYNTEL INTERNATIONAL PVT LTD as a Software Engineer from NOV
2013 to till date.

2. Technical Profile:
 CRM Technologies : Sales force CRM
 Programming Languages : APEX, C
 Scripting Languages : JAVA Script
 Web Technologies : HTML, CSS, Visual Force
 Tools : Data Loader, Force.com IDE, Force.com Explorer
 Operating system : Windows Family
Academic Profile:
 Bachelor of Technology from JNTU-H University in 2013 (75%).
 Intermediate from Board of Intermediate with 90%.
 S.S.C with 93%.
Projects Handled:
Project 3:
Client : Prudential Financial, Inc.
Role : SFDC Developer
Environment: Salesforce.com/Apex/Visual force
Description: It is an insurance product, which has various modules. General insurance ,
individual life insurance, Auto, Home and Personal Liability Insurance, group life insurance
etc. The goal of the project is to maintain all activities of Insurance System. Any customer
without visiting to the office manually he can view the policy details as: Policy amounts,
Policy Premium dates, Bonus details and etc. through web. The main purpose of the project
is any customer can pay the premium amount in any branch and they can pay the amount
through online. Administrator is the super user of the system. He is the responsible person
to define policies, policy terms and policy amounts. He can able to view the reports like
Policy details, Branch Manager Details, Agent details, Branch details, Customer details.
Responsibilities:
 Knowledge on integration
 Data exchange between applications
 Understanding the business logic and preparation of technical design document.
 Preparation of the data model.
 Customize and configure the application.
 Customizing records types, fields, tabs, column fields, item options, forms and

3. setup configuration.
 Creating and manage Users, Roles, Profiles, mass updates and renaming records.
Generating up to date Reports
Project 2:
Project : Caterpillar Product Sales Tracking System
Client : Caterpillar Inc, USA
Environment : Salesforce.com
Description:
Caterpillar Inc. is an American corporation which designs, manufactures, markets and
sells machinery and engines and sells financial products and insurance to customers via a worldwide
dealer network.
Responsibilities:
 Involved in Requirement gathering and implementation.
 Worked in Administration, Configuration, Implementation and Support of sales force CRM.
 Good Knowledge in lead case management (Web-to-Lead, Email-to-Case).
 Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding,
Apex Classes and Apex Triggers.
 Created Profiles and Roles based on Organizational role hierarchy, implemented Record-
Level and Field-level security and configured their sharing settings.
 Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
 Created various custom Reports and Dashboards as per the customer requirements.
 Worked on Record Types, Validation Rules, Triggers and Page Layouts.
 Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
 Writing Workflow rules, approval process, defining role hierarchy.
Project 1:
Project : We fix Management System
Client : WeFixNow, United Kingdom
Environment : Salesforce.com, Apex, Visual force.
Description:
WeFixNow provide Emergency Plumbers and electricians throughout the London area.
The application provides the complete CRM solution for an organization with custom built solutions.
This is an automation application for marketing system that is used for tracking all the Cases with
custom built logic’s. The application allows the administrators to assign Cases to their users and
track all their activities

4. Responsibilities:
 Customization as per client requirements.
 Writing Workflow rules, approval process, defining role hierarchy.
 Worked on page layouts and change sets.
 Involved in creating users and managing the profiles, permission sets.
 Worked on creating custom Reports and Dashboards
 Data migration using Data Loader
 Designing Visualforce Pages
 Migration using Data Loader and Eclipse IDE
Personal Profile:
Name : Muneender.j
Father : Muni Krishnaiah.j
Mother : Manjula.j
Sex : Male
Location : Chennai.
(Muneender.j)