This document discusses strategies for designing change to promote sustained user adoption of new technologies or processes. It emphasizes that effective change enablement programs can increase projects' returns on investment by 143% compared to poor programs that reduce ROI by 65%. The document recommends starting by seeking champions, thinking about compatible strategies, promoting solutions through baby steps, collecting feedback, and managing expectations. It also covers cultural challenges to adoption like fear of change, and factors that support adoption such as sharing plans, linking new tools to goals, and providing support. Finally, it outlines techniques for motivating different types of users through various phases of adoption, including videos, training, communities, and rewards.
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Organizational Change Management – One of the most overlooked and under planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative. In this session we will discuss field proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. I will share a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven and embrace the concept of designing change for long term sustainable cultural acceptance.
By attending this session you will be able to:
Design your own organizational change management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field tested strategies in your organization
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this session, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance. By attending this session, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
5 Barrier to Effective Employee Training Programs and How to Crush Them | Web...BizLibrary
Even in organizations where training and development priorities are closely aligned with business goals there’s plenty of room for improvement.
So, the question is what barriers do we need to be overcome if training and development departments are to increase the value they add to workforce performance and productivity, and remain relevant?
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
1. Efficiency - leveraging technology
2. Status Quo - inertia and risk aversion.
3. Convenience - throwing training at the problem and hoping it works.
4. Training Mindset - moving from a focus on training to performance.
5. Manager Support - managers are the single most important factor in improving employee performance.
www.bizlibrary.com/webinars
Quick guide to the basics of Change ManagementMark Constable
Change Management is a hot topic and there are lots of exciting change management related jobs paying high salaries as organizations continue to grapple with the challenge of continuous change and innovation.
In this webinar, presenter Melanie Franklin will cover the basics, so you have a clear understanding of what change management is and how to get started with managing a change initiative. Melanie will explain the key activities, most useful techniques, and how to organize a simple Change Plan so you can demonstrate to others that you know what you are doing.
No prior knowledge of managing change is needed for this webinar, which will be useful for anyone participating in change at work, either from the user/business perspective, or as a project manager who wants to know more about implementing their project deliverables.
Watch the recording here: https://apmg-international.com/events/quick-guide-basics-change-management
Training presentation for Indian Educators and TiE EDs around modern TYE curriculum based on lean / business model canvas, design thinking, rapid prototyping, storytelling. Practicum and Resources included.
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
Organizational Change Management – One of the most overlooked and under planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative. In this session we will discuss field proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. I will share a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven and embrace the concept of designing change for long term sustainable cultural acceptance.
By attending this session you will be able to:
Design your own organizational change management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field tested strategies in your organization
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this session, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance. By attending this session, you will be able to:
Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization
5 Barrier to Effective Employee Training Programs and How to Crush Them | Web...BizLibrary
Even in organizations where training and development priorities are closely aligned with business goals there’s plenty of room for improvement.
So, the question is what barriers do we need to be overcome if training and development departments are to increase the value they add to workforce performance and productivity, and remain relevant?
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
1. Efficiency - leveraging technology
2. Status Quo - inertia and risk aversion.
3. Convenience - throwing training at the problem and hoping it works.
4. Training Mindset - moving from a focus on training to performance.
5. Manager Support - managers are the single most important factor in improving employee performance.
www.bizlibrary.com/webinars
Quick guide to the basics of Change ManagementMark Constable
Change Management is a hot topic and there are lots of exciting change management related jobs paying high salaries as organizations continue to grapple with the challenge of continuous change and innovation.
In this webinar, presenter Melanie Franklin will cover the basics, so you have a clear understanding of what change management is and how to get started with managing a change initiative. Melanie will explain the key activities, most useful techniques, and how to organize a simple Change Plan so you can demonstrate to others that you know what you are doing.
No prior knowledge of managing change is needed for this webinar, which will be useful for anyone participating in change at work, either from the user/business perspective, or as a project manager who wants to know more about implementing their project deliverables.
