Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
Digital transformation has and is still shifting the world we live in. Products are now living entities which require a more modern and innovative way to create and support products in enterprises. This presentation shares some insight how Pearson, the worlds largest learning company is adopting Agile and Lean at an enterprise level, whilst ensuring the learner and customer is at the centre. Embedding principles from Agile, Lean, Lean Startup, Beyond Budgeting and more,all of which is captured and embraced into the Global Product Lifecycle.
Crossing the Chasm from Early Adopters to Early majority. Once you have established a product market and are looking to grow your user base, what are the things to look out for and what things matter. The challenge here is that you might lose your early adopters as you grow, in this talk Craig mentions about how to continuously delight customers whilst satisfying new market segments in order to achieve growth and how to use OKRs and KPIs to measure progress. All of this is done in context the Global Product Lifecycle framework developed at Pearson which covers 6 stages from idea to retirement.
Effectuation - Managing Uncertainty by Optimizing OpportunityDavender Gupta
The Effectual mindset is essential for entrepreneurs who understand that the future is unknowable and unpredictable and who want to make decisions which guide them towards success. This is an essential foundation for Momentum Scaling A summary of Effectuation (Saras Sarasvathy).
Presented to Ville-Marie Toastmasters (PERINF L1 Project 3)
22 February 2018
(c) 2018 Davender Gupta. All rights reserved. Permission to download for personal use only
LinkedIn's former talent guru, Steve Cadigan, shares how to maintain a focus on culture as your company scales – plus what that can mean for the bottom line. Presented at Goal Summit 2017.
BetterWorks Goal Summit 2015: Putting Goal Science into Practice with Alex Mo...BetterWorks
A look at the research behind Goal Science™ and how the BetterWorks enterprise goals platform works from Alex Moffit, BetterWorks Goal Scientist, and BetterWorks Product Lead Ciara Peter.
Grow with CRO - 7 Ways CRO is a Growth Driver for Your BusinessSean Ellis
This presentation, from the Conversion Conference in Chicago, highlights seven ways that conversion rate optimization (CRO) helps online businesses growth, including actionable tips to get the most out of your CRO efforts.
This lightning talk is based upon the experiences when trying to transform the worlds largest educational provider into a Lean Enterprise, focused on learner outcomes. An exciting time to be part of such a change which could benefit learners lives.
We discuss how we call upon Agile principles to Scale and how we learn through the product lifecycle. Note this is in very early stages of rollout and is changing rapidly. By the time you see these slides there have been some changes made for sure.
The is a video from Lean Day London accompanying these slides.
Digital transformation has and is still shifting the world we live in. Products are now living entities which require a more modern and innovative way to create and support products in enterprises. This presentation shares some insight how Pearson, the worlds largest learning company is adopting Agile and Lean at an enterprise level, whilst ensuring the learner and customer is at the centre. Embedding principles from Agile, Lean, Lean Startup, Beyond Budgeting and more,all of which is captured and embraced into the Global Product Lifecycle.
Crossing the Chasm from Early Adopters to Early majority. Once you have established a product market and are looking to grow your user base, what are the things to look out for and what things matter. The challenge here is that you might lose your early adopters as you grow, in this talk Craig mentions about how to continuously delight customers whilst satisfying new market segments in order to achieve growth and how to use OKRs and KPIs to measure progress. All of this is done in context the Global Product Lifecycle framework developed at Pearson which covers 6 stages from idea to retirement.
Effectuation - Managing Uncertainty by Optimizing OpportunityDavender Gupta
The Effectual mindset is essential for entrepreneurs who understand that the future is unknowable and unpredictable and who want to make decisions which guide them towards success. This is an essential foundation for Momentum Scaling A summary of Effectuation (Saras Sarasvathy).
Presented to Ville-Marie Toastmasters (PERINF L1 Project 3)
22 February 2018
(c) 2018 Davender Gupta. All rights reserved. Permission to download for personal use only
LinkedIn's former talent guru, Steve Cadigan, shares how to maintain a focus on culture as your company scales – plus what that can mean for the bottom line. Presented at Goal Summit 2017.
BetterWorks Goal Summit 2015: Putting Goal Science into Practice with Alex Mo...BetterWorks
A look at the research behind Goal Science™ and how the BetterWorks enterprise goals platform works from Alex Moffit, BetterWorks Goal Scientist, and BetterWorks Product Lead Ciara Peter.
