8 building blocks FutureOffices Summer.pptx

©2019 Avanade Inc. All Rights Reserved. <Highly Confidential> See Avanade’s Data Management Policy
©2019 Avanade Inc. All Rights Reserved.
#FailProof your digital workplace initiatives with these
ingredients for success

©2019 Avanade Inc. All Rights Reserved. 2
Introduction Challenges Ingredients Recipe Wrap Up
Agenda

3
Michelle Caldwell
Modern Workplace Transformation Lead
Avanade West, Seattle
Mary.M.Caldwell@avanade.com
@shellecaldwell
Ruven Gotz
Workplace Experience Lead
Avanade West, Los Angeles
Ruven.Gotz@avanade.com
@ruveng
Introductions

Digital Workplace Initiatives Not Yet
Underway?
Digital Workplace Initiative Already
Underway?

Overview & Key Challenges

6
As we become more connected, how do we build an
environment to connect with the global workforce anywhere, anytime?
How do you adapt to the changing expectations of your existing and new workforce to
attract and retain talent?
Digital natives
will have 20 different jobs and
different careers in
their lifetime
5
What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate?
of the workforce will be millennials by
40%
and they could be working with their grandfathers
2020
What is the potential of a “liquid workforce in the cloud” for your financial
institution?
By 2025, 45%of workers will be contractors
How can digital technologies empower the workforce and what skills does your financial
institution really need in the future?
Technology has made us 5X more productive since 1972
years
of jobs could be automated in the next
47% 15
What impact will robotics and automation have for the back office of your
financial institution?
The driving need for a new Digital Experience

Setting Up the Conversation
By 2020, 20% of organizations will include
employee experience improvement as a shared
performance objective for HR & IT
By 2020, 4 out of 10 high performers will distribute
their work across a team of virtual assistants to
boost their productivity

Ingredients

Digital Workplace Vision Digital Workplace
Strategy
Digital Workplace
Employee Engagement
Digital Workplace
Organizational Change
Digital Workplace
Process
Digital Workplace
Information
Digital Workplace
Metrics
Digital Workplace
Technology
8 Ingredients for Success

“In preparing for battle I
have always found that
plans are useless, but
planning is
indispensable”
-Dwight D. Eisenhower

Working Differently
Remastering Old Business Models
Ask yourself
How can we transform our services?
How can we transform our products?
How can we transform our experiences?
The old ways of working do not add the value they once did

Bringing IT and the Business Together
Information
Intensity
Consumerization Digital Literacy Changing Work
Models
Desire to Share &
Collaborate

Recipe

Program Initiation
As a Checklist to determine why
things are stalled
The Recipe
14

15
15
Executives will need time to adjust
One-Way / Hierarchical
Persistent Chat / Working Out Loud

The Question is NOT
• Should we buy M365 or Gsuite?
• SharePoint vs. Google Apps?
• Microsoft Teams vs. Slack?
• Yammer vs. Workplace (FB)?

17
z
How can we deliver
engaging experience
to our employees?
The Question IS

Digital Workplace Vision
18

Let’s take a look at a customers journey
20
How they work currently, and how it could look after
STARTS WITH AN EMAIL
Someone asks a question via
email, which generates a
meeting, a conversation and
two more emails
FUTURE
CURRENT
CONVERSATION STARTS
A Team is created and
members are invited EVERYTHING TOGETHER
All the conversations, files &
links are in one place
ACTIVITY EXPANDS
More people are invited, more
conversations happen. People
can ‘catch up’ easily
EVERYTHING’S
CONNECTED
No multiple versions. No
dropped threads.
Everything together. One
Tool
TIME-CONSUMING FOLLOW-UP
And piles of old emails clogging inboxes
FLURRIES OF DISCONNECTED ACTIVITIES
More meetings, phone calls, emails follow-up meetings
DONE?
DONE SOONER,
DONE SIMPLER

“Beyond the intranet, the digital workplace is the
collection of all of the digital tools provided by an
organization. It enables employees to do their jobs in an
intuitive, engaging, efficient and collaborative manner.
The digital workplace is a convenient, single,
collaborative location for the systems needed for
people’s engagement, communications, productivity and
working health.”
-Health Systems Client

• What does it look like?
• How will it support business
transformation?
• How will it benefit ALL
stakeholders?
• Why are we doing this?