Watch the recording here: https://apmg-international.com/events/quick-guide-basics-change-management
Training presentation for Indian Educators and TiE EDs around modern TYE curriculum based on lean / business model canvas, design thinking, rapid prototyping, storytelling. Practicum and Resources included.
Ohio HR Conference - Navigating Change: A Proven Model for Influencing Employ...Findley Davies, Inc.
HR often has the responsibility of managing change within the organization. This 2014 Ohio HR Conference presentation includes best practices in assessing change readiness and strong communications. Kimberlie England, Principal, Findley Davies and Debra Crow, Corporate Communications Manager, The Andersons, discussed how to navigate change, influence employee behavior, and engage managers.
Cultivating a Culture of ExperimentationOptimizely
By harnessing insights from experimentation, people across your organization can contribute ideas and decisions that take the customer experience to new levels. To take advantage of this, forward-thinking organizations are getting everyone involved in experimentation. These slides will share how General Assembly is cultivating a culture of experimentation and the impact it’s making company-wide.
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
•Design your own organizational change-management strategy
•Understand how to foster user adoption
•Understand how to engage and build solution champions
•Build a communication plan
•Apply field-tested strategies in your organization
How to Pitch a Software Development Initiative and Ignite Culture ChangeRed Gate Software
You’ve got a great idea for transforming software development or IT processes in your organization, but you’re not sure how to get buy-in from key stakeholders, or how to change your company culture.
In this session, Microsoft MVP Ike Ellis will draw on his experience as a consultant and leader in software development to give you real-world tips to define, shape, and share your pitch successfully. Whether you are launching a revolutionary new initiative or expanding an existing effort to improve your software development, Ike’s tips will help you create a plan to effect change in your teams.
5 Barriers to Effective Employee Training Programs - Webinar 08.21.14BizLibrary
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
www.bizlibrary.com/webinars
Innovation management within the transformation programme and beyondDavid Dunning
Version of slides presented to the APM Programme Management SIG. Discussion the relationship of innovation and innovation management approaches within the transformation programme / portfolio - and beyond
City of Canning: 4 Key Success Factors to Drive Engagement and Build MomentumEileenTan67
Kristy Workman from City of Canning shares the key success factors on how her team drove process management buy-in and momentum at the council. Get tips and ideas you can use in your own organisation, including how to run effective Process Champion Forums, training, and process management drop-ins.
The 5 Barriers to Effective Training Programs and How to Crush Them - Webinar...BizLibrary
Even in organizations where training and development priorities are closely aligned with business goals there’s plenty of room for improvement.
So, the question is what barriers do we need to be overcome if training and development departments are to increase the value they add to workforce performance and productivity, and remain relevant?
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
1. Efficiency -
2. Status Quo - inertia and risk aversion.
3. Convenience - throwing training at the problem and hoping it works.
4. Training Mindset - moving from a focus on training to performance.
5. Manager Support - managers are the single most important factor in improving employee performance.
Informal and Social Learning - Everyone is a Contributor!Michael Kada
Michael Kada presents the case for Informal Learning with respect to the explosion of information and knowledge and in comparison to other learning paradigms. The learning world is shifting very quickly to an informal / social learning approach and the case will be made why it is essential to for companies to adapt their learning approaches in this direction.
HCI Webinar: Changing a Company Culture, One Technological Performance Module...Cornerstone OnDemand
Sometimes the best systems aren’t all in place when it comes to talent management. Processes may need improvement and people likely want more support, but a knowledge gap and lack of experience in change management blocks companies from adopting the finest practices and implementing helpful technology. Success, as seen by leaders, is achieved by doing what works best for the business. Top managers take on the constant task of determining how to make each process more efficient and improve what’s needed to maximize productivity.
