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Sandra Reid is a rehabilitation professional with experience in physiotherapy assisting and administrative roles. She has skills in customer service, medical terminology, and various physiotherapy techniques. Reid obtained certification in first aid and CPR. She holds an education in Physiotherapy Assistant/Occupational Therapy Assistant and has worked in physiotherapy clinics assisting patients and with evening reception duties. Reid has also worked in food service roles at Tim Hortons and Subway, where she gained experience in customer interaction, cash handling, and maintaining stock.
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Comunicación, Imagen, Gestión de Marca y Posicionamiento
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Lockeport Medical CenterMission and VisionAs the regional .docx
Lockeport Medical Center
Mission and Vision
As the regional leader in advanced medical care, we take our responsibilities seriously. Our vision and core values help guide us as we work to help and heal each patient in our care. We provide the community quality health care services through the compassionate hands of well-trained staff, in a technologically advanced, cost-effective manner.
Our Mission: To improve the health of the people of the state and surrounding region.
· Serve people as a not-for-profit health system governed by a voluntary community board.
· Ensure sustainability through stewardship of the community's assets.
· Provide quality services in a compassionate and cost-effective manner.
· Collaborate in order to improve access across the entire continuum of care.
· Promote wellness and health to benefit the community.
2020 Vision
A regional diversified health system providing superior care and service to patients and their families through a full continuum of integrated services, education, and research.
Major Strategies: "DEEDS"
Develop people
Excel in patient quality and safety
Enhance operational and financial performance
Develop the health system
Strengthen key relationships
Our MERIT Values
Five core values: Mercy, Excellence, Respect, Integrity and Trust/Teamwork. These values form the foundation for our culture at Lockeport Medical Center.
Mercy
We work to create a caring and compassionate environment responsive to the emotional, spiritual, and physical needs of all persons.
Excellence
We strive to meet or exceed patient/customer needs and expectations and work as a team to improve every aspect of care and service in our organization.
Respect
We value the innate dignity of all persons, respect their uniqueness and diversity, and enable the development of each one's full potential.
Integrity
We are consistently open, honest, and ethical, as the ideal means to protect overall safety and ensure confidentiality and privacy.
Trust/Teamwork
We say what we mean and do what we say. There is open and honest communication with patients and among staff. We recognize everyone’s contributions for the benefit of the patient. We strive to enhance the health of the communities we serve, and work in cooperation with other organizations to protect our vulnerable populations throughout the region.
Job Description
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Department: Operating Room
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Essential Job Functions
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- 1. SANDRA REID A positive, patient rehabilitation professional that can adapt too many work environments effectively SKILLS AND QUALIFICATIONS: Administration and Customer Service • Growing knowledge of Microsoft Office 2010 (word, excel, PowerPoint). • Excellent written and verbal skills gained by working with the public for several years on a face to face basis. • Very adaptable to any work environment. • Inventory count and practicing First In First Out methods. • Resolved conflicts through listening attentively, offering resolutions and escalating to management if required while maintaining calm at all times. • Team leader offering direction and support for co-workers. • Take initiative to complete tasks during down times. • Trustworthy and Bondable. Medical • Utilized medical terminology in regards to general anatomic, musculoskeletal, cardiovascular, respiratory/nervous system, movement and exercise. • Obtained basic knowledge of anatomy and physiology of body systems, and their associated disorders, with emphasis on musculoskeletal and neurological systems. • Completed an overview of Occupational Therapy such as broad aspects of treatment and treatment applications, including work hardening. • Practiced various physiotherapy techniques used in assisting patients with mobility and maintaining mental health. • Investigated human development from birth to elderly examining cognitive, social and motor development. Interpersonal and Customer Service Skills • Interacted effectively in a diverse environment with staff and clients by using verbal and nonverbal forms of communication. • Increased basic knowledge and skills required to interact safely with variety of clients by functional movement and rehabilitation using ambulatory aids, observation skills, reporting, documentation and therapeutic exercise. Certifications: • Certified in Standard First Aid and CPR Level C
- 2. SANDRA REID EDUCATION: Physiotherapy Assistant / Occupational Therapy Assistant, triOS College 2015 EXPERIENCE: PhysioCare Physiotherapy, Oshawa, August – November 2015 • Treated clients under the supervision of a Physiotherapist using modalities including, Interferential Current Therapy (IFC), Transcutaneous Electrical Nerve Stimulation (TENS), Neuromuscular Electrical Stimulation (NMES), Ultrasound, LASER, Paraffin Wax treatments, Thermotherapy and Cryotherapy. • Evening reception duties such as confirmation calling, booking appointments, accepting new clients and putting them into the system, debit and MasterCard payments as well as invoicing and printing receipts for clients. • Responsible for sanitizing tools and machines regularly as well as ensuring all linens are cleaned and stocked at all times. Service Representative, Tim Hortons, Oshawa, 2012-2014 / 2004-2007 • Greeted customers in a friendly manner, verified order was heard correctly and served professionally within tight time frames. • Monitored stock levels frequently to ensure they were filled and available to perform duties. • Served effectively in fast paced environment maintaining company customer service performance requirements. • Processed cash and debit transactions with Point of Sale system. • Maintained a sanitary, safe and organized work environment with supplies and physical environment meeting health and safety standards. Sandwich Artist, Subway Incorporated, Oshawa, Ontario 2009-2012 • Precision and utilizing hand dexterity preparing products during multiple shifts. • Stocked all supplies to maintain efficient work flow. • Received inventory and manually transferred to stocking area and retail display areas. • Trusted to open and close store, balanced cash drawers.