This document provides a professional summary for Hariharan Ragothaman. It outlines his 8+ years of experience in software development, with 4+ years focused on Salesforce CRM. It details his technical skills and certifications in Salesforce development and administration. It also lists his work history across several roles and projects in software development, Salesforce customization, and client support.

1. HariharanRagothaman
Hari_appun@yahoo.co.in
Mobile: +1 678 740 1261
Professional Summary
 A dynamic professional with 8+ years of Software Industrial experience in which 4+ years of
Salesforce CRM Experience.
 4 years of Extensive client interaction experienced in good verbal & written communication
skills at Onsite (USA) with world renowned corporations like Solenis (Wilmington, DE), GSK
(Pittsburgh, PA), GE-Power & Water (Atlanta, GA) and GE Water-AI (Boulder, Co).
 Certified Force.com Developer (DEV401) and Salesforce Administration (ADM201).
 Have excellent Hands-on experience in Salesforce Application Development and also
Administration such as User Management, Profiles, Roles, Permission sets, Reports ,
Dashboards Workflow rules, validation rules, approval processes, Formula fields,
Email Alerts, Sandbox Creation , Sandbox Refresh ,License Handling, Code migration
through Change sets and Data Migration through Apex Data Loader and Blue wolf
application Batch jobs.
 Expert in Service Cloud, Sales Cloud and more in Sales force CRM Customization of
Force.com Developments with APEX Class, Visual Force Page and Triggers.
 Worked in ITIL Frame Work and Agile Scrum methodology.
 Key Resource on project team with Develop and execute test scenarios and test cases for unit
and integration testing and effectively interact with Business Analysts, Architects clients and
Management .
 Analyzed and understand the Business requirements with technical feasibility. Providing
recommended solutions to customers in business process, development and maintenance.
 Experience of working in both complete Software development life cycle and also Application
Service and Maintenance involving designing, development, documentation, testing and
maintenance from end to end t
 2+ years of experience Enterprise Application integration Solutions and architecting BPM
solutions for clients across the globe primarily North American Insurance markets.
 1.5 Years of experience in Supply Chain Management Domain in Red prairie tool and
Web Methods Integrator providing solutions for clients across Asia Pacific Regions
 Adept in end-to-end development of software products from requirement analysis to system
study, designing, coding, testing, de-bugging, documentation and implementation.
 Good interpersonal skills, committed towards work, hardworking, orientation and determination
to learn new technologies and take up challenging tasks.
 Good in communication and good team player.

2. Educational Qualification
 M.C.A Master of Computer Application from Bharathidasan University – 2010
 B.C.A Bachelor Computer Application from Madras University – 2007
Visa status:
 H1B
 Validity Till Sep 2017
Certifications:
 Salesforce.com - ADMIN -201 by SFDC
 Salesforce.com- DEV-401 by SFDC
 ITIL (Information Technology Infrastructure Library Management) – ITIL V3 by EXIN
 SCJP (Sun Certified Programmer for the Java 2 Platform) - Standard Edition 5.0 by SUN
Microsystems
Trainings:
 Salesforce.com- Tech Mahindra - Chennai, India - 1 Month
 BIGMACHINES (CRM-Cloud) at Tech Mahindra - Hyderabad, India - 2 Weeks
 CASE-360 (BPM) - Tech Mahindra - Chennai, India - 1 Month
 APPIAN (BPM) - Tech Mahindra - Chennai, India - 1 Month
 PEGA (BPM) - Tech Mahindra - Chennai, India - 1 Month
 TIBCO (EAI) - Tech Mahindra - Chennai, India - 1 Month
Technical Skills
Primary Skill Category : Customer Relationship Management (CRM)
Sub Skills : Salesforce.com (CRM) & BigMachines (CPQ).
 SalesForce.com Proficiency : Configuration, Administration, VF Pages, Apex
Classes, Trigger, Blue-Wolf and Report Scheduler .
 Scripting Languages : Java Script
 RDBMS : MySQL
 Web Technologies : HTML
 SCM : CVS ,SVN
Secondary Skill Category 1 : Business Process Management (BPM) & EAI
Tools : Chameleon, Case 360, Appian, TIBCO - Business Studio,
Contivo, Splunk, Prism, Clear Quest, Redprairie and
WebMethods.
Secondary Skill Category 2 : Supply Chain Management