Innovative Recruiting In A Conservative Corporate Environment at Facebook HQ ...Jenny DeVaughn
Innovative Recruiting In A Conservative Corporate Environment - PowerPoint slides from Recruiting Innovation Summit presentation by Jenny DeVaughn at Facebook HQ on 10.24.11
So maybe you don’t work for a hot new start-up in the Silicon Valley or you don’t have the shirtless “Old Spice Guy” in your commercials. Think you can’t do innovative social recruiting? Think again. Join Waste Management’s Social Media and Employee Branding leader Jenny DeVaughn as she navigates you through her new corporate role, including transforming your brand with existing resources and the lessons she has learned thus far.
Will Leahy, LinkedIn
Nick Stannard, LinkedIn
This session will detail how talent leaders can use a change management framework to transform their talent acquisition organization into a modern functioning talent acquisition practice. Included in this session we will detail how to build the case to modernize the talent acquisition organization, drive home value with a change management framework, and drive home tips and tricks to help the TA organization change effectively.
Results: The results really are the change management framework. Change can be easy in TA and we'll help leaders get to where they need to get to in order to drive change home.
Session highlights:
Change Management Frameworks.
Ways to build the case for change within the TA organization.
Large scale examples to takeaway to help understand how the change frameworks are leveraged in TA.
Check out the best of Talent Connect: http://bit.ly/2e5ojNe
Key success factors for Change Champions- Change Community of Practice Webina...Catherine Smithson
Discover the key success factors for Change Champions, drawing from our consulting team's experience and Prosci's 2016 Best Practices in Change Management Report.
WEBINAR: How Leaders Successfully Support Lean Six Sigma Projects (Leadership)GoLeanSixSigma.com
Famed business author Peter Drucker said, “Effective leadership is not about making speeches or being liked; leadership is defined by results, not attributes.” And since Lean Six Sigma is about getting results, the role of the leader in successful process improvement is key. Without the proper support, teams struggle or fail. In order to build a robust culture of problem solvers, leaders must be clear on their part in the process. Tune in to this 1-hour leadership webinar for a quick, concentrated look at what it takes to be a great process improvement leader.
Ohio HR Conference - Navigating Change: A Proven Model for Influencing Employ...Findley Davies, Inc.
HR often has the responsibility of managing change within the organization. This 2014 Ohio HR Conference presentation includes best practices in assessing change readiness and strong communications. Kimberlie England, Principal, Findley Davies and Debra Crow, Corporate Communications Manager, The Andersons, discussed how to navigate change, influence employee behavior, and engage managers.
Cultivating a Culture of ExperimentationOptimizely
By harnessing insights from experimentation, people across your organization can contribute ideas and decisions that take the customer experience to new levels. To take advantage of this, forward-thinking organizations are getting everyone involved in experimentation. These slides will share how General Assembly is cultivating a culture of experimentation and the impact it’s making company-wide.
Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance.
By attending this class, you will be able to:
•Design your own organizational change-management strategy
•Understand how to foster user adoption
•Understand how to engage and build solution champions
•Build a communication plan
•Apply field-tested strategies in your organization
How to Pitch a Software Development Initiative and Ignite Culture ChangeRed Gate Software
You’ve got a great idea for transforming software development or IT processes in your organization, but you’re not sure how to get buy-in from key stakeholders, or how to change your company culture.
In this session, Microsoft MVP Ike Ellis will draw on his experience as a consultant and leader in software development to give you real-world tips to define, shape, and share your pitch successfully. Whether you are launching a revolutionary new initiative or expanding an existing effort to improve your software development, Ike’s tips will help you create a plan to effect change in your teams.
5 Barriers to Effective Employee Training Programs - Webinar 08.21.14BizLibrary
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
www.bizlibrary.com/webinars
Innovation management within the transformation programme and beyondDavid Dunning
Version of slides presented to the APM Programme Management SIG. Discussion the relationship of innovation and innovation management approaches within the transformation programme / portfolio - and beyond
City of Canning: 4 Key Success Factors to Drive Engagement and Build MomentumEileenTan67
Kristy Workman from City of Canning shares the key success factors on how her team drove process management buy-in and momentum at the council. Get tips and ideas you can use in your own organisation, including how to run effective Process Champion Forums, training, and process management drop-ins.
