This document outlines a 4-stage action plan to address skills gaps in the workforce. Stage 1 involves analyzing business objectives, competencies, and performance gaps. Stage 2 develops a business case and secures management buy-in. Stage 3 plans and implements education programs. Stage 4 establishes an evaluation framework to measure outcomes and continuously improve programs. The goal is to reposition the workforce as skilled and competitive by 2020 amid rapid technological changes.

1. •
•
From an Organization Standpoint, It's Meaning and Relevance
Action Plan / Program Roadmap
Presented by: Anil Raina: 17 Nov-2013

2. Problem Statement: Key issues/Problems
Impeding Businesses across the Globe
By 2020 and beyond, the world will have few workers with Advanced Skills to drive High Productive/Growth Economies. And
on the other side, there will be few Job Opportunities for Low Skilled Workforce, which in turn will create the following
challenges for any enterprise to stay competitive and relevant to its customers in rapidly Changing Business Scenarios .
 Gap Between Desired and Actual, Productivity, Efficiency,
 Job- Fitment,( skill and Job Mismatch). Growing unemployment and growing number of
Employees with poor employment Prospects
 Drop in Market Share, Increasing Competition, No Scope for Mediocre Products, Services
 Data and reports from Agencies show that the Businesses are facing an Upward trend on
the above issues.

3. Causes/Factors/Drivers

In 21 Century,Business Environment and Technological Changes are very Rapid and Enterprise
readiness to adapt to the changes to stay relevant to its customers is very Critical and this Is very Pertinent to
Knowledge Economy.

Online Presence and Internet based Supply chain Infrastructure is the backbone of every Business, which
aspires to reach its customers and manage its resources effectively. New Products and Services are launched on
every day basis thus there is a ever increasing need for the Workforce to stay current and updated with
Information/Knowledge and be effectively aligned to the Business Objectives.

Due to spread of Technology and rapid Globalization, More number of countries and Geographies are
growing faster thus giving rise to demand/need for the availability of new products, solutions and Services

4. Proposed Solution Must factor in the Underlying Challenges
 Motivation and Conducive Learning Environment
 Change management, Resistance and Barriers in Communication
 Lack of Metrics and Ambiguity on how it Impacts the Business and the Big Picture
 Loss of Tacit Knowledge , and requires Knowledge management Solutions,
 Workforce Mobility and diversified Cultural backdrop
 Rapid Changes in technology and Multichannel/Multiplatform access to education/training
 Training Frameworks to be shaped up for continuous supply of talent pipeline for faster,
and effective on boarding process.
 Achieve Standardization of skills for Quality and greater alignment with respective industry
and removal of duplication in the system

5. Action Plan / Program Roadmap
Four Stage Strategy
Stage-3
Planning and
Implementation
Stage-2
Business Case
Development and
Stage- 1 Management buy In
Business
Objectives and
Need Analysis
Stage-4
Evaluation and
Continuous
Improvement

6. Action Plan / Program Roadmap
Four Stage Strategy
Stage-1 : Business Objectives and Need Analysis
1.
Clarity on Business Objectives and links with Performance Objective at department level and
ultimately to each Job level)( e.g. Cost of Non Quality should not be More than 2 Percent of the
Planned Budget.)( e.g. Product or Service Orientation for Sales team) to Improve customer Turnover
Rate, Time to Market and Improved Morale and sales Skills.
2.
Competency Analysis/Identification/Skills Audit: What do the workforce need to learn to stay
Competitive and Performance objectives ( Break Job into Function, and Function into Tasks and
steps )
3.
A Gap Analysis on Desired Results and Actual Performance : Collect more data points and
Identify Program Objectives
and basis of measurement/Metric
( e.g. CSAT Index,
Schedule Variance <2%)

7. Action Plan / Program Roadmap
Four Stage Strategy
Stage-2: Business Case Development and Management buy In
1.
Plan Education/Training Type Required to Cover Skills and Knowledge areas and Success
Indicators, ( e.g. On the Job, Learning, Instructor Led, Synchronous learning ( VLE) , Continuing
Education External Certification.)
2.
Prepare a Business Case and gain Management Buy In to make it part of Business Strategy Plan.
Linking Training/Enablement Plan to Performance KPI of Workforce and to the Business Strategy.

8. Action Plan / Program Roadmap
Four Stage Strategy
Stage-3 : Program planning and Implementation
1.
Prepare Program Management Plan and success Indicators
2.
Set process Infrastructure for each project function, ( Design, Development, Quality, Platforms and
Delivery, Vendor Support, Change Management, Including Stakeholder Management Plan.
3.
Solution Design ( Content for Training Type , Instructional Approach, Resources, Delivery Technology
Platforms/Modes ,Interoperability, Standardization, Geographical reach)
4.
Development ( Production of Actual Work Artifacts )
5.
Delivery and Implementation ,
Rollout to end users

9. Action Plan / Program Roadmap
Four Stage Strategy
Stage-4 : Program Evaluation and Continuous Improvement
1.
Setting an Evaluation Framework and Continuous Improvement Strategy
2.
Designing Tools , Templates , Methods for Data Gathering
3.
Data Analysis and Reporting (Prepare Reports for Sharing with Key Stakeholders, for Buy in and Follow up
for next steps)
4.
Implement an Improvement Plan

10. Reposition your Workforce to make it RIGHT
SKILLED to stay COMPETITIVE
Presented by: Anil Raina: 17 Nov-2013