1. Sai Shankar Acharya. P
Vaastu Lavender – Apts Block 2, Flat# 219, BEML 7th stage, Mylasandra, Bangalore - 560059
Ph: +91-9611434679, Email: patnala.acharya@gmail.com
SENIOR BUSINESS ANALYST
An Electronics graduate by background and a Senior Business Analyst by profession, having twelve years of rich
experience in the field of Project Analysis, Customer Service Operation & Oracle EBS Transaction Support.
CAREER PROFILE
 Currently working as “Sr. Business Analyst”– Worldwide Sales Operations @ VMware Software India Pvt. Ltd.
 Worked as “GMA Senior Analyst” – Shared Services center @ Unisys India Pvt Ltd.
 Worked as “Process Analyst” – GFIC @ Oracle India Pvt Ltd.
EDUCATIONAL CREDENTIALS& PROFESSIONAL CERTIFICATIONS/TRAININGS
 Bachelor’s Degree in Electronics @ KLE.
 Pursuing MBA in Finance and Marketing.
 Oracle Apps Module 11i (Order Management, Service Contracts, Installed Base, Customer Standard, AR, Web Forms,
BOM).
PROFESSIONAL EXPERIENCE
Organization : VMware
Designation : Sr. Business Analyst – Integrated Testing Team
Duration : October 2008 till date.
Processes involved: Quoting (6 months) Renewals (2.5 years) CSO (4 years) ITT (3 months)
Projects : Product Fulfillments, Data cleanup Projects, Renewals automation, My VMware Portal, RS2, COE,
Testing Automation
Job Profile - 1 : Senior Business Analyst (COE, Test Lead and Testing Automation)
 Main point of contact for the Business Testing Automation track for the Integrated Testing Team. This involves
o Engage with Business teams to identify the automation scope.
o Engaging with IT QA on their processes around automation.
o Working on putting together a framework for business automation testing.
o Maintaining the business automation testing suite going forward for re-use on future projects.
 Stepping in as a Test Lead for Roadmap projects.
 On-boarding & mentoring new Test Lead contractors.
 Manage and build on the SharePoint site for Integrated Testing Team.
 Executing team building activities.
 Backup resource during the absence of primary Test Lead due to emergenciesplanned leaves.

2. Job Profile - 2 : Business Analysis & Sales Operations (Transactional)
 Responsible for order to cash process cycle.
 Responsible for process Documentation, Project/Knowledge Management & Training.
 Work with multiple businesses to Analyse Service Contracts, Renewals, order Bookings & Pricing.
 Analyze & Validate Data with utmost accuracy and assist diverse teams with daily operations on Oracle Modules.
 Interface with Internal Sales, Finance and IT teams as required to support the Order to Invoice Process.
 Local point of contact (USA & Ireland) for Product Licensing, SKU and Customer facing application functionality.
 Experience working with teams from different time zones and cultures.
 Provide project and functional support to business users across Customer operations
 Responsible for Service & Client Level Agreements and Standard/Non Standard Approvals.
Job Profile - 3 : Subject Matter Expert & Monitoring
 Acting as Shift Lead & POC for the Product & Applications support unit, report trending analysis, RCA and audits.
 SME for high value customers on their Product License & Usage.
 Floor walking for resolving and handlingteam queries as well as training resources on process and products.
 Responsible for Deliverables Distribution and Managing Client Communications.
 Tickets/Queue & Escalations Management, to ensure optimal balance between priority & productivity.
 Responsible for Business/Product Information Dissemination and Subject Matter Research.
 Analyzing large amounts of data within multiple ELA Modules for License Compliance & ELA Deployments.
 Enable Customer Operation teams to focus on revenue growth and customer excellence by driving optimized
operations, process and systems
 Part of lead training sessions to CSO new team members, transition and settlement.
 Provide Quarter-end support for Sales, Order Processing, Global Sales Support and Customer Service.
