Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
•Design your own organizational change-management strategy
•Understand how to foster user adoption
•Understand how to engage and build solution champions
•Build a communication plan
•Apply field-tested strategies in your organization
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Jive Webcast: Gamification #201: 7Summits, Hitachi and Solarwinds presentation7Summits
Gamification 201: Winning with Gamification, a Guide to Success
The top companies in the world understand the potential of game mechanics to drive measurable business value and user behavior, but are still learning how to properly implement them.
- Why are so many companies looking to gamification and digital motivation systems?
- Please join a panel discussion featuring SolarWinds and - - Hitachi Data Systems to gain valuable insight into their successful implementation of gamification within their online communities. The panel will be hosted by 7Summits, Bunchball, and Jive Software.
In this presentation you will learn:
- Core elements needed to achieve the desired business and program objectives
- How to plan missions, rewards and recognition to guide user behavior
- Design principles to consider during implementation
Real world examples and results from Solar Winds and Hitachi Data System
- How to factor gamification into your activation and adoption plans
Knowledge Management is first and foremost a willingness and desire of people within the organisation to help each other make things better. If this desire is not truly there, all that your process and technology-related investments will lead to, are expensive and embarrassing white elephants.
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
•Design your own organizational change-management strategy
•Understand how to foster user adoption
•Understand how to engage and build solution champions
•Build a communication plan
•Apply field-tested strategies in your organization
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Jive Webcast: Gamification #201: 7Summits, Hitachi and Solarwinds presentation7Summits
Gamification 201: Winning with Gamification, a Guide to Success
The top companies in the world understand the potential of game mechanics to drive measurable business value and user behavior, but are still learning how to properly implement them.
- Why are so many companies looking to gamification and digital motivation systems?
- Please join a panel discussion featuring SolarWinds and - - Hitachi Data Systems to gain valuable insight into their successful implementation of gamification within their online communities. The panel will be hosted by 7Summits, Bunchball, and Jive Software.
In this presentation you will learn:
- Core elements needed to achieve the desired business and program objectives
- How to plan missions, rewards and recognition to guide user behavior
- Design principles to consider during implementation
Real world examples and results from Solar Winds and Hitachi Data System
- How to factor gamification into your activation and adoption plans
Knowledge Management is first and foremost a willingness and desire of people within the organisation to help each other make things better. If this desire is not truly there, all that your process and technology-related investments will lead to, are expensive and embarrassing white elephants.
More Than Passing Trends: New Critical Success Factors in IT Systems TrainingHuman Capital Media
They’re more than passing trends. Wisely incorporating contemporary learning factors — such as mobile, social, and multi-generational learning — into training strategies is generating measurably improved performance outcomes.
What many of us consider buzzwords are in fact powerful training approaches that, when used properly, can deliver not only higher returns on performance but also significantly higher rates of employee satisfaction and return on investment.
This 30-minute webcast with client case studies will examine these new critical success factors as they relate to IT systems training. Kelly Lake, a 25-year industry veteran and Aptara’s senior vice president of global strategic solutions, will address specifically how they apply, how to effectively address them during your planning phase and how to practically implement them during deployment. As with any strategy, there’s no one size fits all. The key to successfully employing new approaches is understanding when and where they make sense — for your learners, your locations and your culture.
Join us Tuesday, June 9, for a deeper understanding of the factors redefining end-user systems training and how to successfully apply them in your own organization.
In this session attendees will:
Learn how planning and alignment are the keys to performance improvement.
Understand how a multi-delivery approach will ensure success.
Understand the impact of generational learning.
Proven Strategies for increasing Adoption and EngagementChristian Buckley
While Office 365 continues to grow at a rapid rate, adoption can be slow and difficult without a strategy in place. This presentation covers a number of different topics that all have an impact on end user adoption and engagement. This presentation shares: a "go to market" strategy for a successful Office 365 deployment; productivity features that will enhance adoption; strategies for keeping end users engaged; how to track usage and activity so you can measure your success; and touches on many of the productivity features (Groups, Delve, Yammer, co-editing, etc). The primary focus, however, is on the management/ongoing educational aspects of a successful deployment.
