SlideShare a Scribd company logo
Public Speaking

     Why learn it?
The Parts of the Speech
Why learn public speaking?
• Confidence
• Job skill
• Effective
  communicator
• Power
How can public speaking help you?
• You have to train a group of workers at your
  job
• You are fighting to keep your local playground
  open
• You are in sales/marketing/other jobs that
  require you to work with the public
• You have to give a eulogy
• You want to have a second date with
  someone!
What you ALREADY know
Similarities between public speaking and
  conversations:
• Organizing your thoughts logically
• Tailoring your message to your audience
• Telling a story for maximum impact
  (punchline)
• Adapting to listener feedback
What’s different about public speaking
• More highly structured – time limits, little to no
  listener interruption/interaction, have a purpose
  to accomplish, anticipating audience
  questions/reactions, more detailed planning
• Requires more formal language – it is expected
  slang, jargon and bad grammar have no place in
  public speeches, a speech should be special
• Requires a different method of delivery – no vocal
  crutches, speaking louder than you normally
  would, good posture, avoid distracting
  mannerisms
Introduction
• Get the attention and interest of your
  audience
• Reveal the topic of your speech
• Establish credibility and goodwill
• Preview the body of the speech
Attention and interest
Attention devices:
• Relate the topic to the
  audience
• State the importance of
  your topic
• Startle the audience
• Arouse the curiosity of
  the audience
• Question the audience
• Begin with a quotation
• Tell a story
Reveal the topic
• Don’t confuse your audience; do not assume
  they know what you will be speaking about
• Do not assume your attention device is
  descriptive enough
• Introduce your topic clearly
Establish credibility and goodwill
• Credibility = perception (audience)
• Are you qualified to speak on this topic?
• Why should we believe you are?
• Whatever the source of your expertise, let the
  audience know!
• Goodwill = mean no harm
• How can you take a topic your audience feels
  negatively about and reason your side?
Preview the Body of the Speech
• Most people are poor
  listeners
• Preview statements let
  your audience know
  EXACTLY what you’re
  going to be talking
  about
• Identify what main
  points are coming up in
  the body of the speech
Tips for prepping the introduction
• Keep it brief – should be about 10-20% of your
  total speech
• When conducting research, keep an eye out for
  possible attention devices
• Be creative in developing the introduction
• Re-work wording after you’ve completed the
  body of the speech – after you’ve determined the
  main points, it’ll be easier to decide how to begin
  the speech
• Work out the introduction in DETAIL. It is the first
  – and most important – part of the speech
The body
• Organization is key
• See formal speech outline for structure
Order types:
 Chronological: follow a time pattern
 Spatial: directional pattern (from top to
  bottom, from to back, east to west)
 Causal: illustrate a cause and effect relationship
 Problem-solution: 2 parts – first shows the
  problem, second shows possible solutions
 Topical: dividing the speech topic into subtopics
Connectives
• Transitions: a word or phrase that indicated when
  a speaker has finished one point and is moving on
  to another
• Internal preview: much like your preview
  statement in the introduction, this previews the
  main points inside the body of the speech
• Internal summaries: sum up previous main point
  as a method of moving on to the next
• Signposts: brief statements that indicate exactly
  where you are in the speech (first, second, final)
Conclusion
Serves two functions:
• Let the audience know you are finishing
• Reinforce the audience’s understanding of, or
  commitment to, the central idea
Conclusion
•   Reinforcing the central idea:
•   End with a quotation
•   Make a dramatic statement
•   Refer back to the introduction
Tips for prepping the conclusion
• Keep an eye out for possible concluding
  statements during your research
• End with a bang, not a whimper
• Don’t be long winded (should account for 10%
  of your total speech)
• Don’t leave anything to chance. The
  conclusion is an opportunity to have the “final
  say.” Prepare well and practice this often!

