1. The document outlines several IT service management processes including IT service continuity management, service level management, service catalog management, availability management, and information security management.
2. Each process section describes key activities and supporting automation tools used in areas like monitoring performance, managing issues, and meeting business requirements.
3. The document also maps relationships and information flows between the different service management processes.
This document outlines a 7 step continual service improvement process:
1. Define policies and methods for service design.
2. Plan design resources and capabilities.
3. Coordinate design activities.
4. Manage design risks and issues.
5. Improve service design.
6. Design coordination.
7. Plan individual designs and coordinate and monitor them.
The document discusses next steps for improving plant hospital maintenance at a hospital through better planning and scheduling. It recommends analyzing maintenance history, establishing key performance indicators, moving to reliability-centered maintenance through improved planning and scheduling, and process mapping. Appropriate staffing levels for planners and supervisors are discussed based on trade skills. The vision and mission focus on maintenance excellence and customer service. Anticipated outcomes include improved patient environment and satisfaction through more efficient, integrated maintenance management.
The document discusses a Technical Excellence Program (STEP) run by the National Aeronautics and Space Administration's (NASA) Safety and Mission Assurance (SMA) organization. STEP aims to improve project success through technical excellence by developing curriculum for SMA personnel. The agenda outlines a presentation on STEP including its development, rollout, and future plans to expand it to other training needs. It also includes an overview of the System Safety discipline and how it interacts with programs/projects to reduce risk.
The document describes a maturity model for service oriented architecture (SOA) with 5 stages:
Stage 0 focuses on IT departments with little architecture and no reuse. Stage 1 sees some modular software reuse within applications. In Stage 2, information is strategic and SOA expertise grows within lines of business. Stage 3 realizes cost savings through cross-LOB application code reuse. The most mature Stage 4 integrates business flexibility across the entire company.
The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance. You will learn how to:
• Prepare for this year of cost containment and savings with expert advice on how to self
fund your remote service project
• Use existing product offerings to create new revenue streams and address declining profits
• Mine real-time and historical data to improve customer understanding, touch and experience
• Decrease service costs through more efficient deployment and centralized management
• Use device connectivity to maintain and enhance your own differentiators rather than being a carbon copy of your competitor
• Increase customer awareness of remote service benefits and increase customer satisfactionthrough improved promotion, measurements, and value reinforcement techniques
Oracle Business Intelligence (OBIEE) from an Essbase PerspectiveAlithya
Look at OBIEE from an Essbase perspective. As EPM, Hyperion, and Essbase move toward the Oracle BI Reporting and Analytical platform, gain insight into detailed information and guidance on working with Essbase in the OBIEE world. Topics to be covered include: repository and presentation design, security and tuning considerations, EPM integration, and mobile access.
1. The document outlines several IT service management processes including IT service continuity management, service level management, service catalog management, availability management, and information security management.
2. Each process section describes key activities and supporting automation tools used in areas like monitoring performance, managing issues, and meeting business requirements.
3. The document also maps relationships and information flows between the different service management processes.
1. The document outlines several IT service management processes including IT service continuity management, service level management, service catalog management, availability management, and information security management.
2. Each process section describes key activities and supporting automation tools used in areas like monitoring performance, managing issues, and meeting business requirements.
3. The document also maps relationships and information flows between the different service management processes.
This document outlines a 7 step continual service improvement process:
1. Define policies and methods for service design.
2. Plan design resources and capabilities.
3. Coordinate design activities.
4. Manage design risks and issues.
5. Improve service design.
6. Design coordination.
7. Plan individual designs and coordinate and monitor them.
The document discusses next steps for improving plant hospital maintenance at a hospital through better planning and scheduling. It recommends analyzing maintenance history, establishing key performance indicators, moving to reliability-centered maintenance through improved planning and scheduling, and process mapping. Appropriate staffing levels for planners and supervisors are discussed based on trade skills. The vision and mission focus on maintenance excellence and customer service. Anticipated outcomes include improved patient environment and satisfaction through more efficient, integrated maintenance management.
The document discusses a Technical Excellence Program (STEP) run by the National Aeronautics and Space Administration's (NASA) Safety and Mission Assurance (SMA) organization. STEP aims to improve project success through technical excellence by developing curriculum for SMA personnel. The agenda outlines a presentation on STEP including its development, rollout, and future plans to expand it to other training needs. It also includes an overview of the System Safety discipline and how it interacts with programs/projects to reduce risk.