Grow with CRO - 7 Ways CRO is a Growth Driver for Your BusinessSean Ellis
This presentation, from the Conversion Conference in Chicago, highlights seven ways that conversion rate optimization (CRO) helps online businesses growth, including actionable tips to get the most out of your CRO efforts.
This lightning talk is based upon the experiences when trying to transform the worlds largest educational provider into a Lean Enterprise, focused on learner outcomes. An exciting time to be part of such a change which could benefit learners lives.
We discuss how we call upon Agile principles to Scale and how we learn through the product lifecycle. Note this is in very early stages of rollout and is changing rapidly. By the time you see these slides there have been some changes made for sure.
The is a video from Lean Day London accompanying these slides.
Developing Great People - The Key to Happy Customers and a Strong Bottom LineQualtrics
A Yum! Brands Case Study with Qualtrics 360
Organizations throughout the world use 360-degree feedback to develop their employees and improve their business. Join us to learn about the Yum! people development philosophy and growth model, and how Yum! leverages the Qualtrics 360 platform to develop global talent.
JF Gauthier, CEO of Startup Genome, on Global Startup Ecosystem Development. Presented at the Global Entrepreneurship Congress in Johannesburg, South Africa.
Turning Large Corporate Containerships Into Nimble Startup Speedboats by Jane...Lean Startup Co.
Large organizations are often like containerships—big, reliable, and efficient, but they can’t turn quickly. They often see startups as fast speedboats—responsive and nimble operations. Janet Bumpas is the Managing Director for one of StartupBootcamp/Innoleaps' corporate accelerator programs. She works with corporate teams to transform them from containerships into speedboats. They learn to move fast, using Lean Startup principles to validate customer needs and risky assumptions with market-based data. In her talk, she’ll outline strategies for enterprise organizations to spark and sustain nimble innovation, including how to avoid the most common causes of stalling out in the process.
Bob Dorf, serial entrepreneur & co-author of "The Startup Owner's Manual," on Getting Your Startup to Scale. Presented at the Global Entrepreneurship Congress in Johannesburg, South Africa.
Innovation and Creativity for Social Business
Defining and exploring the Problem Space and the Solution Space
Presented to Social Business Creation - HEC Montreal
July 30, 2021
All rights reserved (c)2021 Davender Gupta
The Innovation Engine, Andrew Breen, American ExpressLean Startup Co.
Large, established organizations fear disruption from big tech and startups. In trying to thwart that they have resorted to several approaches to innovation to scale such as labs, acquisitions and spin-outs. Most have not succeed often due to the impediments that corporate culture and organizational design bring. The Innovation Engine is a framework developed by Andrew Breen which addresses these issues. Andrew has built this not only from his experience building eight tech startups but also in his current role building a Lean startup at American Express.
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
SharePoint projects are wickedly complex. Among the reasons: You are dealing with loosely defined big-picture issues like collaboration, information sharing, portal navigation and information organization; and you are trying to define these solutions within the context of the social complexity that exists in all organizations. The result is that you end up with solutions that may satisfy some of your stakeholders, but which leave others disengaged, disenfranchised and disappointed. Getting to success is dependent on reaching a shared understanding, followed by a shared commitment from all of the participants and stakeholders.
We have discovered that visual tools can very quickly allow groups of people to get to shared understanding and commitment. We will share our techniques with you and teach you how to use free or very inexpensive tools that allow you elicit your clients' goals. We then show you to prioritize, map and construct the solution.
We will cover the use of Gamestorming and Innovation Games, which use the concepts of games to get to serious results in a much less painless way than the usual planning and requirements workshops. We will demonstrate the use of mind mapping for navigational design, taxonomy design, prioritization and capturing the thought process of a team via an interactive process.
Analysis is broken! Did you ever wish there was a more effective and interactive way to gather requirements? In this session we will role paly some of these tactics that provide quick and effective insights into business needs. Throw out your trusty questionnaires and get ready to play some serious games. If you want to have fun while you define requirements you won’t want to miss this session.
By attending this class, you will get a chance to:
• Get hands on experience in gamestorming and innovation game techniques
• Understand how to facilitate these innovative strategies on your project
• Apply field-tested strategies in your organization
Organizational Change Management – One of the most overlooked and under planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative. In this session we will discuss field proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. I will share a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven and embrace the concept of designing change for long term sustainable cultural acceptance.