More Related Content

What's hot

Presentation, Its Types, Planning and Conduct
Presentation, Its Types, Planning and ConductPresentation, Its Types, Planning and Conduct
Presentation, Its Types, Planning and Conduct
Ali Paracha
 
Oral presentation at confernces
Oral presentation at conferncesOral presentation at confernces
Oral presentation at conferncesAarti Sareen
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
Ali Al-hadheri
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
Donia Ahmed
 
Presentation skills ppt
Presentation skills pptPresentation skills ppt
Presentation skills ppt
VIVEK KUMAR MAURYA
 
Organizing and preparing your speech
Organizing and preparing your speechOrganizing and preparing your speech
Organizing and preparing your speechtamikamtaylor
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
Mukul Krishna
 
Bc ii chap 14 strategies for successful speaking and successful listening
Bc ii   chap 14 strategies for successful speaking and successful listeningBc ii   chap 14 strategies for successful speaking and successful listening
Bc ii chap 14 strategies for successful speaking and successful listeningMemoona Qadeer
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
Azad Savaşan
 
Preparing the "Why I..." Speech
Preparing the "Why I..." SpeechPreparing the "Why I..." Speech
Preparing the "Why I..." SpeechBruce Clary
 
SPEAKING SKILLS
SPEAKING SKILLSSPEAKING SKILLS
SPEAKING SKILLS
HaroonAli49
 
Preparing your first speech
Preparing your first speechPreparing your first speech
Preparing your first speechAnna Tsvetkova
 
Oral presentations
Oral presentations Oral presentations
Oral presentations
Maria Erico
 
Presentation
PresentationPresentation
Presentation
Anup Singh
 
Developing and organizing a speech topic
Developing and organizing a speech topicDeveloping and organizing a speech topic
Developing and organizing a speech topicDr. Shalini Pandey
 
The craft of editing soundbite-media
The craft of editing soundbite-mediaThe craft of editing soundbite-media
The craft of editing soundbite-media
Berta Portillo
 
Presentation Skills
Presentation SkillsPresentation Skills
Presentation Skills
Dimple N Rakhiani
 
Presentation skills with guided sign post
Presentation skills with guided sign postPresentation skills with guided sign post
Presentation skills with guided sign post
Timothy Wooi
 
Presentation Skills
Presentation SkillsPresentation Skills
Presentation Skills
zhujunbo
 

What's hot (20)

Presentation, Its Types, Planning and Conduct
Presentation, Its Types, Planning and ConductPresentation, Its Types, Planning and Conduct
Presentation, Its Types, Planning and Conduct
 
Oral presentation at confernces
Oral presentation at conferncesOral presentation at confernces
Oral presentation at confernces
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Presentation skills ppt
Presentation skills pptPresentation skills ppt
Presentation skills ppt
 
Organizing and preparing your speech
Organizing and preparing your speechOrganizing and preparing your speech
Organizing and preparing your speech
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Bc ii chap 14 strategies for successful speaking and successful listening
Bc ii   chap 14 strategies for successful speaking and successful listeningBc ii   chap 14 strategies for successful speaking and successful listening
Bc ii chap 14 strategies for successful speaking and successful listening
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Preparing the "Why I..." Speech
Preparing the "Why I..." SpeechPreparing the "Why I..." Speech
Preparing the "Why I..." Speech
 
SPEAKING SKILLS
SPEAKING SKILLSSPEAKING SKILLS
SPEAKING SKILLS
 
Preparing your first speech
Preparing your first speechPreparing your first speech
Preparing your first speech
 
Oral presentations
Oral presentations Oral presentations
Oral presentations
 
Speech RP#2
Speech RP#2Speech RP#2
Speech RP#2
 
Presentation
PresentationPresentation
Presentation
 
Developing and organizing a speech topic
Developing and organizing a speech topicDeveloping and organizing a speech topic
Developing and organizing a speech topic
 