The document describes a maturity model for service oriented architecture (SOA) with 5 stages:
Stage 0 focuses on IT departments with little architecture and no reuse. Stage 1 sees some modular software reuse within applications. In Stage 2, information is strategic and SOA expertise grows within lines of business. Stage 3 realizes cost savings through cross-LOB application code reuse. The most mature Stage 4 integrates business flexibility across the entire company.
The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance. You will learn how to:
• Prepare for this year of cost containment and savings with expert advice on how to self
fund your remote service project
• Use existing product offerings to create new revenue streams and address declining profits
• Mine real-time and historical data to improve customer understanding, touch and experience
• Decrease service costs through more efficient deployment and centralized management
• Use device connectivity to maintain and enhance your own differentiators rather than being a carbon copy of your competitor
• Increase customer awareness of remote service benefits and increase customer satisfactionthrough improved promotion, measurements, and value reinforcement techniques
Oracle Business Intelligence (OBIEE) from an Essbase PerspectiveAlithya
Look at OBIEE from an Essbase perspective. As EPM, Hyperion, and Essbase move toward the Oracle BI Reporting and Analytical platform, gain insight into detailed information and guidance on working with Essbase in the OBIEE world. Topics to be covered include: repository and presentation design, security and tuning considerations, EPM integration, and mobile access.
1. The document outlines several IT service management processes including IT service continuity management, service level management, service catalog management, availability management, and information security management.
2. Each process section describes key activities and supporting automation tools used in areas like monitoring performance, managing issues, and meeting business requirements.
3. The document also maps relationships and information flows between the different service management processes.
ITIL V3 provides guidance for IT service management and is broken into 5 core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication contains key principles and processes to help organizations deliver valuable services to customers and achieve business goals. The framework focuses on areas like service portfolio management, service delivery, service support, and using metrics to facilitate continual improvement.
Introduction to the itsm program at yale why are we doing this august 2011Yale University Careers
This document provides an overview of IT Service Management's plans to implement ITIL best practices at the university. It discusses:
1) Why ITSM is being implemented, including the need for an improved operating model and to take existing good processes "to the next level".
2) The phases of implementation, beginning with select processes like incident, problem, and change management, and the selection of ServiceNow as the tool.
3) Next steps including forming process owner teams, engaging an implementation partner, providing ITIL training, and coordinating related efforts across the IT department.
The document discusses key concepts in IT service management (ITSM) and ITIL. It covers the core ITSM components including service strategy, service design, service transition, service operation, and continual service improvement. Some key processes explained in ITIL include change management, problem management, and incident management. The benefits of adopting ITSM best practices like ITIL are also highlighted.
ITIL v3 Foundation covers core concepts of ITIL including services, service management, processes, functions, roles, and the service lifecycle. Key concepts include service strategy, service design, service transition, service operation, and continual service improvement. The document summarizes several ITIL processes related to service transition including change management, service asset and configuration management, and release and deployment management.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework for IT service management best practices. It describes the ten core ITIL processes which focus on service support and delivery. These processes include service desk, incident management, problem management, and change management. The document also discusses key ITIL concepts such as service design, service operation, continual service improvement, and roles within IT service management.
ITIL Foundation Training - A guide to beginners Celtem Learning
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
This document discusses challenges with adopting ITIL V3 and improving service management. It notes that while ITIL promises to solve problems, past versions did not fully deliver due to issues with culture, attitudes and behaviors. People are identified as a critical strategic asset but also one of the weakest areas in many organizations. The document advocates focusing on customers, users, and business value, as well as sharing knowledge and ensuring staff understand how their work creates value. Transitioning to ITIL requires changes to attitudes, behaviors and culture to effectively implement new strategies and designs.
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
This document provides an overview of 13 ITIL mind maps related to IT service management. The mind maps cover topics such as ITIL service strategy, service design, service transition, service operation, and continual service improvement. For each topic, the mind maps define relevant processes, functions, roles, and relationships to help explain the ITIL framework and best practices for delivering quality IT services.
El documento proporciona consejos para responder preguntas en el examen de ITIL Fundamentos V3. Recomienda leer la pregunta completamente antes de buscar la respuesta, eliminar opciones obviamente incorrectas, y seleccionar la respuesta que mejor refleje los principios de ITIL. También sugiere no asumir información no dada y buscar palabras clave para identificar conceptos como cambios estándar, configuración, y niveles de servicio.