By attending this session you will be able to:
Design your own organizational change management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field tested strategies in your organization
Are you tired of attending or leading the same old boring requirements-gathering sessions? Would you like to find a way to get stakeholders excited about requirements gathering? Then this class is for you!
Find out how to use collaborative play to build better solution requirements for SharePoint projects (or any other project for that matter). In this class, you will learn seriously fun ways to do work–seriously! Learn how to tap into true innovation and uncover hidden business requirements. What are you waiting for? Come to this class and learn how to put these tools into action!
By attending this class, you will be able to:
Introduce new and field-tested concepts for creating a clear and compelling vision for SharePoint
Facilitate more effective requirements-gathering sessions
Identify and avoid five problem patterns that plague many project teams
Hit the ground running with new templates that you can use to facilitate your own Innovation Games
Refine requirements down to measurable business value, and map to strategic business goals using the “rainbow” technique
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
Do you want to get your SharePoint project right the first time? It has been our experience that there is no way for a project to succeed if the stakeholders and solution designers are not in alignment, no matter how good the solution. If your technical team and business stakeholders are not on the same page then the project will fail. The problem is that getting the business stakeholders to tell you their vision and understand what success looks like to them is very difficult.
Over the past decade of delivering successful SharePoint projects, we have discovered methods that work very well at eliciting the stakeholders' desires and then ensuring that we have clarified our own understanding with them. These methods involve the use of visual and tactile tools that open the lines of communication and rapidly expose misunderstandings.
We will demonstrate tools such as mind mapping, card sorting, gamestorming, tree-testing and other methods, and we will have you participate in exercises that will give you the confidence to apply these tools in your own practice. Many of these methods are very easy to learn and apply, and this tutorial will give you the confidence to do so.
The application of these visual tools has directly influenced the success of the many projects we've worked on over the years. We won't be giving you theory, but rather stories and examples from our real-life experience. We hope you'll join us for a practical, useful, fun and enlightening experience.
SharePoint projects are wickedly complex. Among the reasons: You are dealing with loosely defined big-picture issues like collaboration, information sharing, portal navigation and information organization; and you are trying to define these solutions within the context of the social complexity that exists in all organizations. The result is that you end up with solutions that may satisfy some of your stakeholders, but which leave others disengaged, disenfranchised and disappointed. Getting to success is dependent on reaching a shared understanding, followed by a shared commitment from all of the participants and stakeholders.
We have discovered that visual tools can very quickly allow groups of people to get to shared understanding and commitment. We will share our techniques with you and teach you how to use free or very inexpensive tools that allow you elicit your clients' goals. We then show you to prioritize, map and construct the solution.
We will cover the use of Gamestorming and Innovation Games, which use the concepts of games to get to serious results in a much less painless way than the usual planning and requirements workshops. We will demonstrate the use of mind mapping for navigational design, taxonomy design, prioritization and capturing the thought process of a team via an interactive process.
Developing Great People - The Key to Happy Customers and a Strong Bottom LineQualtrics
A Yum! Brands Case Study with Qualtrics 360
Organizations throughout the world use 360-degree feedback to develop their employees and improve their business. Join us to learn about the Yum! people development philosophy and growth model, and how Yum! leverages the Qualtrics 360 platform to develop global talent.
JF Gauthier, CEO of Startup Genome, on Global Startup Ecosystem Development. Presented at the Global Entrepreneurship Congress in Johannesburg, South Africa.
Turning Large Corporate Containerships Into Nimble Startup Speedboats by Jane...Lean Startup Co.
Large organizations are often like containerships—big, reliable, and efficient, but they can’t turn quickly. They often see startups as fast speedboats—responsive and nimble operations. Janet Bumpas is the Managing Director for one of StartupBootcamp/Innoleaps' corporate accelerator programs. She works with corporate teams to transform them from containerships into speedboats. They learn to move fast, using Lean Startup principles to validate customer needs and risky assumptions with market-based data. In her talk, she’ll outline strategies for enterprise organizations to spark and sustain nimble innovation, including how to avoid the most common causes of stalling out in the process.