The craft of editing soundbite-media
The craft of editing soundbite-mediaThe craft of editing soundbite-media
The craft of editing soundbite-media
 
Presentation Skills
Presentation SkillsPresentation Skills
Presentation Skills
 
Presentation skills with guided sign post
Presentation skills with guided sign postPresentation skills with guided sign post
Presentation skills with guided sign post
 
Presentation Skills
Presentation SkillsPresentation Skills
Presentation Skills
 

Similar to SPE 108 Parts of the Speech

07 -Presentation Skills.pptx
07 -Presentation Skills.pptx07 -Presentation Skills.pptx
07 -Presentation Skills.pptx
UAEDubai3
 
presentation skills
presentation skillspresentation skills
presentation skills
Jamshaid Iqbal
 
OralPresentation.pptx
OralPresentation.pptxOralPresentation.pptx
OralPresentation.pptx
MonazZubinParekh
 
OralPresentation.pptx
OralPresentation.pptxOralPresentation.pptx
OralPresentation.pptx
DoVy10
 
Lesson11a
Lesson11aLesson11a
Interview Skills.pptx
Interview Skills.pptxInterview Skills.pptx
Interview Skills.pptx
Ms. Kiran Divekar
 
Skills
SkillsSkills
Making effective oral presentations
Making effective oral presentationsMaking effective oral presentations
Making effective oral presentations
Azan Ali
 
Effective presentation skills & performance
Effective presentation skills & performanceEffective presentation skills & performance
Effective presentation skills & performance
MohamedSayed530
 
Delivering powerful presentations
Delivering powerful presentationsDelivering powerful presentations
Delivering powerful presentations
José María Palomares
 
Bullseye! public speaking class series, week 2
Bullseye! public speaking class series, week 2Bullseye! public speaking class series, week 2
Bullseye! public speaking class series, week 2
Maggie Bell
 
Presentation Skills Workshop - Effectively Communicate to Any Audience
Presentation Skills Workshop - Effectively Communicate to Any AudiencePresentation Skills Workshop - Effectively Communicate to Any Audience
Presentation Skills Workshop - Effectively Communicate to Any Audience
Carleton Web Services
 
437_10_1925
437_10_1925437_10_1925
437_10_1925
Weare Teachers
 
Presentation Skills.pptx
Presentation Skills.pptxPresentation Skills.pptx
Presentation Skills.pptx
AmerMunir3
 
effective speaking
effective speakingeffective speaking
effective speakingbambhosada
 
Presentationskills
Presentationskills Presentationskills
Presentationskills
Praneeth Kannegolla
 
Arbas
ArbasArbas
Presentation skills
Presentation skillsPresentation skills
Presentation skillsAce Abdul
 
Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
Pearson professional attitudes_and_behaviours_ws_five sept14 (2)Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
moduledesign
 
Presentation types
Presentation typesPresentation types
Presentation types
David Lanre Messan
 

Similar to SPE 108 Parts of the Speech (20)

07 -Presentation Skills.pptx
07 -Presentation Skills.pptx07 -Presentation Skills.pptx
07 -Presentation Skills.pptx
 
presentation skills
presentation skillspresentation skills
presentation skills
 
OralPresentation.pptx
OralPresentation.pptxOralPresentation.pptx
OralPresentation.pptx
 
OralPresentation.pptx
OralPresentation.pptxOralPresentation.pptx
OralPresentation.pptx
 
Lesson11a
Lesson11aLesson11a
Lesson11a
 
Interview Skills.pptx
Interview Skills.pptxInterview Skills.pptx
Interview Skills.pptx
 
Skills
SkillsSkills
Skills
 
Making effective oral presentations
Making effective oral presentationsMaking effective oral presentations
Making effective oral presentations
 
Effective presentation skills & performance
Effective presentation skills & performanceEffective presentation skills & performance
Effective presentation skills & performance
 
Delivering powerful presentations
Delivering powerful presentationsDelivering powerful presentations
Delivering powerful presentations
 