The 5 Barriers to Effective Training Programs and How to Crush Them - Webinar...BizLibrary
Even in organizations where training and development priorities are closely aligned with business goals there’s plenty of room for improvement.
So, the question is what barriers do we need to be overcome if training and development departments are to increase the value they add to workforce performance and productivity, and remain relevant?
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
1. Efficiency -
2. Status Quo - inertia and risk aversion.
3. Convenience - throwing training at the problem and hoping it works.
4. Training Mindset - moving from a focus on training to performance.
5. Manager Support - managers are the single most important factor in improving employee performance.
Informal and Social Learning - Everyone is a Contributor!Michael Kada
Michael Kada presents the case for Informal Learning with respect to the explosion of information and knowledge and in comparison to other learning paradigms. The learning world is shifting very quickly to an informal / social learning approach and the case will be made why it is essential to for companies to adapt their learning approaches in this direction.
HCI Webinar: Changing a Company Culture, One Technological Performance Module...Cornerstone OnDemand
Sometimes the best systems aren’t all in place when it comes to talent management. Processes may need improvement and people likely want more support, but a knowledge gap and lack of experience in change management blocks companies from adopting the finest practices and implementing helpful technology. Success, as seen by leaders, is achieved by doing what works best for the business. Top managers take on the constant task of determining how to make each process more efficient and improve what’s needed to maximize productivity.
Innovative Recruiting In A Conservative Corporate Environment at Facebook HQ ...Jenny DeVaughn
Innovative Recruiting In A Conservative Corporate Environment - PowerPoint slides from Recruiting Innovation Summit presentation by Jenny DeVaughn at Facebook HQ on 10.24.11
So maybe you don’t work for a hot new start-up in the Silicon Valley or you don’t have the shirtless “Old Spice Guy” in your commercials. Think you can’t do innovative social recruiting? Think again. Join Waste Management’s Social Media and Employee Branding leader Jenny DeVaughn as she navigates you through her new corporate role, including transforming your brand with existing resources and the lessons she has learned thus far.
Will Leahy, LinkedIn
Nick Stannard, LinkedIn
This session will detail how talent leaders can use a change management framework to transform their talent acquisition organization into a modern functioning talent acquisition practice. Included in this session we will detail how to build the case to modernize the talent acquisition organization, drive home value with a change management framework, and drive home tips and tricks to help the TA organization change effectively.
Results: The results really are the change management framework. Change can be easy in TA and we'll help leaders get to where they need to get to in order to drive change home.
Session highlights:
Change Management Frameworks.
Ways to build the case for change within the TA organization.
Large scale examples to takeaway to help understand how the change frameworks are leveraged in TA.
Check out the best of Talent Connect: http://bit.ly/2e5ojNe
Key success factors for Change Champions- Change Community of Practice Webina...Catherine Smithson
Discover the key success factors for Change Champions, drawing from our consulting team's experience and Prosci's 2016 Best Practices in Change Management Report.
WEBINAR: How Leaders Successfully Support Lean Six Sigma Projects (Leadership)GoLeanSixSigma.com
Famed business author Peter Drucker said, “Effective leadership is not about making speeches or being liked; leadership is defined by results, not attributes.” And since Lean Six Sigma is about getting results, the role of the leader in successful process improvement is key. Without the proper support, teams struggle or fail. In order to build a robust culture of problem solvers, leaders must be clear on their part in the process. Tune in to this 1-hour leadership webinar for a quick, concentrated look at what it takes to be a great process improvement leader.
Similar to ClevelandSPUG Triggering Cultural Metamorphisis wide_final.pptx (20)
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
6. 6
143%
35%
0%
20%
40%
60%
80%
100%
120%
140%
160%
With Excellent Change
Enablement Program
With Poor Change Enablement
Program
Projects’ ROI with Change Enablement
Change Enablement Increases Project Success
*Source: Change Management That Pays, McKinsey Quarterly, Number 4, 2012.