I hope this introductory presentation to ITIL v3 Foundation exam will be very useful to the readers. The time one needs to spend on study depends upon one's experience with ITIL related practices in real world. Nonetheless, it is very simple study, but the exam questions may be trickier than expectation. So, focus on learning ITIL concepts rather than adding ITIL certificate to your resume.
References for the slides used from:
http://taruu.com/Documents/ITIL%20v3%20Foundation%20Study%20Guide%20v4.2.2.5.pdf
The Art of Service – ITIL v3 Foundation Complete Certification Kit (book and online course)
Skillport - IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 exam
Itil v3 release and deployment managementkunaljoy11
This document provides an overview of ITIL v3 Release and Deployment Management. It discusses the scope and objectives of Release and Deployment Management, including efficiently building, testing and deploying releases while minimizing impact on production services. Key activities are outlined such as release planning, build and verification, testing, and production deployment. Interfaces with other ITIL processes are also mentioned.
Este documento presenta un diagrama de los procesos de ITIL Edición 2011. Muestra los procesos de estrategia de servicio, diseño de servicio, transición de servicio, operación de servicio y mejora continua de servicio, así como sus principales actividades, entradas, salidas y documentos clave. El diagrama también destaca la importancia de la mejora continua para mantener la alineación entre TI y el negocio.
The document discusses the ITIL service management lifecycle framework. ITIL is a best practice framework for IT service management that was developed in the UK. It has evolved over several versions and is now the de facto standard for IT service management. The framework consists of five core phases - service strategy, service design, service transition, service operation, and continual service improvement. Each phase involves key processes to manage the lifecycle of IT services from strategy through ongoing improvement.
ITIL provides a framework for IT service management best practices to help organizations plan, deliver, and support IT services, covering key processes such as service desk, incident management, problem management, and change management. The document discusses concepts and components of ITIL including process models, roles, relationships between processes, and critical success factors. ITIL aims to align IT services with business needs and improve quality, efficiency and value.
This document provides an overview of ITIL (Information Technology Infrastructure Library) and compares it to other frameworks such as RUP (Rational Unified Process) and PMI (Project Management Institute). ITIL is a set of best practices for IT service management owned by the UK government. The current version is ITIL v3 which defines 5 stages of the service lifecycle: service strategy, service design, service transition, service operation, and continual service improvement. Each stage contains various processes and functions. The document also discusses differences between concepts in ITIL like processes, functions, and lifecycles compared to those in other frameworks.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
Getting Started on Your AWS Migration Journey - AWS Summit Sydney 2018Amazon Web Services
Getting Started on Your AWS Migration Journey: Tools & Processes to Help You Make Decisions at Speed
In this session discover how AWS and APN Partner tools can help simplify your migration readiness and planning. Hear how customers have leveraged the AWS discovery and migration services to rapidly move workloads to improve resilience, reduce risk and accelerate their global footprint, and how these tools can be used for quick, effective decision making and planning in critical situations.
Neal Ardeljan, IT Transformation Consultant, Amazon Web Services and Girish Nesaratnam, Migration Success Consultant, Amazon Web Services
ITIL V3 provides guidance for IT service management and is broken into 5 core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each publication contains key principles and processes to help organizations deliver valuable services to customers and achieve business goals. The framework focuses on areas like service portfolio management, service delivery, service support, and using metrics to facilitate continual improvement.
Introduction to the itsm program at yale why are we doing this august 2011Yale University Careers
This document provides an overview of IT Service Management's plans to implement ITIL best practices at the university. It discusses:
1) Why ITSM is being implemented, including the need for an improved operating model and to take existing good processes "to the next level".
2) The phases of implementation, beginning with select processes like incident, problem, and change management, and the selection of ServiceNow as the tool.
3) Next steps including forming process owner teams, engaging an implementation partner, providing ITIL training, and coordinating related efforts across the IT department.
The document discusses key concepts in IT service management (ITSM) and ITIL. It covers the core ITSM components including service strategy, service design, service transition, service operation, and continual service improvement. Some key processes explained in ITIL include change management, problem management, and incident management. The benefits of adopting ITSM best practices like ITIL are also highlighted.
