This document outlines an agenda for building a basic, intermediate, and advanced FAQ for end users in SharePoint. The basic configuration involves setting up site columns, content types, and configuring a custom list. The intermediate configuration expands this to enhance the item pages and search center experience. The advanced configuration further improves the user experience through techniques like list view and search display templates, people search integration, and adding a subject matter expert selector to user profiles. Demos are provided for the basic, intermediate, and advanced configurations.