Bullseye! public speaking class series, week 2
Bullseye! public speaking class series, week 2Bullseye! public speaking class series, week 2
Bullseye! public speaking class series, week 2
 
Presentation Skills Workshop - Effectively Communicate to Any Audience
Presentation Skills Workshop - Effectively Communicate to Any AudiencePresentation Skills Workshop - Effectively Communicate to Any Audience
Presentation Skills Workshop - Effectively Communicate to Any Audience
 
437_10_1925
437_10_1925437_10_1925
437_10_1925
 
Presentation Skills.pptx
Presentation Skills.pptxPresentation Skills.pptx
Presentation Skills.pptx
 
effective speaking
effective speakingeffective speaking
effective speaking
 
Presentationskills
Presentationskills Presentationskills
Presentationskills
 
Arbas
ArbasArbas
Arbas
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
Pearson professional attitudes_and_behaviours_ws_five sept14 (2)Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
 
Presentation types
Presentation typesPresentation types
Presentation types
 

More from Val Bello

COM 110: Chapter 12
COM 110: Chapter 12COM 110: Chapter 12
COM 110: Chapter 12Val Bello
 
COM 110: Chapter 10
COM 110: Chapter 10COM 110: Chapter 10
COM 110: Chapter 10Val Bello
 
COM 110: Chapter 9
COM 110: Chapter 9COM 110: Chapter 9
COM 110: Chapter 9Val Bello
 
COM 110: Chapter 8
COM 110: Chapter 8COM 110: Chapter 8
COM 110: Chapter 8Val Bello
 
COM 110 Chapter 7
COM 110 Chapter 7COM 110 Chapter 7
COM 110 Chapter 7Val Bello
 
COM 101: Chapter 4: The Internet & Social Media
COM 101: Chapter 4: The Internet & Social MediaCOM 101: Chapter 4: The Internet & Social Media
COM 101: Chapter 4: The Internet & Social MediaVal Bello
 
Using Language
Using LanguageUsing Language
Using LanguageVal Bello
 
Research supporting ideas
Research supporting ideasResearch supporting ideas
Research supporting ideasVal Bello
 
Informative Speaking
Informative SpeakingInformative Speaking
Informative SpeakingVal Bello
 
Audience Analysis
Audience AnalysisAudience Analysis
Audience AnalysisVal Bello
 
Topic Selection
Topic SelectionTopic Selection
Topic SelectionVal Bello
 
COM 110 | Chapter 2: History of Cable, Home Video, ad the Internet
COM 110 | Chapter 2: History of Cable, Home Video, ad the InternetCOM 110 | Chapter 2: History of Cable, Home Video, ad the Internet
COM 110 | Chapter 2: History of Cable, Home Video, ad the InternetVal Bello
 
COM 110: Chapter 1 -- History of Broadcast Media
COM 110: Chapter 1 -- History of Broadcast MediaCOM 110: Chapter 1 -- History of Broadcast Media
COM 110: Chapter 1 -- History of Broadcast MediaVal Bello
 
COM 101 | Chapter 3: Historical and Cultural Context
COM 101 | Chapter 3: Historical and Cultural ContextCOM 101 | Chapter 3: Historical and Cultural Context
COM 101 | Chapter 3: Historical and Cultural ContextVal Bello
 
COM 101 | Chapter 2: Perspectives on Mass Communication
COM 101 | Chapter 2: Perspectives on Mass CommunicationCOM 101 | Chapter 2: Perspectives on Mass Communication
COM 101 | Chapter 2: Perspectives on Mass CommunicationVal Bello
 
COM 101 | Chapter 1: Communication Mass and Other Forms (Update SP 14)
COM 101  |  Chapter 1: Communication Mass and Other Forms (Update SP 14)COM 101  |  Chapter 1: Communication Mass and Other Forms (Update SP 14)
COM 101 | Chapter 1: Communication Mass and Other Forms (Update SP 14)Val Bello
 