Did you know? Over the years, enterprises have achieved 65% of higher project savings by adhering to Six Sigma methodology.
Leadership is a critical element in the success of both implementing and using Six Sigma Techniques and Tool to support process change and delivering value in conducting Six Sigma Projects. Having the role of Leadership defined and the necessary knowledge of the methods that will set the expectation of change within processes can inspire teams to stay focused and deliver timely results.
Areas covered in the webinar
- The WHO in Leadership supporting Six Sigma
- The WHY as it relates to the Business Goals and Objectives
- The EXPECTATION or VISION for change to deliver value
- The INVOLVEMENT and participation of leadership
- The SUPPORT and resources needed
- The AUTHORITY to make change happen
- The RECOGNITION of all who contributed to delivering the value
- The MOMENTUM to build on success and continuous improvement
For more details click here - https://www.invensislearning.com/webinar/leading-the-way-in-six-sigma
#sixsigma #leansixsigma #sixsigmablackbelt #sixsigmayellowbelt #sixsigmagreenbelt #sixsigmamethodlogy #sixsigmaprocess #sixsigmacourse #sixsigmavideo #sixsigmamanagement #leansixsigmamethod #SixSigmaTraining
About Invensis Learning
Invensis Learning is a leading training and professional development solutions provider. We deliver globally-recognized training and certifications to individuals and enterprises to aid key business transformations and help to stay relevant by closing skill gaps and cultivate an environment that fosters continuous learning. We have trained 10000+ professionals over wide portfolio of training and certification courses. We are a trusted partner of many Fortune 500 companies for training and development
For more details please visit: https://www.invensislearning.com/
How to Pitch a Software Development Initiative and Ignite Culture ChangeRed Gate Software
You’ve got a great idea for transforming software development or IT processes in your organization, but you’re not sure how to get buy-in from key stakeholders, or how to change your company culture.
In this session, Microsoft MVP Ike Ellis will draw on his experience as a consultant and leader in software development to give you real-world tips to define, shape, and share your pitch successfully. Whether you are launching a revolutionary new initiative or expanding an existing effort to improve your software development, Ike’s tips will help you create a plan to effect change in your teams.
Turning Crowd Innovation Into Real Products and RevenueMindjet
When any organization ramps up a new or refined business approach, it must align with their goals as a company and provide benefits that outweigh any associated costs. And, due to their typical ambiguity, corporate innovation programs often present many challenges that can be difficult to face without expert guidance.
In this presentation, Mindjet’s John Welder discusses how you can support your crowd innovation management programs through design thinking, agile methodologies, and lean start-up processes, in order to accelerate real business outcomes and revenue.
The Internal Impacts of a Digital Transformation: How to Effectively Manage C...Perficient, Inc.
Digital transformation sends ripples of change through your organization that not only mandate a focus on customer-facing systems, but that also trigger an internal transformation touching on culture, collaboration, and knowledge. This creates the foundation upon which your company builds great customer experiences.
In this webinar, our experts covered four key considerations that impact your internal digital transformation and discussed best practices for addressing each.
Corporate Culture: Why it’s important to create a culture amenable to change.
Collaboration: Why a great intranet and enterprise social networks will enhance your ability to communicate, roll out new products, and more.
Knowledge: How knowledge differs from information, and how identifying and leveraging both will shorten response times and improve customer experiences.
Managing Change: Tips and tricks for managing the internal change brought about by a digital transformation.
IIBA 2020 November - The Project Lab Masterclass: Shapeshifter BA in a Digita...AustraliaChapterIIBA
Ben Cashman from The Project Lab to discuss the skills & approaches needed as a new age business analyst in our changing digital world
About this Event
Overview:
You've heard a lot over the years of organisations moving from 'waterfall' ways of working to 'agile', with value expected to be delivered faster, through iterations of work rather than one fell swoop.