According to McKinsey, an effective Change Enablement program in place
increases a project’s ROI.*
Every dollar
spent on the
project gains
$0.43
Every dollar spent
on the project
loses $0.65
24. Resist the sink
Link new functionality to specific problems or business goals, end users will see that
the tool is just an enabler to achieving value or goals.
47. 47
Super-user
Community
Best Buy: The rise of the ninjas-a SharePoint 2013 user adoption story:
http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC296
49. 2 3
4 5
1
Introduction Success
Requirem
ents
Cultural
Change
Types of
Adopter
Motivation
Considerati
6
Adoption
Techniq
50.
51. References
• Essential SharePoint 2013 Book
• User Adoption Strategies Book
• Roadmap for Collaboration Book
• Shepherd's Guide for Users Book
• 42 Rules for Successful Collaboration Book
• Microsoft User Adoption Guide for 2013
• Additional Promotional Video - http://sco.lt/5iS5k9
• SPOT Promo Video - http://sco.lt/8fFlVh
• Productivity Hub - http://www.microsoft.com/en-us/download/details.aspx?id=7122
• Discover SharePoint - http://www.discoversharepoint.com/
With Change Enablement:
Senior and middle managers and frontline employees were all involved
Everyone’s responsibilities were clear
Reasons for the project were understood and accepted throughout the organization
Without Change Enablement:
Lack of commitment and follow through by senior executives;
Defective project management skills among middle managers;
Lack of training of and confusion among frontline employees.
You know that change needs to happen
Where do you start
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
Seek champions across the organization to help with initial roll-out and subsequent changes / improvements.
Think about what adoption strategies you will use early on – you can choose from those mentioned later in this presentation that best supports the way your organization operates.
Make sure the solutions are compatible with existing systems. Understand the purposes of each of the disparate systems have within the organization to reduce the amount of confusion and frustration within the organization.
Start gradually with small deployments/numbers – follow the Roadmap as a guide, but be prepared to change it as needed.
Promote the solution
Collect continual feedback and feed it back into your process and strategies
Encourage feedback and ideas; implement improvements based on the end user feedback.
Manage Expectations – not all the goals can be achieved at once – communicate the plan and the rationale for that plan
Lastly, be cognizant of the cultural challenges that will hinder the Adoption
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
Fully develop, publish, and communicate this plan to the entire workforce. This will help everyone understand that the system being implemented isn’t being “thrown at them”, but instead, it is a system that encourages involvement across the organization to make it even more useful and successful.
Adoption is jeopardized if the system is not a good fit within pillars / departments. This does not mean that the tool should seamlessly meld into current operations of pillars / departments. Introduction of any tool brings change with it; allowing and encouraging teams to take time to modify any pertinent processes and procedures to adapt to the tool introduction will go a long way in final adoption. In other words, the organization can / should review and revise their current processes before just blindly implementing current processes into the new system.
resist the temptation to introduce all of the capabilities of SharePoint early on. Instead, it’s critical to show users the tool’s value and how the tool is going to assist them in their job in a methodical, well-planned manner. When new functionality is introduced, it should be introduced as a tool that helps produce value / achieve business goals.
By linking it to specific problems or business goals, they will see that the tool is just an enabler to achieving value or goals.
Learning any new tool has a steep learning curve, depending on the complexity of the system. Users will run into issues applying the tool to their work and frustrations can run high if they cannot get rapid assistance in resolving their issues. It is imperative to have learned support staff ready.
This does not mean that all support staff must have deep knowledge of the tool, but a tiered support structure can be implemented. Remember that a defined escalation policy should be developed to ensure users are getting the quick assistance they need, and management can identify training opportunities if support staff is not exhibiting the necessary knowledge level for their tier.