Ch 15 advertising notes
Ch 15 advertising notesCh 15 advertising notes
Ch 15 advertising notesVal Bello
 

More from Val Bello (20)

COM 110: Chapter 12
COM 110: Chapter 12COM 110: Chapter 12
COM 110: Chapter 12
 
COM 110: Chapter 10
COM 110: Chapter 10COM 110: Chapter 10
COM 110: Chapter 10
 
COM 110: Chapter 9
COM 110: Chapter 9COM 110: Chapter 9
COM 110: Chapter 9
 
COM 110: Chapter 8
COM 110: Chapter 8COM 110: Chapter 8
COM 110: Chapter 8
 
COM 110 Chapter 7
COM 110 Chapter 7COM 110 Chapter 7
COM 110 Chapter 7
 
COM 101: Chapter 4: The Internet & Social Media
COM 101: Chapter 4: The Internet & Social MediaCOM 101: Chapter 4: The Internet & Social Media
COM 101: Chapter 4: The Internet & Social Media
 
Inflection
InflectionInflection
Inflection
 
Using Language
Using LanguageUsing Language
Using Language
 
Research supporting ideas
Research supporting ideasResearch supporting ideas
Research supporting ideas
 
Informative Speaking
Informative SpeakingInformative Speaking
Informative Speaking
 
Audience Analysis
Audience AnalysisAudience Analysis
Audience Analysis
 
Topic Selection
Topic SelectionTopic Selection
Topic Selection
 
COM 110 | Chapter 2: History of Cable, Home Video, ad the Internet
COM 110 | Chapter 2: History of Cable, Home Video, ad the InternetCOM 110 | Chapter 2: History of Cable, Home Video, ad the Internet
COM 110 | Chapter 2: History of Cable, Home Video, ad the Internet
 
COM 110: Chapter 1 -- History of Broadcast Media
COM 110: Chapter 1 -- History of Broadcast MediaCOM 110: Chapter 1 -- History of Broadcast Media
COM 110: Chapter 1 -- History of Broadcast Media
 
COM 101 | Chapter 3: Historical and Cultural Context
COM 101 | Chapter 3: Historical and Cultural ContextCOM 101 | Chapter 3: Historical and Cultural Context
COM 101 | Chapter 3: Historical and Cultural Context
 
COM 101 | Chapter 2: Perspectives on Mass Communication
COM 101 | Chapter 2: Perspectives on Mass CommunicationCOM 101 | Chapter 2: Perspectives on Mass Communication
COM 101 | Chapter 2: Perspectives on Mass Communication
 
COM 101 | Chapter 1: Communication Mass and Other Forms (Update SP 14)
COM 101  |  Chapter 1: Communication Mass and Other Forms (Update SP 14)COM 101  |  Chapter 1: Communication Mass and Other Forms (Update SP 14)
COM 101 | Chapter 1: Communication Mass and Other Forms (Update SP 14)
 
Ch 15 advertising notes
Ch 15 advertising notesCh 15 advertising notes
Ch 15 advertising notes
 
Ch14 pr0
Ch14 pr0Ch14 pr0
Ch14 pr0
 
101 ch12
101 ch12101 ch12
101 ch12
 

Recently uploaded

PART A. Introduction to Costumer Service
PART A. Introduction to Costumer ServicePART A. Introduction to Costumer Service
PART A. Introduction to Costumer Service
PedroFerreira53928
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
Celine George
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
joachimlavalley1
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
GeoBlogs
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
beazzy04
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
Jisc
 
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXXPhrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
MIRIAMSALINAS13
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
MysoreMuleSoftMeetup
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
EverAndrsGuerraGuerr
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
Sandy Millin
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
Tamralipta Mahavidyalaya
 
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
EduSkills OECD
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Thiyagu K
 
How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
Celine George
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
Atul Kumar Singh
 
Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
RaedMohamed3
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 

Recently uploaded (20)

PART A. Introduction to Costumer Service
PART A. Introduction to Costumer ServicePART A. Introduction to Costumer Service
PART A. Introduction to Costumer Service
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
 
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXXPhrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
 
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
 
How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
 
Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 

SPE 108 Parts of the Speech

  • 1. Public Speaking Why learn it? The Parts of the Speech
  • 2. Why learn public speaking? • Confidence • Job skill • Effective communicator • Power
  • 3. How can public speaking help you? • You have to train a group of workers at your job • You are fighting to keep your local playground open • You are in sales/marketing/other jobs that require you to work with the public • You have to give a eulogy • You want to have a second date with someone!
  • 4. What you ALREADY know Similarities between public speaking and conversations: • Organizing your thoughts logically • Tailoring your message to your audience • Telling a story for maximum impact (punchline) • Adapting to listener feedback
  • 5. What’s different about public speaking • More highly structured – time limits, little to no listener interruption/interaction, have a purpose to accomplish, anticipating audience questions/reactions, more detailed planning • Requires more formal language – it is expected slang, jargon and bad grammar have no place in public speeches, a speech should be special • Requires a different method of delivery – no vocal crutches, speaking louder than you normally would, good posture, avoid distracting mannerisms
  • 6. Introduction • Get the attention and interest of your audience • Reveal the topic of your speech • Establish credibility and goodwill • Preview the body of the speech
  • 7. Attention and interest Attention devices: • Relate the topic to the audience • State the importance of your topic • Startle the audience • Arouse the curiosity of the audience • Question the audience • Begin with a quotation • Tell a story
  • 8. Reveal the topic • Don’t confuse your audience; do not assume they know what you will be speaking about • Do not assume your attention device is descriptive enough • Introduce your topic clearly
  • 9. Establish credibility and goodwill • Credibility = perception (audience) • Are you qualified to speak on this topic? • Why should we believe you are? • Whatever the source of your expertise, let the audience know! • Goodwill = mean no harm • How can you take a topic your audience feels negatively about and reason your side?
  • 10. Preview the Body of the Speech • Most people are poor listeners • Preview statements let your audience know EXACTLY what you’re going to be talking about • Identify what main points are coming up in the body of the speech
  • 11. Tips for prepping the introduction • Keep it brief – should be about 10-20% of your total speech • When conducting research, keep an eye out for possible attention devices • Be creative in developing the introduction • Re-work wording after you’ve completed the body of the speech – after you’ve determined the main points, it’ll be easier to decide how to begin the speech • Work out the introduction in DETAIL. It is the first – and most important – part of the speech
  • 12. The body • Organization is key • See formal speech outline for structure Order types:  Chronological: follow a time pattern  Spatial: directional pattern (from top to bottom, from to back, east to west)  Causal: illustrate a cause and effect relationship  Problem-solution: 2 parts – first shows the problem, second shows possible solutions  Topical: dividing the speech topic into subtopics
  • 13. Connectives • Transitions: a word or phrase that indicated when a speaker has finished one point and is moving on to another • Internal preview: much like your preview statement in the introduction, this previews the main points inside the body of the speech • Internal summaries: sum up previous main point as a method of moving on to the next • Signposts: brief statements that indicate exactly where you are in the speech (first, second, final)
  • 14. Conclusion Serves two functions: • Let the audience know you are finishing • Reinforce the audience’s understanding of, or commitment to, the central idea
  • 15. Conclusion • Reinforcing the central idea: • End with a quotation • Make a dramatic statement • Refer back to the introduction
  • 16. Tips for prepping the conclusion • Keep an eye out for possible concluding statements during your research • End with a bang, not a whimper • Don’t be long winded (should account for 10% of your total speech) • Don’t leave anything to chance. The conclusion is an opportunity to have the “final say.” Prepare well and practice this often!