3. Tool : Redprairie
Domain Skills
 Energy Management,
 Healthcare,
 Banking and Financial Services ,
 Supply Chain Management.
Professional and Project Experience
Project #1: SOLENIS LLC WILMINGTON, DE (Onsite) SEP 15 – Till Date
Role : Senior Sales force Development Lead and Administrator
Environment: APEX, Visual Force (VSF), Data Loader, Blue-wolf Replicator ,SNOW and
Eclipse IDE.
SOLENIS LLC (SOLENIS Support and Enhancement Service):
The Project SOLENIS LLC is a Transition and Migration of applications from Ashland environment to
SOLENIS environment. After migrating the applications, take charge of the support and maintenance
of the applications Solenis –Sales, Dynamic Permission Sets, Global Sales Admin, SFDC-
Chatter, Blue-Wolf Replicator, Blue-Wolf Application Results and Salesforce -Service Cloud
Applications under managed services model. The Support and maintenance Services also includes
Development by implementing change requests and application Enhancements to All Ashland
environment application to SOLENIS Environment by Analyzing and Fixing Technical problems and
works on solutions for the Integration Deployment Phase for Global Market Rollouts like USA, UK
,CHINA and Other Markets..
Responsibilities:
 Experienced in Development and Enhancements on Dashboards, Reports, Forms,
Templates, custom objects, Layouts APEX Coding, Visual Force and Triggers.
 Performed ongoing system administrat on salesforce User Management, Roles, Profiles,
security settings, object relationships, Fields, Sharing Rules, Permission sets, profiles
workflow rules and data integrity.
 AS CAB Manager in ITIL Process needs to review all changes and Approve change
Requests for all Applications.
 Sandbox Creation , Sandbox Refresh ,License Handling, Code migration through
Change sets and Data Migration through Apex Data Loader Tasks.
 Expert in Force.com application development, salesforce.com integration and extension,
features, designing solutions, using the Force.com API, APEX, Visualforce, applications from the
AppExchange and other tools that extend the product.
 Taken care of monthly apex batch jobs, Blue-wolf replicator issues , monthly tasks such
as currency uploads, pricing-condition batch jobs (to SAP BW)
 Helped drive end-user adoption of Salesforce through documentation, support and training of
new and current employees.
 All Project management activities associated with further Salesforce developments and
integrations.
 Evaluated all SaaS vendors’ operational practices, security and system architectures.

