1. AMANDA L. THORNSBERRY
615.972.2272 mobile 615.344.1016 work amanda.thornsberry@hcahealthcare.com
SUMMARY
Highly accomplished Project Manager and Technologist with the primary skill set as a team leader and
information technology professional who uses an analytical driven approach to managing projects and
implementing new technology in a print center environment.
AREAS OF EXPERTISE
 Responsible for the deployment and integration of automated workflow solutions.
 Experience in web development applications and HTML coding.
 Built and implemented a SQL Server Database for the management of operational information.
 Led a team to successfully improve operational deliverables by 50%.
 Managed a Lean Six Sigma project successfully improving productivity and supply management.
 Developed, written and implemented processes to improve operational workflow performance.
 Experience in creating detailed Crystal Reports and complex Excel Spreadsheets.
 Monitor, maintain and provide technical support of all operational software applications.
 Experienced marketing designer and creative project manager.
PROFESSIONAL EXPERIENCE
XEROX LARGE ENTERPRISE OPERATIONS, MIDSOUTH, Nashville, TN 2008 – Present
Document Technologist Supervisor 2013 - Present
Areas of operational responsibility: Coordinate & Lead Team Meetings, Responsible for Supervising a Team
of 14 Associates, Provide Training and Direction to Team, Ensure Operation Meets or Exceeds Contractual
Agreements, Provide Daily Operational Support to Operation Manager (including empowerment to make
business decisions in their absence), Train and Mentor Team Members, Project Management, Customer
Support, Technical Support for all Software Applications, Maintain and Monitor Server Based Applications,
Build and Maintain Online Ordering Portal, Supportfor Creative Design Team, Maintain SQL Server Database,
Oversee Inventory Management, Provide Leadership and Supportto Team Members in all Areasof Operation,
and Prepare Monthly Financial and Business Reports.
Site Coordinator 2009 - 2013
Areas of operational responsibility: Coordinate & Lead Team Meetings, Ensure Operation Meets or Exceeds
Monthly Contractual Agreements, Project Management, Customer Supportand Consultation,GraphicDesign,
Support Team During Operational Challenges, Resolve Customer Escalations, Support Operations Manager,
Prepare Monthly Financial Report, Prepare Billing Data for Client Monthly Invoices, Prepare Monthly Business
Reports and PowerPoint Presentations.
Physician Forms Coordinator 2008 - 2009
Areas of operational responsibility: Maintain a Physician Forms Archive System for Over 200 Practices,
Graphic Design, Data Processing, Customer Support and Consultation, Prepared Monthly Financial and
Business Reports, Influenced the Development of an Access Database Successfully Resulting in Gained
Productivity in Data Entry and monthly business reporting.

2. AMANDA L. THORNSBERRY PAGE TWO
PRIOR WORK HISTORY
 Comcast Call Center, Customer Service Representative, Nashville, TN (2007 – 2008)
 Tetra Design, Inc, Graphic Designer, Nashville, TN (6 Months Contract)
 LKLP Community Action Council, Communications Marketing Director, Hazard, KY (2003 – 2007)
 Walt Disney World, Internship, Orlando, FL (2002 – 2003)
EDUCATION
 General Education Courses, Cumberland College, Williamsburg, KY
 Bachelor of Arts, Morehead State University, Morehead, KY
 Graphic Design Courses, International Academy of Design & Technology, Orlando, FL
REFERENCES
 Cathy Gentry, Account Operations Manager, Xerox, 615-344-1433, cathy.gentry@xerox.com
 Diana Tredway, Professional Photographer, Owner, 615.497.5349, photolady1953@gmail.com
 Rachel Miller, Contractor, HCA Communications, 615-344-1753, rachel.miller3@hcahealthcare.com