Daniel Stafford is seeking a Help Desk or Desktop Support position. He has over five years of experience as a Help Desk Coordinator and is technically proficient in Windows, Microsoft Office, networking, and various help desk software. He has a track record of developing efficient processes like a new employee orientation program and managed ticket workflows. Stafford holds an A+ certification and was previously recognized as his company's Most Outstanding Employee.

1. DANIEL STAFFORD
(619) 838-2223 • dastafford@gmail.com • linkedin.com/in/daniel-stafford-8042676
Summary of Qualifications
Dedicated Help Desk Coordinator with over five years of experience. Technically savvy. Adept in solving networking,
electronics, and computer technology problems. Effective at providing new employee IT orientation. Loyal
employee seeking a Help Desk / Desktop Support Technician position in an innovative firm with a great corporate
culture.
Technical Knowledge
• Windows XP, Windows 7, 8,10, 2003, 2008 & 2012 Server
• Microsoft Office Suite, SharePoint 2010, Alfresco
• Exchange 2007/2010, Office365
• Webex, GoToAssist, GoToMeeting, Zoho Assist, Join.me, Skype, TeamViewer
• Microsoft Office Suite 2008, 2011 (OSX), 2013; LibreOffice, OpenOffice, Google Docs; Microsoft Project,
Microsoft Visio
• Spiceworks, ConnectWise, Web Helpdesk, Microsoft System Center Help Desk
• Norton Ghost, Fog, MS MDT
• Primavera Contract Manager, P6
• Virtualbox, Parallels
• Mac OSX, IOS, Ubuntu, Linux Mint
• Adobe Products Photoshop, Lightroom, Bridge; up to the most current Creative Cloud versions and all
prior
• Installation and configuration of wireless networks, network cabling, desktop routers and switches
• Building and maintaining user accounts in Active Directory, security & distribution groups, creating and
archiving mailboxes in Exchange 2007, 2010, and Office365
• Onboard and off boarding new and terminated employees
• Maintains and updates desktop and laptop images using Microsoft MDT
• Assembly, repair and troubleshooting of desktop, laptop, and tablet computers
• Installation of printers and peripherals. Maintain corporate print server
• Shoretel Phone Management System Director Version 14.2
Work Experience
Company: Gafcon, Inc. (San Diego, CA) 2005 to 2015
Position: Project Controls Coordinator – May 2015 to October 2015
• Developed workflow with District bond accountant information and SharePoint interface for
monthly financial reports
• Using Microsoft Excel, merged pay applications, change orders, and contracts into a unifying
spreadsheet that aligned with budget and board approval dates
• Constructed a master schedule to ensure projects are completed within the agreed upon time
and within budget using both Microsoft Excel and Microsoft Project
• Developed a new manner in which to maintain and organized meeting minutes within Excel
1 | P a g e

2. Position: Help Desk Coordinator (October 2010 to May 2015)
• Developed a closed loop system of managed workflows within Web Help Desk ticketing system
decreasing the service level agreement time of an open ticket
• Developed a on-boarding process that became the company standard for new employee
orientation regarding the IT department
• SharePoint administration within Central Administration of SharePoint 2010 and also individual
site administration of SharePoint 2010 and SharePoint 2007
• Created a standard of operation procedure using Microsoft Excel and SharePoint with the Asset
Department for the assignment, management, and cataloging of computer equipment to
individual employees
• Developed a customer satisfaction survey within Web Help Desk and implemented customer
feedback to generate frequently asked questions documents for internal and external users
• Using Microsoft Outlook Created a schedule for SSL certificate purchases and domain renewals
for clients and internal sites from GoDaddy
• Created standard operational procedures for social events within the company that included
scheduling doors with Brivo and the HVAC for after hour function
• Created internal graphical how-to manuals for employees using Microsoft Word, Greenshot,
Captiva, and Microsoft PowerPoint
• Taught training classes on employee issued iPhone & Android smart phones
Position: Office Clerk – May 2009 to September 2010
• Developed file systems for contract documents general contractors and subcontractors
• Project manager for the installation of moisture detectors in the UPS devices of the server rooms
of various schools in the district
• Coordinated with Carlsbad IT staff to set up approximately 300 individual computers for the
project client, the Carlsbad School Unified District
• Developed quality control check on all installed audio/visual Extron devices in the classrooms of
multiple schools
Document Management System Manager / Asset Manager – March 2005 to October 2010
• Collaborated with department lead for the digitizing of all paper documents, as well as the
management of stored project documents located on company’s intranet site (SharePoint) or in
off-site storage
• Reviewed, prepared, scanned, and uploaded project and company documents to appropriate
SharePoint sites when requested
• Developed a system to accurately track company assets and perform company-wide audits of
assigned equipment that is currently implemented
• Spearheaded a campaign for the company to successfully became paperless
Accomplishments & Accolades
Awarded Gafcon, Inc. Most Outstanding Employee (2013): Business Administration
Education & Certification
CompTIA A+ Certification Completion
California College of San Diego – Certificate in Graphic Design
Volunteer Work
Participant in Habitat for Humanity Build Days
Provided photography for various nonprofits including but not limited to: San Diego Shakespeare Society, San
Diego After-School All-Stars, San Diego Women’s Foundation.
Part of the official photography team for Art of Albertine for Tiki Oasis 2014 and 2015
2 | P a g e