4.  Maintain and monitor all the Salesforce.com applications in all the environments that is,
development, staging (QA) and production, Fixing all the bugs that may arise in production
(Incident Management), Find the Root cause and give the Permanent solution for known
errors (Problem Management), Deployment of the enhanced modules (Change
Management), Handling all Sales force Administration Activities (Service Management), Unit
Testing and integration testing of the enhanced modules.
 Establish and maintain data quality through daily/weekly/monthly/quarterly reporting.
 Solving All incidents, Service Request and also implementing the change requests in production
by providing right solution Technically at the right time in CAB meetings.
 Worked on all salesforce Administrative Tasks and also developing salesforce Apex class, Visual
force page and Triggers based on Requirements Coming from Demand Management.
 worked database de-duping and clean up procedures, including data migrations and mass data
uploads.
Project #2: GlaxoSmithKline (GSK) Pittsburgh, PA (Onsite) Jan 14 – Aug 15
Role : Senior Sales force Consultant
Environment: APEX, Visual Force (VSF) and Data Loader Salesforce.com, Chameleon, Remedy and
Eclipse IDE.
GlaxoSmithKline (GSK SFDC Support Service):
The Project GlaxoSmithKline is to Provide Support and maintenance Services and also includes
Development by implementing change requests and application Enhancements to All CRS, MED-E-REP,
E-PET, I-field Russia GSK application by Analyzing and Fixing Technical problems and works on
solutions for the Integration. Deploying the Change sets for Global market Rollouts and User access
management activities.
Responsibilities:
 Maintain and monitor all the Salesforce.com applications in all the environments that is,
development, staging and production, fixing all the bugs that may arise in production,
Deployment of the enhanced modules, Unit Testing and integration testing of the enhanced
modules.
 Organizing Business workshops to define objectives, scope and requirements for the project
and Requirements gathering and analysis by Co-ordinate with USA based business to
understand application requirements, Creating Change and Deployment request for various
markets in Chameleon tool also updating and tracking the chameleon tools.
 Provide technical support to all the CRM-SFDC based applications of GSK through Apex coding
and Visual Force Pages
 Analyzing technical problems and fixing solutions for the Integration with the various system
involving in the project and Facilitate SIT, UAT for the business users, capture issues, transform
them to technical language and deliver them with precision.
 Collaborate with other technical specialists with running, verifying test scripts for Deployment
activity, Developing reports and dashboards for the application based on the requirements and
Deployment of the change requests.
 Preparation of Functional AUD, Business Approval document, Development Complete
Document, Change Request Form and Standard Operating Procedures Documents.
Project #3: GE-Energy Atlanta, GA & Boulder, CO (Onsite) Feb 12 – Dec 13
Development Lead and Business Analyst

5. Environment: Force.com, Sales cloud, Bigmachines, BML, APEX and VSF
BigMachines Implementation: The Project focuses on Building, Migrating and cloud enabling various
segments of GE Energy has initiated large scale ITO re-platform program using Salesforce.com and
BigMachines. The scope includes a unified ITO solution implementation across multiple P&Ls cutting
across 3 major business units - Energy Services, Oil & Gas, and Power & Water.
The configuration and proposal generation scope is implemented using Big Machines. Implemented all
Configuration rules, Involved in Migration from dev to test and production environments, Involved in
Bug root cause analysis and Bug Fixing, Complete commerce implementation including BML for pricing
and Integration XSLs and Doc Engine for PFF outputs.
Responsibilities:
 Requirements gathering and analysis for both SFDC and BigMachines.
 Organizing Business workshops to define objectives, scope and requirements for the project.
 Creating Mapping and configuration Sheets for Integration.
 Capturing and creating the data migration template and performing data loads.
 Creating Attributes in BigMachine quotes and Adding the Rules.
 Validating the BigMachine quotes From SFDC opportunity.
 Preparation of Functional and Standard Operating Procedures Documents
Project #4: AT&T - Chennai, India Jul 11 – Feb 12
Role : Team Lead
Environment: Java, JSP, JavaScript, Ajax, SQL Server, TIBCO Designer, Business Studio, Contivo,
EMS Altova XML Spy, Toad, MySQL Server Management, Windows XP, and UNIX.
ATT-ACSI: CSI is an enterprise messaging solution built upon the TIBCO Active Enterprise suite of
products. This messaging middleware integrates internal and external systems through the use of
custom built adapters, with the underlying messages transported using TIBCO Rendezvous.
 The main source of all Troubleshoot information that CSI is publishing through Troubleshoot
management system. The messages received from these source systems need to be published
to one or more consumers of billing system data. Currently each of these systems has its own
adapter that transforms and routes the messages. The messages received from the billers
contain the routing information aka the message qualifiers which tells CSI where the message
needs to be sent.
Responsibilities:
 Organizing Business workshops to define objectives, scope and requirements for the project
 Interacted with the Clients and Creating a New Interfaces and Adapters using Designer
 Creating or changing the new Interfaces and doing mappings in Contivo and generating their
XPDL.
 Analyzing technical problems and creating solutions for the Integration with the various system
involving in the project
 Generating Mapping rules, Mapping the Schemas and Builds and Deploy the Project using
Maven and updating Docs in My Prism.
Project #5: Citi Fund Services Canada - Chennai, India Feb 09 – Jul 11

