Paul Justad has over 20 years of experience as a Solutions Architect, Developer, and Technical Analyst. He has expertise in requirements gathering, architectural design, database design, and developing web and workflow applications. Throughout his career, he has worked with Fortune 500 companies to integrate legacy mainframe data with web interfaces. Most recently, he was a Production Technical Analyst and Support Lead at Bank of America, where he managed production support and implemented automation to increase efficiency.

1. Paul Justad
601 James Griffin Drive
Graham, NC 27253
paul.justad@justad.com
PROFESSIONAL SUMMARY
Experienced Solutions Architect committed to maintaining cutting edge technical skills and up-to-date
industry knowledge. Systems architect with expertise in requirement gathering and analysis,
architectural, component and interface design and development for web-based applications in multiple
domains. Over the years with Intelligent Workstation Solutions we developed business process
automation and workflow systems that specialized in mainframe to client-server integration, using
patented HLLAPI integration modules and database metadata to consolidate "green screen" mainframe
data into SQL database tables for web user interface processing.
Worked with companies from all over US (AZ, WA, TX, IN, MN, NC, NY, FL and CA) helping fortune
500 corporations (Kraft, Exon, Blue Cross Blue Shield, and others) integrate their legacy mainframedata
with web based user interfaces. Over the last 15 years I have been working in the banking and finance
industry developing automation and workflow solutions using tools such as .NET, Pega Systems.
Specializing in integration, database design for workflow applications and governance.
Main concentration in risk avoidance, application governance and automation
architecture. Working in both SOA architecture, data marts and risk engine development.
Participated in data disaster recovery governance strategy using VIP, FDNS, disk
mirroring along with VMWare to provide seamless switching between data centers, working
toward the SOX regulatory 45-day compliance rule.
Throughout the last several years I have directed projects that used data integration
techniques and report mapping along with .NET, Connect Direct, SFTP transfer protocols to
consolidate relational data from unrelated systems. Worked with in-house extract, transform
and load (ETL) middle ware to orchestrate 200+ reports being imported to SQL databases.
Service oriented architecture was followed to provide shared data services to our
application groups, shared business strategy engine for automated decision management and
fraud strategy.
Excellent communication skills, personal skills and listening skills presenting complex designs
and high level concepts. Many years experience in preparing architectural documents (VISIO,
Word) for presentation to all levels of management and developers.
Work along side development teams to provide requirement compliance and guidance in
introduction and deployment of new technology. Very comfortable sitting with CIO and other
officers discussing next generation strategy and how to get from point A to point B.
Automation architecture following methodologies based on “As a Service” deployment, the days
of thick clients are over. Worked under the Enterprise Architecture for RBC Bank and over the
eight years have worked with both in-house and vendor application governance.
Enjoy the technology space and help our business partners evaluate enterprise data
solutions by helping them understand the safest and current accepted patterns to access
control models and data constructs, working with senior management planning strategic
migration from legacy application requirements to application as a service “AaaS” and other
service oriented opportunities.