Another option is to train a point person in each pillar / department. This is creating an on-site champion / power-user among the teams that users can go to for assistance. These champions will also have an understanding of how users are utilizing the tool for their particular job function. This layer of support staff will often prove efficient in resolving issues for users, especially basic issues that may be a training related issue for the user.
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
These are ‘SharePoint’ adventurers, they don’t mind taking risks, they like to play, and they don’t mind failures; some call them mavericks. These are not the kind of people that you want to act as stewards to get others to use the product, so try not to immediately involve them; rather, they should be identified very quickly. They should be given access to a sandbox environment that allows them to get a flavor for SharePoint features and where there is no risk of downtime to a production environment. You should try to involve them in the design stages, and spend time in training best practice in terms of using SharePoint. When doing this, try to evangelize to them the key areas of what the solution is intending to solve, and encourage them to try out features relating directly to those. Note these are not the key adopters, many times they are classified as ‘geeks’, and their end-goals may not be yours in terms of trying to get all users productively using and learning to use the intended solution.
These are people who need to have a business requirement solved by the use of SharePoint. They command respect from their peers, and as such should be involved as early as possible. So, like innovators, involve these people early, but ensure that their requirements are captured in the solution being provided. It is important to try to get the SharePoint project sponsor and key stakeholders as “members” of this group. You should also ensure that they are able to trial the solution in the UAT (User Acceptance Test) environment and that you capture, in detail, those requirements.
Early Adopters become part of the Early Majority Adopters. These are respected users of the solution and, like Early Adopters are critical to the success of the solution. You should immediately identify SharePoint Champions from these and ensure that training includes labs, and that you continually meet to identify any pain points and success stories. Communicate these to Early Adopters to get them on-board more quickly.
These are people who have not been part of the solutions implementation. They may have been introduced by ‘attrition’; told “Drop whatever you was using … You will use SharePoint from now on”; or through some other reason such as “I have just joined the company and been told to use SharePoint and have no idea what it is”. Connections must be made with Early Adopters, and using the materials gained through the creation of policies and the creation of SharePoint Champions so that these Late Majority Adopters can get aid and comfort
With any SharePoint solution you will have those users who will resist having to use the product. These ‘Hanger Backs’ are people who hate change and strive for the traditional. They fear the use of the replacement solution or new solution because either (a) they have not been involved and/or (b) they do not want to be trained due to political reasons, etc. Do not attempt to force the solution upon these users. Communicate to these users the success stories that you have gathered from the Early Majority adopters. Use the SharePoint Champions to aid that communication. Do not take any resistance from the Hanger Backs as a message that the solution has failed
Types of User Adopters
It is helpful to understand that there are different types of system users that will be interacting with your solution. We will review each type along with some associated tips in getting those people on the ladder of User Adoption
There are four phases
Awareness –
Goal is knowing and understanding
Focus – demonstrate value, build anticipation and minimize surprises
Deployment –
Goal is acceptance and wanting
Focus – Accelerate demand and minimize disruption
Usage & Availability –
Goal is Mastering and self-belief in the capabilities
Focus – Gain productivity, reinforce key concepts and
introduce new scenarios
Ongoing Adoption –
Goal is do and keep doing
Focus – enhance productivity, continued followership
Harness peer pressure
• My Managers and peers are role models for the change
• I don‘t want to stick out and will participate
• If I don‘t participate I will be criticized
• We want to be a role model as a team
• Success gets celebrated and published
• The importance of finding, thanking and engaging influential / mavens / experts / advocates / enthusiasts
• The power of communities
Design rewards and demand accountability
• Positive behavior is rewarded materially or ideally
• Negative behavior or ignorance are reprimanded
• I see that the same values count on all levels
Specific User Adoption Activities can be used in various ways to address each of these perspectives. Depending on whom the person is and what perspective(s) is of most interest to him/her, there will be varying degrees of benefit for the different activities. As User Adoption Activities take place, and it appears some people might not be reacting to them as hoped,
Consider using a different activity from a different perspective to see if the reaction is improved.