Bob Dorf, serial entrepreneur & co-author of "The Startup Owner's Manual," on Getting Your Startup to Scale. Presented at the Global Entrepreneurship Congress in Johannesburg, South Africa.
Innovation and Creativity for Social Business
Defining and exploring the Problem Space and the Solution Space
Presented to Social Business Creation - HEC Montreal
July 30, 2021
All rights reserved (c)2021 Davender Gupta
The Innovation Engine, Andrew Breen, American ExpressLean Startup Co.
Large, established organizations fear disruption from big tech and startups. In trying to thwart that they have resorted to several approaches to innovation to scale such as labs, acquisitions and spin-outs. Most have not succeed often due to the impediments that corporate culture and organizational design bring. The Innovation Engine is a framework developed by Andrew Breen which addresses these issues. Andrew has built this not only from his experience building eight tech startups but also in his current role building a Lean startup at American Express.
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
SharePoint projects are wickedly complex. Among the reasons: You are dealing with loosely defined big-picture issues like collaboration, information sharing, portal navigation and information organization; and you are trying to define these solutions within the context of the social complexity that exists in all organizations. The result is that you end up with solutions that may satisfy some of your stakeholders, but which leave others disengaged, disenfranchised and disappointed. Getting to success is dependent on reaching a shared understanding, followed by a shared commitment from all of the participants and stakeholders.
We have discovered that visual tools can very quickly allow groups of people to get to shared understanding and commitment. We will share our techniques with you and teach you how to use free or very inexpensive tools that allow you elicit your clients' goals. We then show you to prioritize, map and construct the solution.
We will cover the use of Gamestorming and Innovation Games, which use the concepts of games to get to serious results in a much less painless way than the usual planning and requirements workshops. We will demonstrate the use of mind mapping for navigational design, taxonomy design, prioritization and capturing the thought process of a team via an interactive process.
Analysis is broken! Did you ever wish there was a more effective and interactive way to gather requirements? In this session we will role paly some of these tactics that provide quick and effective insights into business needs. Throw out your trusty questionnaires and get ready to play some serious games. If you want to have fun while you define requirements you won’t want to miss this session.
By attending this class, you will get a chance to:
• Get hands on experience in gamestorming and innovation game techniques
• Understand how to facilitate these innovative strategies on your project
• Apply field-tested strategies in your organization
Organizational Change Management – One of the most overlooked and under planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative. In this session we will discuss field proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. I will share a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven and embrace the concept of designing change for long term sustainable cultural acceptance.
By attending this session you will be able to:
Design your own organizational change management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field tested strategies in your organization
Are you tired of attending or leading the same old boring requirements-gathering sessions? Would you like to find a way to get stakeholders excited about requirements gathering? Then this class is for you!
Find out how to use collaborative play to build better solution requirements for SharePoint projects (or any other project for that matter). In this class, you will learn seriously fun ways to do work–seriously! Learn how to tap into true innovation and uncover hidden business requirements. What are you waiting for? Come to this class and learn how to put these tools into action!
By attending this class, you will be able to:
Introduce new and field-tested concepts for creating a clear and compelling vision for SharePoint
Facilitate more effective requirements-gathering sessions
Identify and avoid five problem patterns that plague many project teams
Hit the ground running with new templates that you can use to facilitate your own Innovation Games
Refine requirements down to measurable business value, and map to strategic business goals using the “rainbow” technique
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
Do you want to get your SharePoint project right the first time? It has been our experience that there is no way for a project to succeed if the stakeholders and solution designers are not in alignment, no matter how good the solution. If your technical team and business stakeholders are not on the same page then the project will fail. The problem is that getting the business stakeholders to tell you their vision and understand what success looks like to them is very difficult.
Over the past decade of delivering successful SharePoint projects, we have discovered methods that work very well at eliciting the stakeholders' desires and then ensuring that we have clarified our own understanding with them. These methods involve the use of visual and tactile tools that open the lines of communication and rapidly expose misunderstandings.
We will demonstrate tools such as mind mapping, card sorting, gamestorming, tree-testing and other methods, and we will have you participate in exercises that will give you the confidence to apply these tools in your own practice. Many of these methods are very easy to learn and apply, and this tutorial will give you the confidence to do so.
The application of these visual tools has directly influenced the success of the many projects we've worked on over the years. We won't be giving you theory, but rather stories and examples from our real-life experience. We hope you'll join us for a practical, useful, fun and enlightening experience.