While the seasoned among us understand there is a place for both delivery methods, what does it really mean for a digital product world? A world that has proven recently that we can work effectively from home, and that many of the services we use as consumers can (and likely will) pivot to a digital product world. And more importantly how will this impact you, the business analyst expected to adapt and shapeshift your skills and approach in this fast changing world?
Presentation Value/Learning Points:
The Business Analysis Role - Do you have the skills to adapt?
How do I know which delivery approach works best for my organisation or project or client?
Business Analysis Ways of working
Business Analysis and Product Owners
Presenter– Ben Cashman
Managing Director, The Project Lab
With almost two decades of delivery and Information Technology industry experience, Ben has managed a varied project portfolio, spread across the Energy and Utility (E&U), government, healthcare, and private sectors.
Ben has managed projects with upwards of 100 team members and over $10m in value over the years, and while he still leads a number of significantly complex projects (and still consults on projects for key customers), he is now the co-founder and Managing Director of The Project Lab. The Project Lab specialises in providing organisations with advisory and management consulting, helping them link their strategic goals right through to actionable projects and work on the ground.
Ben has seen big changes in the way successful work is done over the years and is investing his energy in challenging the current mindset of the professional services industry. Ben is driven to develop a framework in which the very best Project Managers, Business Analysts and Industry Specialists can collectively deliver more successful projects to organisations around the country, every single day.
Data management solutions always look good “on paper”. When it's just a matter of proposals and ROI projections on gleaming white stock, the “abstract” seems perfect. It's only when you go live, and real people get involved that things can get messy. If you don't have a clear, strategic implementation plan in place, who knows what could happen.
You need a plan. And Synergis has a proven plan. During this webcast, you’ll discover...
• Why creating alignment and generating positive buzz are essential to success
• What 6 critical steps must be followed to insure successful implementation
• Which best practices will make you a hero
• The most common pitfalls that impact ROI
this presentation, Erika Van Noort, Director of our North American Consulting practice and Steve McDonald, Director of our Networking Business covered with our clients how to get to collaboration success and benefit from true ROI from UC investments:
Why Culture Eats UC&C Strategies for Lunch: We reviewed the findings of Softchoice’s latest study – “Working Hard or Hardly Networking: The Impact of Communications Tools on Employees”. We explored the power of visioning in creating effective UC&C strategies and getting beyond TCO to look at new measures of success.
Cisco vs. Microsoft: The Great Debate: We explored the latest Microsoft and Cisco UC&C solutions and provided the decision making framework on when organizations should choose a particular solution and the pros and cons for each.
The Art of the Possible – Using real life examples, we wrapped up the session discussing how Softchoice is helping clients augment their existing network, voice, presence, IM and video investments to deliver widely adopted collaboration experiences that drive enhanced productivity and new business opportunities.
Cultivating a Culture of ExperimentationOptimizely
By harnessing insights from experimentation, people across your organization can contribute ideas and decisions that take the customer experience to new levels. To take advantage of this, forward-thinking organizations are getting everyone involved in experimentation. These slides will share how General Assembly is cultivating a culture of experimentation and the impact it’s making company-wide.
How to Use Data to Drive Product Decisions by PayPal PMProduct School
Product Managers spend a lot of time thinking about our product metrics, determining which KPIs best describe our progress and what measures we can take to accelerate our success. As a new Product Manager, parsing through the ocean of data can be overwhelming and using this data to make product decisions can be a challenging task.
Deb talked about how you can incorporate data through out your product life cycle to drive product decisions, feature prioritization and long term roadmap strategy. She walked through simple use cases where data has helped Product Managers break down complex problems and arrive at simple product decisions that directly impacted their KPIs. The industry is increasingly hiring data driven Product Managers.
More Than Passing Trends: New Critical Success Factors in IT Systems TrainingHuman Capital Media
They’re more than passing trends. Wisely incorporating contemporary learning factors — such as mobile, social, and multi-generational learning — into training strategies is generating measurably improved performance outcomes.