2. SKILLS
Database design Regulatory compliance risk analysis
Excellent problem-solving abilities Design development Website and portal
monitoring User Interface requirements documentation
Technical specifications creation Microsoft Office suite of products
Excellent communication skills Visual Studio .NET and VBQA tools
Connect Direct file transfer protocol
Enterprise technologies and modularization Extract, transform and data load (ETL)Coding
Excellent diagnostic skills Operational analysis
Root cause analysis Detail Visio drawings
Strong problem-solving capabilities Strong interpersonal skills
Database management and governance Automation of business process and integration
HLLAPI development, T-SQL, VBScript Team and project Leadership
WORK HISTORY
Production Technical Analyst and Support Lead 2011 to Oct 1st
, 2015
Bank of America - Charlotte, NC
Monitored network performance and provided network performance statistical reports for both real-
time and historical measurements. Designed Sharepoint portal and page layouts, serving as
company's main Sharepoint production support playbooks for all technical complications and
remediation. Implemented company policies, technical procedures and standards for preserving the
integrity and security of data, reports and access. Windows platform in back office exceptions
management processing. Senior Automation Analyst and Level 2 Production Support Analyst.
Managed a team of two India associates and two US state-side associates to cover production
support for half dozen .NET IIS applications, engineering script automation to proactively detect
pending issues that can be resolved prior to business partners arriving to process credit and debit
card exception Instrumental in implanting process automation to increase ability to handle growing
exceptions
without having to hire additional research analysts, saving millions due to automation. Supported
armored truck supply line for cash vaults and ATM/ATA fulfillment. Major areas of concentration
are risk analysis, stability, data analysis (T-SQL) and solution architecture. Supported governance
of data security and business continuity planning.24/7 Production support of Windows .NET
applications and SQL database management. Incident and problem ticket management using
Maximo and Nexus work request applications. Deep dive root cause analysis of reoccurring issues,
providing the analysis and recommendations to development teams for resolution. Report and file
transfer support using Connect Direct platform, supporting 200+ daily files that were imported to
database for business use.
Sr. Solutions Architect 2005 to 2010
RBC Canada - Charlotte, NC
Developed data architecture design to enable analysts to perform targeted customer analysis.
Designed and implemented new server standards for core business services. Recommended
architectural improvements, design solutions and integration solutions. Provided methodologies for
object-oriented software development and efficient database design. Proposed technical feasibility
solutions for new functional designs and suggested options for performance improvement of
technical objects. Trained junior members of IT team regarding network security and troubleshooting

3. of data issues. Recommended next generation application platforms and as well as database and
network security standards to management. Worked with Enterprise Architects to bring RBC Bank
compliant with RBC Canada standards and policies. Architect imaging, mortgage underwriting and
document workflow solutions. Work with acquisition team during RBC Bank's purchase of smaller
banks and small business services. Consulted with PNC Bank during acquisition of RBC Bank.
Developed data architecture design to enable analysts to perform targeted customer analysis.
Senior Developer and System Analyst 2001 to 2005
RBC Bank - Rocky Mount, NC
Developed and implemented complex Internet and Intranet applications on multiple platforms. For
first five (5) years worked as Technical Analyst developing Visual Basic applications and database
design and governance. Migration project requirements gathering from business to determine "best
fit" of new platforms from old mainframe legacy systems.
Represented IT at business round tables and provided consulting to explain technology benefits to all
levels of management. Developed scorecards for risk analysis and sales performance.
Managed creative projects from concept to completion while managing outside vendors. Governance
of application compliance to Sarbanes Oxley (SOX) regulatory requirements. Disaster recovery
planning and testing for compliance scorecard.
Senior Consultant and Developer 1995 to 2001
INTELLIGENT WORKSTATION SOLUTIONS - Scottsdale AZ
Established compatibility with third party software products by developing program for modification
and integration. Developed and implemented complex Internet and Intranet applications on multiple
platforms. Coordinated with systems partners to finalize designs and confirm requirements. Provided
documentation on start-up, shut down and first level troubleshooting of processes to help call desk
staff. Implemented company policies, technical procedures and standards for preserving the integrity
and security of data, reports and access. Built application platform foundation to support migration
from client-server product lines to enterprise architectures and services. Developed work-flow charts
and diagrams to ensure production team compliance with client deadlines. Designed multi-tier service
oriented applications utilizing Visual Studio technologies and emulation APIs. Contract and project
documentation review and compliance analysis. Proposed technical feasibility solutions for new
functional designs and suggested options for performance improvement of technical objects.
Recommended architectural improvements, design solutions and integration solutions.
EDUCATION
Ball State University - Muncie, IN
Bachelor of Arts: Telecommunications and Radio & Television
Ball State University - Muncie Indiana
Master of Science: Computer Science and Management Science