The ITIL Foundation course provides a comprehensive overview of IT service management, covering essential concepts, terminology, and lifecycle stages. Participants will prepare for the ITIL Foundation certification exam, learn to align IT strategy with business goals, and understand key processes related to service operation and continual improvement. The course is aimed at IT professionals and includes various resources to enhance learning and preparation for certification.

1. ITIL FOUNDATION 2011

2. OVERVIEW
ITIL Foundation is the comprehensive framework, a
base on which IT Processes are composed within IT
company.
The Foundation Certificate in IT Service Management
(ITIL Foundation) is a proof that the person possessing
the certificate understands the ITIL terminology, structure
and basic concepts and has comprehended the core
principles of ITIL practices for Service Management.

3. KEY LEARNING OBJECTIVES
Introduction to ITIL Concepts, Terminology - Gain a high
level overview of ITIL.
The Service Lifecycle - Understand the fundamental ITIL
lifecycle stages, processes, functions, roles &
responsibilities.
Service Strategy - How to align IT strategy with business
goals and expectations.
Service Design - Transform business requirements into
strategic solutions.
Service Transition - Manage change, risk, and quality
assurance.
Service Operation - Establish day-to-day business
operations and customer expectations.

4. KEY LEARNING OBJECTIVES
Continual Service Improvement - Strategize for overall
process and service improvement.
Prepares participants to take and pass the ITIL
Foundations Certification examination successfully.
Increase your visibility and become a more valuable
member within your organization.
Earn PDUs for maintaining your PMP® Credentials.
This course is packed with stimulating discussions,
lots of practical examples, and a real-life case study
woven through the course to illustrate the concepts
taught. The ITIL Foundations exam can be taken online
or paper based and will be organization by CELTEM.

5. COURSE OUTLINE
Day 1
 Introduction
 Service Management as a Practice and Service
Lifecycle
 Generic Concepts and Definitions covering Service
Strategy, Service Design and Service Transition
 Key Principles and Models covering Service
Strategy, Service Design and Service Transition
 Processes covering Service Strategy, Service
Design and Service Transition

6. Day 2
 Generic Concepts and Definitions covering Service
Operation and Continual Service Improvement
 Key Principles and Models covering Service
Operation and Continual Service Improvement
 Processes covering Service Operation and Continual
Service Improvement
 Functions
 Roles
 Technology and Architecture
 Revision
 Mock Examination (60 Minutes)
COURSE OUTLINE

7.  The ITIL® Foundation exam-prep handbook
 ITIL® Foundation simulation tests – 3 sets
ITIL® process model
16 contact hours certificate
 ITIL® Foundation Exam from APMG/TUV
 Access to our post workshop online
WHAT IS INCLUDED?

8. WHY CELTEM?
 Accredited by APMG &
TUV SUD
 Use Accredited Trainer and
Course Materials in delivery
 Accredited Examination
Center (AEC) by APMG, TUV
 Trained more than 10000
professionals in India &
Abroad
 Training programs is
customized to suit
individuals´ unique learning
needs
 The first-attempt pass
rates for attendees are
among the topmost quartile
among global training
providers

9. The training workshop will introduce the concepts of IT
Service Management (ITSM) based on the industry
standard IT Infrastructure Library and aims to help
students leverage ITIL concepts and practices in their
daily work, while success in the examination allows
them to progress – through the ITIL Service Capability
and/or the ITIL Service Lifecycle modules – to achieving
their ITIL Service Management Expert accreditation.
BENEFITS

10. Anyone who requires a basic understanding of the
ITIL® Framework and how it may be used to enhance
the quality of IT Service Management within an
organisation.
IT Professionals that are working within an
organisation that has adopted and adapted ITIL® who
need to be informed about and thereafter contribute to
an ongoing service improvement programme.
It will also benefit:
 IT Service Providers
 IT Directors and Managers
 CIO’s
 Business Managers
 Service Management Consultants and
Contractors
 Business Process Owner
TARGET AUDIENCE

11. CELTEM Learning provide flexible method for registering
for our workshops. If you need more information and
having any problem, please contact our customer
relationship manager.
1. Online Registration
Register online in our website celtemlearning.com
select workshop you wish to enroll and pay using your
credit/debit card.
2. Pay through Cheque/DD
Check should be in favour of ‘CELTEM Knowledge
Solutions Pvt. Ltd.’ send it to:
CELTEM Knowledge Solutions Pvt. Ltd.
No.4, 15th Cross, 4th Sector, MCHS, HSR Layout,
Bangalore - 560 034, India. You have to register online in
our website celtemlearning.com
REGISTRATION DETAILS

12. 3. Online Transfer
Transfer fund online to our Bank Account
Bank Name: ICICI Bank, HSR Layout Branch, Bangalore
A/c No – 035705000395
IFSC Code - ICIC0000357
You have to register online in our website
celtemlearning.com
REGISTRATION DETAILS