The document describes a standardized tool called DAETE for benchmarking and self-assessment of quality in continuing professional development and distance learning. DAETE is based on the European Foundation for Quality Management Excellence Model and was originally adapted for continuing engineering education centers. It provides a five-level structure for rating sub-criteria and allows organizations to document best practices. The collaboration team includes universities from the US and Europe. The tools and processes aim to help standardize quality assessments and enable continuous quality improvement through benchmarking.

1. Benchmarking and Self-
Assessment for Quality in CPD
and Distance Learning

2. DAETE – Development of Accreditation
for Engineering Training and Education
• Standardized tool for benchmarking that enables
continuous quality improvement and self-assessment in
higher education
• Based on the European Foundation for Quality
Management (EFQM) Excellence Model
• Collaboration sponsored by the International Association
for Continuing Engineering Education (IACEE ) –
supported through funding from FIPSE and EU
Commission
• Originally adapted for CEE Centers – recently expanded
for all disciplines and being applied for distance learning

3. Collaboration Team
• From the United States of America
– Georgia Institute of Technology
– State University of New York (SUNY)
– University of Michigan
– University of Wisconsin – Madison
• From the European Union
– Aalto University , Finland
– Imperial College London, United Kingdom
– University of Porto, Portugal
– Katholieke Universiteit Leuven, Belgium
– Aarhus Universitet, Denmark
– University of Delft, The Netherlands
– Universidad Politécnica de Valencia, Spain

4. Process and Tools
Benchmarking
Demographic
Start here Data Sheet and
Supplemental Data
Sheet
DAETE Matrix &
score sheet
Best Practices
Template

5. European Foundation for Quality
Management (EFQM) Excellence Model
ENABLERS RESULTS
7 Staff
3 People
Results
6 Customer 9 Key
2 Policy
1 Leadership 5 Processes Oriented Performance
and Strategy
Results Results
4 Partnerships 8 Society
and Resources Results
INNOVATION AND LEARNING
© European Foundation for Quality Management

6. Adaptation of EFQM Model for CE Centers
Criterion Level 1 Level 2 Level 3 Level 4 Level 5
name
Sub-criterion
Definition Definition Definition Definition Definition
customized customized customized customized customized
Description of for CE for CE for CE for CE for CE
the sub- Centers Centers Centers Centers Centers
criteria

7. Five Level Structure for Rating Sub-criteria
Level 1: Quality depends solely on the individual (no
processes)
Level 2: Process awakening (basic processes)
Level 3: Vision through processes, professionalization and
a guarantee of quality (intermediate processes)
Level 4: Systematic assessment and improvement of
processes (sophisticated processes)
Level 5: Aiming for external excellence (excellent
processes)

8. Adaptability to Distance/Online Learning
- This is an organizational self-assessment tool
- Quality in DL/Online/Elearning is dependent on
the support of the organization
- The EFQM model criteria align with the NYS ICR
criteria, which are also based on the
organization
- The DAETE tools and processes provide a way
to standardize on what the levels mean and also
document and share best practices

9. Would a tool like this be helpful to
you in your roles?
How could you use something like
this to assess and improve quality?
How would you take advantage of
the benchmarking capability?

10. There is also an opportunity to use
the results of self-assessment and
benchmarking for organizational
development