Characterized by a previous manager as noted on LinkedIn and colleagues as an organized, flexible, decisive and intuitive problem solver, I believe my strongest value to be my dynamic ability to succesfully flow projects and meet deliverables in a team oriented environment with minimal direction.

1. 6643 Hibiscus Ave South, South Pasadena FL 33737 727-637-5146  kmozinger@tampabay.rr.com
Kim Jimenez
Summary
Ambitious implementation professional with strong track record of delivering top performance.
Possess large spectrum of experience in the reimbursement benefits product. Technology
professional with experience managing implementation of healthcare and reimbursement
platforms. Expert in gathering, analyzing and defining business and functional requirements.
Creating and maintaining interface processing documents, plan designs and other decision-
making tools. Leading data-modeling and process-mapping initiatives; and designing/re-
engineering processes, workflows and technology solutions. Ability to lead seamless
implementations and deliver next-generation technical solutions for improvement and workplace
productivity.
Skills
Advanced level Microsoft products (Excel, Access, Outlook, Word and PowerPoint). Working
knowledge of Comdata, Enterprise Crystal Reports CRM and ACT database. Systems
Lighthouse1, OnDemandTM, Eveolution1- 1CloudTM, CIBP, Benny Central, COMDAT, Lotus
Notes, FTP – file handling and VITRA data warehouse, SharePoint, HR/PR system, Redwood
Freedom Platform, Source 500 Payroll System
Experience
02/2014 – 07/2015 Ceridian St. Petersburg, FL
Service Delivery, Implementation, Data, EDI, Analyst
 Manage the workflow for incoming client inquiries
 Triage inquiries and issues and categorize the solution path.Work individually or with the
concerned teams on bug fixes, engage the necessary support groups forsystem
enhancements and billable projects includingtroubleshootingand root cause analysis of
Imports, Exports and System Flow
 Manage business requirementdocuments for changes,fixes and enhancements
 Testing and QA: Develop testplan and cases. Lead in UAT and regression testing as
applicable
 Work in close partnership with the clients, TPA’s and internal teams on a day to day basis
 Identify any new business scenarios that impact the H&W, COBRA, or FSAteams including
release comments,deployment checklists and updates to common business practices
 Provide internal support to multiple stakeholders withregards to participant inquiries,
researching data anomalies and applying fixes as applicable
 Lead ongoing enhancements, fixes, year-end projects and annual enrollment projects by
partnering with cross-functional teams comprising of Systems, Testing, Client Services and
Release Management
 Provide outstandingcustomer support responding to escalations in a timely manner.This
includes detailed research, rootcauseanalysis and impact analysis coupled with devising and
driving the approach to address the issues

2.  Monitor and documenttesting results,recreate reported issues, prioritize UAT efforts as
applicable
 Conduct audits of payroll file feeds, CIBP system files as well as reimbursement calculations
 Contribute to detailed deliverables and functional design sign offs
 Creates and maintains business requirement documentation of product development life cycle
for imports/exports, eligibility, cost formulas, LSEbusiness rules including carrier exports EDT
specifications.
08/2013 – 02/2014 Ceridian St. Petersburg, FL
Renewal/Implementation & Enrollment (Business Analyst)
 Manage all aspects of the renewal/implementation process which includes collaborative
consultation with the client, requirements definition, solution design, configuration, unit
and integration testing.
 Apply Functional and Technical expertise to effectively execute requirements.
 Proficiently navigate computerized data entry systems or other relevant applications and
document accurately, all actions taken in a concise and timely manner.
 Created new process for configuration audit used for 2014 reimbursement renewal.
 Managed over 150 client configurations end to end.
 Develop, and monitor project implementation plan in accordance with contract agreement
to meet customer expectation
 Prepares internal Statement of Work (SOW) and project timeline in accordance with
technical, production and customer requirements.
 Conducts kick-off meetings with every new client to review expectations and to create a
written project implementation plan with milestones and deliverables.
03/2011 – 09/2012
12/2013 – 04/2014
FIS St. Petersburg, FL
Business Systems Analyst
 Data Exchange Consultant for Ceridian Corporation
 Systems analyst role providing electronic data transfer leadership for Ceridian’s
reimbursement services cliental, book of business equaling three hundred plus employer
groups, third party administrators, brokers, carriers and vendors.
 Manage large-scale enterprise migration projects, systems conversions including in-
depth knowledge and extensive experience in employee benefits, consulting, and project
management.
 Demonstrate excellent skills in analytical thinking and problem solving, written and verbal
communication, meeting facilitation, project management, leadership, and maintaining
multiple priorities in a time sensitive environment.
12/2005 – 09/2012 Ceridian St. Petersburg, FL

3. Business Systems Analyst
 Provided data-oriented analysis/design, coding and testing for company’s reimbursement
services electronic data transfer application.
 Defined, wrote and managed requirements for the migration of all legacy file types to the
new LH1 groundbreaking platform.
Key Results:
 Helped introduce a new, reproducible software development methodology that
contributed to higher-quality product releases and a 33% reduction in errors.
 Business Unit Subject Matter Expert (SME) oversee several different programs and
processes including the existing interface from Ceridian payroll platforms Source500,
HPW and HPL to CBS, the File Handling Program (FHP), Benefits Exchange Program,
Flexible Spending and Commuter product proprietary file formats.
 Championed the implementation of coding reviews that detected programming errors
early in migration development process, accelerating product go-to-market time by more
than 25%.
06/2000 – 12/2005 American Express Corporate Travel Tampa, FL
Corporate Travel Agent – Price Waterhouse Coopers Account
 Managed all aspects of travel for PWC Executive Leaders
 Created travel time lines
 Managed executive rewards programs.
 Maintained travel upgrades.
 Reserved hotel conference venues.
 Liaison with hotel staff for all audio / visual equipment needed for presentations.
Prior Career – Flight Attendant with Trans World Airlines (TWA)