• INTRODUCTION • PRINCIPLES OF MANAGEMENT • MANAGERIAL ACTIVITIES OF HOSPITAL • PROFESSIONAL/TECHNICAL MANAGEMENT OF HOSPITAL  TECHNICIAN  TELEPHONE OPERATOR  HOUSE-KEEPING  THE LAUNDRY • FUNCTIONAL MANAGEMENT  PLANNING  ORGANISING  STAFFING  DIRECTIMG  CONTROLLING • ADMINISTRATIVE MANAGEMENT  MARKETING  FINANCE  HUMAN RESOURCE  QUALITY • ISSUES IN HOSPITAL MANAGEMENT • MAJOR PROBLEMS IN HOSPITAL ADMINISTRATION • STEPS IN PROBLEM SOLVING • APPROACHES TO PROBLEM SOLVING  ROUTINE APPROACH  SCIENTIFIC APPROACH  DECISIONAL APPROACH  CREATIVE APPROACH  QUANTITATIVE APPROACH • Comparative assessment of management process between Hospitals and Productive Industry

1. Managerial Activities
For Effective Hospital
Functioning
Submitted By: Sandeep Singh
MBA-HCS, MPH, MHA, B.Pharmacy, Cert. Medical Tourism, Cert. Internal
Audit Training Prog NABH,PG. Cert. Quality Management in Allopathic Clinics,
Fellowship HTA
iamsinghsandeep@gmail.com

2.  According toWHO” A hospital is an integral
part of social and medical organization, the
function of which is to provide for the
population complete health care, both
curative and preventive, and whose
outpatient services reach out to the family
and its home environment; the hospital is
also a centre for the training of health
workers and biosocial research.

3.  Henri Fayol / Henry Fayol considered the
father of modern management defined :
Management is to forecast, to plan, to
organize, to command, to coordinate and
control activities of others

4.  Determining
the goal and
objectives of
organization

5. • Acquisition & Utilization of
resources
• Institute Communication System
• Determining Control Procedures
• Evaluating the performance of the
enterprise

6.  Division of work
 Authority and responsibility
 Discipline
 Unity Of command
 Unity of Direction
 Sub-ordination of individual interest to general
interest
 Remuneration of staff
 Centralization

7. • Scaler Chain
• Order
• Equity
• Stability of Tenure
• Initiative
• Esprit de corps

8.  Determination of Goals & Objectives
 Facility and Programme Planning
 Financial Management
 Personnel Management
 Coordination Departmental operation
 Programme review and evaluation
 Public and community activity
 Health Industry Activity
 Government relatedActivity
 Educational Development

9. 1. Professional /Technical Management
 Doctors
 Nurses
 Technicians
 Telephone operator
 Housekeeping
 Laundry

10. 2. Functional Management
• Planning
• Organizing
• Staffing
• Directing
• Controlling

11. 3.Administrative Management
• Marketing
• Finance
• Human Resource

12. 4. Quality Management
• Process Mapping
• Job Sequencing
• Root Cause Analysis
 Fishbone Diagram/Ishikawa
 Tree Diagram

15.  Lacking of national policy on the hospital
management
 Undefined duties and the responsibilities of a
hospital manager
 Poor communication and team spirit among the
functionaries.
 In different hospitals in the medical system, there
is lack of coordination and cooperation.
 Absence of a national accreditation board of
hospitals
 Hospital administration must be recognized as a
distinct and essential specialty.

16. • Shortage of hospitals and the beds
• Management-by-crisis and ad hoc-ism in day to day
administration
• Hospital staff workload
• The expansion and modernization of the existing
hospitals
• Storage of scientific planning and management in the
emergency services
• Poor care system to the patients
• Resource mobilization and cost containment
• Absence of planning and management
• Budgeting
• Shortage of incentives for better work

17.  Leadership in Hospitals
 Lack of funds for hospital Services
 High degree of turnover
 Stringent control
 Ineffective allocation of work and manpower
utilization
 Absence of policies for motivating
employees
 Difficulty in adaption to external pressure

18.  Routine
 Scientific
 Decisional
 Creative
 Quantitative