The Vision Should…
Serve as a source of inspiration
The Digital Workplace program
team should be able to articulate
the vision across the organization
to ensure alignment

What are your
Business goals?
Have you created a
Workplace Strategy?

25
25
Is a pillar in your strategy, but
not your strategy!
Understand that
Technology

26
Confidential © Copyright 2017 Avanade Inc. All Rights Reserved.
Should
Outline
• Blueprint
• Approach
• How the technology will be exploited to enable the
vision
• How people work and what improvements are
envisioned
Your strategy

27
“My digital workplace is a starting point
for everything I need to do, designed to
help me get my job done and to feel
connected to my work”

Thank You

Example
Employee focused
Global entry point to the digital ecosystem, it
works for you by being personalized, localised
experience and you can access on the go or at
your desk. It helps you be more focused.
Easier
The digital workplace should enable
employees to do their jobs more easily by
providing access to the knowledgebase
and its relevant information.
Productive
The digital workplace should help
employees be productive by enabling
them to execute the simple, repetitive
tasks that make up people’s jobs.
Personalised
The digital workplace should provide me with
content and tasks that pertain to me as an
individual
Engaged
The digital workplace should engage employees
and be the starting point of their days. It should
provide everything they need, ready in real time
and available.
Collaboration
The digital workplace should connect
employees across the business, enabling them
to collaborate.
Mobile
The digital workplace should free employees to
work anywhere and on the go. It should free
employees from being tied to their desk and be
productive while away.
Social
The digital workplace should offer a more
social experience. It should let employees
connect with the wider enterprise and interact
with people, content and activities
User friendly
The digital workplace will provide employees
with a user friendly interface that our people
love
Quality Content
The digital workplace will provide employees
with access to the right content, at the right
time on any device. It will also allow employees
to generate high quality content that is
reusable

Employee Engagement
Pivotal aspect of a Digital Workplace
Owned by all stakeholders
HR is critical
Apply neuroscience principles
Exploit user-experience design practices
Employees’ feedback & participation

Organizational Change

Avoiding Adoption Failure
We know that many initiatives
end up misused or under-used

We want to make a difference, but…
“If you want to make enemies, try to
change something”
Woodrow Wilson

Achieving Drastic Changes
Develop a plan to train/hire personel who posses new skills and
competencies
Allow time for change
Evolve the leadership model – Be The Change – Hold Peers Accountable
Integrate digital workplace technologies - get mission-critical work done
Set the rules – technology standards, usage guidelines, information
governance
Formalize the sharing of best practices
Provide authentic recognition

 Focus on the ability to respond to changing circumstances instead of fixed one-size-fits-all
 Re-engineering business process requires a close look
 Rethink how employees use existing tools
Digital Workplace Processes
35

Digital Workplace Information
Create secure enterprise file-sharing with features for
mobile access and effortless synchronization
Focusing search experience on where workers truly keep
and seek information
Contextualized content recommendations, decision
support and advice
Video for more compelling communication
Personal productivity dashboards

Digital Workplace Metrics
Determines how the value of your investments will
be measured
Design initiatives with positive impact on business-
value metrics
Supports justification of ROI to senior leadership
Mechanize for continuous evolution of strategy and
tactics

Bring the compelling forces of Social, Mobile, Cloud, Information and Augment
with Smart Machines
Put together a strategic Blueprintfor applying these technologies
Consider how to use technology in New Ways
Digital Workplace Technology

Key Aspects
• Frameworks for context
• API first strategy
• Analytics
• User profile/attribute consistency
• Services for Connection
• Data transformation & translation

Leaders of digital workplace initiatives need a
framework to ensure that they approach
transformation on a strategic, balanced and integrated
basis to ensure success
Session Wrap Up

“Coming together is a beginning; keeping together
is progress; working together is success”.
– Henry Ford

8 building blocks FutureOffices Summer.pptx

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