Richard Saporito has over 20 years of experience in business systems analysis, project management, and quality assurance. He currently works as a Process Quality Assurance Lead at John Hancock, where he ensures projects follow standards and delivers process improvements. Previously he has held roles as a Business System Consultant, Project Manager, and Application Support Specialist. He has extensive experience implementing complex projects across various industries using methodologies like Agile, Waterfall, and CMM Level 3. Saporito has a Bachelor's degree in Business Administration from Northeastern University and ongoing professional training in technologies like SQL and Agile principles.

1. Richard Saporito
7 Marrietta Ave
Wilmington, MA 01887
rsaporito56@gmail.com Home: (978) 657-7293
https://www.linkedin.com/pub/richard-saporito/15/158/34 Cell: (508) 954-4896
As an established Business Systems Analyst and Project Manager with an outstanding record of
delivering results, I strive to continuously leverage past experiences to achieve success in new,
challenging and rewarding roles. I have seasoned experience in systems analysis and project
management methodologies with an emphasis on continuous technical improvement within
budget and timeline. I excel in both direct and cross-functional environments. I have successfully
implemented and managed complex projects and IS operations delivery at a global scale.
PROFESSIONAL EXPERIENCE
John Hancock, Boston, MA (14+ years)
Process Quality Assurance Lead 2014 - present
This is a new role I was moved into within John Hancock. Previously, all project activities were
performed by disparate project teams under a decentralized IT model. As we moved to a more structured
governance model, my role ensures technical projects are following common standards in a centralized
approach. I have also expanded PQA to include projects related to business activities, work processes and
capabilities. Projects currently have the option to use either waterfall or agile methodologies. I have also
developed project standards policies and a verification checklist to ensure deliverables for each project are
met. As projects are assessed, the information gathered is instrumental in determining future process
improvements or if project coaching is recommended. This has allowed the PMO to utilize project
guardrails more efficiently and promote continuous improvement.
Business System Consultant/Project Manager 2011-2014
John Hancock Application Services
Worked in cross-functional IT team. Staff members included; Infrastructure specialists, developers,
database administrators, and release engineers in geographically disbursed locations to deliver and support
applications. As the Organization shifted its strategic operating model to a 3rd
party vendor support
model, responsible for ensuring our vendors were aligned to our governance model, partnering with
developers to ensure timely delivery on break fix/enhancement work and worked with customers to
ensure timely delivery for work deliverables.
To create collaboration and continuous improvement in the delivery of applications, I chaired weekly
roundtable meetings for divisional BSA’s/PM’s to discuss standards and governance models. As meeting
chair I was responsible for promoting standards and creating a weekly forum for peers/staff to discuss
key challenges, opportunities for improvements and ensuring standards were aligned to our operating
model.
Performed Software Quality Assurance for all projects in the JH Application Systems group.
This allowed the business unit to be in compliance with internal auditing, SOX, and MAR
regulations.
Projects Manager/Business System Consultant/Application Support:
• Migration of a number of applications from SQL 2008/2008R2/2012 allowed a number
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2. of the applications to continue to be supported without a major product upgrade
• Asset Value Reserve (AVR) application for US Controllers department. The application is
used in the tracking of asset reserves writing and reporting to the Lawson general ledger.
This project required an iterative waterfall schedule. Coordinating the work of multiple
developers at the same time. Held weekly meeting with the developers and business to clarify
the system design
• Performed a major upgrade to the Brand Management Advantage application to become
compliant with the Windows 7 environment
• Schedule T automation for the US Controllers department. Automated imports of MS excel
worksheets. Imported into the FSI Oasis application to generate a schedule
• Data Masking effort to meet Massachusetts regulatory requirements as part of the enterprise
wide effort to mitigate data risk. I identified all the application in the business unit that met
the PII criteria. I worked with the team to research the challenges for the implementation of
the Compuware tool used in the obfuscation of the data.
• Powercomply compliance application (track gifting, entertainment, and training &
education activity for the broker dealers to comply with FINRA regulations)
Business System Analyst/QA:
• IGP Business Unit workflow enhancement using HP PPM application
• Contingent Workforce implementation. The analysis was to clarify the difference between
the temporary employees and contractors in the EPIC HR system
• Employee Management self-service front-end interface
Business System Analyst II/Project Manager (2000 - 2011)
US Administration and Finance IT
Responsible for the delivery and application support of John Hancock internal business
systems for several different business areas: Finance, Brand Management, Compliance, HR,
and Infrastructure. This position required me to perform multiple roles for many of the
projects. Executed the roles of project manager, Business Analyst, Test Manager, and
Implementation Manager. These projects followed SDLC and CMM level 3 methodologies.
Engaged in more technical aspects within the position by performing Business System Analysis
competencies. In addition, I took on the role of Software Quality Assurance Representative
verifying the quality of all the projects within the department.
Business Analyst/Project Manager/Test Manager/Application Support
• Canadian portion of Human Capital Management application
• Cornerstone learning ERP (four modules Learning & Development, Talent
Management, Performance Management, & Succession
Planning)
• Advantage marketing agency software package. The business area needed to define a
clear workflow for tracking internal brand projects including the Boston Marathon.
The application tracks project costs for video and print media
• JH Funds business unit into the SmartStream Accounting application (GEAC
software)
• Argis Asset Management application version 6.0 (Computer Associates) and the
7.03 upgrade
• Extensity travel and expense application version 5.6.1 (GEAC software)
Application Support Specialist (1996-2000)
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3. In multiple roles with several organizations I provided application support for the Peoplesoft AP, GL,
and AR functions. During this time I developed skills in the Peoplesoft Nvision, and Data Mover, tool.
While working at Sybase I learned Sybase SQL server language and became familiar with SUN Unix
server. While I was at Thomson Financial Services I continued support of the Peoplesoft applications
using the Oracle database and SQL nuances. In both environments I have learned the differences
between stored procedures and triggers in the code. In the databases I gained knowledge about using
indexing and the creating of views for the users to have access to the data in a more efficient manner.
Washdepot Holdings, Saugus, Ma. Peoplesoft Financial Analyst
• Provided functional and Technical Support for AP, GL, AR version 7.52
Thomson Financial, Boston, MA Peoplesoft Support Analyst
• Provided support for AR/Billing.
• Corrected data issues using Oracle SQL statements to update tables
Sybase Inc, Burlington, MA System Support Specialist
• Provided application and technical support for professional services
D&B Software & BASF Westborough, Burlington, MA (1987 – 1996)
Quality Assurance Engineer and Tools Team Leader
In these roles I was an accountant performing many functions from generating journal entries
to performing inventories in an inventory control role.
PROFESSIONAL PROFILE
Key Competencies
Project Manager Business Analysis & System Design
Team Building onshore/offshore IS Operations Delivery
SDLC, Waterfall, CMM L3, Agile
principles
Quality Assurance
Relationship Management
Management Tools
SDLC, CMM L3 process Peoplesoft7.0/7.5(GL,AP,AR
)
Sybase SQL Server Microsoft Office Tools
EDUCATION
College Study
Bachelor of Science, Business Administration Major Accounting
Northeastern University, Boston, MA
Professional Training
Completed Sybase SQL language training (Sybase Inc)
Attended several Agile user conferences in Boston in the last 2 years
Completed 2 day Agile training class held at John Hancock
Completed numerous Project Management and Business Analysis classes held at John Hancock
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