What many of us consider buzzwords are in fact powerful training approaches that, when used properly, can deliver not only higher returns on performance but also significantly higher rates of employee satisfaction and return on investment.
This 30-minute webcast with client case studies will examine these new critical success factors as they relate to IT systems training. Kelly Lake, a 25-year industry veteran and Aptara’s senior vice president of global strategic solutions, will address specifically how they apply, how to effectively address them during your planning phase and how to practically implement them during deployment. As with any strategy, there’s no one size fits all. The key to successfully employing new approaches is understanding when and where they make sense — for your learners, your locations and your culture.
Join us Tuesday, June 9, for a deeper understanding of the factors redefining end-user systems training and how to successfully apply them in your own organization.
In this session attendees will:
Learn how planning and alignment are the keys to performance improvement.
Understand how a multi-delivery approach will ensure success.
Understand the impact of generational learning.
Proven Strategies for increasing Adoption and EngagementChristian Buckley
While Office 365 continues to grow at a rapid rate, adoption can be slow and difficult without a strategy in place. This presentation covers a number of different topics that all have an impact on end user adoption and engagement. This presentation shares: a "go to market" strategy for a successful Office 365 deployment; productivity features that will enhance adoption; strategies for keeping end users engaged; how to track usage and activity so you can measure your success; and touches on many of the productivity features (Groups, Delve, Yammer, co-editing, etc). The primary focus, however, is on the management/ongoing educational aspects of a successful deployment.
Did you know? Over the years, enterprises have achieved 65% of higher project savings by adhering to Six Sigma methodology.
Leadership is a critical element in the success of both implementing and using Six Sigma Techniques and Tool to support process change and delivering value in conducting Six Sigma Projects. Having the role of Leadership defined and the necessary knowledge of the methods that will set the expectation of change within processes can inspire teams to stay focused and deliver timely results.
Areas covered in the webinar
- The WHO in Leadership supporting Six Sigma
- The WHY as it relates to the Business Goals and Objectives
- The EXPECTATION or VISION for change to deliver value
- The INVOLVEMENT and participation of leadership
- The SUPPORT and resources needed
- The AUTHORITY to make change happen
- The RECOGNITION of all who contributed to delivering the value
- The MOMENTUM to build on success and continuous improvement
For more details click here - https://www.invensislearning.com/webinar/leading-the-way-in-six-sigma
#sixsigma #leansixsigma #sixsigmablackbelt #sixsigmayellowbelt #sixsigmagreenbelt #sixsigmamethodlogy #sixsigmaprocess #sixsigmacourse #sixsigmavideo #sixsigmamanagement #leansixsigmamethod #SixSigmaTraining
About Invensis Learning
Invensis Learning is a leading training and professional development solutions provider. We deliver globally-recognized training and certifications to individuals and enterprises to aid key business transformations and help to stay relevant by closing skill gaps and cultivate an environment that fosters continuous learning. We have trained 10000+ professionals over wide portfolio of training and certification courses. We are a trusted partner of many Fortune 500 companies for training and development
For more details please visit: https://www.invensislearning.com/
How to Pitch a Software Development Initiative and Ignite Culture ChangeRed Gate Software
You’ve got a great idea for transforming software development or IT processes in your organization, but you’re not sure how to get buy-in from key stakeholders, or how to change your company culture.
In this session, Microsoft MVP Ike Ellis will draw on his experience as a consultant and leader in software development to give you real-world tips to define, shape, and share your pitch successfully. Whether you are launching a revolutionary new initiative or expanding an existing effort to improve your software development, Ike’s tips will help you create a plan to effect change in your teams.
Turning Crowd Innovation Into Real Products and RevenueMindjet
When any organization ramps up a new or refined business approach, it must align with their goals as a company and provide benefits that outweigh any associated costs. And, due to their typical ambiguity, corporate innovation programs often present many challenges that can be difficult to face without expert guidance.
In this presentation, Mindjet’s John Welder discusses how you can support your crowd innovation management programs through design thinking, agile methodologies, and lean start-up processes, in order to accelerate real business outcomes and revenue.