SharePoint projects are wickedly complex. Among the reasons: You are dealing with loosely defined big-picture issues like collaboration, information sharing, portal navigation and information organization; and you are trying to define these solutions within the context of the social complexity that exists in all organizations. The result is that you end up with solutions that may satisfy some of your stakeholders, but which leave others disengaged, disenfranchised and disappointed. Getting to success is dependent on reaching a shared understanding, followed by a shared commitment from all of the participants and stakeholders.
We have discovered that visual tools can very quickly allow groups of people to get to shared understanding and commitment. We will share our techniques with you and teach you how to use free or very inexpensive tools that allow you elicit your clients' goals. We then show you to prioritize, map and construct the solution.
We will cover the use of Gamestorming and Innovation Games, which use the concepts of games to get to serious results in a much less painless way than the usual planning and requirements workshops. We will demonstrate the use of mind mapping for navigational design, taxonomy design, prioritization and capturing the thought process of a team via an interactive process.
Are you tired of attending or leading the same old boring requirements-gathering sessions? Would you like to find a way to get stakeholders excited about requirements gathering? Then this class is for you!
Find out how to use collaborative play to build better solution requirements for SharePoint projects (or any other project for that matter). In this class, you will learn seriously fun ways to do work–seriously! Learn how to tap into true innovation and uncover hidden business requirements. What are you waiting for? Come to this class and learn how to put these tools into action!
By attending this class, you will be able to:
Introduce new and field-tested concepts for creating a clear and compelling vision for SharePoint
Facilitate more effective requirements-gathering sessions
Identify and avoid five problem patterns that plague many project teams
Hit the ground running with new templates that you can use to facilitate your own Innovation Games
Refine requirements down to measurable business value, and map to strategic business goals using the “rainbow” technique
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
•Design your own organizational change-management strategy
•Understand how to foster user adoption
•Understand how to engage and build solution champions
•Build a communication plan
•Apply field-tested strategies in your organization
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Do you want to get your SharePoint project right the first time? It has been our experience that there is no way for a project to succeed if the stakeholders and solution designers are not in alignment, no matter how good the solution. If your technical team and business stakeholders are not on the same page then the project will fail. The problem is that getting the business stakeholders to tell you their vision and understand what success looks like to them is very difficult.
Over the past decade of delivering successful SharePoint projects, we have discovered methods that work very well at eliciting the stakeholders' desires and then ensuring that we have clarified our own understanding with them. These methods involve the use of visual and tactile tools that open the lines of communication and rapidly expose misunderstandings.
We will demonstrate tools such as mind mapping, card sorting, gamestorming, tree-testing and other methods, and we will have you participate in exercises that will give you the confidence to apply these tools in your own practice. Many of these methods are very easy to learn and apply, and this workshop will give you the confidence to do so.
The application of these visual tools has directly influenced the success of the many projects we've worked on over the years. We won't be giving you theory, but rather stories and examples from our real-life experience. We hope you'll join us for a practical, useful, fun and enlightening experience.
Are you tired of attending or leading the same old boring requirements-gathering sessions? Would you like to find a way to get stakeholders excited about requirements gathering? Then this class is for you!
Find out how to use collaborative play to build better solution requirements for SharePoint projects (or any other project for that matter). In this class, you will learn seriously fun ways to do work-seriously! Learn how to tap into true innovation and uncover hidden business requirements. What are you waiting for? Come to this class and learn how to put these tools into action!
By attending this class, you will be able to:
Introduce new and field-tested concepts for creating a clear and compelling vision for SharePoint
Facilitate more effective requirements-gathering sessions
Identify and avoid five problem patterns that plague many project teams
Hit the ground running with new templates that you can use to facilitate your own Innovation Games
Here are my Top 5 Tips for Change Management on Hard to Change - last night in Canberra we had a stimulating session with 90 members from AIPM, ACS and IIBA.
Please share your tips!
Answers to the Biggest Questions of Change LeadersPhil Buckley
Confidence plays an important role in how leaders lead and manage change. They must be self assured that the change will lead to better results and that their organization is capable of taking it on.
Confidence is tested the most when leaders and their change managers can't answer change-related questions based on their operational experience. Here are approaches to how change leaders and managers can effectively answer the questions they face when leading change.
