Desirei Miller is seeking a position that utilizes her skills in customer service, medical assisting, and personal training. She has over 5 years of experience in various medical assisting and customer service roles, including at family practices, urgent cares, and fitness facilities. Her education includes degrees in medical assisting and personal training. She is skilled in areas such as coding, medical terminology, patient care, and using various medical software. References are available upon request.

1. Desirei B. Miller
1015 Preserve Ave. Naperville,IL 60564 512-923-2404 desireimiller@gmail.com
Career Summary:
As an experiencedcustomercare professionalIsetgoalsto enrichanyfacilityinwhichI
choose to become affiliatedwith. I have proven tobe an assetwhohas grown withinmany
organizations, provingmyleadershipskillsanddetermination. Ilookforwardtopresentingall
of myprofessional,cognitive,teambuilding,leadershipandpractical capabilities toyour
company.
Skills Profile
Office: ICD9/ CPT Coding,Insurance Verification,Medical Terminology,PatientCharting&Scheduling,
Rx Abbreviations,Multi-line phones,Fax,Scanning,Filing,Medisoft,Word,Powerpoint
Customer service advantages: Previous experience with diverse clientele, Ability to
interact on numerous levels with customers, piers, managers, healthcare professionals, Key
points of excellence range from leading a team to solving issues for customers in variant
emergent and non-emergent situations.
Education
College ofHealthcare ofProfessions May 2013
Medical Assisting
College ofHealthcare Professions May 2012
PersonalTraining
Experience
SalesAssistant/Customerservice representative, 11/2015 to 2/2016
LightologyChicago,IL
 Assistingtwolightingconsultantsinreturns,sales,andlightingneedsof clients
 Processingpaymentsinperson andoverthe phone
 Problemsolving phone callsforcustomersatisfactiontokeepsales
 Workingcloselywithshowroommanageronpricingandchangingtags forshowroomfloor
displays
 Customerservice atfrontdesk,lookinguporders,trackingandmakingcontactwithvendors
Medical Assistant 7/2014 to 9/2015,
LeanderFamilyMedicine Leander,TX
• Practicedina familybasedclinic,assistingphysiciansandnurse practitionerswithinoffice
procedures
• Submittedonline andphone referralsforpatientsasdirectedbyphysiciansorders
• Presentedqualitycare forall patientsneedsoverthe phone orinthe clinic
• Workedindependentlyinmedical assistingrole astogive injections,blooddraws,EKG,TB
testing,eye exams,small surgerysetupsetc.

2. Desirei B. Miller
1015 Preserve Ave. Naperville,IL 60564 512-923-2404 desireimiller@gmail.com
Medical Assistant, 07/2013 to 06/2014
ConcentraUrgent Care Austin,TX
• Practicinga wide range of medical assistingdutiesforurgentcare,physicals,followup
appointments,andnewinjuriesandemergencysituations
• Packagingandcollectingbloodspecimen,othercultures
• Drug screeningforDOT/Non-DOTcertifications,BreathAlcoholtesting,andHaircollection
• All variationsof injectionsandmedicationadministration
CertifiedPersonal Trainer, 05/2012 to 06/2013
24 Hour Fitness Pflugerville,TX
• Designed customized exercise/diet recommendations for each clients specific needs
• Instructed gym members about correct weight resistance,and cardiovascular equipment
• Scheduled and conducted fitness orientation appointments with new members
• Maintained detailed records of clients’progress
Physical Therapy Technician, 02/2012 to 05/2012
Catz Physical Therapy- Austin,TX
• Treated each patient accordingto written plan of careto meet predetermined needs
• Worked closely with therapists backingthem with quick problemsolvingsuggestions based on patients
abilities
• Handled documentation of individual patientrecords
• Learned new concepts quickly and efficiently strategized to challengepatients safely and accurately
• Temporary position
AssistantManager,10/2010 to 1/2011
Vector Marketing – Cedar Park, TX
• Trained, coached and mentored staff to ensure smooth adoption to new program
• Held interviews and hired new sales representatives for the growth of the company
• Led hands on largegroup presentations on a daily basis,settinggoals for each rep individually
• Scheduled appointments with prospective clients over the phone as well as team meetings
Certifications/Recognitions
PTA Global CertifiedPersonal Trainer Valedictorian2012
CPR/FirstAid VolunteerRunningCoach(24 Hr Fitness)
FoodHandler Drug ScreenCertified
BreathAlcohol Techniciancertified Hair CollectionTechniciancertified
References:
Vaishali Vaidya/Physician’sAssistant 908-398-6516
Lisa Martinez/FrontOfficeLead 719-216-3150
Christie Powell/Physical therapist 512-567-5725
ParisAlexander/Customerservice representative 773-981-2665