The Internal Impacts of a Digital Transformation: How to Effectively Manage C...Perficient, Inc.
Digital transformation sends ripples of change through your organization that not only mandate a focus on customer-facing systems, but that also trigger an internal transformation touching on culture, collaboration, and knowledge. This creates the foundation upon which your company builds great customer experiences.
In this webinar, our experts covered four key considerations that impact your internal digital transformation and discussed best practices for addressing each.
Corporate Culture: Why it’s important to create a culture amenable to change.
Collaboration: Why a great intranet and enterprise social networks will enhance your ability to communicate, roll out new products, and more.
Knowledge: How knowledge differs from information, and how identifying and leveraging both will shorten response times and improve customer experiences.
Managing Change: Tips and tricks for managing the internal change brought about by a digital transformation.
IIBA 2020 November - The Project Lab Masterclass: Shapeshifter BA in a Digita...AustraliaChapterIIBA
Ben Cashman from The Project Lab to discuss the skills & approaches needed as a new age business analyst in our changing digital world
About this Event
Overview:
You've heard a lot over the years of organisations moving from 'waterfall' ways of working to 'agile', with value expected to be delivered faster, through iterations of work rather than one fell swoop.
While the seasoned among us understand there is a place for both delivery methods, what does it really mean for a digital product world? A world that has proven recently that we can work effectively from home, and that many of the services we use as consumers can (and likely will) pivot to a digital product world. And more importantly how will this impact you, the business analyst expected to adapt and shapeshift your skills and approach in this fast changing world?
Presentation Value/Learning Points:
The Business Analysis Role - Do you have the skills to adapt?
How do I know which delivery approach works best for my organisation or project or client?
Business Analysis Ways of working
Business Analysis and Product Owners
Presenter– Ben Cashman
Managing Director, The Project Lab
With almost two decades of delivery and Information Technology industry experience, Ben has managed a varied project portfolio, spread across the Energy and Utility (E&U), government, healthcare, and private sectors.
Ben has managed projects with upwards of 100 team members and over $10m in value over the years, and while he still leads a number of significantly complex projects (and still consults on projects for key customers), he is now the co-founder and Managing Director of The Project Lab. The Project Lab specialises in providing organisations with advisory and management consulting, helping them link their strategic goals right through to actionable projects and work on the ground.
Ben has seen big changes in the way successful work is done over the years and is investing his energy in challenging the current mindset of the professional services industry. Ben is driven to develop a framework in which the very best Project Managers, Business Analysts and Industry Specialists can collectively deliver more successful projects to organisations around the country, every single day.
Data management solutions always look good “on paper”. When it's just a matter of proposals and ROI projections on gleaming white stock, the “abstract” seems perfect. It's only when you go live, and real people get involved that things can get messy. If you don't have a clear, strategic implementation plan in place, who knows what could happen.
You need a plan. And Synergis has a proven plan. During this webcast, you’ll discover...
• Why creating alignment and generating positive buzz are essential to success
• What 6 critical steps must be followed to insure successful implementation
• Which best practices will make you a hero
• The most common pitfalls that impact ROI
this presentation, Erika Van Noort, Director of our North American Consulting practice and Steve McDonald, Director of our Networking Business covered with our clients how to get to collaboration success and benefit from true ROI from UC investments:
Why Culture Eats UC&C Strategies for Lunch: We reviewed the findings of Softchoice’s latest study – “Working Hard or Hardly Networking: The Impact of Communications Tools on Employees”. We explored the power of visioning in creating effective UC&C strategies and getting beyond TCO to look at new measures of success.
Cisco vs. Microsoft: The Great Debate: We explored the latest Microsoft and Cisco UC&C solutions and provided the decision making framework on when organizations should choose a particular solution and the pros and cons for each.
The Art of the Possible – Using real life examples, we wrapped up the session discussing how Softchoice is helping clients augment their existing network, voice, presence, IM and video investments to deliver widely adopted collaboration experiences that drive enhanced productivity and new business opportunities.