The most difficult part of any initiative is the behavior change it calls for, and RBQM is no exception. The implementation of RBQM without a implementation plan is just a wish.
To achieve their organizational goals, successful research organizations have figured out how to navigate change management. No matter the type of project or initiative, these companies treat any kind of plan execution with a change management mindset.
The Cure for a Healthy Recruitment and Retention StrategyCompleteRx
Losing a qualified job candidate or employee can be a tough pill to swallow. No matter what the position, finding job candidates that are the right fit are hard to come by in the ever-changing healthcare market. A recent McKinsey & Co study suggests there could be an 18 million-person shortage in the supply of high-skilled, college-educated workers by 2020 – this includes pharmacy and healthcare workers. On top of that, workforce demographics, technology and benefits continue to evolve as the new millennial workforce sets expectations for what they want in a career. In this webinar, you’ll hear from our talent acquisition and pharmacy operations teams as they strategize new ways to recruit and retain top talent today.
CPG Innovation From Ideation to Aisle: New Techniques for Staying Ahead of Co...Instantly
Eighty-five percent of new products fail. How do you beat those odds? Instantly VP of Product Innovation Justin Wheeler and Supermarket Guru Phil Lempert offer up different solutions to make sure your next new product avoids failure.
Click here for the full recording of Wheeler and Lempert during our August 6, 2015 webinar: http://bit.ly/1P7zL2c
Presentation made by Charlie Keeney and Rachel Hinde, NHS Improving Quality Transforming Care team at the NHS Confederation annual conference and exhibition 2015, 3rd - 5th June.
Delagates heard insights from senior leaders who have successfully applied large scale transformation change to theirs and partner organisations locally.
This case study examines emerging theory around successful change; change that sticks. It explains core methodologies that work across organizations large and small, regardless of access to technology and resources to create a change communication strategy. Presenter Kip Soteres helped design a communication strategy and presenter Megan Hogan helped manage and implement significant changes to the Wellness Program at a large Western PA health care organization. The case study also provides concrete and applicable steps to guide communicators to design strategies that lead to change that sticks.
The main objective of this presentation is to encourage openness to change in the workplace. It will help you understand what are the steps to leading successful cultural change and go over some case studies of successful, semi-successful, and unsuccessful change within organizations.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
3. The New England Patriots
– champions (again!) of
the whole entire (NFL)
world!!!
On February 1, 2015, The New England
Patriots defeated the defending Super
Bowl Champion Seattle Seahawks 28-24
in Super Bowl. Meaning:
• The Patriots are the greatest football
team of the century, possible all time
• Tom Brady ties Joe Montana for
Super Bowl Rings and MVP crowns
• Bill Belichick wins his sixth Super
Bowl in eight trips – putting him in
the top rank of cauches in all spiorts,
not just the NFL.
• Dynasty baby!!!!
4. 2 3
4 5
1
Introduction Success
Requirem
ents
Cultural
Change
Types of
Adopter
Motivation
Considerati
6
Adoption
Techniq
7. 8
143%
35%
0%
20%
40%
60%
80%
100%
120%
140%
160%
With Excellent Change
Enablement Program
With Poor Change Enablement
Program
Projects’ ROI with Change Enablement
Change Enablement Increases Project Success
*Source: Change Management That Pays, McKinsey Quarterly, Number 4, 2012.
According to McKinsey, an effective Change Enablement program in place
increases a project’s ROI.*
Every dollar
spent on the
project gains
$0.43
Every dollar spent
on the project
loses $0.65
8. * Source: Accenture; examples based on interviews conducted with clients at large process & system integration programs.
$10
Million
Additional program costs and 6 month delay because the business stopped a
process and system implementation due to lack of understanding of the value and
ownership/buy-in.
20-30%
Rework rate on normal daily tasks and poor quality due to insufficiently skilled
employees.
80%
Unplanned increase in resources for post go-live support to compensate lack of
adequate go-live preparation and resources.
$4 Million
Additional costs spent on recreating training materials since initial training was
poor and there is poor post-training support.
300%
Increase in helpdesk call-volume after go-live due to poor enablement, requiring
additional FTEs for ticket handling.
Case study analysis indicates that when change is not managed well, there are impacts to key metrics
9
Why do we need Change Enablement?