6. Role : Senior Computer Programmer
Environment: JavaScript, TIBCO Designer, Case 360, MS Visio and MySQL Server Management
CITI-TAMPA, Columbus and New York: Citi Canada along with Citi Funds Services Canada (CFSC)
currently uses “Imaging Workflow and Archive system” (WIS) to electronically store paper documents
(imaging aspect) and distribute them to various individuals and departments for processing (Workflow
aspect).
 This application is gathered to have been built using Global 360’s Execute360 platform during
2002.
Responsibilities:
 Expert in Citi fund services Business and functional knowledge.
 Designing the Work Flows in Microsoft Visio and integrating with the Case 360 tool.
 Understanding Business needs, Creating validation Scripts and Automation in JavaScript.
 Creating Customized Reports using SQL Queries in case 360.
 Handling incidents, fixing problem, Resolving bugs and improving the application by Code Clean
up and Code review as per Java Standards in Case 360 Tool.
 Deploying the code through various stages to Production like integrating with CITICONNECT
through JMS (Java message service) and Web services using java.
Project #6: Flextronics India Private Ltd., India (Onsite) Nov 08 – Feb 09
Role : Computer Programmer
Environment: Oracle-PL/SQL, UNIX, Oracle and Access, Redprairie, WebMethods, Baan, Solve IT,
GOSS, Windows and Linux.
Redprairie DLX. Warehouse Management System (WMS): The warehouse management involves
four different vendors, logistics and carriers like Logitech, Spare Parts Logistics, HP Trilogy Venry
Netherlands and HP SPL Manchester.lvl America.
 The main objective of this project is to provide complete system level process operations which
are carried out in warehouses which were located in location Venray, Louisville etc.
Responsibilities:
 Prepared all the documents for hp trilogy process and all the support process.
 Educated the Computer Programmers by innovative approach to fix all the integrator issues
quickly and correctly by means of short cut queries.
 Implemented ITIL process for the betterment of project and prepared additional support
documents for the team leaders and Computer Programmers.
Functional Skills: To provide 24/7 L3 support for RP application and to fix all the issues in the web
methods, Baan and in the integrator (RP).
Project #7: General Motors, USA - Chennai Apr 08 – Nov 08
Role : Computer Programmer
GMCG US Brands: US Brands is a group of GM websites and applications supporting the US B2C
space.

7.  The core sites include gm.com, buick.com, chevrolet.com, cadillac.com, pontiac.com, gmc.com,
oldsmobile.com, hummer.com, saabusa.com.
 It consists of seven functional modules. 1) Dealer locator 2) Vehicle Locator 3) Build your own
4) Window sticker 5) Comparator 6) Messaging 7) CUV.
Responsibilities:
 Status Monitoring in Site scope for all US brands Application.
 Analyzed and provided feasible solution for SEV2 issue.
 Fixing all the issue of new development team of NJI’s.
Environment: Java, Oracle 9.2.0.7, Eclipse3.1, EARS Remedy, Site Scope, Windows 2000, Intel 512
MB RAM, and Pentium IV.
Project #8: General Motors - India Oct 07 – Apr 08
Role : Computer Programmer
Environment: Oracle, SQL, MS-Access, Toad, Putty, OVSD, Windows XP, and Unix.
GM HP 3 Years Sustain: The scope of GSC09 Project is to provide application sustainability to GM
Business Planning and system applications across 5 regions.
 The “Support and Sustain” services include Incident/ Problem Management, Availability
Management, License Management and Release Management.
 My part of work in OM Team is to perform Knowledge Transfer, Support and Maintenance of the
application in collaboration with HP. and my part of work in OM Team.

Responsibilities:
 Taken up the process of extracting the ticket details of the tickets that have fallen within any
past time and period from the OVSD.
 Possess knowledge on ATAS an automated tool that is been used to handled service tickets.
Personal Details
Father’s Name : P. Ragothaman
Date of Birth : 10th Dec 1986
Nationality : Indian
Sex : Male
Languages Known: English, Tamil and Telugu.