Cultivating a Culture of ExperimentationOptimizely
By harnessing insights from experimentation, people across your organization can contribute ideas and decisions that take the customer experience to new levels. To take advantage of this, forward-thinking organizations are getting everyone involved in experimentation. These slides will share how General Assembly is cultivating a culture of experimentation and the impact it’s making company-wide.
How to Use Data to Drive Product Decisions by PayPal PMProduct School
Product Managers spend a lot of time thinking about our product metrics, determining which KPIs best describe our progress and what measures we can take to accelerate our success. As a new Product Manager, parsing through the ocean of data can be overwhelming and using this data to make product decisions can be a challenging task.
Deb talked about how you can incorporate data through out your product life cycle to drive product decisions, feature prioritization and long term roadmap strategy. She walked through simple use cases where data has helped Product Managers break down complex problems and arrive at simple product decisions that directly impacted their KPIs. The industry is increasingly hiring data driven Product Managers.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
6. 6
143%
35%
0%
20%
40%
60%
80%
100%
120%
140%
160%
With Excellent Change
Enablement Program
With Poor Change Enablement
Program
Projects’ ROI with Change Enablement
Change Enablement Increases Project Success
*Source: Change Management That Pays, McKinsey Quarterly, Number 4, 2012.
According to McKinsey, an effective Change Enablement program in place
increases a project’s ROI.*
Every dollar
spent on the
project gains
$0.43
Every dollar spent
on the project
loses $0.65
7. * Source: Accenture; examples based on interviews conducted with clients at large process & system integration programs.
$10
Million
Additional program costs and 6 month delay because the business stopped a
process and system implementation due to lack of understanding of the value and
ownership/buy-in.
20-30%
Rework rate on normal daily tasks and poor quality due to insufficiently skilled
employees.
80%
Unplanned increase in resources for post go-live support to compensate lack of
adequate go-live preparation and resources.
$4 Million
Additional costs spent on recreating training materials since initial training was
poor and there is poor post-training support.
300%
Increase in helpdesk call-volume after go-live due to poor enablement, requiring
additional FTEs for ticket handling.
Case study analysis indicates that when change is not managed well, there are impacts to key metrics
7
Why do we need Change Enablement?
26. Resist the sink
Link new functionality to specific problems or business goals, end users will see that
the tool is just an enabler to achieving value or goals.
27. 27
Support In Place
Remember that a defined escalation policy should be developed to ensure users are
getting quick assistance.
44. Silent Storm Activity
• For the next 3 minutes write down your favorite user adoption techniques
on a post-it (1 technique/idea per post-it)
• Once time has expired (3 minutes) please post the techniques you have
written down on the post-its in the phase area in which it would be most
helpful in supporting adoption
• Once you have posted your ideas up on the whiteboards please take a
seat so we can analyze our results
45. • Executive Blog
• Entry Communication
• Promotion Video
• 1st Touch Event
• Podcasts
• Posters
• Teaser Communication
• Employee Productivity
Home
• Early Adopter
• Webcasts
• Viral Marketing
• Roadshow
• Executive Sponsorship
• Teaser Communications
• Online/on-demand Training
• New Employee Orientation
• Tips & Tricks
• Virtual Coach
• SharePoint Sandbox
• FAQ
• Classroom Training
• Lunch & learn Training
• Brown Bag Sessions
• Auditorium Training
• Awards Incentive
• Newsletter
• Employee Productivity Home
• Dear John Letter
• Biggest Loser Contest
Sample List
51. 51
Super-user
Community
Best Buy: The rise of the ninjas-a SharePoint 2013 user adoption story:
http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC296
52. Dear John Letter
• Write a “Dear John” letter saying goodbye to
your old solution (ie. Intranet for example)
• Share those letters company wide
• Create a “Dear John” wall
• Publish them on your current intranet
• Run a contest and let others vote and pick their
favorite
• Share via social media (ie. Yammer/Sitrion)
• Pay attention to what people say this will
give you insight into what their hopes are for
the future solution
54. Biggest Loser Content Contest
• Challenge your site owners
premigration/upgrade to a “Biggest Loser
Contest”
• Track the starting “weight” of each site and