ITIL v3 Foundation covers core concepts of ITIL including services, service management, processes, functions, roles, and the service lifecycle. Key concepts include service strategy, service design, service transition, service operation, and continual service improvement. The document summarizes several ITIL processes related to service transition including change management, service asset and configuration management, and release and deployment management.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework for IT service management best practices. It describes the ten core ITIL processes which focus on service support and delivery. These processes include service desk, incident management, problem management, and change management. The document also discusses key ITIL concepts such as service design, service operation, continual service improvement, and roles within IT service management.
ITIL Foundation Training - A guide to beginners Celtem Learning
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
This document discusses challenges with adopting ITIL V3 and improving service management. It notes that while ITIL promises to solve problems, past versions did not fully deliver due to issues with culture, attitudes and behaviors. People are identified as a critical strategic asset but also one of the weakest areas in many organizations. The document advocates focusing on customers, users, and business value, as well as sharing knowledge and ensuring staff understand how their work creates value. Transitioning to ITIL requires changes to attitudes, behaviors and culture to effectively implement new strategies and designs.
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
This document provides an overview of 13 ITIL mind maps related to IT service management. The mind maps cover topics such as ITIL service strategy, service design, service transition, service operation, and continual service improvement. For each topic, the mind maps define relevant processes, functions, roles, and relationships to help explain the ITIL framework and best practices for delivering quality IT services.
El documento proporciona consejos para responder preguntas en el examen de ITIL Fundamentos V3. Recomienda leer la pregunta completamente antes de buscar la respuesta, eliminar opciones obviamente incorrectas, y seleccionar la respuesta que mejor refleje los principios de ITIL. También sugiere no asumir información no dada y buscar palabras clave para identificar conceptos como cambios estándar, configuración, y niveles de servicio.
I hope this introductory presentation to ITIL v3 Foundation exam will be very useful to the readers. The time one needs to spend on study depends upon one's experience with ITIL related practices in real world. Nonetheless, it is very simple study, but the exam questions may be trickier than expectation. So, focus on learning ITIL concepts rather than adding ITIL certificate to your resume.
References for the slides used from:
http://taruu.com/Documents/ITIL%20v3%20Foundation%20Study%20Guide%20v4.2.2.5.pdf
The Art of Service – ITIL v3 Foundation Complete Certification Kit (book and online course)
Skillport - IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 exam
Itil v3 release and deployment managementkunaljoy11
This document provides an overview of ITIL v3 Release and Deployment Management. It discusses the scope and objectives of Release and Deployment Management, including efficiently building, testing and deploying releases while minimizing impact on production services. Key activities are outlined such as release planning, build and verification, testing, and production deployment. Interfaces with other ITIL processes are also mentioned.
Este documento presenta un diagrama de los procesos de ITIL Edición 2011. Muestra los procesos de estrategia de servicio, diseño de servicio, transición de servicio, operación de servicio y mejora continua de servicio, así como sus principales actividades, entradas, salidas y documentos clave. El diagrama también destaca la importancia de la mejora continua para mantener la alineación entre TI y el negocio.
The document discusses the ITIL service management lifecycle framework. ITIL is a best practice framework for IT service management that was developed in the UK. It has evolved over several versions and is now the de facto standard for IT service management. The framework consists of five core phases - service strategy, service design, service transition, service operation, and continual service improvement. Each phase involves key processes to manage the lifecycle of IT services from strategy through ongoing improvement.
ITIL provides a framework for IT service management best practices to help organizations plan, deliver, and support IT services, covering key processes such as service desk, incident management, problem management, and change management. The document discusses concepts and components of ITIL including process models, roles, relationships between processes, and critical success factors. ITIL aims to align IT services with business needs and improve quality, efficiency and value.
This document provides an overview of ITIL (Information Technology Infrastructure Library) and compares it to other frameworks such as RUP (Rational Unified Process) and PMI (Project Management Institute). ITIL is a set of best practices for IT service management owned by the UK government. The current version is ITIL v3 which defines 5 stages of the service lifecycle: service strategy, service design, service transition, service operation, and continual service improvement. Each stage contains various processes and functions. The document also discusses differences between concepts in ITIL like processes, functions, and lifecycles compared to those in other frameworks.
The document describes an upcoming seminar on ITIL Foundation Certification. It will provide an overview of IT Service Management and ITIL, including the key concepts and areas of ITIL. Attendees will learn about the ITIL service lifecycle and why organizations implement ITIL. The seminar will also help prepare attendees for the ITIL Foundation Certification exam.