55. 56
Super-user
Community
Best Buy: The rise of the ninjas-a SharePoint 2013 user adoption story:
http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC296
62. References
• Essential SharePoint 2013 Book
• User Adoption Strategies Book
• Roadmap for Collaboration Book
• Shepherd's Guide for Users Book
• 42 Rules for Successful Collaboration Book
• Microsoft User Adoption Guide for 2013
• Additional Promotional Video - http://sco.lt/5iS5k9
• SPOT Promo Video - http://sco.lt/8fFlVh
• Productivity Hub - http://www.microsoft.com/en-us/download/details.aspx?id=7122
• Discover SharePoint - http://www.discoversharepoint.com/
• Office 365 Customer Success Center - http://success.office.com/en-us
Editor's Notes
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
With Change Enablement:
Senior and middle managers and frontline employees were all involved
Everyone’s responsibilities were clear
Reasons for the project were understood and accepted throughout the organization
Without Change Enablement:
Lack of commitment and follow through by senior executives;
Defective project management skills among middle managers;
Lack of training of and confusion among frontline employees.
You know that change needs to happen
Where do you start
Who should be involved?
How do you see it through to the end?
Develop a sense of urgency around the need to change
Ensure that solutions are aligned with business and employee objectives
Secure executive sponsorship and drive regular communication
Develop a training strategy and supporting materials
Gather continual feedback and evolve as required
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
Seek champions across the organization to help with initial roll-out and subsequent changes / improvements.
Think about what adoption strategies you will use early on – you can choose from those mentioned later in this presentation that best supports the way your organization operates.
Make sure the solutions are compatible with existing systems. Understand the purposes of each of the disparate systems have within the organization to reduce the amount of confusion and frustration within the organization.
Start gradually with small deployments/numbers – follow the Roadmap as a guide, but be prepared to change it as needed.
Promote the solution
Provide Training as needed
Collect continual feedback and feed it back into your process and strategies
Encourage feedback and ideas; implement improvements based on the end user feedback.
Manage Expectations – not all the goals can be achieved at once – communicate the plan and the rationale for that plan
Lastly, be cognizant of the cultural challenges that will hinder the Adoption
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
Fully develop, publish, and communicate this plan to the entire workforce. This will help everyone understand that the system being implemented isn’t being “thrown at them”, but instead, it is a system that encourages involvement across the organization to make it even more useful and successful.
Adoption is jeopardized if the system is not a good fit within pillars / departments. This does not mean that the tool should seamlessly meld into current operations of pillars / departments. Introduction of any tool brings change with it; allowing and encouraging teams to take time to modify any pertinent processes and procedures to adapt to the tool introduction will go a long way in final adoption. In other words, the organization can / should review and revise their current processes before just blindly implementing current processes into the new system.
resist the temptation to introduce all of the capabilities of SharePoint early on. Instead, it’s critical to show users the tool’s value and how the tool is going to assist them in their job in a methodical, well-planned manner. When new functionality is introduced, it should be introduced as a tool that helps produce value / achieve business goals.
By linking it to specific problems or business goals, they will see that the tool is just an enabler to achieving value or goals.
Learning any new tool has a steep learning curve, depending on the complexity of the system. Users will run into issues applying the tool to their work and frustrations can run high if they cannot get rapid assistance in resolving their issues. It is imperative to have learned support staff ready.
This does not mean that all support staff must have deep knowledge of the tool, but a tiered support structure can be implemented. Remember that a defined escalation policy should be developed to ensure users are getting the quick assistance they need, and management can identify training opportunities if support staff is not exhibiting the necessary knowledge level for their tier.
Another option is to train a point person in each pillar / department. This is creating an on-site champion / power-user among the teams that users can go to for assistance. These champions will also have an understanding of how users are utilizing the tool for their particular job function. This layer of support staff will often prove efficient in resolving issues for users, especially basic issues that may be a training related issue for the user.
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
These are ‘SharePoint’ adventurers, they don’t mind taking risks, they like to play, and they don’t mind failures; some call them mavericks. These are not the kind of people that you want to act as stewards to get others to use the product, so try not to immediately involve them; rather, they should be identified very quickly. They should be given access to a sandbox environment that allows them to get a flavor for SharePoint features and where there is no risk of downtime to a production environment. You should try to involve them in the design stages, and spend time in training best practice in terms of using SharePoint. When doing this, try to evangelize to them the key areas of what the solution is intending to solve, and encourage them to try out features relating directly to those. Note these are not the key adopters, many times they are classified as ‘geeks’, and their end-goals may not be yours in terms of trying to get all users productively using and learning to use the intended solution.