“ending” weight
• Focus is on getting rid of old content/sites prior
to upgrade/migration
• Publish the results on your current intranet
• You can have “weigh ins” if desired
• Share via social media (ie. Yammer/Sitrion)
• At the end have a “Biggest Loser” celebration
and name the winner(s) and celebrate the
success with entire group of site owners
60. References
• Essential SharePoint 2013 Book
• User Adoption Strategies Book
• Roadmap for Collaboration Book
• Shepherd's Guide for Users Book
• 42 Rules for Successful Collaboration Book
• Microsoft User Adoption Guide for 2013
• Additional Promotional Video - http://sco.lt/5iS5k9
• SPOT Promo Video - http://sco.lt/8fFlVh
• Productivity Hub - http://www.microsoft.com/en-us/download/details.aspx?id=7122
• Discover SharePoint - http://www.discoversharepoint.com/
• Office 365 Customer Success Center - http://success.office.com/en-us
• IT Unity – http://www.itunity.com
• Microsoft Virtual Academy - http://www.microsoftvirtualacademy.com/
• TeckDog Training - http://tekdoginc.com/
• Pluralsight Training - http://www.pluralsight.com/
Editor's Notes
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
With Change Enablement:
Senior and middle managers and frontline employees were all involved
Everyone’s responsibilities were clear
Reasons for the project were understood and accepted throughout the organization
Without Change Enablement:
Lack of commitment and follow through by senior executives;
Defective project management skills among middle managers;
Lack of training of and confusion among frontline employees.
You know that change needs to happen
Where do you start
Who should be involved?
Develop a sense of urgency around the need to change
Ensure that solutions are aligned with business and employee objectives
Secure executive sponsorship and drive regular communication
Develop a training strategy and supporting materials
Gather continual feedback and evolve as required
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
Seek champions across the organization to help with initial roll-out and subsequent changes / improvements.
Think about what adoption strategies you will use early on – you can choose from those mentioned later in this presentation that best supports the way your organization operates.
Make sure the solutions are compatible with existing systems. Understand the purposes of each of the disparate systems have within the organization to reduce the amount of confusion and frustration within the organization.
Start gradually with small deployments/numbers – follow the Roadmap as a guide, but be prepared to change it as needed.
Collect continual feedback and feed it back into your process and strategies
Encourage feedback and ideas; implement improvements based on the end user feedback.
Manage Expectations – not all the goals can be achieved at once – communicate the plan and the rationale for that plan
Lastly, be cognizant of the cultural challenges that will hinder the Adoption
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
Adoption is jeopardized if the system is not a good fit within pillars / departments. This does not mean that the tool should seamlessly meld into current operations of pillars / departments. Introduction of any tool brings change with it; allowing and encouraging teams to take time to modify any pertinent processes and procedures to adapt to the tool introduction will go a long way in final adoption. In other words, the organization can / should review and revise their current processes before just blindly implementing current processes into the new system.
resist the temptation to introduce all of the capabilities of SharePoint early on. Instead, it’s critical to show users the tool’s value and how the tool is going to assist them in their job in a methodical, well-planned manner. When new functionality is introduced, it should be introduced as a tool that helps produce value / achieve business goals.
By linking it to specific problems or business goals, they will see that the tool is just an enabler to achieving value or goals.
Learning any new tool has a steep learning curve, depending on the complexity of the system. Users will run into issues applying the tool to their work and frustrations can run high if they cannot get rapid assistance in resolving their issues. It is imperative to have learned support staff ready.
This does not mean that all support staff must have deep knowledge of the tool, but a tiered support structure can be implemented. Remember that a defined escalation policy should be developed to ensure users are getting the quick assistance they need, and management can identify training opportunities if support staff is not exhibiting the necessary knowledge level for their tier.