Getting Started on Your AWS Migration Journey - AWS Summit Sydney 2018Amazon Web Services
Getting Started on Your AWS Migration Journey: Tools & Processes to Help You Make Decisions at Speed
In this session discover how AWS and APN Partner tools can help simplify your migration readiness and planning. Hear how customers have leveraged the AWS discovery and migration services to rapidly move workloads to improve resilience, reduce risk and accelerate their global footprint, and how these tools can be used for quick, effective decision making and planning in critical situations.
Neal Ardeljan, IT Transformation Consultant, Amazon Web Services and Girish Nesaratnam, Migration Success Consultant, Amazon Web Services
challenges and difficulties that you may think when you are trying to use cloud services which maybe used in many fields with also customers success stories in consuming such services.
The document discusses Aras Innovator PLM and its capabilities in project management, BOM management, environmental and regulatory compliance, and quality planning. Aras Project Management provides visibility into projects and programs to manage resources and risks. Aras BOM Management provides a single definition of a product through an engineering bill of materials. Aras Regulatory Compliance helps ensure compliance with various processes and standards. Aras Quality Planning provides tools to manage risk and quality to attain compliance.
A Journey from Too Much Data to Curated Insights - ABD211 - re:Invent 2017Amazon Web Services
In this session, we detail Sysco's journey from a company focused on hindsight-based reporting to one focused on insights and foresight. For this shift, Sysco moved from multiple data warehouses to an AWS ecosystem, including Amazon Redshift, Amazon EMR, AWS Data Pipeline, and more. As the team at Sysco worked with Tableau, they gained agile insight across their business. Learn how Sysco decided to use AWS, how they scaled, and how they became more strategic with the AWS ecosystem and Tableau.
Session sponsored by Tableau
The document discusses the evolution from monolithic architectures to microservices and functions. It covers the journey to microservices, including breaking up monolithic systems, data storage considerations, and challenges. It then discusses how functions can be used to further decompose microservices for improved scalability, flexibility and cost optimization. The presentation argues that adopting these approaches can help organizations gradually transform their systems and keep up with changing demands.
May 22 2014 how to scale agility in your enterpriseIsaac Hogue
The document outlines a process for successfully scaling agile in an enterprise. It discusses establishing an agile delivery structure based around product teams and establishing different teams for different roles. It then describes mapping out the journey through defining the roadmap, operational framework, and transforming incrementally through phases like establishing trust and predictability before reducing batch size. Finally, it discusses running an agile pilot with independent, entrepreneurial teams to introduce changes incrementally and measure improvements.
How to Successfully Scale Agile in Your EnterpriseIsaac Hogue
In an enterprise environment that is not structured to adopt out-of-the-box Agile, it’s critical to adopt Agile to your enterprises business drivers, value structure and governance. While Agile methodologies can improve the predictability, quality, and time to market of your software delivery, they are not a silver bullet.
The new analytics of web governance:TERMINALFOUR t44u 2013Terminalfour
‘Qualety Web Governance tools' Shane Diffily from SiteImprove discuss the new analytics of web governance, the importance of content for your website and how to govern your website to ensure that your content is error free.
It is a mistake to think that the only things that can go wrong on a website are those that are easiest to measure.
While it is relatively easy to track the effects of poor design or content on online performance using web analytics - what about poor Web Governance? What if your site management is not up-to-the-job? How will you know?
As explained in this presentation, every Web Manager needs a new set of analytics to track the effects of governance on the quality of their site.
Better understanding of:
- What is the APN Competency
- The MSP program with details about new releases and changes.
Speaker: Michael Aghataher, Partner Development Manager, AWS
One of the key elements when implementing changes in organizations is to be clearly aware about the impact of changes when they actually happen.
By means of a Supply Chain Simulation, as a game, participants of this workshop experience and measure the economic impact and managerial benefits achieved through the Pull System.
Behavioral Lead Scoring: Segmentation Beyond DemographicsAct-On Software
The document contains information about Act-On Software, including their website URL, social media handles, and the hashtag #ActOnSW. It also includes various questions and answers about lead scoring and personalization. The bulk of the document consists of repeated references to Act-On Software and their contact information.
How to Own a Really Big Complex Product v3Mike Cottmeyer
The document discusses how to effectively manage product ownership for large, complex products developed by multiple teams. It notes that having a single product owner does not scale in these situations. Instead, it advocates developing organizational capabilities around business analysis, engineering, and leadership/coordination. These capabilities can then be applied differently depending on the organizational level, such as across individual teams, projects, or the entire product portfolio. The key is creating situation-specific strategies that recognize it takes collaboration between teams to deliver value from complex products.