Job Profile - 4 : Quoting team transition in Costa Rica
 Set up a new quoting team of 80+ members in Costa Rica
 Co-ordinated with various internal stake holders and managers to have the quoting team set up.
 Involved in training sessions and on floor support assistance to ramp up the team in terms of process knowledge and
the comfort level to process quotes.
 Assisted the training team to update the training docs and also implemented a few system enhancements and work
arounds for a smooth flow of the process and systems.
 Stayed for a duration of 4 months to successfully set up and stabilize the team.
Job Profile - 5 : Global Process Lead
 Responsible for process, Communication and training related activities. Planningtrainings for the team members,
Sending process updates to the team globally and updating the process docs. Attending product and pricing calls and
also make sure all the teams are following the process globally.
Job Profile - 5 : Testing & Process Enhancement
 UAT, Smoke Testing, Data Cleansing and contacting IT to ensure Zero Bug for My VMware Testing.
 Responsible for analysing production defects and troubleshooting/triage of issues to ensure expeditious resolution.
 Develop Smoke/UAT test plans for business testers for product release and application development projects.
 Identification of potential application enhancements/fixes to improve operational efficiencies & customer satisfaction.
 Understanding of end to end processes and assisting in Process Synchronization & Transition across cross-geo teams.
Quoting and Renewals:
 Prepare quotes as requested by sales/partners and customers in SC module of Oracle for opportunities.
 Verifying and processing License renewal orders using Oracle 11i application.
 Preparing Weekly, Monthly & Quarterly Reporting to management.
 Analysis on reports like OTRS reports, booking reports, Pending reports, Audits etc.
 Closely working with AR and collection team to resolve issues related to invoicing disputes.
 Training new hires.
 Queue management which includes SLA management, Assigning and re assigning based on priority.
 Handling pending log of renewals team which impacts delay in recognizing revenue.

3. Achievements :
 Received “Best Tester” from Bangalore on feedback from cross functional testing teams.
 Awarded regular “Spot awards” and “Peer-to-peer” awards for mentoring, team work and though leader 2013.
 Responsible for bringing down the escalations during quarter ends and help the team to manage their tasks and keep them
motivated.
Organization : Unisys India Pvt Ltd.
Designation : Senior GMA Analyst
Process : GMA
Duration : August 2006 to October 2008
Job Profile:
 Responsible for creating contracts based on Client and Unisys requirements using Oracle 11i.
 Responsible to confirm the existence of appropriate agreements in Oracle 11i.
 Verification of appropriate attachment, correct approvals.
 Complete order paperwork for transaction processing saving in system Oracle11i.
 Responsible to confirm a fully executed agreement i.e. signed by both the client and Unisys.
 Supporting the maintenance projects by billing the contracts in Oracle, Price Changes, cancellation etc.
 Assist the Client Servicing Manager Region wise, Cost Center wise in Revenue forecasting
Achievements :
 Recognized Top Performer for excellence in delivering functionalities.
Organization : Oracle India Pvt Ltd.
Designation : Process Analyst
Duration : March 2003 to February 2006
Process : Installed Base
Job Profile:
 Primarily manage Licensing & Contract Administration through the use of E-business suite applications like Installed
Base, Order Management & OKS or Contracts Administration on a Global Level.
 Handle Training for newcomers on the Oracle11i applications.
 Responsible for detection of Bugs/Enhancements and testing of the Oracle applications Installed Base, Order
Management & OKS.
 Participating in the periodic meetings for transitioning of processes from US to India and implementation of new
systems.
 Manage Internal Training for new projects.
 Manage projects like License Assignments, Authoring of Contracts, License Migrations, Credit Memo Rebill, and
Internal Database Management through the use of Oracle11i.
 Doing Quality Audits for the process.
Achievements :
 Received MVP award for two consecutive years.
PERSONAL INFORMATION
 Date of Birth : 23rd May, 1979
 Passport Details : M0371691, Valid till: 27/07/2024