Another option is to train a point person in each pillar / department. This is creating an on-site champion / power-user among the teams that users can go to for assistance. These champions will also have an understanding of how users are utilizing the tool for their particular job function. This layer of support staff will often prove efficient in resolving issues for users, especially basic issues that may be a training related issue for the user.
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
These are ‘SharePoint’ adventurers, they don’t mind taking risks, they like to play, and they don’t mind failures; some call them mavericks. These are not the kind of people that you want to act as stewards to get others to use the product, so try not to immediately involve them; rather, they should be identified very quickly. They should be given access to a sandbox environment that allows them to get a flavor for SharePoint features and where there is no risk of downtime to a production environment. You should try to involve them in the design stages, and spend time in training best practice in terms of using SharePoint. When doing this, try to evangelize to them the key areas of what the solution is intending to solve, and encourage them to try out features relating directly to those. Note these are not the key adopters, many times they are classified as ‘geeks’, and their end-goals may not be yours in terms of trying to get all users productively using and learning to use the intended solution.
These are people who need to have a business requirement solved by the use of SharePoint. They command respect from their peers, and as such should be involved as early as possible. So, like innovators, involve these people early, but ensure that their requirements are captured in the solution being provided. It is important to try to get the SharePoint project sponsor and key stakeholders as “members” of this group. You should also ensure that they are able to trial the solution in the UAT (User Acceptance Test) environment and that you capture, in detail, those requirements.
Early Adopters become part of the Early Majority Adopters. These are respected users of the solution and, like Early Adopters are critical to the success of the solution. You should immediately identify SharePoint Champions from these and ensure that training includes labs, and that you continually meet to identify any pain points and success stories. Communicate these to Early Adopters to get them on-board more quickly.
These are people who have not been part of the solutions implementation. They may have been introduced by ‘attrition’; told “Drop whatever you was using … You will use SharePoint from now on”; or through some other reason such as “I have just joined the company and been told to use SharePoint and have no idea what it is”. Connections must be made with Early Adopters, and using the materials gained through the creation of policies and the creation of SharePoint Champions so that these Late Majority Adopters can get aid and comfort
With any SharePoint solution you will have those users who will resist having to use the product. These ‘Hanger Backs’ are people who hate change and strive for the traditional. They fear the use of the replacement solution or new solution because either (a) they have not been involved and/or (b) they do not want to be trained due to political reasons, etc. Do not attempt to force the solution upon these users. Communicate to these users the success stories that you have gathered from the Early Majority adopters. Use the SharePoint Champions to aid that communication. Do not take any resistance from the Hanger Backs as a message that the solution has failed
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
There are four phases
Awareness –
Goal is knowing and understanding
Focus – demonstrate value, build anticipation and minimize surprises
Deployment –
Goal is acceptance and wanting
Focus – Accelerate demand and minimize disruption
Usage & Availability –
Goal is Mastering and self-belief in the capabilities
Focus – Gain productivity, reinforce key concepts and
introduce new scenarios
Ongoing Adoption –
Goal is do and keep doing
Focus – enhance productivity, continued followership
Harness peer pressure
• My Managers and peers are role models for the change
• I don‘t want to stick out and will participate
• If I don‘t participate I will be criticized
• We want to be a role model as a team
• Success gets celebrated and published
• The importance of finding, thanking and engaging influential / mavens / experts / advocates / enthusiasts
• The power of communities
Design rewards and demand accountability
• Positive behavior is rewarded materially or ideally
• Negative behavior or ignorance are reprimanded
• I see that the same values count on all levels
Specific User Adoption Activities can be used in various ways to address each of these perspectives. Depending on whom the person is and what perspective(s) is of most interest to him/her, there will be varying degrees of benefit for the different activities. As User Adoption Activities take place, and it appears some people might not be reacting to them as hoped,
Consider using a different activity from a different perspective to see if the reaction is improved.
I hope you found this to be interesting and useful.
Thanks for coming.
Wait for the applause to build….
Let me just tell you how you can contact me, and then I’ll take questions.