1. DONNA GRAHAM
(703) 489-0693 │ donnagraham.work@gmail.com│ https://www.linkedin.com/in/donnagraham
BUSINESS ANALYSIS PROFESSIONAL
Results oriented Senior Business/Systems Analyst with over 20 years of experience and an extraordinary record of
implementing business solutions that meet the needs of the organization. A proficient problem solver with an aptitude
for innovation and solutions development along with an emphasis on exceeding client expectations.
AR E A S O F E XP E R TI S E
 Effective Leadership
 Develop SharePoint Environments
 Strategic Planning& Analysis
 Analyze Existing Business Systems
 Exceptional Multitasking
 Site/Workflow Creation
 Team Management
 User Training/Support
 Agile Methology
 Tactful Communications
 Software Project Lifecycle
 Internal/External Liaising
P R O F E S S I O N A L E XP E R I E N C E
CARFAX, INC., Centreville, VA July 2007 – January 2016
Senior Application Administrator/Business Analyst
 Improved company business processes and streamlined employee work processes by identify and define
solutions that will maximize the value of business process while acting as Business Analyst and Project Manager
using Agile Mythology for several Salesforce, SharePoint, and Security projects.
o Gathered and document user requirements
o Created Story Cards using: AS ‘requestor position’, I want ‘describe what the requestor is asking for’, so
that ‘what will provide acceptance criteria
o Manage the Story Cards for the project statuses and keep the customer up to date
o Negotiate between stakeholders, programmers, application administrator, and user for the best solution
available
o Involved in morning standups for progress on the project and risks that need resolution
o Create diagrams and flow charts to depict the solutions
o Create training documents and train users on solutions
 Advanced company objectives and consolidated labor resources within capacity by diligently accomplishing the
following:
o Administrate and support six individual Business Units, each with its own Business to Business (B2B),
Salesforce Sales, and Services work groups, and their business processes.
o Implemented e-Contract automation processes using DrawLoop and DocuSign within Salesforce for each
business units
o Managed Salesforce security with Profile and Role for objects, field, record types and page layouts
o Configured application changes with workflows, permission sets, list views, and new or updated
business processes within Salesforce
o Resolved access issues for individual access and Okta Single-Sign-On issues
o Created, managed, and documented SOX auditable process for financial application user access changes
which totaled on an average of over 50 transactions and changes per month
o Managed the Legacy Onboarding application for Human Resources and made changes as requested
 Ensured company met its operational objectives within capacity as SharePoint ‘Site Collection Administrator,’
Project manage,’ and ‘Architect’ by engaging
o Implemented SharePoint and Intranet from a Legacy Intranet entity
o Designed, implemented, customized, upgraded and migrated solutions corporate-wide with over 600
users
o Configured workflows, customized lists and libraries, automated processes, designed team sites and
trained users
o Improved employee morale and productivity by consistently maintaining an enthusiastic, organized and
self-motivating disposition while working under pressure to meet myriad of concurrent deadlines

2. Donna Graham Resume, Page 2
o Monitored, updated, and maintained existing Cold Fusion home-grown legacy environment software
systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy
environment
 Mitigated company liability by ensuring consistent Sarbanes-Oxley Compliance when working with corporate
entities and providing user access with Finance access, namely engaging in the following duties:
o Working with the internal security manager and external Auditors (from Ernst & Young) to evaluate all
finance access to establish internal controls and procedures for financial reporting, reducing the
possibility of corporate fraud
o Cooperating with DBA’s creating a middle application to request, monitor, and report on new hire and
user changes for access with an approval process
 Supported Users with customer service issues with SLA timelines
o Completed an average of 150 ServiceDesk Plus requests per month for user issues which included access
issues, software issues, configuration issues, training issues, and moving request to Mingle Application
for managing Agile projects when the request was of project size
o Worked independently with customers on their issues
o Screen shared to resolve issues with customers outside of the office
CARFAX S E L E C T AC C O M P L I S H M E N T
:
o CARFAX Information migration from legacy intranet as implementing SharePoint for entire company in
6 months with one System Administrator to assist
o Execution and delivery of the e-Contract project with extra functionality a week ahead of schedule
o Expediting sustainable process for Onboarding and Sarbanes-Oxley audit unilaterally
o Oversaw all corporate onboarding tasks (New hire, job change, Departure, Title Change, Supervisor
Change) and simultaneously supported all the other applications
T E C H N I C A L P R O F I C I E N C I E S
Technology Experience
Oracle, SQL Server, MS Access, SQL, PL/SQL, InfoPath, SharePoint Workflows, SharePoint Designer, Okta Single Sign
On, Scrum/XP Practices, Sarbanes-Oxley Internal Access Compliance, Mingle, Agile Mythology, Waterfall Mythology
Core Business Applications Experience
CRM (Oncontact, SalesForce), E-Contract (Drawloop), E-signature (DocuSign), Financial & Billing (MAS200), Customer
Support (RightNow), Email Marketing (SilverPop), Trouble Ticket (ServiceDesk+), Recruiting (OpenHire), and Content
Management/Document Management (SharePoint)
E XP E R I E N C E H I S TO R Y
Freddie Mac, McLean, VA, September 2006 – July 2007
BearingPoint / RSI Contactors, Springfield, VA, August 2004 – September 2006
Datatel, Inc., Fairfax, VA, October 1998 – July 2004
Logistics Management Institute, McLean, VA, February 1995 – October 1998 – Secret Clearance
Institute for Defense Analysis, Alexandria, VA, January 1989 - February 1995 – Secret Clearance
E D U C A TI O N & M I L I TA R Y S E R V I C E
Honorable Discharge, United States Marine Corps, August 1982
Honor Graduate, Military Occupations Specialist
SharePoint Administration
SalesForce Administration
Member, SharePoint Northern VA User Group
Founder and Organizer, Salesforce Admin Training Meetup