The document discusses how to effectively manage product ownership of large, complex products across multiple teams. It describes how the responsibilities of a product owner scale up for enterprise-level products involving many interdependent components. These responsibilities require developing organizational capabilities for business analysis, engineering coordination, and leadership across teams and projects rather than relying on a single product owner role. The document provides examples and strategies for defining features and coordinating roadmaps across teams to deliver value over time for complex enterprise products.
Cargill - Creating a Digital Supply Chain that feeds the WorldStefan Guertzgen
Cargill, a global food provider, developed a digital supply chain using SAP solutions to more efficiently transport food from farms to customers. This improved on-time delivery, increased order fulfillment rates, and saved up to 30% on training and 70% on integrating plant systems. The digital supply chain helps Cargill's mission of nourishing the world.
Supplier and Outsourcing Selection and Governance PresentationsAlan McSweeney
This summarises the various supplier and outsourcing selection and governance presentations I have written and relationships between them.
Supplier And Service Provider Governance https://www.slideshare.net/alanmcsweeney/supplier-and-service-provider-governance
Taking a Performance-Based Services Approach to Improve the Effectiveness of Outsourcing https://www.slideshare.net/alanmcsweeney/ttaking-a-performancebased-services-approach-to-improve-the-effectiveness-of-outsourcing
Business-Oriented Trends in IT Outsourcing https://www.slideshare.net/alanmcsweeney/businessoriented-trends-in-it-outsourcing
Trends in the Commoditisation of Information Technology and the Need for a Strategic Approach to Sourcing https://www.slideshare.net/alanmcsweeney/trends-in-the-commoditisation-of-information-technology-and-the-need-for-strategic-approach-to-sourcing
Structured Approach to Implementing and Operating Outsourcing and Managed Services for Suppliers and Outsourcing Organisations https://www.slideshare.net/alanmcsweeney/structured-approach-to-implementing-and-operating-outsourcing-and-managed-services-for-suppliers-and-outsourcing-organisations
Developing an Acquisition Centre of Excellence for Effective Sourcing and Supplier Management https://www.slideshare.net/alanmcsweeney/developing-an-acquisition-centre-of-excellence-for-effective-sourcing-and-supplier-management
Notes on an ITO Appliance Approach to Productising and Industrialising IT Outsourcing https://www.slideshare.net/alanmcsweeney/notes-on-an-ito-appliance-approach-to-productising-and-industrialising-it-outsoucing
Outsourcing and Managed Services - Developing a Common Language Between Suppliers and Purchasers to Reduce Risk https://www.slideshare.net/alanmcsweeney/outsourcing-and-managed-services-developing-a-common-language-between-suppliers-and-purchasers-to-reduce-risk
Outsourcing And Cloud Computing https://www.slideshare.net/alanmcsweeney/outsourcing-and-cloud-computing
Capital Planning And Investment Management And Control In Information Technology https://www.slideshare.net/alanmcsweeney/capital-planning-and-investment-management-and-control-in-information-technology
Notes On Managed Service And Outsourcing Implementation And Management https://www.slideshare.net/alanmcsweeney/notes-on-managed-service-and-outsourcing-implementation-and-management
Economics of Utility Computing https://www.slideshare.net/alanmcsweeney/economics-of-utility-computing
[AWS summit 2018] MSA 를 넘어 Function으로 진화KyungHo Joo
The document discusses the evolution from monolithic architectures to microservices architectures (MSA) and functions as a service. It describes how MSA decomposes applications into independently deployable components. It also outlines challenges with MSA like increased complexity and the benefits of functions like autoscaling and pay-per-execution. The next step discussed is moving to a more event-driven and serverless approach using functions and event-driven architectures.
At AWS, security is job zero. AWS has worked with global enterprises to meet their respective security requirements and has developed a broad portfolio of services to help customers run highly secure workloads in the cloud. This session will describe how Amazon has been managing security of the cloud at hyper-scale and adding new capabilities that help secure customer applications and data such as Inspector, GuardDuty, and Macie. Leave this session with a better understanding of how these services operate and how easy it is to integrate them into your secure cloud environment.
Presenter: Kurt Gray, Global Account Solutions Architect, AWS
Similar to Mountainview ITSM: ITIL edition 2011 Process and Function Poster (20)
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.