The document is a resume for Mira Khatri who is applying for a medical office assistant or receptionist position. She has over 8 years of customer service experience in retail and healthcare. She possesses strong administrative skills including scheduling appointments, processing billing, and maintaining medical records. She is proficient in various medical software programs and has a diploma in medical office assisting. Khatri is looking for an opportunity where she can utilize her skills and experience providing exceptional customer service in a healthcare setting.

1. MIRA KHATRI
60 Lightcatcher Circle, Brampton, ON L6P 3P5
Res. (905) 488-0562 Cell (647) 220-9997
Email: mirakhatri@hotmail.com
MEDICAL OFFICE ASSISTANT/ RECEPTIONIST
HIGHLIGHTS OF QUALIFICATIONS
 Over eight years of outstanding customer care service experience across retail sales and healthcare
industries.
 Excellent work ethic, attentive to detail; high personal standards, dependable, outgoing, enthusiastic
individual, work well and calmly in stressful, changing situations.
 Multi –tasked oriented, capable of prioritizing, delegating and staying focused on providing customer
focused care. Positive attitude and adaptability to change,strong problem solving abilities.
 Able to work with minimal supervision and as a cooperative team member. Values team based
environments. Accepts role as assigned and strives for excellent results.
 Broad knowledge base relating to medical terminology, medical transcription, billing insurance / coding,
medical office procedures and bookkeeping with a commitment to continuous learning.
Possessing the following skills set:
 Medical and Physiology Terminology
 Proficient in Microsoft Office Suite
 Appointment booking with EMR Advantage,
OSCAR, MEDTECH, P & P and ABELMED
 Electronic Medical Record System (EMR)
 CPR and Standard First Aid (2014)
 Update CPSO Information in the system
 Maintain Records/ Documentation
 Typing speed of 35-40words per minute
 Administer manual blood pressure tests
 OHIP Billing and Medical Administrative
 UNIVERSAL OFFICE(ANTIBEX) system
 Customer Relations/ Service Excellence
 Cash Transactions (Debits, Credits,
Balancing)
 Data Entry
 Team work
 Maintain Confidentiality
 Highly Organized
 Time management
 Inventory Management
 Fluent in Gujarati, English, Hindi
 Punjabi, Urdu (Language)
 Quick Books and Simply Accounting
RELEVANT SKILLS SUMMARY
Medical Administrative Skills (Acquired via Placement and Employment)
 Welcomed patients, families and visitors, worked with a diverse senior patient population on a daily basis
and provided support to seniors
 Scheduled and confirmed appointments for patients, greeted patients on arrival in a professional and
friendly manner; directed and assisted patients appropriately
 Utilized respect and confidentiality when dealing with staff and patients. Helped disable and patients with
physical difficulties. Able to work with minimal supervision and as a cooperative team member.
 Familiarized with reading lab reports, Administered manual blood pressure tests
 Organized recording keeping of monthly invoices, statement,and OHIP billing. Utilized OHIP Medical
Billing to process OHIP claims.
 Recorded doctor’s initial and comparative examinations, typed and processed doctor’s report. Verified and
filled in essential information in the medical record. Entered patient demographics data and insurance
information into the system.
 Answering patient inquiries, writing receipt and other tasks as necessary
 Participated effectively as member of small medical group. Regulated doctor’s appointments through
system based on time management

2. page 1 of 2
MIRA KHATRI
Res.(905) 488-0562 Cell (647) 220-9997 mirakhatri@hotmail.com
Relevant Skills contd.. page 2 of 2
 Prepared patients files for the doctor with complete information in a timely manner resulting in an efficient
release of information, prepared information, analyzed data, organized, performed data entry
 Cross-checked and field inpatient admission forms; inputted data on the WHOS Data Quality data base
 Confirmed and updated physician information; filing charts and managing records of 12 General Practice
Medical Doctors and Family Physicians
 Used OSCAR system (Electronic Medical Records Program)
 Knowledge of UNIVERSAL (ANTIBEX) system to update in-house data recording
 Registered patients in multiple departments such as Physiotherapy and Occupational Therapy and
Diagnostic Image department. Knowledge of using MEDTECH system (WHOS)
 Located patient files upon arrival in a prompt manner; printing medical records and Labels, and attaching
identification bracelet
 Booked diagnostic tests by phone, fax and/or Electronic Patient Record with various testing departments;
MSM Booking, Knowledge of Image Management(Film Library), Burning Imaging CDs, work at Remote
Desk for X-Rays, CT scan, MRI, Angiography for Emergency patient
 Faxed patient reports to physicians and contact doctor’s offices to verify receipt of various test results, scan
patient documents and save it in the computer system
Customer Service Skills (Retail/ Health care Sector)
 Greeted and approached customers with a professional, courteous and friendly attitude identifying
immediate needs providing information with courtesy
 Provided information to customers pertaining services identifying individual needs and take appropriate
actions to ensure total customer satisfaction
 Successfully attended to a high volume of inbound telephone calls from diverse client group and answered
queries in a professional and courteous manner
PROFESSIONAL EMPLOYMENT / PLACEMENT HISTORY
Best Buy 2015
Woodbridge, ON
Medical Office Assistant 2014 - 2015
Malton Medical Group, Mississauga, ON
Medical Office Assistant (Internship) 2014
William Osler Health System, Brampton, ON
Medical Office Assistant 2014
Cardiomed Health Clinics, Brampton, ON
Customer Service Representative 2005 - 2013
Zellers,North York, ON
EDUCATION
Medical Office Assistant Diploma TriOS College,Brampton, ON Oct.2013 – June 2014
(Simply Accounting, QuickBooks, Microsoft Office 2010, Medical Office Administrative Procedures)
Introduction to Microsoft Office 2000 Certificate Soft Train Institute, Toronto,ON
Bachelor ofCommerce Gujarat University,Ahmedabad, India
COMPUTER/TECHNICAL:
Proficient in - Word, Excel and other Microsoft programs, Medical Terminology, Anatomy, Medical Transcription,
Bookkeeping, and received training in the EMR software,Scanning, copying, documentation, Fax and telephone
systems