These are people who need to have a business requirement solved by the use of SharePoint. They command respect from their peers, and as such should be involved as early as possible. So, like innovators, involve these people early, but ensure that their requirements are captured in the solution being provided. It is important to try to get the SharePoint project sponsor and key stakeholders as “members” of this group. You should also ensure that they are able to trial the solution in the UAT (User Acceptance Test) environment and that you capture, in detail, those requirements.
Early Adopters become part of the Early Majority Adopters. These are respected users of the solution and, like Early Adopters are critical to the success of the solution. You should immediately identify SharePoint Champions from these and ensure that training includes labs, and that you continually meet to identify any pain points and success stories. Communicate these to Early Adopters to get them on-board more quickly.
These are people who have not been part of the solutions implementation. They may have been introduced by ‘attrition’; told “Drop whatever you was using … You will use SharePoint from now on”; or through some other reason such as “I have just joined the company and been told to use SharePoint and have no idea what it is”. Connections must be made with Early Adopters, and using the materials gained through the creation of policies and the creation of SharePoint Champions so that these Late Majority Adopters can get aid and comfort
With any SharePoint solution you will have those users who will resist having to use the product. These ‘Hanger Backs’ are people who hate change and strive for the traditional. They fear the use of the replacement solution or new solution because either (a) they have not been involved and/or (b) they do not want to be trained due to political reasons, etc. Do not attempt to force the solution upon these users. Communicate to these users the success stories that you have gathered from the Early Majority adopters. Use the SharePoint Champions to aid that communication. Do not take any resistance from the Hanger Backs as a message that the solution has failed
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
There are four phases
Awareness –
Goal is knowing and understanding
Focus – demonstrate value, build anticipation and minimize surprises
Deployment –
Goal is acceptance and wanting
Focus – Accelerate demand and minimize disruption
Usage & Availability –
Goal is Mastering and self-belief in the capabilities
Focus – Gain productivity, reinforce key concepts and
introduce new scenarios
Ongoing Adoption –
Goal is do and keep doing
Focus – enhance productivity, continued followership
Harness peer pressure
• My Managers and peers are role models for the change
• I don‘t want to stick out and will participate
• If I don‘t participate I will be criticized
• We want to be a role model as a team
• Success gets celebrated and published
• The importance of finding, thanking and engaging influential / mavens / experts / advocates / enthusiasts
• The power of communities
Design rewards and demand accountability
• Positive behavior is rewarded materially or ideally
• Negative behavior or ignorance are reprimanded
• I see that the same values count on all levels
Specific User Adoption Activities can be used in various ways to address each of these perspectives. Depending on whom the person is and what perspective(s) is of most interest to him/her, there will be varying degrees of benefit for the different activities. As User Adoption Activities take place, and it appears some people might not be reacting to them as hoped,
Consider using a different activity from a different perspective to see if the reaction is improved.
As SharePoint evolves and matures, so will your Change Management needs that govern how SharePoint features and solutions are implemented. The SharePoint Governance Plan should be used as the guide in determining the types of controls that should be in place for different types of changes being considered. The Governance Plan, in conjunction with Change Management policies should be periodically reviewed and updated throughout the organization. You will find that some changes in SharePoint will need little, if any, change management controls. Others, however, will need a great deal. These decisions on how much control is necessary will directly affect User Adoption. For example, if you have no controls over deactivating certain features of a Site Collection, there will come a time in which a group of users that were using those features will become very disgruntled since they were depending on those features in their day-to-day duties. Similarly, activating a feature that consumes many resources (e.g., CPU, storage, etc.) could potentially negatively affect other corporate systems and the people managing those systems.
Lastly, User Adoption among the workforce will be severely impacted if the environment is over-controlled. In these cases, the end users will become disgruntled when they believe there is too much red-tape / bureaucracy when trying to make what they view as something very simplistic. For example, putting too many controls over access requests, document library settings, etc. will negatively affect User Adoption.
I hope you found this to be interesting and useful.
Thanks for coming.
Wait for the applause to build….
Let me just tell you how you can contact me, and then I’ll take questions.